SPONSORED BY

SPEAKER

Demi Haffenreffer, RN, MBA, is founder and President of Haffenreffer & Associates, Inc., an Oregon consulting firm supporting skilled and community based care providers in the delivery of person-centered, compassionate care. Haffenreffer & Associates, Inc. provides educational and hands-on assistance with the implementation of quality systems and corporate compliance programs nationwide.

COURSE OVERVIEW Today’s long term care landscape is complex and requires critical thinking and strategic vision to implement successful systems and processes that drive quality and positive outcomes. Sometimes in spite of focused effort and careful design, there is failed practice. Join us to discover the major systems and processes that should be in place in your facility to ensure you are utilizing every possible resource to facilitate quality care and prevent failed practice. Learn how to utilize critical thinking, leadership qualities, and interpersonal communications with your team. We will discuss the ten major causes of failed practice and solutions to resolve issues and maintain compliance.

OBJECTIVES

Review the top Clinical and Non-clinical systems required for positive outcomes for care and services.

Examine the ten major causes of failure.

Explore the components of successful systems and processes in order to prevent failures.

CEUS, FEES, AND REGISTRATION Registration is $39 per facility for WHCA members and $78 per facility for non-WHCA members; you may have as many people join in as you would like—one phone/computer may log in per registration! Please register only one person for the webinar unless a second individual plans to log in from a separate location.

Two CEUs will be granted if you complete this presentation (instructions will be given at the end of the webinar on how to obtain your certificate). You must attend the live session in order to qualify for CEU credit.

To register, visit www.whca.org/registration. There, you can select the Processes webinar and complete your registration. Once you are registered, you will receive an invoice. Login and dialing instructions will be emailed on the day prior to the webinar.

Online registration allows members to select a “bill me” option. Registrants may also select to pay with a credit card with the online registration tool.

If you have any questions or if you need assistance to complete the online registration process, please contact the WHCA office at (800) 562-6170.

WHCA WEBINAR

AVOIDING FAILURES - CREATING SUCCESSFUL

SYSTEMS AND PROCESSES September 26, 2017 | 9 AM | ASSISTED LIVING & SKILLED NURSING