Michael Redbord
@redbord
Hi, my name is
• International relations
• Philosophy• Sleeping till 5pm
• Client-facing analyst• Lotta excel• 3 years
Inbound Marketing Consultant.1HubSpot Academy Manager.2Customer Lifecycle Operations.3Customer Support Director.4
HubSpot Support
We solve customer problems.1We empower customers and employees to do more.2We create the best SaaS customer experience.3
What’s the deal with
My JobMake sure the trains run on time.1Hire & empower a great team (80+ people).2Help make the best SaaS customer experience.3
What’s the deal with
Hiring HubSpot Support
InitiativeCustomerMindset or ExperienceTechnical
Knowledge or Capacity
Culture Fit
Your Liberal Arts Launching Pad
Your Liberal Arts Launching Pad?
Your Liberal Arts Launching Pad
Kind of yourreality right now
What do you have that hiring managers actually care about?
You can ask “Why”.“critical thinking”
You can use frameworks tolearn new skills faster.
Youcommunicate clearlyand within context.
You’re probablyworking on being concise.
You work well alone,in pairs, and in groups.
Don’t call it “bullshitting”, it’s “sales & consulting skills”.
1. Critical
approach to thinking
2. Framework to learn fast
3. Comms
4. Flexing
workstyle
5. Spin machine
How does that help me get a job?
Good hiring managers wantskills plus all that Lego stuff.
Q
Aremember:
you can start to learn & apply new skillsbefore applying for roles that require them.
Hiring HubSpot Support
InitiativeCustomerMindset or ExperienceTechnical
Knowledge or Capacity
Culture Fit
InitiativeCustomerMindset & Experience
Technical Skills or Capacity
Culture Fit
I can help you
I can help you
Got it (o
r not)
Got it (o
r not)
Hiring HubSpot Support
InitiativeCustomerMindset & Experience
Technical Skills or Capacity
Culture Fit
Experience
(or empathy + re
tail work)
Experience
(or CodeCademy + a blog)
Liberal Arts
Liberal Arts
Hiring HubSpot Support
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