C.A.R.E.: CREATING A REJUVENATING ENVIRONMENT
FOR HELPING PROFESSIONALS
Social Service Training Institute 23 June 2010
Noel E K Tan, 2010. All Rights Reserved
Noel E K Tan, 2010. All Rights Reserved
To offer seminar participants an opportunity to:
reflect on their personal and professional journeys
re-order their inner world with a clearer awareness of their available mental, emotional and spiritual resources, using Appreciative Inquiry as a strengths-based process
To provide participants with hands-on experience using 2 AI tools
KEYOBJECTIVES
Noel E K Tan, 2010. All Rights Reserved
HAVE ACHAT
What are the dominant ideas that are driving people’s behaviours these days?What buzzwords are in the media these days?
How are they spending their money and time? With whom? On what?
Noel E K Tan, 2010. All Rights Reserved
PRESENT & GROWINGTRENDS
Awash in images and information
Dominant consumerist worldview
Connections rather than Connectedness
Easier and easier to dehumanise people and situations
Having to do More with Less
Noel E K Tan, 2010. All Rights Reserved
Isolation
Dissonance
Stress
Burnout
WHAT DO PEOPLESUFFER FROM?
Noel E K Tan, 2010. All Rights Reserved
Love and friendship: Strong relationships
Values: Moral philosophies and life-codes
Clarity of individual Purpose & Meaning
Positive Self-Awareness: An Inventory of Individual Strengths, Gifts and Talents
WHATANCHORS PEOPLE?
APPRECIATIVE IN UIRY?
Noel E K Tan, 2010. All Rights Reserved
WHAT ISAPPRECIATIVE IN UIRY?
To appreciate:
To identify what is of worth and value
?
To inquire:
To discover through the use of questions
Noel E K Tan, 2010. All Rights Reserved
WHAT ISAPPRECIATIVE IN UIRY?
Possibilities, rather than Problems
Strengths, rather than Weaknesses
Potential, rather than Gaps & Deficits
Positive Image creates and sustains Positive Change
Vital Questions: “What isworking well or right here?”“How can we amplify them?”
?
Noel E K Tan, 2010. All Rights Reserved
Affirmative Topic - What do we
want to see more of?
THEAPPRECIATIVE CYCLE
Noel E K Tan, 2010. All Rights Reserved
David Cooperider and Suresh Srivastva
Cleveland Clinic
A Philosophy of Being and Becoming
An Organisational Development method
APPRECIATIVE IN UIRY?
Noel E K Tan, 2010. All Rights Reserved
EMERGINGRESEARCH
Positive Psychology - Martin Seligman’s Learned Optimism
The Pygmalion Effect - Rosenthal-Jacobson studies (1968/1992)
The Placebo Effect
Noel E K Tan, 2010. All Rights Reserved
KEYELEMENTS
Inquiring into what is possible should:
celebrate the exceptional
create contextually-applicable knowledge and plans
provoke action
trigger collaboration
be based on positive questions asked
Noel E K Tan, 2010. All Rights Reserved
FIVEPRINCIPLES
The Constructionist Principle
The Poetic Principle
The Simultaneity Principle
The Anticipatory Principle
The Positive Principle
APPRECIATIVE IN UIRY?
Noel E K Tan, 2010. All Rights Reserved
Affirmative Topic - What do we
want to see more of?
THEAPPRECIATIVE CYCLE
Noel E K Tan, 2010. All Rights Reserved
The Appreciative Interview to Discover the Best of What Is
Pair up with someone that you do NOT know in the room and interview this person for 15 minutes.
Then let him or her interview you for another 15 minutes.
DISCOVERING THE BEST OF WHAT ISTHE FIRST TOOL
Noel E K Tan, 2010. All Rights Reserved
Imagine you are in Future Perfect: everything you’ve ever wanted for yourself professionally is in place.
Describe to yourself, your Future Perfect situation as detailed as you can.
DREAMING WHAT MIGHT BETHE SECOND TOOL
Noel E K Tan, 2010. All Rights Reserved
What is different?
What is the situation? What are you doing? With? For? How do you feel?
Who else notices that something is different? (ie. your peers/co-workers, boss, friends, family, community, direct reports etc.)
What are they noticing about you? About your work? How are they responding? What else are they noticing?
Who else is noticing? What are they noticing? What else?
REPEAT at least 3 times until you have a rich picture of what is different, how and for whom.
DREAMING WHAT MIGHT BETHE SECOND TOOL
Noel E K Tan, 2010. All Rights Reserved
What stood out for you?
How did the experiences and conversations of the last 3 hours make you feel?
What new insights do you have?
What are your next steps?
REVIEWING OURTIME TOGETHER
Noel E K Tan, 2010. All Rights Reserved
Email: [email protected]
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QUESTIONS? COMMENTS?THOUGHTS? CONCERNS?