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http://egov.engineeringwatch.in/
campusgovLinking eGov Projects to Engineering Campuses
INTERIM REPORT
Programme
E-GOVERNANCE MISSION MODE PROJECT COMMON SERVICE CENTERS
ARYA INSTITUTE OF ENGINEERING & TECHNOLOGY
2013 -14
FOR
BY
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Department of Information TechnologyArya Institute of Engineering & Technology, Jaipur
Rajasthan Technical University, Kota
May-2014
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Final assessment report
for the
Common Service Centers
in Rajasthan
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Declaration
I Prabhudutta Ray do hereby declare that the work, which is being presented in the final assessment
report is an authentic record of my own work carried out by me and is not submitted earlier to any other
organization or institute in any purpose.
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Acknowledgement
Godis omnipotent, omnipresent and omniscient. I bow before Him for showering His blessings on
me. This report is an outcome of the blessings of God and the good wishes of my parents,
colleagues, friends and students who are working with me in this project.
I am very much grateful to our chairman Sir Dr. Arvind Agarwalfor his constant inspiration and
support for completing this report successfully.
I express my gratefulness and appreciation to our beloved Principal Sir Dr. M.L.Guptaand Director
Sir Dr. Surendra Sharmawho gave me valuable suggestions during the preparation of this interimreport.
A special word of thanks to our respectful head of Training and placement cell Ms. Gundeep
Chadda and Ms. Roopneet Kaur for her important tips failing which this report would not be
completed in time.
I would like to extend my thanks to Ms. Richa Bhatnagar, Asst. Manager and State Anchor for
CSC project of Rajasthan who gave me valuable suggestions during the preparation of this report.
I wish to express my special thanks to Mr. Ashish Agarwal student of Computer Science &
Engineering branch of Arya Institute of Engineering & Technologywho helped me very much in
making this report a reality.
.
Mr. Prabhudutta RayAssociate Professor & Head
Department of Information Technology
AIET, Jaipur
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Table of Contents
1. Introduction
1.1 National e-Governance Plan....3
1.2 Mission Mode Projects....... 4
1.3 Objectives... 5
1.4 Common Services Centres Scheme.6
1.5 Description of the Common Services Centres Scheme....7
2 Operating details of the CSC schemes...9
2.1 Building the Rural hubs....9
2.2. Role of Department of Information Technology, Government of India ...10
2.3 The State Designated Agency (SDA) ....10
2.4 Role of the NLSA...11
2.5 Role of the Service Center Agency (SCA).. ..11
2.6 The Village Level Entrepreneur (VLE)..11
2.7. Description of the CSC Infrastructure...12
3. CSC enabling service transformation.133.1 CSC Scheme ..14
3.2 Leveraging CSCs as Business Correspondents....15
3.3 CSC Structure in Rajasthan .15
3.4 SERVICES ..16
3.5 Operational CSCs17
3.6 Network of kiosks...20
3.7 Department wise transactions..22
3.8 Department wise survey...23
4. E-Mitra.25
4.1 E-Mitra Transaction details.26
4.2 Average income per kiosk...27
4.3 Transactions Growth ..27
4.4 Challenges...28
5. Establishment of DOIT&C in Rajasthan State30
5.1 Services offered by the DOIT&C of Rajasthan state...........31
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5.2 About CSC Scheme in the Rajasthan...32
5.3 Objective...32
5.4 Vision & Mission of CSC for State of Rajasthan.32
6. Details survey of CSC scheme implemented in the state of Rajasthan...35
6.1 Implementation steps followed for CSC in the state of Rajasthan37
6.2 CSC Structure in RAJASTHAN..37
6.3 Funding collections....38
6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan...38
7. DeGS Responsibilities..398. Training and Publicity and review meeting has been done for CSC..46
8.1 Details of Publicity done for CSC Project ................53
8.2 Details of Project Visits by Dignitaries..55
8.3 Project Dashboard from 01-01-2014 to 31-01-2014.56
8.4 District Wise Transactions from 01-01-2014 to 31-01-201456
9. Descriptions of some of the CSC KISOKS visits..59
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1. Introduction
Government of India had launched the Common Service Centre (CSC) Project for providingsustainable digital access to rural communities and for giving the necessary impetus for upliftment of
the rural community. The project is a strategic cornerstone of the National e-Governance Plan
(NeGP), approved by the Government in May 2006, as part of its commitment in the National Common
Minimum Programme to introduce e-governance on a massive scale.
The National e-Governance Plan of the Government of India envisions making available all
government, social and private sector services in areas of agriculture, health, livelihood, FMCG
products, banking and financial services, utility paymentsetc. at the citizen's doorstep at an affordable
cost.
Common Service Centers (CSCs)have been conceptualized as the front end service delivery
outlets enabling smooth and transparent governance at village level which will provide all government,
private and social sector services through a single window. The CSCs are not merely service delivery
windows- they are positioned as change agents that will promote rural entrepreneurship, build rural
capacities, and enable community participation and effect collective action for social change through a
bottom up model which focuses on the rural citizen.
Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across
6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosksare to be setup
under the scheme in the state of Rajasthan.
1.1 National e-Governance Plan
Over the years, a large number of initiatives have been undertaken by various State
Governments and Central Ministries to usher in an era of e-Government. Sustained efforts have been
made at multiple levels to improve the delivery of public services and simplify the process of accessing
them. E-Governance in Indiahas steadily evolved from computerization of Government Departments
to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service
orientation and transparency. Lessons from previous e-Governance initiatives have played an important
role in shaping the progressive e-Governance strategy of the country. Due cognizance has been taken ofthe notion that to speed up e-Governance implementation across the various arms of Government at
National, State, and Local levels, a programme approach needs to be adopted, guided by common vision
and strategy. This approach has the potential of enabling huge savings in costs through sharing of core
and support infrastructure, enabling interoperability through standards, and of presenting a seamless
view of Government to citizens.
The National e-Governance Plan (NeGP),takes a holistic view of e-Governance initiatives across
the country, integrating them into a collective vision, a shared cause. Around this idea, a massive
countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale
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digitization of records is taking place to enable easy, reliable access over the internet. The ultimate
objective is to bring public services closer home to citizens, as articulated in the Vision Statement of
NeGP.
Make all Government services accessible to the common man in his locality, through common
service delivery outlets, and ensure efficiency, transparency, and reliability of such services at
affordable costs to realise the basic needs of the common man"
The Government approvedthe National e-Governance Plan (NeGP), comprising of 27 Mission Mode
Projects and 8 components,on May 18, 2006. In the year 2011, 4 projects - Health, Education, PDS
and Posts were introduced to make the list of 27 MMPs to 31Mission Mode Projects (MMPs). TheGovernment has accorded approval to the vision, approach, strategy, key components, implementation
methodology, and management structure for NeGP. However, the approval of NeGP does not constitute
financial approval(s) for all the Mission Mode Projects (MMPs) and components under it. The existing
or ongoing projects in the MMP category, being implemented by various Central Ministries, States, and
State Departments would be suitably augmented and enhanced to align with the objectives of NeGP.
In order to promote e-Governance in a holistic manner, various policy initiatives and projects
have been undertaken to develop core and support infrastructure. The major core infrastructure
components are State Data Centres (SDCs), State Wide Area Networks (S.W.A.N), Common Services
Centres (CSCs) and middleware gateways i.e National e-Governance Service Delivery Gateway(NSDG), State e-Governance Service Delivery Gateway (SSDG), and Mobile e-Governance Service
Delivery Gateway (MSDG).
The important support components include Core policies and guidelines on Security, HR, Citizen
Engagement, Social Media as well as Standards related to Metadata, Interoperability, Enterprise
Architecture, Information Security etc. New initiatives include a framework for authentication, viz. e-
Pramaan andG-I cloud,an initiative which will ensure benefits of cloud computing for e-Governance
projects.
1.2 Mission Mode Projects
A mission mode project (MMP) is an individual project within the National e-Governance Plan
(NeGP) that focuses on one aspect of electronic governance, such as banking, land records or
commercial taxes etc. Within NeGP, "mission mode" implies that projects have clearly defined
objectives, scopes, and implementation timelines and milestones, as well as measurable outcomes and
service levels. NeGP comprises 31 mission mode projects (MMPs), which are further classified as state,
central or integrated projects. Each state government can also define five MMPs specific to its individual
needs.
http://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/gi-cloud-initiative-meghrajhttp://deity.gov.in/content/gi-cloud-initiative-meghrajhttp://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/e-pramaan8/12/2019 Arya Institute of Engineering & Technology Interim Report
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Central MMPs State MMPs Integrated MMPs
Banking Agriculture CSCCentral Excise & Customs Commercial Taxes e-Biz
Income Tax (IT) eDistrict e-Courts
Insurance Employment Exchange e-Procurement
MCA21 Land Records(NLRMP) EDI For eTrade
Passport Municipalities National e-governance Service
Delivery Gateway
Immigration, Visa and
Foreigners Registration&
Tracking
e-Panchayats India Portal
Pension Police(CCTNS)
e-Office Road Transport
Posts Treasuries Computerization
UID PDS
Education
Health
Treasuries Computerization
Table 1: Different classes of MMPs
1.3 Objectives
The objective is to develop a platform that can enable Government, private and social sectororganizations to align their social and commercial goals for the benefit of the rural population in the
remotest corners of the country. The CSC Scheme is being implemented in a public private
partnership(PPP) framework with a focus on rural entrepreneurship & market mechanisms.
The CSCs has been set up by private entities called as Service Centre Agencies (SCA),who are
appointed by the State Governments.
The CSCs are run by the Village Level Entrepreneurs(VLEs)who are appointed by the SCAs
to run and manage the CSCs at pre-defined locations.
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As on 30th June 2011, 95710 Common Services Centers have been set up across the country,
covering 31 States/UTs out of the targeted 100,000 centers to be set up - one per every six villages. The
CSCs are being set up in the Public Private Partnership (PPP) mode.
As envisaged under the Scheme, a National level Special Purpose Vehicle SPV has been
formed as a permanent entity to provide ongoing support to the CSCs and to catalyse services to be
channelized through the network. The name of the CSC SPV is CSC e-Governance Services India Ltd.
It is also now proposed to reposition CSCs as a network of Bharat Nirman CSCsto be set up in
each Gram Panchayat as a delivery point of public services for rural areas. Accordingly, additional
150,000 Bharat Nirman CSCs are proposed to set up for the uncovered Panchayats.
1.4 Common Services Centres Scheme
Implemented under the National e-Governance Plan (NeGP) formulated by the Department of
Electronics and Information Technology (DeitY), Government of India, the Common Services Centers
(CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government,
Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,
FMCG products, banking, insurance, pension, utility payments, etc. The Scheme is being implemented
in a public private partnership framework with a focus on rural entrepreneurship & market mechanisms.
The CSCs have been set up by implementation partners called as Service Centre Agencies (SCA), who
are appointed by State Designated Agencies (SDAs) through a transparent bid process. The CSCs are
operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the SCAs. The
location of each of the one lakh CSCs is decided in consultation with the State Designated Agency
(SDA) to serve a cluster of 6-7 villages, thereby covering close to 6.50 lakh villages across India. This is
the worlds largest government approved ICT enabled network and is ideally positioned to strengthen
Indias banking network, by extending the business correspondent network.
To facilitate the successful implementation of the CSC Scheme, a Special Purpose Vehicle (SPV) named
CSC e-Governance Services India Ltd has been incorporated under the Companies Act 1956. The
SPV aims to:
Ensure systemic viability & sustainability of the CSC Scheme
Monitor achievements of the outcomes by the CSCs
Enable delivery of G2C and B2C services through CSCs
Provide a standardized framework for collaborative decision making
Build stakeholder capacity and replicate best practices
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Major Policy Decisions
Utilization of up to 3% plan funds by all government departments for e-Governance. Impact: Rs 296 Crores in FY12-13 for e-Governance
All government departments to identify and roll-out e-service delivery of minimum two G2Cservices.
Policy for use of shared infrastructure
Core NeGP infrastructural elements to be mandatorily shared across the state to deterdepartments create their own DCs, WANs, Kiosks etc.
IT skills have been made mandatory for recruitment to the post of LDC and stenographers inState government.
Incentive on obtaining RSCIT
Rajasthan Guaranteed Delivery of Public Services Act, 2011
1.5 Description of the Common Services Centres Scheme
Implemented under the National e-Governance Plan (NeGP) formulated by the Department ofElectronics and Information Technology , Government of India, the Common Services Centers (CSCs)are ICT enabled front end service delivery points at the village level for delivery of Government,Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,
FMCG products, banking, insurance, pension, utility payments, etc.
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Figure 2: CSC Frame work
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Figure 3: CSC facility centers
Part of the National e-Governance Plan under Bharat Nirman has the following structure such as
National e-Governance Plan envisages a three pillar model:
State Data Centres Back-end
State Wide Area Networks Delivery Channel
Common Services Centres Front-end
Budgetary allocation of over Rs.27,000 crores for enabling e-Governance Services to thedoorstep of rural citizens
100,000 Common Services Centers to be rolled out by 2008-09.
IL&FS as Program Management Agency to facilitate the rollout in a PPP format.
2 Operating details about the schemes: -
100,000 Common Services Centers in Rural India - 10,000 in Urban India
One CSC to service a cluster of 6 villages 6,00,000 villages networked
CSCs enabled with appropriate IT Infrastructure and Connectivity
Scheme to be implemented in a PPP Framework
Focus on Rural Entrepreneurship & Market Mechanisms
Focus on Private Sector services for quick sustainability
CSCs to be positioned as the retail extension outlets in rural India
No Capital Subsidy but Guaranteed Revenue Support from State/Centre
2.1 Building the Rural Hubs
The task is to integrate the commercial goals of private sector with the larger development goals of
the State as well as Nation
Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative:
Not just e-governance; not just information; not just digital services
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But all that and more based on the Community needs
The Scheme is not about rolling out IT Kiosks but building 100,000 rural businesses
linking rural India to a basket of information, goods and services through end-to-enddemonstrable models
Block diagram of the CSC Structure with the services description
Figure 4: block diagram of the CSC structure
2.2. Role of Department of Information Technology, Government of India
DIT worked as an initiator and catalyst to
Provide Policy & Regulatory Support
Coalesce Central and State support for the CSC Scheme
Undertake necessary approvals at the Central and State level for smooth implementation of theScheme
Provide necessary support for delivering e-Governance Services
Facilitate infrastructure Support through SWANS, SDCs
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Provide the Minimum Guarantee Revenue Support
2.3 The State Designated Agency (SDA)
Policy & Regulatory Support at State Level
Facilitate integration of the existing ICT enabled government schemes into the CSC.
Selection of SCAs through a competitive bidding process.
Provide local infrastructure support SWAN, SDC, Land, Space, Power etc.
Coordinate with State Government Departments for enabling eGovernance Services and Content
Facilitate coordination and follow-up at District/Block/Panchayat level
Coordination with Industry Associations and Service Providers
Support Capacity Building efforts
2.4 Role of the NLSA
Programme Management Support at National Level
Creation of a sustainable Business Model.
Formulating a CSC Roadmap for implementation.
Developing a transparent procurement and monitoring process.
Coalesce partnerships & Assist State Governments in selecting the Service
Centre Agencies (SCAs)
Facilitate to mobilize resources from various sources as need felt at the State Level.
Develop Training & Capacity Building Plans.
Knowledge Exchange, Integration of Best Practices
2.5 Role of the Service Center Agency (SCA):
Owner of the CSC business
Set-up the CSCs in a phased manner with the requisite hardware and software,
Select CSC locations to balance equitable spread with sustainability.
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Maintain and manage the CSCs through locally selected and trained kiosk operators after properlyidentifying entrepreneurs.
Promote the use of the CSCs in the rural areas through the state-level and local promotioncampaigns.
Interface with the State Government and other stakeholders.
Introduction of new services from time to time including aspects like service charges, collectionand remittance, quality of service parameters, protocols.
2.6 The Village Level Entrepreneur (VLE)
Required Skills
Proximity to customer & understanding of consumer needs.
Trusted by consumer.
Willingness and ability to learn computers and products.
Initiative to tap local revenue generation potential
Provided by the following
Resident of kiosk village
Part investment by kiosk owner
Educated
Support from NLSA with training, content development, linking with other potentialservice providers
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Figure 5: CSC with private and public sector
2.7. Description of the CSC Infrastructure
100 150 sq. ft space
2 PCs with UPS
2 Printers (Inkjet + Dot matrix)
Digital/Web Camera
Wired /Wireless Connectivity ( as per availability)Figure 6: CSC centers
Genset/Inverter, Mobile Phone , Furniture and Fixtures
OS and other software
Figure 7: CSC cervices operational
Total Estimated Cost per CSC: INR 1.25 1.50 lacks (excluding land and building)
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3. CSC enabling service transformation
Figure 8: CSC offered services to the citizen
CSCs would be the platform for fundamental transformation of the ways in which development
challenges would be met in rural India.
Figure 9: services for the citizen
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Figure 10: Enabling service delivery, bridging the digital gap
Figure 11: Enabling rural transformation
3.1 CSC - Scheme
Objective
All Government services should be available to the common man in his locality,throughout his life, through a one-stop-shop (integrated service delivery), ensuringefficiency, transparency, & reliability
Number of Proposed CSCs
In India
1,00,000 Common Services Centers
In Rajasthan
6626 Common Service Centers
1 CSC covers 6 villages i.e. 1:6
CSC would be equipped with minimum required IT Infrastructure and would also havebroadband Internet connectivity (256 Kbps).
3.2 Leveraging CSCs as Business Correspondents
On April 26, 2010, the Reserve Bank of India (RBI) has allowed Banks to engage with CSCOperators/ VLEs as Business Correspondents, for Financial Inclusion by Business Correspondents.There are a number of advantages for a bank to appoint CSCs as business correspondents/ customerservice points, either directly, through the SCAs or the CSC SPV.
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Figure 12 :Leveraging CSCs as Business Correspondents3.3 CSC STRUCTURE IN RAJASTHAN
State Designated Agency (SDA) RISL ( Rajasthan Info Service Ltd)
District e- Governance Society (DeGS) Maneuvering arm of SDA in respective districts.Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4055 CSCs in 4 Divisions.
(Ajmer, Kota, Jaipur, Udaipur)2. Vakrangee Software Ltd. for 2571 CSCs in 14 districtsof 3 Divisions. (Bikaner, Bharatpur, Jodhpur)
Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurbeing selected by the SCA concerned throughadvertisement and campaign in rural Rajasthan. Howeverit has been relaxed since November2010.
Project Management CSC-SPV, GoI
Operational CSCs
3614 operational for B2C services out of which appx 2000 CSCs started delivery of G2Cservices.
Remaining CSCs require BSNL connectivity
38 lacs transactions in last FY (11-12)
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825 CSCs with more than 200 transactions per month
25 services (17 G2C and 8 B2C) currently offered (other than SCA)
3.4 SERVICES
State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services.
For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.inis used
E-Mitra portal is the common interface portal based on Prepaid mechanism.
All the G2C services are delivered in state through e-Mitra portal.
Service = Application + Payment
Typically.
Resulting in a Receipt or Digital delivery
Our interest remains in Government to Citizen (G2C) services, however, to make the kioskfinancially more viable, we encourage Business to Citizen (B2C) services as well.
CSC Services ( G2C & B2C )
SL.No. G2C Services B2C services
1 Utility Bill Payment : Electricity
(DISCOMs) & Water (PHED)
Utility bill payments: Landline and
Mobile (BSNL)2 Digitally signed certificates for caste,bonafide, income and solvency.
Utility bill payments Airtel, Reliance,Tata, Idea, MTS etc. (12 districts)
3 Online applications and payments (RPSC,Panchayati Raj, PWD etc.)
Financial and Insurance services: ICICI(Churu, Jaipur, Jodhpur, Nagaur)
4 Request copies of answer sheets (Board ofSecondary Education)
Online LPG gas booking (Jodhpur)
5 NREGS Services DTH recharge Tata Sky, Big TV, DishTV (many districts)
6 Digitally signed copies of Land Records(Niwai, Tonk) RSRTC roadways online
ticketing (Bharatpur, Jaipur) ** (in selecteddistricts)
Pre-paid mobile recharge Airtel,Reliance, Tata, Idea, Vodafone, BSNL
etc. (many districts)
7 Collection of dues/fees for RajasthanHousing Board (Jodhpur)
8 Application for PAN card (Jodhpur)
9 Application for Ration card (Alwar, Dausa,Jaipur)
10 Application for eGram services (EG1/2)(Churu, Dausa etc.)
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3.5 Operational CSCs
ROAD AHEAD
Additional 3012 CSCs to be operational
Significantly boost rural kiosks by adding new services:
Replication of digitally signed copies of land records throughout the state
Municipal services: Birth, Death, Marriage certificates etc.
Transport services: Application for learners license and payment of taxes/dues
Increase the total services from current 25 to 91
Including 27 eDistrict and 38 SSDG Phase 1 services
CSCs to be housed in BNRGSKs
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat
Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and
other important facilities such as:
Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office
Collection of important data
Networking of Block level offices
Latest progress & Updates of various schemes
Banking counters at panchayat level
Cheap rent @ Rs.1/- per month
Availability of panchayat services
Shifting of CSCs to BNRGSK is under progress
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
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Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
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3.6 Network of kiosks
The assisted-delivery kiosks network of CSC and eMitra is a key front-end to deliver eServices to themasses.
Referred to as CSCs in rural parts of Rajasthan
Referred to as e-Mitra kiosks in urban parts
A kiosk enables citizens to get information, avail a service, and make a payment etc. at the convenience
of their neighborhood.
Services
Service = Application + Payment
Typically.
Resulting in a Receipt or Digital delivery
Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk
financially more viable, we encourage Business to Citizen (B2C) services as well.
Some services are running across all districts, few are running in select districts.
Eservices in all districts
G2C B2C
Utility bill payments: Electricity (DISCOMs) &
Water (PHED)
Utility bill payments: Landline and Mobile
(BSNL)
Digitally signed certificates for caste, bonafide,
income and solvency.
Online applications and payments (RPSC,
Panchayati Raj, PWD etc.)
Request copies of answer sheets (Board of
Secondary Education)
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Eservices in selected districts
G2C B2C
Digitally signed copies of Land Records (Newai,
Tonk)
Utility bill payments Airtel, Reliance, Tata,
Idea, MTS etc. (12 districts)
RSRTC roadways online ticketing (Bharatpur,
Jaipur)
Financial and Insurance services: ICICI
(Churu, Jaipur, Jodhpur, Nagaur)
Online LPG gas booking (Jodhpur)
Other services in selected districts (Non eServices)
G2C B2C
Collection of dues/fees for Rajasthan Housing
Board (Jodhpur)
Pre-paid mobile recharge Airtel, Reliance,
Tata, Idea, Vodafone, BSNL etc. (many
districts)
Application for PAN card (Jodhpur) DTH recharge Tata Sky, Big TV, Dish TV
(many districts)
Application for Ration card (Alwar, Dausa,
Jaipur)
Application for eGram services (EG1/2) (Churu,
Dausa etc.)
Kiosks
A wide network of kiosks facilitates for the delivery of eServices.
Urban (e-mitra) Rural(CSC)
974 3544
Our target is to increase this further, particularly in rural areas Rajasthan government need more
services to achieve this.
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Kiosks: Growth
Figure14: status total no Kiosks
3.7 Department wise transactions
Our key stakeholders for these transactions are:
DISCOMs PHED Digitally signed
certificates
BSNL Others
55% 18% 15% 5% 7%
Money handled by our network (1stJan 2010 31stMar 2012, 27 months)
DISCOMs Rs 2274 crores
PHED Rs 106 crores
Digitally signed certificates, launched in May 2011, is a remarkable success, with 1.6 lac
transactions in June 2012 alone!
More than 50 lacs online recruitment apps received for RPSC and Panchayati Raj.
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b. Community hall booking
c.
Lease assessment, mutation, transfer
d. Payment of taxes and dues
Transport department
Provide an additional channel for delivery of transport services including payments.
Great demand for learners license. The process can be simplified for the citizens, for it may be
digitally delivered via our kiosk network.
1. Learners license to be additionally & digitally delivered via our kiosk network, including
payments.
2. All other taxes/deposits to be alternatively paid at our kiosk network.
Social Justice department
1. Application for old age, handicapped and widow pensions to be made at our kiosk network.
2. Integrate with existing NIC software to enable this.
Rajasthan Housing Board
Provide an additional channel for payments of taxes/dues and deposits.
1. All taxes/dues/deposits to be alternatively paid at our kiosk network.
Panchayati Raj & Rural Development departments
IT services under the NREGA scheme are currently being executed by third-parties: man-with-
machine.
1. All NREGA IT services to be preferentially/solely given to our kiosk network.
(A rate circular for various activities has already been issued to promote kiosks in general.)
2. Data entry work on the accounting software of the Panchayati Raj (PriyaSoft) to be given to our
kiosk network.
Election department
Photography for EPIC (Election Photo Identity Card) is carried out, once a month, at Tehsil
level.
1.
EPIC photography through a web-cam attached to computer to be done at our kiosk network.
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Technical and Medical Education
1.
Application for online examination and deposit of fees to be mandatorily delivered via ournetwork.
RPMT, RPET, MAT etc.
Based on the RPSC pattern
Students need not visit the bank to deposit the fees.
Government recruitments
1. Application for online recruitment and deposit of fees to be mandatorily delivered via our
network.
Based on the RPSC, Panchayati Raj etc. pattern
Applicants need not visit the bank to deposit the fees.
4. E-Mitra
Urban CSC = e-Mitra
Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002
974 kiosks operational across the State
More than 17 lakh transactions per month.
Introduced issuance of digitally signed certificates last year
More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra
network
Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.
Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012
More than 30 lakh consumers served through CSC and e-Mitra network in March 2012
ROAD AHEAD
Merge into SSDG
Delivery of additional services on the e-Mitra platform
Automated payments reconciliation and disbursement
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Extended integration with online payments
Kiosks ( e-Mitra + CSCs) : Growth
Figure 15: Kiosks ( e-Mitra + CSCs) : Growth
4.1 TRANSACTIONS
Success of an e-Governance implementation is truly measured by the number of citizen
transactions it commands!
Total
Transactions
(in lacs)
March 2012 April 2012 May 2012 June 2012 July 2012
30 15 18 17 20
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4.2 Average income per kiosk
Total Number of Transactions for July2012 = 20 Lac
SL. No 3 major services Transaction July
2012
Commission Rate
(Rs.)
Income
1 Utility bill payments 1460848 4 Rs. 5843392
2 Digital certificates 429649 30 Rs. 12889470
3 RPSC 14543 10 145430
TOTAL Income from three G2C services 18878292
Total number of Kiosk 4588
Therefore, Average income per kiosk by G2C Services 4114
Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month
4.3 Transactions Growth
Figure 16 : Transactions Growth
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4.4 Challenges
Fund Transfer
Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059
Crores
Problem in Fund transfer in different stakeholders bank accounts
Non availability of Banks in rural areas; Channelizing through Business correspondents
activity
Non availability of Broadband Connectivity in rural areas
Provision of V-SAT at GP & PS is under progres
Detailed survey for implementation of
Common service centers in Rajasthan
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5. Establishment of DOIT&C in Rajasthan State
Much before the era when IT became a buzzword in 1987, the State Government of Rajasthan
has established a Directorate of Computers, headed by an officer from the Indian AdministrativeServices cadre, with objectives ranging from formulating the policies & creating awareness to provide
technical consultancy to the State Government Departments for computerization. A separate cadre
comprising computer professionals System Analysts, Analyst-cum-Programmers, Programmers,
Assistant Programmers and Informatics Assistant was specially created to implement computerization
projects. The details of the formation of this body are as follows
1987 Department of Computers under Planning Department
01 April 1988 Constituted as Directorate of Computers
30 September 1997 Renamed as Directorate of Information Technology
13 May 2002 Renamed as Department of Information Technology & Communication
Thereafter in the year 1997, the Department was renamed as Department of Information Technology. In
the year 2002, the Department was rechristened as Department of Information Technology &
Communication. The mandate of the department, now, is as under :
Act as a Nodal Agency for computerization in Rajasthan.
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Formulate Policy and guiding principles regarding computerization and monitor their
implementation.
Develop new areas for computerization.
Create awareness, promote and propagate use of computers and modern office equipments in
Government Departments and Organizations. Arrange and co-ordinate for this purpose
Refresher Courses / Seminars / Workshops / Trainings. Publish important literature and manuals
and distribute them.
Co-ordinate between State Government, Semi-Government and Government of India agencies
concerned with computerization.
Co-ordinate computerization projects taken up in the State Government agencies. Provide technical advice to State agencies for preparation of feasibility report.
Provide technical advice for selection, procurement, installation and implementation of
customized and standard hardware and application software.
Recruitment and cadre management of computer professionals under the control of the
department.
Co-ordinate development of standards and Codes for data collection, compilation and
dissemination.
Take up other jobs as may be appropriate in the interest of computerization in the State.
All establishment matters relating to officers and staff under the administrative control of the
Computer Department other than the matters allotted to the Departments of personnel, General
Administration and Finance Department.
5.1 Services offered by the DOIT&C of Rajasthan state
Government To
Government(G2G)Government
ToBusiness(G2B)
Government
ToCitizen(G2C)
Aadhar (UID) BIP(Single Window system) Apna Khata: Land RecordsComputerization
Biometric Attendance System eProcurement BPL Census
Chief Minister Information System RSWAN Common Service Centre
e-Secretariat State Public Procurement
Portal
e-Gram
File Tracking & PUC Monitoring
System
VAT e-Mitra
http://aadhaar.rajasthan.gov.in/http://hrmstest.rajasthan.gov.in/http://eproc.rajasthan.gov.in/nicgep/apphttp://eproc.rajasthan.gov.in/nicgep/apphttp://hrmstest.rajasthan.gov.in/http://aadhaar.rajasthan.gov.in/8/12/2019 Arya Institute of Engineering & Technology Interim Report
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IFMS e-Sanchar
LITES e-Sugam-Public Grievances
MIS Portal for RGDPS Act, 2011 Individual Beneficiary
Schemes
Rajasthan Legislative
Assembly(OASYS)
m-Services
SIPF Online Rajasthan OnlineScholarship System
Rajasthan Public Service
Commission
Registration & Stamps
RSRTC eTicketing
Vahan & Sarthi
Vikas Darpan
Wildlife Safari Online
Booking
Apna Khata: Land Records
Computerization
5.2 About CSC Scheme in the Rajasthan
Common Services Centers Scheme is part of the National e-Governance Plan. The CSC is a
strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May
2006, as part of its commitment in the National Common Minimum Programme to introduce e-
governance on a massive scale. The CSCs would provide high quality and cost-effective video, voice
and data content and services, in the areas of e-governance, education, health, telemedicine,
entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enablede-governance services in rural areas, including application forms, certificates, and utility payments such
as electricity, telephone and water bills.
The Scheme creates a conducive environment for the private sector and NGOs to play an active
role in implementation of the CSC Scheme, thereby becoming a partner of the government in the
development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of
the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that
will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified
by the State Government responsible for managing the implementation over the entire State.
http://ifms.raj.nic.in/http://www.rajstamps.gov.in/sarthi/web/jsp/sarthihome.dohttp://rsrtc.rajasthan.gov.in/http://transport.rajasthan.gov.in/http://www.gis.rajasthan.gov.in/http://www.gis.rajasthan.gov.in/http://transport.rajasthan.gov.in/http://rsrtc.rajasthan.gov.in/http://www.rajstamps.gov.in/sarthi/web/jsp/sarthihome.dohttp://ifms.raj.nic.in/8/12/2019 Arya Institute of Engineering & Technology Interim Report
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The CSCs would provide high quality and cost-effective video, voice and data content and
services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other
private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in ruralareas, including application forms, certificates, and utility payments such as electricity, telephone and
water bills.
5.3 Objective
All Government services should be available to the common man in his locality, throughout his life,
through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability
Number of Proposed CSCs
In India
1,00,000 Common Services Centers
In Rajasthan 6626 Common Service Centers 1 CSC covers 6 villages i.e. 1:6
CSC would be equipped with minimum required IT Infrastructure and would also have broadbandInternet connectivity (256 Kbps).
5.4 Vision & Mission of CSC for State of Rajasthan
Government of India has formulated the National e-Governance Plan (NeGP) with the vision of
providing all government services in an integrated manner at the doorstep of the citizen at affordable
cost. To achieve this larger mission of the NeGP, the Department of Information & Technology (DIT),
Government of India, has planned to rollout out 100,000+ Common Services Centers (CSCs) across the
country especially in rural areas by March 2011.
The Common Services Centers (CSCs):
CSCs are envisioned as the front-end delivery points for Government, private and social sector
services to rural citizens of India.
The objective is to develop a platform that can enable Government, private and social sector
organizations to align their social and commercial goals for the benefit of the rural population in theremotest corners of the country through a combination of IT-based as well as non-IT-based services.
The Common Services Centers Scheme envisages provisioning of the B2C services along with
the G2C services. The SCA will have to integrate and coordinate with the various B2C Content
providers. The entire responsibility for gathering the functional requirements of B2C services,
development and deployment of the services rests with the SCA.
Commercial Services
Mobile Recharge
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Insurance Services
The SCA would manage relationships with the SDA for provision of G2C Services through the
CSCs. The SCA will also be required to interface with the other State Government Agencies and
collaboratively work on improvement of services offered and introduction of new services from time to
time. The SCA would also take the onus of collecting the already digitized data from various
Government departments at Taluka / GP level, and upload the same on the central server. This would be
critical to consolidate.
G2C services
E-Mitra
B2C Services
Airtel Mobile
Food Departement New Ration Card
Planning Form EG2
R P S C Examination Fees
B.S.N.L. LandLine Bill Payment
ICICI Pru. Life Insurance Payment
B.S.N.L. Mobile Bill Payment
Income Tax - PAN Card Service P.H.E.D. Rural Water Bill Payment
JDR VVNL Electricity Bill Payment
Revenue - Application for Income/ST/Bonafide
P.H.E.D. Urban Water Bill Payment
AVVNL Electricity Bill Payment
JVVNL Electricity Bill Payment
R P S C Exam Form Fill
Panchayat Birth Certificate
Vodafone Mobile
B2C Services examples
1. MOBILE RECHARGE SERVICE:
Mobile Phone, a boon to mankind, no longer is a luxury item but instead has become a
necessity in every ones life. It has emerged as a strongest technology to bridge digital divide between
urban haves and rural have not. Government and private agencies have also started using Mobile
Phone to deliver citizen and business services to common man. Within two decades of its launch in
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India, mobile phone has reached at remote rural hamlet despite the much known hurdles like lack of
connectivity and electricity and low level of literacy. In the other side, it has created lakhs of direct and
indirect job opportunities for youths. It has emerged as a delivery channel for different kind of servicesand now anyone can transfer amount from one bank account to another using their mobile phone. After
the launch of 3G technologies in India users are able to access health, educational, agricultural,
infotainment services on their mobile phone.
Services available regarding MOBILE RECHARGE are as under-
MOBILE PIN RECHARGE: -
The mobile can be recharged by using Mobile PIN Recharge service that is provided at CSCCentres.
MOBILE e-RECHARGE:- Mobile e-Recharge service is also available at CSC centres.
DTH RECHARGE:-
DTH Recharge service is also available
2. INSURANCE:
Services available regarding INSURANCE are as under-
LIC General Insurance Premium Payment
G2C Services: -E-Mitra is an integrated project to facilitate the urban and the rural masses with maximum
possible services related to different state government departments through Lokmitra-Janmitra
Centers/Kiosks. The e-Mitra Project integrates LokMitra (an urban centric e-government project) and
JanMitra (a rural centric e-enabled service delivery system) so as to bring together all the departments
under one roof in an efficient, transparent, convenient and friendly manner using IT in all or any aspects
of citizen service to maximize speed, accountability, objectivity, affordability and accessibility from the
perspective of the citizens. Various Citizen-centric services of Government departments are being made
available in integrated form through 'e-Mitra' centers / kiosks also known as service & information
delivery points. This project has been implemented across 32 districts under Public-Private Partnership(PPP) model.
The key objectives of the project are as mentioned below:-
Provide for hassle free one-stop solution to the citizen.
Unified e-services platform minimize multiple interaction points for the citizen and hence
reducing the wastage of valuable time.
Combines best features of LokMitra & JanMitra models.
Enhanced services basket more departments including private sector services.
Uniform information interchange architecture.
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8. Integration of Online Fund Transfer Module with eMitra9. Integration of eMitra with CSC SPV portal for prepaid services
C) Next Steps
1. Service Basket Enhancement
2. Publication of bimonthly newsletter
D) Fund Utilization
Introduction
The National e-Governance Plan of the Government of India envisions making available allgovernment, social and private sector services in areas of agriculture, health, livelihood, FMCG
products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordablecost. Common Service Centers (CSCs) have been conceptualized as the front end service deliveryoutlets enabling smooth and transparent governance at village level which will provide all government,
private and social sector services through a single window. The CSCs are not merely service deliverywindows- they are positioned as change agents that will promote rural entrepreneurship, build ruralcapacities, and enable community participation and effect collective action for social change through a
bottom up model which focuses on the rural citizen.
Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setupunder the scheme in the state of Rajasthan.
B. Activities Completed so Far
1. Institutional Framework of CSC in Rajasthan:-
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Figure 18: block diagram Institutional framework of CSC
6.1 Implementation steps followed for CSC in the state of Rajasthan
The implementation of CSCs is being done through a public private partnership (PPP) modelwith the following key players:
Level 1:
A village level entrepreneur(VLE) (loosely analogous to a franchisee) sets up a CSC kiosk inthe village to provide services to rural consumers in a cluster of 5-6 surrounding villages.
The Government of Rajasthan has decided that women will be given priority for selection asVLEs in Rajasthan. At present, 6316 VLEs are providing a basket various B2C and G2C services in all
33 districts of RajasthanLevel 2:
The Service Center Agency(SCA) (loosely analogous to a franchiser) is the operator whichmanages; trains and builds the VLE network across the district. An SCA can service one or moredistricts in a state with one district covering approximately 100-120 CSCs.
In the seven divisions of the State, four divisions are handled by one SCA while in the remaining threedivisions M/s Vakrangee Software Ltd is acting as the SCA.
Name of SCA Divisions
M/s Vakrangee Software Ltd Bharatpur, Bikaner, Jodhpur (14 districts)
M/s CMS Computers Limited, Jaipur Ajmer, Jaipur, Kota, Udaipur (19 districts)
Level 3:
The State Designated Agency (SDA)facilitates the implementation of CSC scheme within the state. Itis primarily responsible for providing policy, content, financial and other support to the SCAs in the state.
RajCOMP is the SDA for the state of Rajasthan. RajCOMP Info Services Ltd is the SDA for the state ofRajasthan.
6.2 CSC STRUCTURE IN RAJASTHAN
State Designated Agency (SDA) Rajasthan State Designated Agency For Computers
(RajCOMP)
Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4054 CSCs in 4divisions.
(Ajmer, Kota, Jaipur, Udaipur)
2. Zoom Developers P Ltd. for 2572 CSCs in 3
Divisions. (Bikaner, Bharatpur, Jodhpur)
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Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurs to
be selected by the SCAs.
National Level Services Agency (NLSA) IL&FS
6.3 Funding collections
Total Project Cost
Rs. 106.40 Crores calculated on following normative value The SCAs to be provided a 'Guaranteed Revenue Support from Government (maximum Rs.
3333/ Per Month Per CSC)
4% of the total project cost has been kept as administrative charges to roll out the project by SDA. Funded by the Government of India on a 50:50 basis. The State share is being funded by Government of India in form of Additional Central Assistance
(ACA).
6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan
The distributions of all 7 divisions to both SCAs are as per the following chart
Sr.No.
Divisions Service Centre Agency Rate in Rs.Per
month per
CSC
Number ofCSC in
respective
division
Per yearexpenditure
1 Jaipur CMS computers Ltd 200 1156 Rs. 28.00 lacs
2 Ajmer CMS computers Ltd 940 878 Rs 99.00 lacs
3 Kota CMS computers Ltd 840 706 Rs 71.00 lacs
4 Udaipur CMS computers Ltd 640 1314 Rs 101.00 lacs
5 Bharatpur Zoom Developers P Ltd 1440 607 Rs 105.00 lacs
6 Bikaner Zoom Developers P Ltd 1040 1014 Rs 127.00 lacs
7 Jodhpur Zoom Developers P Ltd 2700 951 Rs 308.00 lacs
Total 6626 Rs. 839 lacs
(3356lacs for 4 yrs)
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SCA will have to provide minimum revenue support of Rs.1,000/- (Rs. One thousand)/month or 50% of
the revenue support quoted, whichever is higher, every month to the Village Level Entrepreneurs for the
entire project period.
FUND FLOW
SDA will online transfer the revenue support to SCAs
SCAs have been directed to open the Bank account of each VLE
SCA will transfer the minimum revenue support of Rs.1000/- to VLE
OR, 50% of the revenue support quoted, whichever is higher,
Monitoring Mechanism developed for this above fund flow by SDA
Fund transfer will generate sms / email to VLEs automatically & acknowledgment
process.
SDA ensure timely disbursement of Commission charges and revenue support to VLE online.
7. DeGS Responsibilities
1. Signing of MOU :
a) Signing of MOU between DeGS & SCA as per the lines of E-Mitra.b) Copy of draft MOU is available in Guidelines at (www.rajasthan.gov.in)
2 .Appointment of Nodal officer:
a) To provide support to SCA by issuing order & guidelines at block and district level as well as
appointment of Nodal Officer as overall in charge of CSC activities. The list of such nodal officers &
their contact details may be sent to SDA
3. Formation of District and Block Level Committees:
a) Formation of District & Block level Committees to coordinate & monitor the overall scheme
as per the guidelines
4. VLE Identification:
a) VLE identification is to be chosen by SCA however, DeGS may provide support in selection of
VLE in form of suggesting & sharing information available / working such group of women or
individuals such as NGO, SHGs, Anganwadis, etc.
b) Preferred eligibility criteria of VLE:
1) As per decision taken by Government of Rajasthan all VLEs has to be Women.
2) Essential minimum education qualification of the VLE should be a 10th pass from any
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recognized board.
3) Preference should be given to local candidates from the CSC village.
4) The VLE should be fluent in reading and writing the local dialect as well as have basic level
knowledge of English language.
5) The VLE should preferably have a certificate from any computer institute showing that she
knows the basic operations of the computer and usage of standard applications.
5. Location Identification:
a) Since there is formal legal agreement between the SCAs & VLEs, it is for them to choose the
appropriate location in identified village for setting up CSCs. However, with a view to expediting &
facilitating the whole process, you are requested to issue appropriate action to the SDOs/ Tehsildars /BDOs in order to facilitate whole process.
b) Criteria for choosing a location:
Population density
Commercial / Financial Institutions.
Gram Panchayat Village headquarter
Post and telegraph
Education and health Facilities
c) Although, DOIT&C has deployed a accountant at each district under FMS of e-Mitra, It is suggested
that a Govt. Accounts may also be involved for overall supervision.
d) Creation of Awareness of CSCs in proposed location of the Village:
To achieve this, a full day workshop on CSC needs to be organized with the active participationof some key personalities in the area such as the Gram Sarpanch / Pradhan, Patwari, SchoolHeadmaster, Village Level Officer, Postmaster and Mahila Pramukh. Apart from them, invitationmust be extended to self help groups, Community Based Organizations, womens organizations,health workers, farmers cooperatives, student etc.
The day can be structured into several meaningful sessions that comprises of discussions,entertainment, audio- visual and poster campaigns, competitions, seminars, Local media/Cable,
bulk SMS, Posters at Pancyayat/GP/selected villages.
To finance the awareness programme, SDA (Raj COMP) will release a suitable amount notexceeding Rs.500/- each to the CSCs from the Administrative Expenses Budget and if required.
6. Certification of CSCs:
1. DeGS will depute the nodal officer at block and Tehsil level depending on the volume of CSCsto be certified by each officer in their respective jurisdiction.
2. Time limit has to be framed. ( Maximum 7- 10 days)
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3. The nodal officer will visit the CSC location and verify the IT & physical Infrastructure, Lastmile connectivity, display boards, Legal VLE SCA relationship, Citizen CSC charter etc.
4. After verifying and obtaining the report he / she will update on the websitewww.miscsc.emitra.gov.in
5. All Formats for certifications are available at www. rajasthan.gov.in.
7. Revenue Support:
SCAs will submit the bill on monthly basis for the Revenue support to DeGS which DeGS will
verify and reconcile on lines of MOU signed with SCA. After verification bills will be forwarded to
SDA for reimbursement of claim.
8. G2C Services:
DeGS will sign the MoU with the line departments as per the E- Mitra framework
9. Commission Charges on G2C Services:
Commission Charges will remain same as per the E- Mitra Framework.
10. G2C Services frame work followed in Rajasthan
G2C services are as per framework of E mitra
First Phase of Services in CSC:
Land Records (Letter issued to BoR - waive off registration/licence fees Apex committeeapproved)
Domicile/Bonafide certificate (Core group formed by Home Department)
Letter issued by Panchayati Raj Department to CEO for providing space to CSC in Panchayat
premises and various services of Panchayati Raj will be channelized through CSCs
11. B2C / B2B Product & Services
Products & Services Range
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IT based
Online jobs Plumber, Electricians,
Carpenters, Vendors
Matrimonial
Low cost paid classified service
Internet browsing
VOIP based calling
Bank accounts
Photo printing
Weather patterns
Ticket booking
Non IT based
Telephone recharges
Microfinance
Satellite TV recharges
Courier
Microfinance
Insurance
STD/ PCO/Fax/Photostat
Education
Physical goods
FMCG
Non perishable items
Cigarettes
Hardware construction
Cement
Home electrical
Health Over the counter drugs,Condoms, Sanitary napkins
Agriculture inputs
Seeds, Fertilizers,Agriculture
implements, Pumps Clothes / Bangles / Shoes
Stationary
Present Product & Services
S.No Type of Service Service Detail
1 e-Education Skill Builder Basic Computer Knowledge
Program
2 Comm. Photography Photo replica / Photo Imaging
3 Rural Survey On Demand Survey
4 Prepaid Services Mobile Recharge / Hotel Booking/ IRCTC/ TATA / SKY /
DISH TV/ Insurance / Premium Payments
5 Placement Services Job Portal and Resume Builder
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6 Insurance Services Rural Insurance Scheme
7 HR Development Man power selection and placement
8 Telemedicine Health consultancy
9 Agricultural Services Product List attached
10 E-Tutor CBSE syllabus courses
12. per Transaction Charges
In addition to Revenue support, SCA is eligible for following commission charges towards
delivery of G2C services. (Circular has already been issued by Government of Rajasthan).
SL. No Name of
Service
Transaction Rate
(inclusive of taxes etc)
Revenue Share between
SCA and the SDA/State
Government
1 Submission of
Application
Forms/Grievances
Rs. 9 per transaction to be
recovered from citizens
10% of the transaction charges to
be paid to SCA/VLE will be
retained by the respective e-
Governance Society for all
services.
2 Information
Services
Rs. 5 per transaction to be
recovered from citizens
3 Utility bill &other government
dues
Rs. 3.95 per transaction tobe reimbursed by the
concerned Department
4 PHED water bill
(for urban areas)
Rs. 2 per transaction to be
reimbursed by the
concerned Department
5 PHED water bill
(for rural areas)
Rs. 1 per transaction to be
reimbursed by the concerned
Department
Service tax & other taxes were not applicable at the time of e-mitra roll out
In CSC it has been taken care and are included in above charges and borne by SCAs
13. Connectivity at CSC
E-mitra:
Based on Client server architecture due to lack of connectivity
CSC:
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Based on web based application for G2C transactions due to availability of Broadband InternetConnectivity at all CSCs
Due to delay in implementation of R-Swan, DoIT is establishing Vertical connectivity betweenDistrict data Centre to State Data Centre
14. Services provided through CSCs
There are several services has been provided by the CSC centers which can be categorized in to
theG2C Services and B2C services.
SL
No.
G2C Services B2C Service
1 Collection of Dues and monthly installment of Rajasthan
Housing Board (only for Pratapnagar Scheme, Jaipur)
E-Tickets of Railway & Airlines
2 Fee collection for all government and PSU recruitments Payment of Land Line & Cell One
bills (BSNL)
3 Admission to course technical courses of all government
institutions
Western Union Money Transfer
4 Online applications and payments for various recruitment
exams of RPSC, Rajasthan Police Service, Panchayati Raj,
Public Works Department, Forest Department, Jail
Department, Rajasthan Medical Health Department,
RPET, RMCAAT, Board of Revenue (Patwari) etc;
Bill collection of Airtel, Reliance,
Tata Teleservices, Idea
5 Online filling of application and fee for answer copies to
be shown to candidates (BSER)
Financial & insurance services of
ICICI Bank
6 Payment of Utility Bills (DISCOM/PHED) Online PAN Card Applications*
7 Online RSRTC bus ticketing of RSRTC* Online L.P.G.-Gas Booking*
8 Payment of various dues/fee of Municipal corporation* Prepaid Mobile Recharges (Vodafone,
Airtel, Idea, BSNL, Reliance, TATA
etc.)
9 Payment of various dues/fee of Rajasthan Housing Board* DTH Recharges (TATA Sky, Big TV,
Dish TV etc.)10 Application for revaluation of marks for Board of
Secondary Education*
E-Tickets of Railway & Airlines
11 Application for Ration Card, Caste Certificate, Bonafide
Residence Certificate, Birth & Death Certificate*
Payment of Land Line & Cell One
bills (BSNL)
12 Digitally Signed Copies of Land Records* Western Union Money Transfer
13 Access to Land & Revenue Records (ROR)* Bill collection of Airtel, Reliance,
Tata Teleservices, Idea
14 Sale of Stamp Paper, revenue ticket, deed writing* Financial & insurance services of
ICICI Bank
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15 NREGA Services Online PAN Card Applications*
16 e-District Services :-This service is related to payment
receipt generation on e-Mitra portal & Applicationsubmersion on e-District portal for various G2C services
& output collection.
Online L.P.G.-Gas Booking*
17 Affiliation Fee for College (Univ. of Raj.) Prepaid Mobile Recharges (Vodafone,
Airtel, Idea, BSNL, Reliance, TATA
etc.)
18 RIICO Water Bill Jaipur Sitapura(RIICO Sub Division) DTH Recharges (TATA Sky, Big TV,
Dish TV etc.)
19 RIICO Water Bill Jaipur North(RIICO Sub Division)
20 RIICO Water Bill Jaipur South(RIICO Sub Division)
21 Digital Minority
This service is related to apply for minority certificate.
22 Affiliation Fee for College.
This service is related to deposit affiliation fee of University of
Rajasthan.
23 MTS Phone/Mobile bill..
This service is related to deposit outstanding amount of bill.
24 Deposition of application fees for Recruitment Examination(University of Rajasthan).
*These services are proposed / running in selective zone/ in process
2. Setting up of services delivery portal
www.emitra.gov.inis the portal through which the VLEs provide various G2C and B2C servicesto the citizens. The portal provides end to end services such as initiation of application for availingservices, making payment as well as tracking of application. The portal also provides real timeinformation of all the VLEs who provide services under the project in terms of number of transactions,
type of transaction, value of transactions etc at individual as well as aggregated levels. Apart from thisportal, the SCAs have their own portals for delivery of B2C services.
3. Setting up of a robust monitoring mechanism
The large number of stakeholders and the vast geographical spread of the project havenecessitated the setting up a centralized real time reporting mechanism.http://www.cscmis.emitra.gov.in/is the portal through which project related MIS reports anddocuments are made available. It has various modules such as Project Monitoring System, Monitoringof VLEs, MIS for CSC Location, Pendency Report, Grievance Monitoring, Monitoring SCA visits for
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sensitization activities, Online certification of CSCs, VLE Profiles, Kiosk Connectivity Status, REPs/MOUs/ Notices/ circulars, Letters, Minutes of meetings, Detail of funds, Account Details.
The portal allows for real time communication and information sharing among various projectstakeholders such as VLEs, SCAs, the District e-Governance Societies of the 33 districts in Rajasthanand the Project monitoring team located at DoIT&C Jaipur.
4. Preparation of training material for VLEs
Team has prepared training modules and Guidelines of all newly added services and provide it toall VLs.
5. Digital Certificates
Issuance of digitally signed copies of land records is the recent addition to the digitally signedcertificate service. Issuance of digitally signed bonafide, caste and solvency certificates is already in
full swing all over the State. The concerned government departments such as revenue department,home and social justice department, municipal corporations etc. have issued notifications in this regard.Digitally signed bonafied certificate service rural has also been initiated and is gradually picking
pace. M/s (n) Code Solutions has been empanelled by the department as the vendor for procurement ofdigitally signed certificate service.
To make this a success the team is intensively interacting with various departments as well as citizensto ensure acceptability of digitally signed certificates as well as training Government officials on howto digitally sign documents.
6. Integration of G2C eMitra portal with B2C portal of SCAs
In order to provide a unified portal to the VLEs, Integration of G2C eMitra portal is started withB2C portal of M/s CMS Computers.
7. Integration of Payment Gateway Aggregator with eMitra
Team has integrated Billdesk Payment Aggregator with service delivery portal. Online paymentgateway through net banking and credit card is available. With the integration of online paymentgateway, eMitra now supports online fund transfer between various stakeholders which enables real-time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting
process.
8. Integration with Payment Aggregator for online transfer of funds
Team has integrated Billdesk Payment Aggregator with service delivery portal. Online paymentgateway through net banking and credit card is available. With the integration of online paymentgateway, eMitra now supports online fund transfer between various stakeholders which enables real-time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting
process.
9. Integration of eMitra with CSC SPV portal for prepaid services
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Long term financial viability of the CSCs can be ensured only by providing a large number of serviceswhich they can offer to citizens. BSNL prepaid recharge service is recently added. Besides increasing
B2C services, the project team is also in talks with a number of government departments to expand theportfolio of G2C services. Recently added G2C services relate to Election Department, State ServiceDelivery Gateway (SSDG) and RTI.eMitra portal is integrated with CSC SPV portal to provide variousrecharge and bill payment services of almost all service providers. Integration of eMitra portal withRGDPS is in progress so that citizens are provided with outlets where they can access the services of22 departments under a single interface mechanism in the form of the Portal
8. Training and Publicity and review meeting has been done for CSC
Details of Training Workshops cum Review Meeting has been done
S.No. Date Location Participants Participants Profile
1 5-Nov-09 BharatpurDivision
48-50 Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
2 9-Nov-09 Jodhpur 75-85 As above
3 12-Nov-09 Jaipur 52-60 As above
4 16-Nov-09 Kota 45-50 As above
5 20-Nov-09 Udaipur 60-65 As above
6 26-Nov-09 Ajmer 50-60 As above7 2-Dec-09 Bikaner 60-65 As above
8 23-Dec-09 All Districts PDCOR Staff, PCS staff, DoITOfficers & ACPs
9 4-Jun-10 All Districts 22 DoIT Officers, Secretary of IT & CMD RajCOMP, AdditionalDirector, SA, ACP, Nodal Officers,Programmer, Consultants ofPDCOR
NALSA, SCA Zoom & CMS
10 16-Nov-10 Jodhpur Division 60-65Secretary of IT & C, Representative of
BSNL, M D RajCOMP, Nodal Officer
for CSC, Scheme BSNL
Nodal Officers, Officials of
DoIT(District), Manager PCS,
Customer Support Engineer
District and Divisional Coordinators of
M/S CMS, Zoom, Two Block
Coordinator & 5 VLEs(from each
District) CSC staff of Headquarter
Chief Chairpersons
11 18-Nov-10 Bharatpur & 65-70 As above
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Ajmer Division
12 19-Nov-10 Jaipur Division 60-70 As above
13 23-Nov-10 Udaipur Division 60-70 As above14 24-Nov-10 Kota & Bikaner
Division60-70 As above
15 9-Feb-11 All Districts 50-55 Secretary of IT & C, District eMitraOfficers Nodal Officers of all theDistricts m/s CSC & ZOOMDevelopersSystem Analyst, ACPs,Programmers, AssistantProgrammer, IA
16 4-Mar-11 All Districts 150 (approx) Secretary, IT&C, Representative-
RPSC, Nodal Officers (DoIT&C),Nodal Officers (SUGAM),Customer Support Engineer PCS,All Districts, District and BlockCoordinators, SCAs and LSPs, AllDistricts, Representative, SilverTouch, Jaipur
17 7-Apr-11 Bundi 55-60 (approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
18 8-Apr-11 Sawai Madhopur 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
19 18-Apr-11 Ganganagar 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
20 19-Apr-11 Hanumangarh 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,
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Representative of LSP of District,2-3 Kiosk Holder of each LSP
PCS staff of District & Division21 20-Apr-11 Karauli 55-60(approx) Nodal Officers, DEGS, Nodal
Officers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
22 30-Apr-11 All Districts 25-30 (approx) Informatics Assistant
23 May 04,2011
TrainingProgramme on
Digital Signature(Alwar)
10-15 (approx) ADM, Tehsildars and staff ofDistrict e-Governance Society,
Alwar
24 May 09, 11 TrainingProgramme onDigital Signature(Jodhpur)
08-10 (approx) SDM, Tehsildars and staff ofDistrict e-Governance Society,Jodhpur ,
25 May 10, 11 TrainingProgramme onDigital Signature(Ajmer)
10-15 (approx) ADM, Tehsildars and staff ofDistrict e-Governance Society,Ajmer
26 Bikaner Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,
Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division
27 May 23, 11 Review cumTrainingProgramme (AllDistricts)
150 (approx) Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), NodalOfficers (SUGAM), CustomerSupport Engineer PCS, All
Districts, District and BlockCoordinators, SCAs and LSPs, AllDistricts, Representative, SilverTouch, Jaipur
28 June 8, 11 Training onDigitally SignedCertificateService(Bhilwara)
10-15 (approx) Tehsildars, Nodal Officers, DEGS
29 June 10, 11 Training onDigitally Signed
10-15 (approx) Nodal Officers, DEGS, VLEs andkiosk owners
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CertificateService
(Bundi)30 June 17, 11 Training cum
workshop15-20 approx Nodal Officers, DEGS, VLEs and
kiosk owners
31 June 23-30,11
TrainingProgramme onDigitally signedcertificate service,Jaipur
50-60 approx LSPs, Kiosk owners, Nodalofficers, DeGS, ACM, Collectorateand Single window Staff,Collectorate, Jaipur
32 June 29, 11 Training onOnlinesubmission of
application formsfor the post ofInformaticsAssistant(Ajmer, Barmer,Chittorgarh,Dholpur, Jaipur,Jalore, SawaiMadhopur, Sikar,Udaipur,Ganganagar)
15-20 approxin each district
Nodal Officers, DEGS, VLEs andkiosk owners
33 June 30,2011
Training onOnlinesubmission ofapplication formsfor the post ofInformaticsAssistant(Nagaur, Jodhpur,Jhalawar,Bhilwara, Alwar,
Tonk, Pali,Karauli,Jhunjhunu,Rajasamand,Hanumangarh &Bikaner )
15-20 approxin each district
Nodal Officers, DEGS, VLEs andkiosk owners
34 July 01,2011
Training onOnlinesubmission ofapplication formsfor the post of
Informatics
15-20 approxin each district
Nodal Officers, DEGS, VLEs andkiosk owners
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Assistant(Baran,
Pratapgarh,Jaisalmer, Dausa,Sirohi, Bharatpur,Churu, andBanswara )
35 July 02,2011
Training onOnlinesubmission ofapplication formsfor the post ofInformatics
Assistant(Kota andDungarpur)
15-20 approxin each district
Nodal Officers, DEGS, VLEs andkiosk owners
36 July 15,2011
Review cumTrainingProgramme (AllDistricts)
60-65 approx Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), NodalOfficers (SUGAM),
37 July 21,2011
Training onOnlinesubmission ofapplication formsfor the post ofInformaticsAssistantand DigitallySigned CertificateService
10-15 approx Nodal Officers, DEGS, VLEs,kiosk owners
38 July 26-29,2011
Review cumTrainingProgramme atTehsil level -
Beawar Pisangan, Masuda Menai,Kishangarh
Nasirabad, Kekri Serwaad(District Ajmer)
8-10 approx Tehsildars/Nayab Tehsildars/Blocklevel officers/sub-divisional levelofficers from Line Departments
39 August 8,2011
Review of projectwith VLEs andeMitra kioskowners of
Jhalawar District
8-10 approx Collector, Jhalawar, VLEs andeMitra kiosk owners of JhalawarDistrict, all officers of DeGS,Jhalawar
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40 August 26,2011
Review cumTraining
Programme (AllDistricts)
60-65 approx Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), Nodal
Officers (SUGAM, R-SWAN, UID,Training)
41 September16, 2011
Review meetingwith kioskholders (e-Mitra& CSC)
35-40 Nodal Officers, DEGS, NodalOfficers, AVVNL, Nodal Officers,PHED, BSNL, Nodal Officers,DoIT & RajCOMP, Representativeof LSP of District, 2-3 KioskHolder of each LSPPCS staff of District & Division
42 November15-
December1, 2011
Workshop withDistrict
Administrationand LineDepartments one-Governanceinitiatives (1workshop /district in alldistricts)
40-45 perdistrict
District administration and linedepartments
43 January2012
Workshop (VC)with Tehsildars(All districts)
250 approx Secretary IT&C, OIC CSC/ e-MitraDistrict Administration, Tehsildars
44 Jan 2012 Tehsil Level DSCtraining fortehsildars andVLEs
250-300approx
VLEs and Tehsildars of Rajasthan
45 April 2012 Review cumTrainingProgramme (AllDistricts)
150 approx Secretary, IT&C, Nodal Officers(DoIT&C), Nodal Officers(SUGAM), District Coordinators &Customer Support Engineer UTIITSL, All Districts
46 May 2012 Review Meeting 115 approx Secretary, IT&C, Nodal Officers
(DoIT&C), District Coordinators &Accountants UTIITSL, AllDistricts
47 June 2012 VC with DistrictCollectors underthe chairmanshipof ChiefSecretary,Rajasthan
150-200approx
Chief Secretary, Rajasthan;Principal Secretary, ARD; PrincipalSecretary IT; Secretary, IT&C;District Collectors, All Districts;Director (T), RISL; SIO, NIC;Representative, JVVNL;Representative, CMS;Representative, Vakrangee
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48 July 2012 VC with nodalofficers, DeGS,
SCAs & Blockcoordinatorsunder thechairmanship ofSecretary IT&C
60-75 approx Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS,
Accountants UTIITSL, AllDistricts, All SCAs, BlockCoordinators SCAs, All Districts
49 July 2012 Meeting under thechairmanship ofChief Secretary,Rajasthan
20 -25 approx Chief Secretary, Rajasthan,Principal Secretaries of ARD, UDH& LSG, Revenue, IT&C, TransportDepartments; Secretaries of LSG,IT&C, Rural DevelopmentDepartments; CMD, DISCOM,
District Collectors, Ajmer,Rajasamand, Jodhpur, Ganganagar,
Nagaur, Representatives of PHEDand DoIT&C
50 Aug 2012 VC under thechairmanship ofSecretary, IT&C
45-50 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL, All Districts
51 Sep 2012 Workshop ofSCAs
80-90 District Coordinators & BlockCoordinators of both the SCAs
52 Sep 2012 Review Meetingat the level of PS,IT
50-55 Principal Secretary, IT&C,Secretary IT&C, Nodal Officers(DoIT&C) posted in DeGS, ProjectManager, UTIITSL
53 Oct 2012 Review Meetingat the level ofSecretary&Commissioner,IT&C
85-90 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL,All Districts
54 Nov 2012 Review Meetingat the level of
Secretary &Commissioner,IT&C
90-100 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, District
Coordinators and AccountantsUTIITSL,All Districts
55 Dec 2012 Review Meeting 90-100 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL,All Districts
56 Dec 2012 Tow-day MasterTrainingWorkshop onDigitally signed
100-110 Officers/Training fromNIC;SDO,DIOs,ACP/Programmers,DoIT&C posted in Districts
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copy of LandRecords
57 Jan 2013 Review Meeting 90-100 Secretary, IT&C, NodalOfficers(DoIT&C) posted in DeGS,District Coordinators andAccountants UTIITSL, All Districts
58 Feb 2013
Review Meeting 65-75
Secretary, IT&C, Nodal Officers
(DoIT&C) posted in DeGS, All
Districts
16th
NationalConference on e-
Governance
National level participation of various stakeholders
Inauguration of
CSC VanCSC Rural Ou
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