Big Government and Big Carriers

Kris TwomeyLaw Office of Kristopher E. Twomey, PC

300 Commercial Street, Suite 2Boston, MA 02109

617-953-0359kris@lokt.net

September 18, 2012

Carrier Relations

Working with People at carrier– “People”

Good Practices– document everything

Installation issues– “NTF”

Focus on Billing– Are your bills inaccurate?

Contract Considerations– Dispute resolution language and procedures

Carrier Relations

Internal Collections/Outside Collections– Different responses

Settlement or Litigation– Settlement always better, often must wave your sword

first Some Anecdotes

-State PUC litigation-State PUC “fast track” option-State or Federal court-State PUC or FCC lobbying or informal mediation-FCC formal complaint

Government relations They can be your friends! Or not…

Local authorities- Chamber of Commerce, Planning and Zoning Boards

State PUCs– Helps to have one staffer that you can turn to

FCC– Plenty of people there who will “listen”

Congress?

Thank you!

Kris TwomeyLaw Office of Kristopher E. Twomey, PC

300 Commercial Street, Suite 2Boston, MA 02109

617-953-0359kris@lokt.net