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Canon iR Advance 500 Trouble Error Codes List
Code Description Remedy
E000-0001
Fixing Assembly low temperature errorThe detected temperature of the FixingMain Thermistor (THM1) failed to reachthe specified temperature at the fixingstart control.
1. Perform the following to clear the
error: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.
4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E001-0000
Fixing Assembly high temperature errorThe Fixing Main Thermistor (THM1)detected 250 degrees C or higher for200msec or longer on end.
1. Perform the following to clear theerror: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E001-0001
Fixing Assembly high temperature error(hardware detection)The hardware circuit detectedoverheating of the Fixing Main Thermistor(THM1) or Fixing Sub Thermistor (THM2)for 30msec or longer on end.
1. Perform the following to clear theerror: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of the
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Drawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.
4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E001-0002
Fixing Assembly high temperature errorThe Fixing Sub Thermistor (THM2)detected 295 degrees C or higher for200msec or longer on end.
1. Perform the following to clear theerror: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E002-0000
Fixing Assembly temperature rise error1. The Fixing Main Thermistor (THM1)detected the temperature of lower than115 degrees C for 400msec or longer onend 6.0 seconds later after detecting 100degrees C.2. The Fixing Main Thermistor (THM1)
detected the temperature of lower than150 degrees C for 400msec or longer onend 6.0 seconds later after detecting 140degrees C.
1. Perform the following to clear theerror: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E003- Fixing Assembly temperature decrease 1. Perform the following to clear the
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0000 error (during printing)1. The Fixing Main Thermistor (THM1)detected the temperature of lower than80 degrees C for 200msec or longer onend.
2. The Fixing Sub Thermistor (THM2)detected the temperature of lower than60 degrees C for 200msec or longer onend.
error: COPIER > FUNCTION >CLEAR > ERR in the Service Mode;then, turn the power switch to OFFand then ON.2. Check the connection of the Fixing
Assembly. (Connection error of theDrawer, connector disconnection,open circuit)3. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.4. Replace the Fixing Assembly.5. Replace the AC Driver PCB(PCB4).6. Replace the DC Controller PCB(PCB1).
E004-0000
Thermistor disconnection detection errorThe disconnection of the thermistorconnector was detected for 30msec onend.
1. Check the connection of the FixingAssembly. (Connection error of theDrawer, connector disconnection,open circuit)2. Check the connection between the
AC Driver PCB (PCB4) and FixingAssembly.3. Replace the Fixing Assembly.4. Replace the AC Driver PCB(PCB4).5. Replace the DC Controller PCB
(PCB1).
E010-0001
Main Motor (M2) rotation errorThe lock signal was not detected for 2.0seconds while detecting the signal every100msec since starting the drive of themotor.
1. Check the connector connectionbetween the Main Motor (M2) and theDC Controller PCB (PCB1).2. Replace the Main Motor (M2).3. Replace the DC Controller PCB(PCB1).
E010-
0002
Main Motor (M2) rotation errorThe lock signal was not detected 5 times
in a row for 500msec while detecting thesignal every 100msec during driving(after the lock signal detection).
1. Check the connector connectionbetween the Main Motor (M2) and theDC Controller PCB (PCB1).
2. Replace the Main Motor (M2).3. Replace the DC Controller PCB(PCB1).
E013-0000
Waste Toner Motor (M3) rotation errorThe same level of the lock signal wasdetected 375 times in a row whiledetecting the signal every 2msec.
1. Check the connector connectionbetween the Waste Toner Motor (M3)and the DC Controller PCB (PCB1).2. Replace the Waste Toner Motor
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* If paper is being fed, the error occursafter the paper has been delivered.
(M3).3. Replace the DC Controller PCB(PCB1).
E014-0001
Fixing Motor (M1) rotation error
The lock signal was not detected for 2.0seconds while detecting the signal every100msec since starting the drive of themotor.
1. Check the connector connectionbetween the Fixing Motor (M1) andthe DC Controller PCB (PCB1).2. Replace the Fixing Motor (M1).3. Replace the DC Controller PCB(PCB1).
E014-0002
Fixing Motor (M1) rotation errorThe lock signal was not detected 5 timesin a row for 500msec while detecting thesignal every 100msec during driving(after the lock signal detection).
1. Check the connector connectionbetween the Fixing Motor (M1) andthe DC Controller PCB (PCB1).2. Replace the Fixing Motor (M1).3. Replace the DC Controller PCB(PCB1).
E014-0003
Fixing Motor (M1) pressure release errorThe pressure release of the Fixing
Assembly was not detected for 3.0seconds during the pressure releasedrive.
1. Check the connector connectionbetween the Fixing Pressure ReleaseSensor (PS18) or the Fixing Motor(M1) and the DC Controller PCB(PCB1).2. Replace the Fixing PressureRelease Sensor (PS18).3. Replace the Fixing Motor (M1).4. Replace the DC Controller PCB(PCB1).
E014-0004
Fixing Motor (M1) pressurization errorThe pressurization of the Fixing
Assembly was not detected for 3.0seconds during the pressurization drive.
1. Check the connector connectionbetween the Fixing Pressure ReleaseSensor (PS18) or the Fixing Motor(M1) and the DC Controller PCB(PCB1).2. Replace the Fixing PressureRelease Sensor (PS18).3. Replace the Fixing Motor (M1).4. Replace the DC Controller PCB(PCB1).
E020-0000
Detection of the toner clog between the
Hopper Unit and the DevelopingAssemblyWhen the Developing Assembly TonerSensor (TS2) detected toner-absentand the Hopper Toner Sensor (TS1)detected toner-present, the Developing
Assembly Toner Sensor (TS2) did notdetect toner-present though the Hopper
1. Check the rotation of the Hopper
Motor Gear. (If it is rotating, thesensor may not be detectingcorrectly. In that case, perform thefollowing to supply toner to theDeveloping Assembly: COPIER >FUNCTION > INSTALL > TONER-Sin the Service Mode.)2. Replace the Developing Assembly.
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Motor (M6) rotated by 194 times atintervals of 1.0 second with having turnedon the Developing Cylinder Clutch (CL2).* If paper is being fed, the error occursafter the paper has been delivered.
3. Replace the Hopper Unit.4. Replace the DC Controller PCB(PCB1).
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Code Description Remedy
E024-0001
Disconnection of the Developing AssemblyToner Sensor (TS2)1. At normal speed: The Developing
Assembly Toner Sensor (TS2) signal wasdetected 7500 times in a row at intervals of100msec.2. At low speed: The Developing AssemblyToner Sensor (TS2) signal was detected 4500times in a row at intervals of 100msec.* If paper is being fed, the error occurs afterthe paper has been delivered.
1. Check the connectorconnection between the
Developing Assembly and theDC Controller PCB (PCB1).2. Replace the Developing
Assembly.3. Replace the DC ControllerPCB (PCB1).
E025-0000
Connector disconnection of the Hopper TonerSensor (TS1)The connection signal of the Hopper Toner
Sensor (TS1) was not detected 10 times in arow for 100msec.* If paper is being fed, the error occurs afterthe paper has been delivered.
1. Check the connectorconnection between theHopper Unit and the DC
Controller PCB (PCB1).2. Replace the Hopper Unit.3. Replace the DC ControllerPCB (PCB1).
E025-0001
Bottle Motor (M5) rotation errorThe same level of the Bottle Motor (M5) locksignal was detected 230 times in a row whiledetecting the signal every 2.0msec.* If paper is being fed, the error occurs afterthe paper has been delivered.
1. Check the connectorconnection between the BottleMotor (M5) and the DCController PCB (PCB1).2. Replace the Bottle Motor(M5).3. Replace the DC ControllerPCB (PCB1).
E110-0001
Laser Scanner Motor rotation errorAfter startup of the Laser Scanner Motor, thespeed lock signal of the Laser Scanner Motorwas not detected although a specified periodof time had passed.*When the same status was detected againafter executing an error retry.
1. Check the connectorconnection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the DC ControllerPCB (PCB1).
E110-0002
Laser Scanner Motor rotation errorAfter the speed lock of the Laser ScannerMotor settled, the speed lock signal was notdetected 10 times in a row at intervals of100msec.*When the same status was detected againafter executing an error retry.
1. Check the connector
connection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the DC ControllerPCB (PCB1
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E110-0003
Laser Scanner Motor rotation errorThe speed lock signal of the Laser ScannerMotor was not detected although 6.5 seconds(when switching from low speed to normalspeed) or 8.0 seconds (when switching from
normal speed to low speed) had passed.*When the same status was detected againafter executing an error retry.
1. Check the connectorconnection between the LaserScanner Unit and the DCController PCB (PCB1).2. Replace the Laser Scanner
Unit.3. Replace the DC ControllerPCB (PCB1).
E196-0000
EEPROM access errorDuring communication with EEPROM, thecommunication failed to retry 20 times afterthe communication error had occurred.* If paper is being fed, the error occurs afterthe paper has been delivered.
1. Replace the DC ControllerPCB (PCB1).
E197-0000
Laser Driver PCB communication errorError in communication with the Laser DriverPCB (communication data failure)*When the same status was detected againafter executing an error retry.
1. Check the connector
connection between the LaserScanner Unit and the MainController PCB (PCB2) or theDC Controller PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the MainController PCB (PCB2).4. Replace the DC ControllerPCB (PCB1).
E197-0003
Connector disconnection of the LaserScanner UnitThe disconnection of the Laser Scanner Unitwas detected.
1. Check the connector
connection between the LaserScanner Unit and the MainController PCB (PCB2) or theDC Controller PCB (PCB1).2. Replace the Laser ScannerUnit.3. Replace the MainController PCB (PCB2).4. Replace the DC ControllerPCB (PCB1).
E202-0001
CIS Unit home position detection errorThe CIS HP Sensor (PS24) did not detect theCIS Unit
1. Check the connection ofthe Flexible Cable betweenthe Reader Controller PCB(PCB3) and the MainController PCB (PCB2).2. Replace the Flexible Cable.3. Replace the CIS HPSensor (PS24).
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Code Description Remedy
E248-0000
Reader backup data read errorThe verification of the reader backup
1. Check the connector connectionbetween the Reader Controller PCB
4. Replace the Reader Motor(M10).5. Replace the ReaderController PCB (PCB3).6. Replace the Main
Controller PCB (PCB2).
E202-0002
CIS Unit home position detection errorThe CIS Unit did not come off the CIS HPSensor (PS24).
1. Check the connection ofthe Flexible Cable betweenthe Reader Controller PCB(PCB3) and the MainController PCB (PCB2).2. Replace the Flexible Cable.3. Replace the CIS HPSensor (PS24).4. Replace the Reader Motor(M10).
5. Replace the ReaderController PCB (PCB3).6. Replace the MainController PCB (PCB2).
E240-0000
Controller communication errorA serial communication error was detectedduring normal operation.
1. Check the connectorconnection between the DCController PCB (PCB1) andthe Main Controller PCB(PCB2).2. Replace the DC Controller
PCB (PCB1).
E240-0001
Controller communication errorA serial communication error was detectedduring printing.
1. Check the connectorconnection between the DCController PCB (PCB1) andthe Main Controller PCB(PCB2).2. Replace the DC ControllerPCB (PCB1).
E246 System errorContact the service companyoffice
E247 System error Contact the service companyoffice
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data failed to match. (PCB3) and the Main Controller PCB(PCB2).2. Replace the Reader Controller PCB(PCB3).3. Replace the Main Controller PCB
(PCB2).
E261-0000
Zero cross signal errorThe zero cross signal was notdetected for 500msec or longer whilethe relay turned to on.*When the same status was detectedagain after executing an error retry.
1. Check the connector connection. (Allconnectors on the DC Controller PCB)2. Replace the DC Controller PCB(PCB1).3. Replace the AC Driver PCB (PCB4).
E315-
0007
Image process device error
JBIG encode error
1. Turn OFF and then ON the mainpower.2. Check connection of Main Controller
PCB.3. Replace Main Controller PCB(PCB2).
E315-000d
Image process device errorJBIG decode error
1. Delete the current job.2. Turn OFF and then ON the mainpower.3. Check connection of Main ControllerPCB.4. Replace the DDR-SDRAM, the HDDand Main Controller PCB (PCB2) at thesame time.
E315-000e
Image process device errorError at software decoding
1. Delete the current job.2. Turn OFF and then ON the mainpower.3. Check connection of Main ControllerPCB.4. Replace the DDR-SDRAM, the HDDand Main Controller PCB (PCB2) at thesame time.
E315-000f
Image process device errorError at MemoryCopy
1. Turn OFF and then ON the mainpower.
2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).
E315-0027
Image process device errorROTU timeout error
1. Turn OFF and then ON the mainpower.2. Check connection of Main Controller
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PCB.3. Replace Main Controller PCB(PCB2).
E315-0035
Image process device errorMemFill timeout error
1. Turn OFF and then ON the mainpower.2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).
E315-0100
Image process device errorPRIO overrun
1. Turn OFF and then ON the mainpower.2. Check connection of Main ControllerPCB.3. Replace Main Controller PCB(PCB2).
E315-0500
Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader isnot received within 30 seconds.
1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
E315-0501
Device abnormal completionAn abnormal signal from the MainController PCB to the Reader isdetected.
1. Turn OFF and then ON the mainpower.
2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
E315-0510
Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader is
not received within 30 seconds.
1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).
3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
E315-0511
Device abnormal completionAn abnormal signal from the MainController PCB to the Reader isdetected.
1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flat
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cable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
E315-0520
Device timeoutAn image synchronous signal from theMain Controller PCB to the Reader isnot received within 30 seconds.
1. Turn OFF and then ON the mainpower.2. Check the connection of the MainController PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
E315-0521
Device abnormal completion
An abnormal signal from the MainController PCB to the Reader isdetected.
1. Turn OFF and then ON the mainpower.2. Check the connection of the Main
Controller PCB (including the flatcable).3. Replace the flat cable.4. Replace the Main Controller PCB(PCB2).
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Code Description Remedy
E315-0530
Device timeoutAn image synchronous signal from the MainController PCB to the Reader is not received within30 seconds.
1. Turn OFF and thenON the main power.2. Check the connection
of the Main ControllerPCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).
E315-0531
Device abnormal completionAn abnormal signal from the Main Controller PCBto the Reader is detected.
1. Turn OFF and thenON the main power.2. Check the connectionof the Main Controller
PCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).
E315-0540
Device timeoutAn image synchronous signal from the MainController PCB to the Reader is not received within30 seconds.
1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).
E315-
0541
Device abnormal completionAn abnormal signal from the Main Controller PCB
to the Reader is detected.
1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flat
cable).3. Replace the flatcable.4. Replace the MainController PCB (PCB2).
E315-0550
Device timeoutAn image synchronous signal from the Main
1. Turn OFF and thenON the main power.
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Controller PCB to the Reader is not received within30 seconds.
2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flat
cable.4. Replace the MainController PCB (PCB2).
E315-0551
Device abnormal completionAn abnormal signal from the Main Controller PCBto the Reader is detected.
1. Turn OFF and thenON the main power.2. Check the connectionof the Main ControllerPCB (including the flatcable).3. Replace the flatcable.
4. Replace the MainController PCB (PCB2).
E350 System errorContact the servicecompany office
E351-0000
Main Controller PCB communication error
1. Turn OFF and thenON the main power2. Disconnect and thenconnect the connectorof the Main ControllerPCB.
3. Replace the MainController PCB (PCB2).
E354 System errorContact the servicecompany office
E355 System errorContact the servicecompany office
E500-0000
Communication errorAs for the communication with the Finisher and theHost Machine, the retry of the communication wasover the specified number of times.
1. Check the installationof the Host Machine andthe Finisher.2. Check the connectorconnection between theDC Controller PCB(PCB1) and the FinisherController PCB (PCB1).3. Replace the FinisherController PCB (PCB1).4. Replace the DC
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Controller PCB (PCB1).
E530-0001
Front Alignment Motor (M4) errorAt initialization of the Front Alignment Plate, theFront Alignment Plate failed to move from the Front
Alignment Plate HP Sensor (S4) although the FrontAlignment Motor (M4) was driven for 10mm.
1. Check the connectorconnection of the Front
Alignment Plate HPSensor (S4) or the Front
Alignment Motor (M4).2. Replace the Front
Alignment Plate HPSensor (S4).3. Replace the Front
Alignment Motor (M4).4. Replace the FinisherController PCB (PCB1).
E530-0002
Front Alignment Motor (M4) errorAt initialization of the Front Alignment Plate, theFront Alignment Plate failed to be detected by theFront Alignment Plate HP Sensor (S4) although theFront Alignment Motor (M4) was driven for780msec.
1. Check the connectorconnection of the Front
Alignment Plate HPSensor (S4) or the FrontAlignment Motor (M4).2. Replace the Front
Alignment Plate HPSensor (S4).3. Replace the Front
Alignment Motor (M4).4. Replace the FinisherController PCB (PCB1).
E531-8001
Staple Motor (M9) errorThe Stapler failed to move from the Staple HPSensor (S11) within the staple execution time(450msec).
1. Check the connector
connection of the StapleUnit.2. Replace the StapleUnit.3. Replace the FinisherController PCB (PCB1).
E531-8002
Staple Motor (M9) errorAfter execution of staple operation, the Staple Unitcould not be detected by the Staple HP Sensor(S11) within 460msec although the motor wasoperated in the positive direction. And then, theStaple Unit could not be detected by the Staple HPSensor (S11) within 460msec although the motorwas rotated in the negative direction.
1. Check the connectorconnection of the StapleUnit.2. Replace the Staple
Unit.3. Replace the FinisherController PCB (PCB1).
Code Description Remedy
E537- Rear Alignment Motor (M5) error 1. Check the connector
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0001 At initialization of the Rear Alignment Plate,the Rear Alignment Plate failed to move fromthe Rear Alignment Plate HP Sensor (S5)although the Rear Alignment Motor (M5) wasdriven for 10mm.
connection of the RearAlignment Plate HP Sensor(S5) or the Rear AlignmentMotor (M5).2. Replace the Rear Alignment
Plate HP Sensor (S5).3. Replace the Rear AlignmentMotor (M5).4. Replace the FinisherController PCB (PCB1).
E537-
0002
Rear Alignment Motor (M5) errorAt initialization of the Rear Alignment Plate,the Rear Alignment Plate failed to be
detected by the Rear Alignment Plate HPSensor (S5) although the Rear AlignmentMotor (M5) was driven for 760msec.
1. Check the connectorconnection of the Rear
Alignment Plate HP Sensor(S5) or the Rear AlignmentMotor (M5).2. Replace the Rear Alignment
Plate HP Sensor (S5).3. Replace the Rear AlignmentMotor (M5).4. Replace the FinisherController PCB (PCB1).
E540-
0001
Stack Tray Shift Motor (M8) errorThe Stack Tray shifting operation could not
be completed although the Stack Tray ShiftMotor (M8) was driven for 4.0 seconds.
1. Check the connectorconnection of the Stack TrayPaper Height Sensor (S9) orthe Stack Tray Shift Motor(M8).
2. Replace the Stack TrayPaper Height Sensor (S9).3. Replace the Stack TrayShift Motor (M8).4. Replace the FinisherController PCB (PCB1).
E575-0001
Gripper Motor (M7) error
When the Gripper Motor (M7) was driven, theGripper failed to move from the Gripper HPSensor (S7) although the Gripper EncoderSensor (S8) detected the rotation of 100clocks.
1. Check the connectorconnection of the Gripper HPSensor (S7), Gripper EncoderSensor (S8) or the GripperMotor (M7).
2. Replace the Gripper HPSensor (S7).3. Replace the GripperEncoder Sensor (S8).4. Replace the Gripper Motor(M7).5. Replace the FinisherController PCB (PCB1).
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E575-
0002
Gripper Motor (M7) errorThe Gripper failed to be detected by theGripper HP Sensor (S7) although the Gripper
Motor (M7) was driven for specified times(1.7 seconds at initialization or 1.4 secondsat normal operation).
1. Check the connectorconnection of the Gripper HPSensor (S7) or the GripperMotor (M7).2. Replace the Gripper HP
Sensor (S7).3. Replace the Gripper Motor(M7).4. Replace the FinisherController PCB (PCB1).
E575-0004
Gripper Motor (M7) clock errorWhen the Gripper Motor (M7) was driven, theGripper Encoder Sensor (S8) detected the
rotation of 400 clocks or more.
1. Check the connectorconnection of the GripperEncoder Sensor (S8) or theGripper Motor (M7).2. Replace the GripperEncoder Sensor (S8).
3. Replace the Gripper Motor(M7).4. Replace the FinisherController PCB (PCB1).
E577-0001
Paddle Motor (M3) errorThe Paddle failed to move from the PaddleHP Sensor (S3) although the Paddle Motor
(M3) was driven for 175 steps.
1. Check the connectorconnection of the Paddle HPSensor (S3) or the PaddleMotor (M3).2. Replace the Paddle HPSensor (S3).
3. Replace the Paddle Motor(M3).4. Replace the FinisherController PCB (PCB1).
E577-0002
Paddle Motor (M3) errorThe Paddle failed to be detected by thePaddle HP Sensor (S3) although the PaddleMotor (M3) was driven for 2.0 seconds.
1. Check the connectorconnection of the Paddle HPSensor (S3) or the PaddleMotor (M3).2. Replace the Paddle HPSensor (S3).3. Replace the Paddle Motor
(M3).4. Replace the FinisherController PCB (PCB1).
E583-0001
Tray Auxiliary Guide Motor (M6) errorThe Tray Auxiliary Guide failed to move fromthe Tray Auxiliary Guide HP Sensor (S6)although the Tray Auxiliary Guide Motor (M6)
1. Check the connectorconnection of the Tray
Auxiliary Guide HP Sensor(S6) or the Tray Auxiliary
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Code Description Remedy
E613-0512
Image memory is faulty or insufficientNo necessary memory at MainController PCB
Make a 512MB memory at MainController PCB (PCB2).
E613- Image memory is faulty or insufficient Make a 1024MB memory at Main
was driven for 30mm. Guide Motor (M6).2. Replace the Tray AuxiliaryGuide HP Sensor (S6).3. Replace the Tray AuxiliaryGuide Motor (M6).
4. Replace the FinisherController PCB (PCB1).
E583-0002
Tray Auxiliary Guide Motor (M6) errorThe Tray Auxiliary Guide failed to bedetected by the Tray Auxiliary Guide HPSensor (S6) although the Tray AuxiliaryGuide Motor (M6) was driven for 1.8 seconds
1. Check the connectorconnection of the Tray
Auxiliary Guide HP Sensor(S6) or the Tray AuxiliaryGuide Motor (M6).2. Replace the Tray AuxiliaryGuide HP Sensor (S6).3. Replace the Tray AuxiliaryGuide Motor (M6).
4. Replace the FinisherController PCB (PCB1).
E602 File system error on the HDD
E604-0512
Image memory is faulty or insufficient512MB memory needs to be installed(insufficient memory for the model)
1. Install a 512MB or largermain memory
E604-1024
Image memory is faulty or insufficient1024MB memory needs to be installed(insufficient memory for the model)
1. Install a 1024MB or largermain memory
E604-1536
Image memory is faulty or insufficient1536MB memory needs to be installed(insufficient memory for the model)
1. Install a 1536MB or largermain memory
E611-0000
An error code to prevent repeated resenddue to power shutdown during FAXtransmissionRepeated rebooting and resending in a shortperiod of time
1. Clear the FAX jobinformation.Execute the following:COPIER > FUNCTION >CLEAR > FXTX-CLR2. Turn OFF and ON the mainpower.
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1024 No necessary memory at MainController PCB
Controller PCB (PCB2).
E613-1536
Image memory is faulty or insufficientNo necessary memory at MainController PCB
Make a 1536MB memory at MainController PCB (PCB2).
E614 Flash PCB detection error
E674-0001
FAX Board communication errorThe specified number of errors wasdetected with FAX Boardcommunication
1. Check wire connection between theFAX Board and the Main ControllerPCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).
E674-0004
FAX Board communication error
Error in access of the modem IC usedby FAX
1. Check wire connection between theFAX Board and the Main Controller
PCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).
E674-0008
FAX Board communication errorError in access of the port IC used byOnBoardFax
1. Check wire connection between theFAX Board and the Main ControllerPCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).
E674-000C
FAX Board communication errorAn error was detected in access of themodem IC or port IC used by Fax
1. Check wire connection between theFAX Board and the Main ControllerPCB.2. Replace the FAX Board.3. Replace the Main Controller PCB(PCB2).
E674-0010
FAX Board communication errorError in timer device to be used byFAX at activation
1. Replace the Main Controller PCB(PCB2).
E674-
0011
FAX Board communication errorError when the timer device to be
used by FAX is started
1. Replace the Main Controller PCB
(PCB2).
E674-0030
FAX Board communication errorChecksum error of USB-FAXMAINROM
When the power is turned ON, get in thedownload mode from service mode toexecute downloading of USBFAXMAINROM.
E674- FAX Board communication error Turn OFF and then ON the power.
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0100 After completion of faxcommunication, writing of thecommunication information (log)failed, and the log cannot be read.
Points to note) All the previouscommunication information will becleared.
E674-0200
HDD access errorAn error occurred when accessing theHDD.
1. Turn OFF and then ON the power. 2.System all format and installation 3.Replace the HDD. 4. Replace the MainController PCB.
E677-0003
Print server errorError is detected by checking of themother board at startup of the printserver
1. Check cable connection and turn ONthe power again.2. Reinstall the printer server.
E711-0001
Communication error (retransmissionrequest reception error)Communication between the HostMachine and the Finisher was lost.
1. Check the installation of the HostMachine and the Finisher.2. Check the connector connection
between the DC Controller PCB (PCB1)and the Finisher Controller PCB(PCB1).3. Replace the Finisher Controller PCB(PCB1).4. Replace the DC Controller PCB(PCB1).
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Code Description Remedy
E713-0000
Error in communication with theFinisher (communication retry
failure)The communication did not connectagain although the error retry wasexecuted after failing tocommunicate with the Finisher.
1. Check the installation of the HostMachine and the Finisher.2. Check the connector connection
between the DC Controller PCB (PCB1)and the Finisher Controller PCB (PCB1).3. Replace the Finisher Controller PCB(PCB1).4. Replace the DC Controller PCB(PCB1).
E716-
0000
Error in communication with theCassette ModuleThe communication did not connectagain although the error retry wasexecuted after failing tocommunicate with the CassetteModule.
1. Check the installation of the HostMachine and the Cassette Module.2. Check the connector connectionbetween the DC Controller PCB (PCB1)and the Cassette Module Controller
PCB (PCB101).3. Replace the Cassette ModuleController PCB (PCB101).4. Replace the DC Controller PCB(PCB1).
E719-
0001
Coin vendor errorError when the coin vendor isstarted- The Coin Vendor, which must
have been connected before thepower was turned OFF, is notconnected when the power isturned ON
Check cable connection between thecharging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)
E719-
0002
Coin vendor errorIPC error at coin vendor operation- Open circuit of IPC, unable torecover the IPC communication
- When open circuit of thepickup/delivery signal cable isdetected- Invalid connection is detected
Check cable connection between thecharging management equipment andthe host machine.While the charging managementequipment is connected for operation,
clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)
E719- Coin vendor error Check cable connection between the
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0003 - Communication error with the coinmanager occurs during unit priceacquisition at startup.
charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching to
the operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)
E719-0004
Coin vendor errorThe coin vendor was connected toa model that does not support thecoin vendor
1. Disconnect the coin vendor.
E719-0011
Coin vendor errorError when the NewCardReader isstarted- The NewCardReader, which musthave been connected before thepower was turned OFF, is notconnected when the power isturned ON.)
Check cable connection between the
charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)
E719-0012
Coin vendor errorIPC error at NewCardReaderoperationOpen circuit of IPC, unable torecover the IPC communication
Check cable connection between the
charging management equipment andthe host machine.While the charging managementequipment is connected for operation,clear the error in the case of switching tothe operation without the chargingmanagement equipment.(To prevent a misuse by removing thecharging management equipment, thiserror code is displayed.)
E719-0031
Serial communication error whenthe NewCardReader is startedUnable to start communication withthe Serial NewCardReader atstartup
1. Check if the cable of SerialNewCardReader is open circuit.2. Remove the Serial NewCardReader.COPIER > Function > CLEAR > CARDCOPIER > Function > CLEAR > ERR
E719-0032
Serial communication error afterthe NewCardReader was started
Although communication with the
Check if the NewCardReader cable isopen circuit
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Code Description Remedy
E730-C000
Initialization errorAn error, such as failure inmemory retrieval at startup,occurs
1. System all format and installation.2. Replace Main Controller PCB (PCB2).
E730-C001
HDD access errorAn error occurs whenaccessing to the HDD
1. Start in safe mode to format the HDD (all thedata in the HDD is erased).2. Replace the HDD.3. Replace Main Controller PCB (PCB2).
E731-3000
Error in Main ControllerPCB
1. Check connection of Main Controller PCB.2. Replace Main Controller PCB (PCB2).
Card Reader was possible atstartup, it became unavailable inthe middle of communication
E730-1001
PDL software errorInitialization error
1. PDL reset processing (user mode >function settings > printer > printersettings > utility > Reset Printer).2. Turn OFF and then ON the power.
E730-100A
PDL software errorSystematic fatal error occurs
1. PDL reset processing (user mode >function settings > printer > printersettings > utility > Reset Printer).2. Turn OFF and then ON the power.
E730-A006
PDL communication error
No reply from PDL. No reply fromPDL due to failure or absence ofthe controller firmware
1. PDL reset processing (user mode >function settings > printer > printersettings > utility > Reset Printer).2. Turn OFF and then ON the power.
3. Check connection of Main ControllerPCB.4. Reinstall the controller firmware.5. Replace Main Controller PCB(PCB2).
E730-A007
Mismatched PDL versionMismatch in version of the controlsoftware between the host machineand the PDL.
System all format and installation.
E730-B013
PDL embedded font errorBroken font data
1. Turn OFF and then ON the power.
2. Reinstall the system using SST orUSB.3. System all format and reinstall thesystem using SST or USB.
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Unable to recognize theSurf board
E731-3001
Error in Main ControllerPCBFailure in Surf initialization
1. Check connection of Main Controller PCB.2. Replace Main Controller PCB (PCB2).
E731-3002
Error in Main ControllerPCBFailure in Surf initialization
1. Check connection of Main Controller PCB.2. Replace Main Controller PCB (PCB2).
E731-3015
Error in Main ControllerPCB
Although it works normallyat the software side, thereis no video data into CL1-G
1. Check connection of Main Controller PCB.2. Replace Main Controller PCB (PCB2).
E732-0010
Scanner communication
errorVertical Synchronizingsignal detection error
1. Check the connection of the Connector with the
Reader. 2. Check the power of the Reader (check ifthe initialization operation is executed at startup). 3.Replace the Reader Relay PCB. 4. Replace theMain Controller PCB.
E740-0002
Ethernet Board errorInvalid MAC address
1. Replace the LAN card
E740-0003
Ethernet Board errorInvalid MAC address
1. Replace the LAN card
E743-0000
DDI communication errorSCI error, reception dataNG, reception timeout,SEQ timeout error
1. Turn OFF and then ON the power.2. Check connection of the cable between the
Reader and the Controller.3. Check voltage (+24V and +12V) on the ReaderController PCB.4. Replace the Reader Controller PCB (PCB3).5. Replace Main Controller PCB (PCB2).
E744 Language file error
E746-0021
Engine ID errorSelf-check error of Image
Analysis Board (HW board
used for PCAM)
1. Replace the Image Analysis Board (HW boardused for PCAM).2. As a temporary measure, remove the Image
Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0,and turn OFF and thenON the power.
E746-0022
Engine ID errorWrong version of Image
Analysis Board
1. Update the firmware of the Image AnalysisBoard.2. As a temporary measure, remove the Image
Analysis Board and get in service mode:
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COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0,and turn OFF and thenON the power.
E746-0023
Engine ID errorNo reply from the Image
Analysis Board
1. Check if the Image Analysis Board is correctlyinstalled.2. Turn OFF and then ON the power.3. If the problem is not fixed, replace the OptionBoard.4. As a temporary measure, remove the Image
Analysis Board and get in service mode:COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);set ST-JBLK from 1 to 0, and turn OFF and thenON the power.
E746-0024
Engine ID errorOperation error of theImage Analysis Board
1. Turn OFF and then ON the power.2. If the problem is not fixed, replace the Image
Analysis Board.3. As a temporary measure, remove the ImageAnalysis Board and get in service mode:(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK; set ST-JBLK from 1 to 0, and turn OFF and thenON the power.
Code Description Remedy
E746-
0031
Engine ID error
Hardware error
1. Turn OFF and then ON the power.
2. Replace the TPM PCB.
E746-0032
Engine ID errorTPM key mismatch
Format the systemUse SST or USB memory to formatthe HDD, and then executedownloading of the system software.See Chapter 6 Upgrading for details.For reference, the method usingUSB memory is shown below:1. Prepare USB memory in whichthe system software was registered.
E746-0033
Engine ID errorMismatched data in the TPM
Recovery is available if backup ofthe TPM has been executed.1. Connect the USB memory inwhich the TPM key is saved.2. Management Settings > DataManagement > TPM Settings; click[Restore TPM key].3. Enter the password that was
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specified at the time of backup work.4. Once the restore completionscreen is displayed, click [OK] andremove the USB memory, and thenturn OFF and ON the main power
switch.When backup of the TPM key is notexecutedSystem format is necessary.Use SST or USB memory to formatthe HDD, and then download thesystem software.
E746-0034
TPM auto recovery errorAn error occurs when clearing the HDDwhile the TPM setting is ON
The symptom is recovered byturning OFF and then ON the power
E746-0035
TPM version errorTPM which cannot be used in thismachine was installed.
Install the supported TPM.
E747-1201
PDL rendering errorImage processing IC error
1. Turn OFF and then ON the power(send the data to Inc becauserunning the data which generated anerror code causes another errorcode).2. Replace Main Controller PCB(PCB2).
E748-2010 Flash PCB errorUnable to find IPL (startup program) Replace the Flash PCB and installthe system using SST or USB
E748-2021
Main Controller PCB access errorNecessary H/W on Main Controller PCB isnot detected
1. Clean the terminal of MainController PCB, and remove andthen install Main Controller PCB.2. Replace Main Controller PCB(PCB2).
E748-2023
Main Controller PCB access errorUnable to initialize memory DDR2-SDRAM at the Main Controller PCB
1. Clean the terminal of DDR2-SDRAM, and remove and theninstall the DDR2-SDRAM.2. Replace the DDR2-SDRAM.
E748-2024
Main Controller PCB access errorThe CPU at the Main Controller PCBfailed to complete initialization
1. Clean the terminal of DDR2-SDRAM, and remove and theninstall the DDR2-SDRAM.2. Check power state of MainController PCB and check aroundthe connector.3. Replace Main Controller PCB.
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E748-9000
System error Contact the service company office
E749-
0002
Rebooting instruction due to change ofMEAP configurationThere is a change in configuration thatrequires turning OFF and then ON thepower
The symptom is recovered by
turning OFF and then ON the power
E749-0003
Booting instruction due to change inmAccele configurationThere is a change in configuration thatrequires turning OFF and then ON thepower
The symptom is recovered byturning OFF and then ON the power
E749-
0005
Booting instruction due to change inhardware configurationThere is a change in configuration that
requires turning OFF and then ON thepower
The symptom is recovered by
turning OFF and then ON the power
E749-
0006
Restart direction due to configurationchange.The option such as the Finisher and ADFwas installed or removed when all offollowing conditions were met and themachine configuration is changed when
the main power switch is turned ON.- Settings/Registration > Preferences >Timer/Energy Settings > Quick Startup atPower-on > ON- The Main Power Switch is turned OFF- The power plug of the machine isconnected to the output.
It is recovered by turning OFF andthen ON the main power.CAUTIONThis machine provides power tosome PCBs even when in the mainpower OFF status.The power supply is not completelyOFF by just turning OFF the main
power switch and therefore, themachine is unable to detect aconfiguration change.When disconnecting and thenconnecting a connector, alwaysdisconnect the power plug.Refer to the Service Manual >Chapter 2 > External and Controls >Quick Startup for details
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Code Description Remedy
E753-0001
Downloading errorFirmware update errorThis symptom occurs when trying toupdate the firmware of an option that isnot installed
1. Check the log to identify thelocation of the download error.Check if the target option is
installed.When the target option is notinstalled:-> The symptom is recovered byturning OFF and then ON thepower (because there is nothing toupdate)When the target option is installed:-> Check if the target option isproperly installed and see if thesoftware to download is for thecorrect target option, and thenexecute downloading again.
E804-0000
Power Supply Cooling Fan (FM4) errorWhen detecting a failure of the PowerSupply Cooling Fan (FM4).
1. Check the connector connectionbetween the Power Supply CoolingFan (FM4) and the AC Driver PCB(PCB4).2. Replace the Power SupplyCooling Fan (FM4).
E805-0000
Heat Exhaust Fan (Rear) (FM6) errorThe lock signal was detected for 5.0seconds while the Heat Exhaust Fan(Rear) (FM6) was being stopped. *Thesame status was detected again afterexecuting an error retry.
1. Check the connector connectionbetween the Heat Exhaust Fan(Rear) (FM6) and the DC ControllerPCB (PCB1).2. Replace the Heat Exhaust Fan(Rear) (FM6).3. Replace the DC Controller PCB(PCB1).
E805-0001
Heat Exhaust Fan (Rear) (FM6) rotationerrorThe lock signal was not detected for 5.0seconds while the Heat Exhaust Fan(Rear) (FM6) was being driven.
*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Heat Exhaust Fan(Rear) (FM6) and the DC ControllerPCB (PCB1).2. Replace the Heat Exhaust Fan
(Rear) (FM6).3. Replace the DC Controller PCB(PCB1).
E805-0002
Heat Exhaust Fan (Front) (FM5) errorThe lock signal was detected for 5.0seconds while the Heat Exhaust Fan(Front) (FM5) was being stopped. *The
1. Check the connector connectionbetween the Heat Exhaust Fan(Front) (FM5) and the DCController PCB (PCB1).
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same status was detected again afterexecuting an error retry.
2. Replace the Heat Exhaust Fan(Front) (FM5).3. Replace the DC Controller PCB(PCB1).
E805-0003
Heat Exhaust Fan (Front) (FM5) rotationerrorThe lock signal was not detected for 5.0seconds while the Heat Exhaust Fan(Front) (FM5) was being driven. *Thesame status was detected again afterexecuting an error retry.
1. Check the connector connectionbetween the Heat Exhaust Fan(Front) (FM5) and the DCController PCB (PCB1).2. Replace the Heat Exhaust Fan(Front) (FM5).3. Replace the DC Controller PCB(PCB1).
E820-0000
Developing Cooling Fan (Front) (FM7)errorThe lock signal was detected for 5.0
seconds while the Developing CoolingFan (Front) (FM7) was being stopped.*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Developing CoolingFan (Front) (FM7) and the DC
Controller PCB (PCB1).2. Replace the Developing CoolingFan (Front) (FM7).3. Replace the DC Controller PCB(PCB1).
E820-0001
Developing Cooling Fan (Front) (FM7)rotation errorThe lock signal was not detected for 5.0seconds while the Developing CoolingFan (Front) (FM7) was being driven.
*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Developing CoolingFan (Front) (FM7) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Front) (FM7).
3. Replace the DC Controller PCB(PCB1).
E820-0002
Developing Cooling Fan (Rear) (FM8)errorThe lock signal was detected for 5.0seconds while the Developing CoolingFan (Rear) (FM8) was being stopped.*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Developing CoolingFan (Rear) (FM8) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Rear) (FM8).3. Replace the DC Controller PCB(PCB1).
E820-0003
Developing Cooling Fan (Rear) (FM8)rotation errorThe lock signal was not detected for 5.0seconds while the Developing CoolingFan (Rear) (FM8) was being driven.*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Developing CoolingFan (Rear) (FM8) and the DCController PCB (PCB1).2. Replace the Developing CoolingFan (Rear) (FM8).3. Replace the DC Controller PCB(PCB1).
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Code Description Remedy
E881-0001
CPU abnormaltemperature risingerror
Abnormaltemperature of the
1. Send cold air to the device. 2. If there is a shieldingobject around the inlet, remove it to secure enough space.3. Check the fan, and remove dust or replace the fan if ithas an abnormality such as abnormal sound. 4. Replacethe Main Controller PCB.
E822-0000
Delivery Cooling Fan (Front) (FM3) errorThe lock signal was detected for 5.0seconds while the Delivery Cooling Fan(Front) (FM3) was being stopped. *The
same status was detected again afterexecuting an error retry.
1. Check the connector connectionbetween the Delivery Cooling Fan(Front) (FM3) and the DCController PCB (PCB1).2. Replace the Delivery Cooling
Fan (Front) (FM3).3. Replace the DC Controller PCB(PCB1).
E822-0001
Delivery Cooling Fan (Front) (FM3)rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Front) (FM3) was being driven. *Thesame status was detected again afterexecuting an error retry.
1. Check the connector connectionbetween the Delivery Cooling Fan(Front) (FM3) and the DCController PCB (PCB1).2. Replace the Delivery CoolingFan (Front) (FM3).3. Replace the DC Controller PCB(PCB1).
E822-0003
Delivery Cooling Fan (Center) (FM2)rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Center) (FM2) was being driven. *Thesame status was detected again afterexecuting an error retry.
1. Check the connector connectionbetween the Delivery Cooling Fan(Center) (FM2) and the DCController PCB (PCB1).2. Replace the Delivery CoolingFan (Center) (FM2).3. Replace the DC Controller PCB(PCB1).
E822-0005
Delivery Cooling Fan (Rear) (FM1)
rotation errorThe lock signal was not detected for 5.0seconds while the Delivery Cooling Fan(Rear) (FM1) was being driven.*The same status was detected againafter executing an error retry.
1. Check the connector connectionbetween the Delivery Cooling Fan
(Rear) (FM1) and the DC ControllerPCB (PCB1).2. Replace the Delivery CoolingFan (Rear) (FM1).3. Replace the DC Controller PCB(PCB1).
E880-0001
Controller Fan errorLock of Controller Fan is detected
Check if the connector isconnectedIf the connector is OK, replaceController Fan.
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Main ControllerCPU
E996-
0071
Frequent erroravoidance jam(ADF)
Depending on the setting of JM-ERR-R in service mode,010071 jam is displayed as an error.Collect log and contact to the sales companies.To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-R, and set JM-ERR-R to 0
E996-0CA0
Frequent erroravoidance jam(PRINTER)
Make 000CA0 jam to be displayed as an error by settingJM-ERR-D in service mode.Collect log and contact to the sales companies.To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-D, and set JM-ERR-D to 0
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