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n rew o aHRDirector,AvivaEurope
KeynotespeechtoEuropeanDiversity&InclusivenessCongressVienna,1March2012
FINAL
Aviva plc 2009
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Aboutme
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AboutAviva
With300yearsofexperience,werethe
Wepaidoutabout100motorclaimseverydayinPolandlastDecember
Weinsure1in3Irishhomesand
1in4Irishdrivers
WerethemarketleaderincorporateinsuranceinRussia
worldssixthlargest
insurancegroup.
44.5mcustomersin26countriesacross
ewor pu e rtrustinus.
Over2mpeopleintomanagetheir
pensionWearethelargestensions roviderin
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Turkey,witha20%marketshareWepaid16,800propertyandmotorclaimsin
FrancelastDecember
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Recognisingindividuality
MenWomen
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Significanceisahumanneed
,valuingthedifferencesand
skillsofourpeopleisacoreAvivavalue
promise: AtAvivaIamrecognisedforwhoIamandmycontributionmatters
For our customers we aim toliveourpromiseof NoonerecognisesyoulikeAviva
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HarnessingdiversityandInclusiveness
businesscase
Thecomplexity
oflegislation
culturalmaze
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Thecommercialbusinesscase
Diversity
Candiversit and Businessperformance
inclusioncreateortunities
relationshipsandiskstoopp
betterproducts?From
r
ega comp ance
Nondiscrimination
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Thecomplexityoflegislation
Doingwhatsright,ratherthanwhatscompliant
Apatchworkofequalitylegislationtoo
complicatedformultinationalorganisationstomp emen cons s en y
Easiertotreatlegislationasatickboxexercise
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Thecomplexityoflegislation
tochargedifferentpricesto
menandwomenbecauseoftheirgenderaftertheECJruling
Takingcustomers'genderinto
accountcontradictslawsondiscrimination.
Butinsurancecompaniescan
stilluseotherriskfactorstoca cu a e epr ce
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u y u y
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Inequalityisnotalwaysbad
Can considerany
individualcharacteristics
Cannot consider
individualcharacteristics
Carinsurance: upto25%forwomenunder25
Annuityrates:8% formen;6% forwomen
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L ecover: 20% orwomen; y10% ormen
Source: Association of British Insurers, 2011
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NavigatingEuropesculturalmaze
Canyoucreateacommonapproachto
Yes.Sharedprinciples,recognising
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differencesratherthancommonality
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Finalthoughts
ProgressivenessWhatifequality
priority?
Recognition Ourfirstpriority:Creatin workProgressiveness
Flexibility
environmentswhereeveryoneisFlexibility included
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Aviva plc 2009
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