Asset Management & Operations

Servicer & Client Management

Business Process and DataProvide business operational support for all Multifamily business applications and processes, as well as business rules

management for configurable systems. Support business initiatives with process design. Manage the delivery of the MultifamilyData and Reporting initiative to build out the MF Data Warehouse in conjunction with Information Technology.

Christine HalberstadtVice President

Trang OukSenior Director

Business Operations & Business Rules ManagementBusiness Operations Support & Cross-MF Initiatives Data Program

Kristoffer FeatheringhamArchitecture Manager

Denny LauArchitecture Team Lead

Pam LandrethData Analytics Senior

Brian HorlacherBusiness Process Prof.

Amarjit CheemaBusiness Process Prof.

Naaren JulooriBusiness Process Prof.

Kendall GreenReal Estate Analyst

Shirley Anne ByrdBusiness Process Director

Gerry OosterholtBusiness Process Manager

Pingjing LuBusiness Process Senior

Anu SinghBusiness Process Prof.

Suzanne LinstromBusiness Process Prof.

Jacqueline AnthonyBusiness Process Prof.

Anthony HwangBusiness Process Assoc.

Brian CollinsBusiness Process Manager

Nagabindu KanumuriBusiness Process Manager

Guangya WeiBusiness Process Senior

Dawn SlaughterBusiness Process Prof.

Alpana PanchwaghBusiness Process Prof.

Vie Nguyen-HuynhBusiness Process Assoc.

Naomi StevensonReal Estate Analyst

Abhishek SinghBusiness Process Manager

Myra FalckBusiness Process Senior

Syamala PakalapatiBusiness Process Senior

Yan ZhangBusiness Process Senior

Priyanka ShresthaBusiness Process Assoc.

Katy ThompsonReal Estate Analyst

Asset Management & Operations

Servicer & Client Management

Client Management

Manage the strategic planning, budget oversight & other Project Management Office (PMO) activities for Multifamily technology initiatives. Manage 3-year Multifamily

Technology Roadmap including imitative planning & project delivery. Ensure successful project execution. Liaisons with Information Technology team on initiatives & adherence

to corporate technology standards.

Christine HalberstadtVice President

Sean KeaneSenior Director

Alain PakabombaBusiness Process Director

Kathy HurleyMF Trans. Neg. Manager

Jigna GulatiBusiness Process Manager

Ornella Pounde-TsafakBusiness Management Senior

Samuel KimReal Estate Analyst

Ali Reza BadiiBusiness Process Assoc.

Aseem AggarwalBusiness Process Director

Moriam AbiolaProject Management Manager

Archana RijalBusiness Process Senior

Ayanna GrastyReal Estate Analyst

Bertram NichollsBusiness Process Assoc.

Olivia StevensonBusiness Process Assoc.

Ethan QuinnBusiness Process Director

Cassandra BisbeeProject Management Manager

Salvatore TornatoreReal Estate Analyst

Allison EvartsReal Estate Analyst

Rebecca HargisReal Estate Analyst

Sana RaufReal Estate Analyst

Justin SaranitiReal Estate Analyst

Nathalie ArredondoMF Asset Management Assoc.

Peter ConteMF Asset Management Assoc.

Aminah AhmedMF Asset Management Assoc.

Asset Management & Operations

Servicer & Client Management

Hewan EyobMF Asset Management Manager

Mina HensleyMF Asset Management Manager

Susan HenryMF Asset Management Senior

Nicholas MarozziMF Asset Management Prof.

Carole EspositoMF Asset Management Senior

Lisa SchmuckerMF Asset Management Assoc.

Jade JohnsonMF Asset Management Manager

Meagan EvertsonMF Asset Management Prf.

Christopher WilmarthMF Asset Management Assoc.

Insurance Compliance

Provides Insurance expertise for Multifamily division, review waiver requests,

communicate best practices to the network and perform due diligence pre- and post-

securitization.

Data Management

Board all loan level data & compliance monitoring for portfolio loans pre- and post-securitization, collects property level data including operating statements and inspections, maintains/facilitates PRS and supports securitization due diligence process for all servicing related questions, site inspections and coordination of

representation & warranties.

Paul WooldridgeMF Asset Management Manager

Nash HensleyMF Asset Management Manager

Abe TafesseMF Asset Management Senior

Christine MyersMF Asset Management Prf.

Servicer Relations

Manage the Seller Servicer Performance Review (SSPR) process, AMO communications & Marketing,

New Servicer Training and AMO Conference Support.

Christine HalberstadtVice President

Ted MerkleSenior Director

Gina ThompsonSenior Director

Laurie KadavyMF Asset Management Manager

Cathy BakerMF Asset Management Senior

Jade-Lin ChueMF Asset Management Prof.

Jennifer LamMF Asset Management Prof.

Georgena KellyMF Asset Management Assoc.

Juntima SilaasnaMF Asset Management Assoc.

Yajaira CaballeroReal Estate Analyst

Insu

ran

ce C

om

plia

nce

•ICT•Coverage

Confirmation•Waivers•Recommendations•New Origination

•Renewal•Assumption

•Pre-Securitization•Due Diligence Review

•Post-Securitization•Monitor Compliance

Serv

ice

r R

ela

tio

ns •SSPRs

•Annual S/S Reviews•Quarterly Benchmarks•Internal System

Updates•AMO Communications•New Servicer Training•Conventional•SBL

•AMO Conference Prep•Servicing Standard

Dat

a M

anag

em

en

t •Securitization Financials•PRS•Loan Boarding•Collection from

Servicers•Financials•Inspections•Compliance Updates

•Inspection Notifications Clie

nt

Man

age

me

nt •System Enhancements

•Production•Underwriting•Capital Markets•Investment & Advisory•Asset Management•Operations

•Technology Roadmap•Project Management•Data Dictionary•MF Service Desk

Asset Management & Operations

Servicer & Client Management