Building Digital Resilience Barcelona presentation
February, 2013
1 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Internet access creates vast economic benefits ...
Source: MIT; EU; UNCTAD; GSMA; BCG Analysis
A 10% increase in Internet penetration...
... increases new business creation by 1%
... increases GDP by more than 1%
2 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
... benefits priority social issues ...
Source: MIT; EU; UNCTAD; GSMA; BCG Analysis
Government
transparency
Education
Freedom of
expression
Financial
services Health care
Income and
lifestyle
opportunities
3 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
... and offers crucial learning opportunities
Source: UN; UNICEF; UNESCO; OECD; ITU; Youth Center of Excellence; California Emerging Technology Fund; Power Up: The Campaign for Digital Inclusion; BCG analysis
A digital world needs digital skills
"Digital literacy is as relevant as reading and writing, mathe-
matics, or the management of social behavior" - UNESCO
Research, data, lectures, debates...
all moving online Education
Access to and ability to benefit from
online public services
Public
services
Managing one's own / family's health
via e-health solutions Health care
Being able to take part in social
networks and online communication Social life
ICT skills growing requirement
across all occupations Work-life
4 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
100 million new children will come online by 2017 Expected to reach 176 million online children in 2017 in 12 study markets
85 million of these children will use a mobile device when
going online for their first time
Source: World Bank Data; BMI; EIU; United States Census Bureau; BCG analysis
No. of children online (M)
200
150
100
50
0
+106
2017
176
2016
146
2015
121
2014
101
2013
84
2012
70
= 40M children
5 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Children face a wide range of risks online Significant numbers of children already encountering risks
Passive Active
Content
Contact
Security
Source: EU Kids Online; OECD; ITU; YPRT; US Census Bureau; BCG analysis
Type of risk
Child's role
Commerce
• 10% (~6M) have potentially been subject to personal data misuse
• 8% (5M) may have unknowingly subscribed to commercial services
• Up to 50% (35M) may have experienced cyber bullying
• 20% (~14M) potentially exposed to harmful user-generated content
6 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Risk does not equal harm Assessing potential harm requires considering both risks and resilience
Source: Newman and Blackburn (2002); University of Virginia; www.uslegal.com; BCG analysis
Resilience reduces translation of online risks to harm
Resilience
• Child's ability to be exposed
to risks without harm...
• ... and to cope and recover
faster if harm occurs
Risk
• Represents the potential for
harm
• Online services expose
children to a range of risks
Harm
• Injury, loss or damage
• Various types of harm can
be inflicted: social, financial,
legal, physical, psychological
7 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Risk exposure partially mitigated by resilience
Source: EIU; ITU; WEF; BMI; World Bank; Communication Chambers; IMF; OpenNet Initiative; Reporters Without Borders; IC Intelligence Center; BCG analysis
Low Medium High
High
Medium
Low
Re
silie
nc
e
Risk exposure
Risk exposure and resilience, 2012
8 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
The threat of harm is real Example: Websites advocating eating disorders as active lifestyle choice
Pro-ana and pro-mia websites
Risk category &
potential harm
1. Whether or not actual harm is inflicted on children by viewing various types of online content is disputed – included here to allow broad view of potential risks to children online 2. Children between the age of 9 to 16 Source: EU Kids Online; The Economist; Kids and Media; Borzekowski et al. (2010); press search; BCG analysis
Content Passive
Wide range of online content
with potentially harmful effects
on children1
Potential sources of harm
• Psychological harm
– Normalization of socially
deviant behavior
– Contracting / reinforcing
self-destructive behavior
– Unwanted persuasion
9 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Legal framework will never be sufficient Other levers required to reduce risk and increase resilience
Type of activity
Example
(Contact risk)
Risk
reduction levers
Resilience
levers
Online chatting
Unknown
grown-ups chatting
with children
Adult grooming
child with the
purpose of abuse
Positive
content
Legal
framework
Raising
awareness
Monitoring
Filter /
blocking
Skills training
Support
Innocent
Illegal
"Grey zone"
10 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Diverse stakeholders must collaborate Example: Addressing cyber bullying requires multi-stakeholder action
Filter /
blocking
• Tools to block messages
from specific sender(s)
Monitoring
• Active monitoring /
moderating of chat
rooms
Positive
content
• Educational /
entertaining content
addressing issue
Support
• Help lines
• Reporting tools
Skills
training
• Understanding potential
consequences of bullying
• How to use tech tools
Raising
awareness
• Awareness programs
targeted at children,
parents, teachers
Legal
framework
• Clear legal framework
– Online harassment
11 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Diverse stakeholders must collaborate Example: Addressing cyber bullying requires multi-stakeholder action
Legal
framework
• Clear legal framework
– Online harassment
Filter /
blocking
• Tools to block messages
from specific sender(s)
Monitoring
• Active monitoring /
moderating of chat
rooms
Positive
content
• Educational /
entertaining content
addressing issue
Raising
awareness
• Awareness programs
targeted at children,
parents, teachers
Support
• Help lines
• Reporting tools
Skills
training
• Understanding potential
consequences of bullying
• How to use tech tools
• Authorities
• Parents
• Content/service providers
• Connectivity providers
• Parents
• Content/service
providers
• Content/service providers
• Civil society
• Parents • Educators / civil society
• Connectivity providers
• Parents
• Parents
• Civil society
• Content/service providers
• Educators
• Parents
12 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Telcos will play a key role in reducing harm
Source: ITU; OECD; eNACSO; BCG experience
Access
Responsibility
Direct access to those potentially at risk
through delivery of service
Share the responsibility as provider of
online access
Ability The competence and tools to contribute to
the solution
13 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Nature of role varies with market characteristics A
cti
on
s
Co
nd
itio
ns
Telco
Source: Expert interviews; BCG analysis
Institutional strength
Focus on online risks
Stakeholder forums
Mitigating activities
Collaboration
Catalyze
Low
Low
Launch
Trigger
Initiate
Support
High
High
Participate
Support / Build
Share
Telcos already taking responsibility
but they cannot do this alone
14 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Call to action: Reduce harm in all markets
Study experiences and
best practices in other
markets
Generate independent,
research based evidence
Remain vigilant towards
current and emerging risks
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
15 197940-71-Building Digital Resilience-BCN presentation-Feb25-AH-OSL-vff_release.pptx
Call to action: Reduce harm in all markets
Study experiences and
best practices in other
markets
Generate independent,
research based evidence
Remain vigilant towards
current and emerging risks
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
Civil society
Authorities
Educators
Service/content providers
Family
Connectivity providers
Together we can build digital resilience
to secure the future of our children
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