the book industry’s supply chain organisation
BIC Open Day Tuesday 12 November 2013 RIBA, 66 Portland Place, London, W1B 1AD
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the book industry’s supply chain organisation
BIC Open Day Introduction
Mark Majurey BIC’s Operations Board Chair
the book industry’s supply chain organisation
BIC Open Day Overview
Karina Luke Executive Director, BIC @KarinaLuke
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Structure Exec Board
Executive Director
Operations Board
Committees
Task & Finish
Working
Business Manager
ClinicsPanels
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Committees
Digital Supply Chain
Libraries
Metadata
Physical Supply Chain
Training, Events & Communications
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Events
BIC Battles BIC Breakfasts Generation BIC BIC Open Days Information Days BIC Bash BIC Road Show (new for 2014)
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
23 Book Fairs & other industry
events attended
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
3 BIC Battles held
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
2 Open Days held
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
6 Training courses run
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
61 Supply Chain Accreditations
awarded
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
34 Product Data Excellence Awards
given
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
41 e4Libraries Accreditations
awarded
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
6 Technical Clinics held
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
8 New members
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
16 Committee meetings held
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
8 BIC Breakfasts hosted
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
16 Task & Finish Working Groups set
up/imminent
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
Thema
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
GENERATION BIC
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Activity in the last 12months
New Production Training Courses
&
Recognised certification
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Just checking…
61? Supply Chain Accreditations
awarded
the book industry’s supply chain organisation
BIC Open Day Meet the New Members
Buy a book in brown paper
From Faber & Faber
To see Annie Liffey trip, tumble and caper
Sevensinns in her singthings,
Plurabelle on her prose
Seashell ebb music wayriver she flows.
Nobel Laureates
• T. S. Eliot (1948)
• Saint-John Perse (1960)
• Samuel Beckett (1969)
• Czeslaw Milosz (1980)
• William Golding (1983)
• Derek Walcott (1992)
• Seamus Heaney (1995)
• Wislawa Szymborska (1996)
• Günter Grass (1999)
• Harold Pinter (2005)
• Orhan Pamuk (2006)
• Mario Vargas Llosa (2010)
Booker Prize Winners
• P. H. Newby Something to Answer For (1969)
• William Golding Rites of Passage (1980)
• Peter Carey Oscar and Lucinda (1988)
• Kazuo Ishiguro The Remains of the Day (1989)
• Peter Carey True History of the Kelly Gang (2001)
• DBC Pierre Vernon God Little (2003)
Introduction
Woodland Group 25 years
old this year
Woodland Media
established in 1994
Paul Almeroth joined
Woodland 1994
UK – 8 Offices
Own Warehousing
In-House Fulfillment
Own Fleet (200+ Trucks)
Own Container Drayage
USA – 6 Offices
Rest of World - Partners
“always provided a service that exceeds our expectations and have become a valued partner in ensuring that we are able to provide excellent service to our customers.”
Customer Testimonials
“professional, reliable with good service connections in all areas… no reservation in recommending them.”
“Their passion, commitment to customer service, honesty and transparency, and willingness to go the extra mile, makes for a mutually beneficial & healthy trading relationship.”
“Not only does Woodland capably fulfil what’s requested, but, they go that extra mile and add value to our business with their knowledge and expertise.”
Thank you for listening. (and for not heckling)
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
the book industry’s
supply chain organisation
BIC Open Day
Libraries Committee
Simon Edwards, Chair
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Committee
PURPOSE Strategic committee governing BIC's work in libraries
Reviews issues raised by members
Commissions and manages “Task and Finish Working Groups”
Manages Library TIC and e4libraries Accreditation
Liaises with BIC TEC committee for library marketing, training needs and events management
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Committee
Membership ▫ Richard Butler, Peters Bookselling Services
Karen Carden, University of the Arts London Paul Dalton, Bibliotheca Simon Edwards, BIC (Chair) Mick Fortune, Library RFID (Deputy chair) Eric Green, The BDS Group
▫ Emma House, Publishers Association Stuart Hunt, University of Warwick Ian Manson, Infor Heather Sherman, Bertrams/Dawson
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Committee
Agenda Commission, review and management of Task & Finish
Working Groups:
RFID
LCF (Library Communication Framework)
Privacy (Dealing with EU Privacy and impact assessments)
NFC (Android PDAs can read and write to library RFID tags)
RDA/MARC/Bibframe
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Committee
Conclusion Please apply to join BIC Library Committee
Please raise any strategic issues with BIC
Contact BIC Business Manager or Chair (Simon)
the book industry’s supply chain organisation
BIC Open Day
Physical Supply Chain Committee
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Physical Supply Chain Committee
• PURPOSE ▫ Print Matters!
▫ Leaner, more efficient supply chain with less waste
▫ Saving costs, improving services & information exchange
▫ Support, evolve & enhance standards & best practice
▫ UK supply chain always with an international view
▫ Engagement with Publishers Green Network
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Physical Supply Chain Committee
• SCOPE ▫ Publishing decision/sales and inventory management
all the way through to
▫ Returns
▫ Includes POD
▫ Metadata considerations
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Physical Supply Chain Committee
• STANDING AGENDA ▫ Technical Implementation Clinic
▫ Supply Chain Review Panel
▫ Relationship with BIC TEC Committee
▫ Training requirements
▫ Regulatory & compliance awareness (eg REACH, EUTR)
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Physical Supply Chain Committee
• WORKING GROUPS ▫ Review of physical supply chain to inform strategy
Risk, Cost, Knowledge
▫ Publishers’ Green Network
▫ REACH & EUTR – watching brief & dissemination of information
▫ Supply Chain Excellence Accreditation Review
the book industry’s supply chain organisation
BIC Open Day Metadata Committee
Jon Windus, Chair
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Purpose • Support and promote the implementation and best practice use of
existing standards;
• Evolve and enhance standards to meet the changing commercial and technological environment;
• Develop new standards and best practice guidelines to meet new business needs;
• In all areas where metadata is of central or significant concern
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Membership
• Chair: Jon Windus, Nielsen
• Deputy Chair: Gabrielle Wallington, Waterstones
• Publishers
• Aggregators
• Systems Suppliers
• Wholesaler, Retailer
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Aim
• The purpose of the group is to steer action of one kind or another,
not to act as a reporting forum.
• Task and Finish Working Groups, starting with Project Briefs.
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Remit
• BIC Standard Subject Categories Committee
• Product Data Accreditation Review Panel
• UK ONIX National Group
• UK Thema National Group
• Metadata Clinic
• Ad Hoc Discussion Points
• Roundtable Issues / Updates
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
New Areas for Work
• Apps & In App Purchase Working Group
• Best practice regarding sale and acquisition of Imprints
• Communication with other BIC Groups: joining the dots
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Updates on Current Work
• P&A Working Group is being revived and refocused with a new brief. • Accreditation Panel: looking to extend scope of the programme and
increase focus on ONIX 3 • The UK ONIX Group have formally extended their remit to drive adoption
of ONIX 3 • ISBN Revision
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Metadata Committee
Recent Progress
• Have commissioned the BIC TEC Committee to implement a focussed data quality campaign to include Product Links
• Thema ...
Thema From IDEA to REALITY
Howard Willows (Nielsen Book)
74 BIC Open Day November 2013
What is Thema?
THE unified subject classification scheme for the
global book trade – physical & digital
75 BIC Open Day November 2013
What’s the problem?
• Book trade subject schemes tend to be national, not international
• Easy to communicate all product data – except subject classification
• Thema can replace local schemes and the need for endless mappings
Source: Wikipedia
76 BIC Open Day November 2013
How does Thema help?
• Digital trade means ever more content available to wider range of consumers
• Increasingly global trade across borders and languages
• International trade requires international standards
• Retain control & precision in product data, improve discoverability, support sales
77 BIC Open Day November 2013
Why not use BIC scheme?
• Absolutely nothing wrong with BIC
• Used as the basis for Thema
• Widely recognised as the best book trade subject scheme available
• But has UK focus; needed more international perspective
BIC Open Day November 2013 78
79
Thema countries: FBF 2013
Maps from www.presentationmagazine.com
Who is involved? AIE
Amazon.com
Baker & Taylor
Barnes & Noble
BIC
BISG
Bokrondellen
Booknet Canada
Bowker
BTLF
CB
Danish PA
Dilve
Editis
Electre
Elkotob.com
Elsevier
Giant Chair
Guild of Book Dealers (Russia)
Hachette
HarperCollins
Informazioni Editoriali
Ingram
Japan Publishers Organisation
Kobo
Kogan Page
Libri
MVB
Nielsen Book
Norske Bokdatabasen
NTCPDS China
Random House
Springer
Waterstones
80 BIC Open Day November 2013
Who runs Thema?
• EDItEUR provide governance & administration
• Thema International Steering Committee
• National Committees represented
• BIC & Nielsen donated IP in scheme
81 BIC Open Day November 2013
How does it work?
• Shared Subject Categories – 20 sections
• Shared Subject Qualifiers – 6 sets
• National Extensions within the Qualifiers – providing local detail
82 BIC Open Day November 2013
Shared Subject Categories
AGA History of art
FRX Erotic romance
XAMC Manga: Kodomo
NHW Military history
QRRF Zoroastrianism
KJMP Project management
LWKF Shariah law: family relations
MKE Dentistry
UGB Web graphics & design
WBB TV / celebrity chef cookbooks
YBC Children's picture books
83 BIC Open Day November 2013
Six sets of Qualifiers
1HFGU Uganda
2ACSC Icelandic
3MD 16th century, c 1500 to c 1599
4GH For International GCSE (IGCSE)
5AG Interest age: from c 6 years
6BA Baroque
84 BIC Open Day November 2013
National Extensions
1DNS-SE-BH Västergötland
1DNS Sweden
3MPBGJ-ES-B España: Guerra civil (1936 - 1939)
3MPBGJ c 1930 to c 1939
4Z-UK-SD For Scottish Curriculum National 5
4Z For specific national educational curricula
5HC-US-A US Independence Day
5HC Holidays & celebrations
85 BIC Open Day November 2013
Thema Version 1.0
• Version 1.0 released 1 November 2013
• www.editeur.org/151/Thema
• Full scheme + user guidelines + search tool
86 BIC Open Day November 2013
Thema Search Tool
• Interactive, drill down
• Will be multilingual – detects preferred language of user
• Includes Scope Notes (searchable)
• Best way to check out Thema
87 BIC Open Day November 2013
88 BIC Open Day November 2013
89 BIC Open Day November 2013
90 BIC Open Day November 2013
What needs to be done?
• Translations, mappings, systems developments
• Commitment from publishers, aggregators and retailers – ‘push’ and ‘pull’
• Broaden number of participating countries
• Implementation alongside national schemes with aim of eventual replacement
91 BIC Open Day November 2013
Sunrise Date
31 December 2013
92 Image: www.sxc.hu
BIC Open Day November 2013
How do I start using Thema?
• Get the documents from EDItEUR site
• Discuss with your customers / suppliers / data partners / system provider
• Raise awareness among data quality / IT / Marketing staff
• Plan Implementation project
• Map codes from existing BIC for backlist
93 BIC Open Day November 2013
What happens to all my BIC codes?
• RETAIN all BIC Subject information –BIC scheme will continue in use for foreseeable future
• USE them as basis of conversion for backlist – BIC is the best route to Thema
• ASSIGN and TRANSMIT alongside Thema codes for new titles
94 BIC Open Day November 2013
Summary
• Global scheme, based on BIC
• Use alongside BIC scheme
• Sunrise Date 31 December 2013
• BIC is the best route to Thema
• Discuss with all concerned
• Plan for 2014 adoption
95 BIC Open Day November 2013
Find out more / Get in touch
• www.editeur.org/151/Thema
Thank you
96 BIC Open Day November 2013
the book industry’s supply chain organisation
BIC Open Day Training, Events & Communication Committee
Heather O’Connell Chair of the BIC TEC Committee
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Training, Events and Communication Committee
Training By the Industry for the Industry • Production Skills Training
• Designed with Production Directors Committee
• On site training
• Assessed
• Competitively Priced
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Training, Events and Communication Committee
Events • BIC Breakfasts
• BIC Battles
• BIC Bash 25th Feb 2014
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Training, Events and Communication Committee
Communication • EU Vat Changes
• Thema
• Migration to ONIX 3
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Training, Events and Communication Committee
Generation BIC • Quarterly Social and Educational Events
• For those new to the industry
• Mentoring Scheme
• BIC Council
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
the book industry’s
supply chain organisation
BIC Open Day
Clinics: Library Technical Implementation
Simon Edwards, Clinic Lead
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Technical Implementation Clinic
PURPOSE An open meeting for librarians, systems suppliers, stock
suppliers and service providers
Deals with issues involving EDI
TRADACOMS and EDIFACT
Codelists, guidelines and best practise
Meets twice a year
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Technical Implementation Clinic
Membership Many people receive the minutes and monitor the issues
at a distance and only attend when they have a specific issue to solve
Library Stock Suppliers e.g. BLS, Dawson, Coutts, Askews & Holts, Peters
Library Management Systems suppliers e.g. SirsiDynix, Civica, Infor
Service Providers e.g. Nielsen, BDS
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Technical Implementation Clinic
Standing Agenda Existing issues raised by members
Solutions and any changes to EDI guidelines, codelists etc.
New issues raised by members
Updates from Trade Technical Implementation Clinic
Updates from BIC Library Committee and Working Groups
Updates from BIC (Metadata, TEC, Physical Supply Chain, Digital)
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Library Technical Implementation Clinic
Scope EDI covers: quotes, orders, acknowledgements, order
fulfilment, invoices, credit notes, statements
Also product metadata/bibliographic data
EDI usage in Ebook lending
Non-book metadata and EDI
Last meeting was yesterday – ask to see minutes
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
the book industry’s
supply chain organisation
BIC Open Day
Clinics: Trade Technical Implementation
Simon Edwards, Clinic Lead
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Trade Technical Implementation Clinic
PURPOSE An open meeting for booksellers, publishers/distributors,
wholesalers, systems suppliers and service providers
Deals with issues involving EDI
TRADACOMS and EDIFACT
Codelists, guidelines and best practise
Meets four times a year
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Trade Technical Implementation Clinic
Membership Many people receive the minutes and monitor the issues
at a distance and only attend when they have a specific issue to solve
Booksellers/Wholesalers e.g. Blackwell's, Bertrams, TMD
Publishers/Distributors e.g. MDL, Penguin Random House, Cengage, OUP, HarperCollins, Gazelle
Systems and Service Providers e.g. Publishing Technology, Nielsen, Batch
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Trade Technical Implementation Clinic
Standing Agenda Existing issues raised by members
Solutions and any changes to EDI guidelines, codelists etc.
New issues raised by members
Updates from Library Technical Implementation Clinic
Updates from BIC Physical Supply Chain Committee and Working Groups
Updates from BIC (Metadata, TEC, Library, Digital)
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Trade Technical Implementation Clinic
Scope EDI covers: orders, acknowledgements, EDN/ASN,
invoices, credit notes, statements etc.
Also product metadata in EDI
EDI issues e.g. Country of Origin, Green Credentials
Non-book metadata and EDI
XML and Web services
Last meeting was 17th October – ask to see minutes
the book industry’s supply chain organisation
BIC Open Day Digital Supply Chain Committee
Ruth Jones, Chair
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
Digital Committee
• Title transfer best practice
• ISBN use for bundling
• Sales reporting
• Wider involvement of key players
the book industry’s supply chain organisation
BIC Open Day Tuesday 12 November 2013 RIBA, 66 Portland Place, London, W1B 1AD
Share the event on twitter
#bicopenday
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
the book industry’s
supply chain organisation
BIC Open Day
And the Feedback from May’s Open Day Round Table Sessions?
Karina Luke, BIC Executive Director
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
May’s Feedback
1. What would excellent customer service look and feel like?
More networking only events Improved website Registration of interest International connectivity Beginners Guide to the Supply Chain
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
May’s Feedback
2. Rights - what’s the issue?
Definition, description, protection & enforcement:
locally & internationally
Education/training
7 RIDGMOUNT STREET, LONDON WC1E 7AE, TEL +44 (0) 20 7255 0513, [email protected] , WWW.BIC.ORG.UK @BIC1UK
May’s Feedback
3. The future – what do you see as the biggest supply chain, business model/commercial challenges over the next 2-3 years?
Self publishing – education & practicalities Non-traditional bookseller engagement with BIC
EU VAT changes Grow strategic alliances with other industry orgs Challenges faced by social/community run libraries
the book industry’s supply chain organisation
BIC Open Day Tuesday 12 November 2013 RIBA, 66 Portland Place, London, W1B 1AD
Next Open Day is in May 2014 We look forward to seeing you! #bicopenday
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