Avinash DeshpandeCellular +974-7722-6910Villa No 10, Mowasalat CompoundWork +974-445-888-97Doha, Qatar 1186, QatarHome +974-4477-2503avinashjdeshpande@gmail.com

Executive Profile17+ years of experience as a business leader , award winning strategist and organizational transformation specialist . Expertise in positioning organizations for growth by gathering and interpreting information, identifying improvement opportunities, and establishing policies and processes that drive efficiency and quality. A team player, yet independent self-starter; committed to the principles of quality on a deadline. Acknowledged for capacity to inspire elevated performances from teams, and develop strong, loyal relationships.Business Development Manager with more than 10 years of marketing and sales management experience, with the past 6 years working for Mowasalat, the Public Transport Co. of Qatar. Experience includes developing and managing new product lines. Additional experience gained managing a 50+ million a year sales revenue and supervising up to 15 marketing associates. Proven record of success meeting and exceeding projections.Along with experience in industries ranging from Aluminum Smelters (DUBAL) to Telecommunications (Orange, France Telecom, Du) and IT (NIIT Technologies), over 7 years experience in the transportation industry. Strong record of revenue improvement and quality/ performance management across industries with excellent qualifications in operations planning/ management, customer management, marketing ,sales and strategic business development.With 8+ years of senior management experience. Successful in positioning diverse technologies to enhance protocol in areas of program management, contract administration resource management, personnel administration and customer service. Possess excellent leadership, organization, communication, presentation, critical thinking and analytical skills.Career AchievementsReceived Strategic Leadership award 2014 by World HRD Congress for global excellence in the field of Balanced Scorecard.

Increased private hire and event revenue from QR 15 M to QR 47 M within one year, achieving more than 70% of sales plan by recognizing need to increase lead generation and call to close ratio for private hire contracts and events to meet high targets.

Performed gap analysis and business assessment; coordinated resources, and developed project plans to convert and promote business growth with newly acquired client contracts. Successfully converted over 20 client firms and three affiliates representing QR 18 M in annual revenue to the organization. Instituted a systematic approach to sales training and continually improved marketing methodology.

Delivered a +15 % revenue gain within 6-months, which enabled a business vertical (previously operating at loss) to achieve its half year sales revenue of 5M QR.

Named twice in a row as one of the top 10 employees in the organization. (2010/2011)

Qualification HighlightsIncreased sales at after assessing competitive market position seemingly monopolistic in nature. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up.

Worked closely with CEO, executive directors, managers and supervisors in devising sales strategies. Participated in many company-led leadership and management development courses and successfully implemented the learnings into operations.

Single-handedly developed and executed the Balanced Scorecard, motivating and mentoring to level of service excellence. Implemented Key Performance Indicators and coaching to achieve targets. Dramatically increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason. The expertise in Balanced Scorecard can help bringing positive changes to your organization too.

With Communication as a strength, fast-tracked management-staff communications by ensuring transparency through regular progress updates. Set expectations for staff to aim towards a smooth transition.

Experience SummaryStrategy and Business Development Manager2009 to Present

MowasalatDoha, Qatar

Managed all aspects of review and analysis for contracts involving riders, policies, and certificates. Directed sales team responsibilities on a daily basis. Directed daily sales and marketing operations within the organization. Created policies and procedures manual, and a paper flow structure. Wrote the business plan, developed the mission statement, and created the budget. Interacted with customers and controlled customer service initiatives. Responsible for successful implementation of Balanced Scorecard for the Organization with 10 Departments.Top Strengths include communication, adaptability, strategic thinking and creative problem solving abilities with proven presentation skills.

Expertise in establishing Sales policies and procedures recruited and hired personnel, established staff development training program, implemented commission structures, purchasing bidding and tendering processes, and established controls to monitor service delivery

Sr.Consultant Organizational Transformation & Service Management2008 to 2009

Dubal /Du TelecomDubai, U.A.E

Responsible for implementing ITIL based IT Service Management framework at DU Telecom. Managing & leading teams for running successful process operations & implementing procedures, service standards for business excellence.

Responsible for successful ITIL Best practice implementation and ISO 20K Certification for DUBAI Aluminum.

Senior Process Analyst2007 to 2008

NIIT TechnologiesNew Delhi ,India

Successfully implemented ISO 27001 & ISO 20000 standards and achieved Certification from BSI India within a period of 6 months (Jul 07 -Dec 07), End to End implementation, Responsible for Managed Services Domain for NIIT Technologies

Certified Professional in Service Management and IT Security Management

Quality Assurance Analyst2004 to 2007

France TelecomGurgaon, India

As an Internal Auditor appointed for SAS 70 audit conducted by RSM Mcgladrays for Major Service Centre -India, responsible for successful completion and closureAs the Quality Assurance Analyst , responsible for definition , documentation, rollout and implementation of policies, procedures and processes for Global Network Centre -Orange Business Services.

Customer Services /Sales1998 to 2004

Emkay /AOL / DellMumbai,India

Rendered Technical Support on the America Online / DELL Processes.

Handled a team of 15 personnel

Initiated Client Satisfaction Survey evaluations for better customer satisfaction scoresAcknowledged by Management for consistent customer satisfaction scores.

Core member of the team that handled the DELL Pilot Project in 2003-2004

Managed Sales Operations for Emkay Telecom as Sales Supervisor

EducationBachelor of Commerce, Economics1998

[ Shri Chinai College ][ Mumbai ,India ] CertificationsCertified COBIT Professional -ISACA

Certified ISO 20000 Consultant -BSI

Certified ISO 27001 Consultant -BSI

Certified ITIL V3 Foundation -EXIN

Certified Job analyst and Evaluator - George Washington University

Certified Balanced ScoreCard Graduate -Palladium and

Certified Balanced ScoreCard Advanced Practitioner -Palladium

HonorsStrategic Leadership Award 2014 by World HRD Congress for Global Excellence in the field of Balanced Scorecard

Executive Directors award for one of best 10 employees.2011

Executive Directors award for one of best 5 employees.2010

Excellent Acheivers Award for Outstanding Customer Support - 2005-2006.

President's Award - by the President of India Shri Shankar Dayal Sharma - 1993-94

Governer's Award - by the Governer of Maharastra Shri C Subramaniam -1992-93