BYOT – What it means and how to prepare
Francis LiSoftchoice Corporation
Evolution of the “Social” Being
Financial Scandals of 2001-2008
Gen Y Enters
Workforce(76 million of
them)
Technology Advances Communication
Irreversible Social Change
Financials
Policy
Security
Stipend
Adoption
Technology
Manage
BYO – A Practical Overview
Readiness Scorecard
Stakeholder analysis
Business Objective(s)
Employee Survey
Financial Assessment
Infrastructure assessment
Policy assessment
Security Requirements
Financial Budget / Stipend
Infrastructure Requirements
Legal / HR Review
Policy
Employee Purchase
Plan
Self Service Portal
Monitoring
Program Governance
ComplianceReporting
VDI Provisioning
AnalysisPrepare Program Creation ManageDeployment
VDI Management
Cloud Provisioning
Communication Plan
Bundling of Warranty
Data Migration
Backend System
Deployment
Laptop Compliance
Prepare
- Helps to understand where there might be roadblocks- Suggest ways to influence stakeholders
BYOC Analyze
Assessment Findings Report
Adoption
Review current adoption process and highlight difficulties
IT Assessment
Service Desk Tickets VDI Assessment / Asset Check
Policy Assessment
Review current policies Assign risk rating for data Financial Assessment
Cost comparison Current procurement strategy fit
Employee Survey
Customize Personae Program Adoption
Project Charter
Scope and Boundaries Stakeholder Discussion Processes
Employee Survey• Create an employee survey to gage adoption rate
• Example questions:• How comfortable are you with the responsibilities of a Bring Your Own Computer?• How likely are you to join the program if the cost of the laptop was…. ?
• Analyze findings – provides direction on what offering should look like
IT Assessment• How many devices require a refresh?
• Utilize Techcheck
• Would VDI be a good option?• Utilize VDI Assessment
• Determine minimum requirements
IT Support Assessment and FinancialsLaptops Incidents Avg. Minutes per Incident Total Hours
Laptop.Hardware issues 661 52 573
Laptop.Upgrade Request 443 183 1351
Laptop.Hardware failure 164 43 118
Laptop.Full Replacement 79 243 320
Laptop.Re-Image 36 197 118
Laptop.Hard disk failure 17 69 20
Laptop.Stolen Laptop 4 43 3
Operating System Incidents Avg. Minutes per Incident Total Hours
Long Login Time 17 48 14Backup 18 161 48Windows Update 22 136 50Admin Rights 33 15 8Settings Change 96 32 51Lack Of Resources 331 46 254Slow 423 51 360Blue Screen / Error Message 452 48 362Performance Issue 543 39 353
Total Support Incidents (6 months) 3339 4001
Total Support Incidents (1 Year) 6678 8002
Total Laptops users 730
Support Hours/Laptop/Year 10.96
Support Cost/Laptop/Year $ 274.05
Support Cost over 3 years $ 822.16
Unit Price (T420s) = $1250
Set up & Imaging = $100 (4 hours x $25 per hour)
Administration* = $50
Shipping Charges = $32.50
Total Procurement Cost: = $1432.50
Total Support Cost = $822.16 (over 3 years)
Total Cost: $2254.66
* Includes internal procurement, storage, inventory tracking, shipping, and tracking.
• Analyze service desk tickets to determine support costs• Feeds calculation for total cost of ownership for a device
Program Creation
Deployment
Industry Insights
“IT [is] increasingly losing control of mobility budgets to other departments. In 2011, 53 percent of IT departments managed the mobile budget. This number dipped to 48 percent in 2012. – Mobile Iron, 2013 Mobile Enterprise Report
"For CIOs, BYOD is both an opportunity to outsource cost to employees and also a call to action to implement security models and application architectures that are device-agnostic. Only in this way can you get out of the business of device provisioning and into the business of service provisioning, and that's where you can make a real difference in employee's satisfaction and productivity.“ – CIO.com, February 7th, 2013
“…54 per cent of Canadian companies (61 per cent globally) reported the majority of employees now use personal computing devices in the workplace. – ITBusiness.ca, February 1st, 2013
“BYOD is talked about a lot but I have not run into any company that has a full BYOD policy. Cost is an issue, but over time they will figure out how to reduce that premium. ..” Dave MacDonald, Softchoice Corporation – ITBusiness.ca, February 1st, 2013
Resources
Citrixhttp://www.citrix.com/solutions/bring-your-own-device/overview.html
Softchoicehttp://www.softchoice.com/
VM Warehttp://www.vmware.com/files/pdf/view/VMware-BYOD-Opportunity-Whitepaper.pdf
Info-Tech Research Grouphttp://www.infotech.com/tags/byod
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