BE HOSPITABLE, B

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SAFEP E R SONA L A

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S E CUR I TY

Ofc. B.P.CorradoColorado Springs Police DepartmentSchool Resource OfficerPalmer High School

SOURCE MATERIAL1) The Law Enforcement Officer’s Complete Crime Prevention

Manualpublished by the American Crime Prevention Institute, Jan. 2001Chapter 52: Lodging Safety and SecurityChapter 64: Crime Prevention for Restaurants

2) CPTED – Crime Prevention Through Environmental Design

3) Five years of patrol, midnight shift

YOUR PERSONAL SECURITY• Situational Awareness• Have a plan• Be aware of your surroundings• Have a “go to” place

• Observe those around you• Body language• Speech

HOTEL AND RESTAURANT SECURITY• Approximately 10,000 negligent hotel security claims annually• Include burglary, larceny, prostitution, theft, violent crimes

• Hotel/corporate reputation• Affects the bottom line

• Personal/professional reputation• Career

ACCESS• Controlled access• Limited points of entry

• Door security• Locked

• Cameras• Cover the angles

• Keys vs cards• Cost vs ease of use/cancellation

• Security personnel• Employee vs contract

• Alarms

ENVIRONMENTAL DESIGN• Visibility• Outdoor lighting• Entrances• Parking lots

• Landscaping• Shrubs• 2’ within 4’ of entrances

• Planters• 4’ within 8’ of entrances

• Trees• Lower branches 6’

• See-through barriers

ENVIRONMENTAL DESIGN (CONT’D)• Lobby• Interior lighting• Uncluttered• Protection

• Office• Locked• Access to safe or vault

• Communication• Working phones

CHECK-IN• Your Personal Security• Evaluate the customer• Ask for identification• Monitor

• Their Belongings• Security vs Privacy

• Transaction• Cash vs Charge• Can you spot a forgery?

SUSPICION VS CONFRONTATION• Who is suspicious?• Clothing• Demeanor• Belongings• Habits• Language• Body language• Your sixth sense

SUSPICION VS CONFRONTATION (CONT’D)• When do you confront?• Property vs Injury• Personal security• Guest security

• Protocols• Internal vs External• Damage• Theft• Burglary• Robbery• Threats to Life

WHAT DO YOU DO?• Overwhelm them with kindness• Assert authority• Offer to help• Call for assistance• Demonstrate a willingness to take action• Protect yourself and your guests• Be an excellent witness

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