1 Copyright 2009 - City of Chicago Proprietary &
Confidential
Day Ignite October 2009
A New ‘Day’ for eChicago Doug Hurdelbrink, Deputy CIO
Dept of Innovation & Technology City of Chicago
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Overview
City of Chicago – Enterprise Context Dept of Innovation & Technology City Website – Issues & Opportunities City Website – Design Solution City Website – Day Technology
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Chicago – by the numbers Third largest city in the United States 227 square miles; 31 miles of lakefront 2.8 million residents; 1.1 million households 1.4 million registered vehicles; 700,000 buildings 500,000 parkway trees 200,000 street lights; 67,000 alley lights 2,700 signalized traffic intersections 2,000 miles of paved alleys 52,000 licensed businesses 20 Fortune 500 HQs Home of the 44th President
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Chicago – Municipal Government
53 Elected Officials; 50 Wards Mayor, Clerk, Treasurer (Executive)
50 Aldermen and Alderwomen (Legislative)
“Sister” agencies include: Public Schools Park District
Housing Authority
Transit Authority
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Chicago - Executive Branch
42 Departments Public-facing Depts
Public Safety - Police, Fire, OEMC
Community Services – 311, Health, Family Svcs, Library
Regulatory - Zoning, Business, Animal Care, Environment
Infrastructure – Streets & Sanitation, Transportation
Development - Community Development, Tourism
Public Services – Airports, Water Mgmt
Internal Service Depts HR, Budget, Finance, DoIT, Fleet, Law
33,000 Employees
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Dept of Innovation & Technology
Enterprise Programs (COTS products) Commercial Off The Shelf software for HR, Finance, CRM, etc.
Software Development (custom products) External and Internal web applications & tools
Innovation Center Cross-Department & Non-traditional Initiatives
Technical Operations Desktops, Network, Data Center
Enterprise Architecture
Finance and Administration
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eGovernment – Many Audiences
Residents Businesses Visitors News Media Vendors Job Seekers City Council Policy Makers
Property Owners Building Owners Developers Non-profits Foundations Community Orgs Other Govt Entities Many sub-segments
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eChicago – Three Goals
Everything Online (Virtual City) Streamline Operations Innovate for Effectiveness
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eChicago – Web Presence
Government Portal - www.cityofchicago.org Tourism Portal - www.explorechicago.org Custom Applications - webapps.cityofchicago.org
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eChicago - Capabilities
City Services, Information & Programs Events + Travel & Leisure Attractions Searchable Online Databases Local Maps, Zoning & Geographic information Transactional Applications
Pay Water & Tax Bills Purchase Licenses & Permits File Legal Documents Request Municipal Services Etc.
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eChicago - Technology
THEN (2003): Solaris OS BroadVision CMS BroadVision App Server Oracle DB Java
NOW (2009): Linux OS Day CMS WebLogic/JBOSS Oracle DB Java JEE
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eChicago 2.0– Critical Success Factors
Success = Research + Design + Technology + Feedback/ “Feedforward”
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Research
Interviews and Focus Groups with end users and stakeholders
What do people NEED? What do people WANT? What do people WISH FOR?
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Research – Issues
TECHNOLOGY: BroadVision 7.x, Solaris STRUCTURE: Too Deep; many clicks to goodies PERFORMANCE: Response time & Capacity issues USABILITY: Content & Capabilities- vast but diffuse METAPHORS: Ineffective (User Type, City Dept) SEARCH: Search & Navigation often criticized CONVENIENCE: URLs not shareable (SessionIDs) VISUAL DESIGN: Concept & Design dates to 2002 COST: Expensive to host & support EXTENSIBILITY: Difficult to extend or enhance
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Research – Goals
TECHNOLOGY: Simpler; Day + Linux STRUCTURE: Shallow; “two click” goal PERFORMANCE: One second response target USABILITY: Multiple paths to goal; field testing METAPHORS: Services, Audiences, Actions, Clusters SEARCH: Optimized for Findability CONVENIENCE: Simple site hierarchy VISUAL DESIGN: Contemporary, energized COST: Lower fixed & hosting costs EXTENSIBILITY: Out of the box tools vs. custom code PUBLISHING: Distributed authors; Editorial Board
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Research – Strategic Themes
City Services – Central Focus ‘Global City’ Tailored Information, Multiple Pathways Facilitate Online Community Exceptional User Experience Fresh Content Easy, Improved Publishing
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Design
It’s A Process It’s A Verb It’s A Noun
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“Design Is Invisible
….Until It Fails” Bruce Mau
Massive Change
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Scope Design - Content Model
What “Things” is the Site All About? Primary Entities/Data Objects Relationships Between Objects Attributes of Each Entity Logical Record Layouts, Field Fmts
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Structural Design – Information Architecture
IA – the organization, structure and arrangement of site content that best enables users to satisfy their goals.
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Skeleton Design – Wireframes & Templates
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Surface Design – Visual Presentation
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Design Process – Elements of User Experience
Jesse James Garrett http://www.jjg.net/elements/pdf/elements.pdf
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System Design – Authoring System
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System Design – Dialogs for Consistency
Content is entered in forms & dialogs to ensure consistent and valid content on the site.
A Rich Text Editor (tinyMCE) allows creative freedom within a consistent page layout.
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The Present…
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…And the Future
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Technology – History with Day CQ
Internal Technology Pilot (2006, 4.1) External Usage - at Scale (2008, 4.2) Full Commitment (2009, 5.x)
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Technology - Why Day?
CMS A Necessity Widely Distributed, non-Technical Authors “Brand” Consistency (Structure/Presentation) Ease-of-Use, Learnability Critical
Intranet & Explore Chicago successes Platform & Licensing Advantages Product & Technology Roadmap
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Technology Choice – 5.x vs. 4.x
Standard Developer Platform More Standards-compliance Overall Improved Authoring Features Cost of Future Upgrade Day Professional Services Staffing
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Day 5.x – What We Liked
AUTHORING FEATURE & UI IMPROVEMENTS Addressed Many User Issues/Requests from 4.x Screens Better/Clearer In General Easier to Upload Multiple Files Admin Features More Intuitive Etc.
DEV ENVIRONMENT (CQDE) More useful and productive toolset
SLING API Improves Code Organization, Reduces Dev Effort
DAYCARE SUPPORT Timely, helpful attention to issues (~35 tickets from May thru Oct)
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Day 5.x – What We Learned
AUTHOR ENV - FEATURE CHANGES FROM 4.x to 5.x • RICH TEXT EDITOR - FCK Replaced; we used TinyMCE • DELETE FUNCTION – now Tied to Edit; we customized
to prevent authors from deleting core Folders • PAGE UNLOCK RIGHTS - Only Author can unlock; Admin
cannot • MULTI-SELECT LISTS – We created a custom widget;
this was a feature in 4.x • USER ACCESS MODEL – Could not use regular
expressions (wildcards) to assign user access. We had to assign access for each user group to each folder.
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Day 5.x – What We Learned
BROWSER COMPATIBILITY Problems w/ IE 6 and 7; Authors now use Firefox
FILE NAMING ISSUES Issues with Spaces, Commas, Parens in filenames
PACKAGE SIZES Cannot load a single package for the DAM; we have chunked this in 500 MB elements
SUB-NODES WITHIN A NODE Issues with many docs in one folder; Day recommends no more than 500 Sub-Nodes
REVIEW/APPROVAL WORKFLOW Still working out issues
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Day 5.x++ – Wish List DAM TITLE FIELD (missing in 5.2)
To override Filename for DAM assets PASSWORD CHANGE (Author level)
Only Admins can change passwords ACTIVATE BUTTON
Inconsistent; sometimes available, sometimes not REFERENCES FOR FILES IN DAM
Could see references in 4.x Media Library SIMPLIFY REORDERING
Reuse Drag & Drop model from 4.x ADD USERNAME TO “DATE PUBLISHED” INFO
Was a useful feature in 4.x for Admin/Webmaster
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eChicago - Future Directions Location-aware Data & Visual Display Participation & Collaboration (Web 2.0) Mobile Devices Language Translation
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Thank You
Enjoy your Stay in Chicago!!
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