HOSPITALITY SPECIALIST
The SOUND MARKETING GROUP is a
customer focussed organisation delivering
quality products and services.
Our mission is to exceed our customers’
expectations in each of our specialist divisions.
soundm.co.uk/hotel
In our 15 years of working with hotels we have
adapted our range of products and services to
ensure we give our customers the best
opportunity to deliver the highest standards for
their guests.their guests.
SOUND MARKETINGTelephone and Reception Audio
See AlsoEMBROIDERY UKFront of House-wear
Chef-wear
Work-wear
Branded Items
SIGN MARKETINGExhibition Signage pack
AN OPPORTUNITY TO SET THE BRAND STANDARD
It’s likely that one of the first points of contact a new
customer has with a venue is on the telephone. At Sound
Marketing our priority is the customer experience.
AUTO ATTENDANTS
These are the pre-recorded messages guests hear when
they call a venue.
ON HOLD MESSAGESON HOLD MESSAGES
This is what is heard when a caller is placed on hold or
transferred on the telephone.
RECEPTION AUDIO
From helping to establish The Front Of House experience
to setting the mood for a dining area, getting the
background music correct is essential.
WHAT LEVEL OF SERVICE TO EXPECT
We have been working with Sound Marketing for several
years and are constantly impressed with their
professionalism and efficiency. They are always prepared
to go the extra mile when needed, and always meet our
very tight timelines. They are a friendly and dependable
team, and really great people to work with.
Stephanie Dillon
The Celtic Manor Resort
WHAT IS THE FIRST THING YOU HEAR WHEN CALLING YOUR VENUE?
Often the first voice a caller will hear is a recording,
this can be either a negative experience or a chance
to establish the brand and reassure your potential
guests.
At Sound Marketing we ensure that first interaction
with the venue is a positive one.
“Press 1 for Reservations, 2 to
speak to our Events
Coordinator...” This can be the Coordinator...” This can be the
very first chance to make an
impression on a guest.
However , too often these
recordings are voiced by
whoever happened to be on
reception the day the telephone
system was installed.
We ensure that you have a
consistent voice on the
telephone, helping to create an
audio brand.
WHY IS THE TELPHONE EXPERIENCE IMPORTANT?
When a call is placed on hold or transferred the caller
can be left listening to silence, bleeps, some awful
telephone music or they can be engaged with
information that will be of benefit to them and to the
venue.
This is one of the first opportunities to establish the
brand. The messages can focus on the key industry
drivers
The customer experience begins with the first call or
bookingbooking
Maximise the venue by promoting all the services of
the hotel
Occupancy, advertise out of season offers to
customers in high season
Promote offers, take full advantage of the of your
marketing to promote key offers
HOW EASY IS ON-HOLD TO SET UP?
VERY!
Sound Marketing has a range of hardware and
software that work with all modern telephone systems
from standard PBX systems to hosted VOIP solutions.
ONE CONACT
At Sound Marketing we have Dedicated Account
Managers who make it their job to ensure the telephone
experience at your venue is as good as it can be.
Account Managers Your Account Manager keeps in touch, making special
notice of time sensitive messages to ensure your
productions not only sound professional but are also up
to date.
Take responsibility for the
caller experience
We follow our Premier Package customers on social
media, so if there is something happening at the hotel we
think should be on you on hold production, we’ll make
sure we tell you..
Coordinate Installation of the
hardware and productions onto
the telephone system
Scripting, all they need is
pointing in the right direction
BACKGROUND MUSIC
RECEPTION AUDIO
Setting the mood for the public areas of the
venue with the correct music requires an expert
hand.
We use a combination of music profiling and
discreet messaging to help create the correct
atmosphere; with multiple music profiles across
a venue which change throughout the day.
T : 01225 701600
Strattons HouseStrattons House
Strattons Walk
Melksham
Wiltshire
SN12 6JL
www.soundm.co.uk/hotel
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