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Page 1: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

C.A.R.E.: CREATING A REJUVENATING ENVIRONMENT

FOR HELPING PROFESSIONALS

Social Service Training Institute 23 June 2010

Noel E K Tan, 2010. All Rights Reserved

Page 2: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

To offer seminar participants an opportunity to:

reflect on their personal and professional journeys

re-order their inner world with a clearer awareness of their available mental, emotional and spiritual resources, using Appreciative Inquiry as a strengths-based process

To provide participants with hands-on experience using 2 AI tools

KEYOBJECTIVES

Page 3: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

HAVE ACHAT

What are the dominant ideas that are driving people’s behaviours these days?What buzzwords are in the media these days?

How are they spending their money and time? With whom? On what?

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Noel E K Tan, 2010. All Rights Reserved

PRESENT & GROWINGTRENDS

Awash in images and information

Dominant consumerist worldview

Connections rather than Connectedness

Easier and easier to dehumanise people and situations

Having to do More with Less

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Noel E K Tan, 2010. All Rights Reserved

Isolation

Dissonance

Stress

Burnout

WHAT DO PEOPLESUFFER FROM?

Page 6: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

Love and friendship: Strong relationships

Values: Moral philosophies and life-codes

Clarity of individual Purpose & Meaning

Positive Self-Awareness: An Inventory of Individual Strengths, Gifts and Talents

WHATANCHORS PEOPLE?

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APPRECIATIVE IN UIRY?

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Noel E K Tan, 2010. All Rights Reserved

WHAT ISAPPRECIATIVE IN UIRY?

To appreciate:

To identify what is of worth and value

?

To inquire:

To discover through the use of questions

Page 9: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

WHAT ISAPPRECIATIVE IN UIRY?

Possibilities, rather than Problems

Strengths, rather than Weaknesses

Potential, rather than Gaps & Deficits

Positive Image creates and sustains Positive Change

Vital Questions: “What isworking well or right here?”“How can we amplify them?”

?

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Noel E K Tan, 2010. All Rights Reserved

Affirmative Topic - What do we

want to see more of?

THEAPPRECIATIVE CYCLE

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Noel E K Tan, 2010. All Rights Reserved

David Cooperider and Suresh Srivastva

Cleveland Clinic

A Philosophy of Being and Becoming

An Organisational Development method

APPRECIATIVE IN UIRY?

Page 12: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

EMERGINGRESEARCH

Positive Psychology - Martin Seligman’s Learned Optimism

The Pygmalion Effect - Rosenthal-Jacobson studies (1968/1992)

The Placebo Effect

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Noel E K Tan, 2010. All Rights Reserved

KEYELEMENTS

Inquiring into what is possible should:

celebrate the exceptional

create contextually-applicable knowledge and plans

provoke action

trigger collaboration

be based on positive questions asked

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Noel E K Tan, 2010. All Rights Reserved

FIVEPRINCIPLES

The Constructionist Principle

The Poetic Principle

The Simultaneity Principle

The Anticipatory Principle

The Positive Principle

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APPRECIATIVE IN UIRY?

Page 16: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

Affirmative Topic - What do we

want to see more of?

THEAPPRECIATIVE CYCLE

Page 17: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

The Appreciative Interview to Discover the Best of What Is

Pair up with someone that you do NOT know in the room and interview this person for 15 minutes.

Then let him or her interview you for another 15 minutes.

DISCOVERING THE BEST OF WHAT ISTHE FIRST TOOL

Page 18: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

Imagine you are in Future Perfect: everything you’ve ever wanted for yourself professionally is in place.

Describe to yourself, your Future Perfect situation as detailed as you can.

DREAMING WHAT MIGHT BETHE SECOND TOOL

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Noel E K Tan, 2010. All Rights Reserved

What is different?

What is the situation? What are you doing? With? For? How do you feel?

Who else notices that something is different? (ie. your peers/co-workers, boss, friends, family, community, direct reports etc.)

What are they noticing about you? About your work? How are they responding? What else are they noticing?

Who else is noticing? What are they noticing? What else?

REPEAT at least 3 times until you have a rich picture of what is different, how and for whom.

DREAMING WHAT MIGHT BETHE SECOND TOOL

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Noel E K Tan, 2010. All Rights Reserved

What stood out for you?

How did the experiences and conversations of the last 3 hours make you feel?

What new insights do you have?

What are your next steps?

REVIEWING OURTIME TOGETHER

Page 21: C.A.R.E.:  Creating A Rejuvenating Environment for Helping Professionals

Noel E K Tan, 2010. All Rights Reserved

Email: [email protected]

Mobile/SMS: 98002788

www.go-trailblazer.com

QUESTIONS? COMMENTS?THOUGHTS? CONCERNS?