Art of Agile coachingA-B-C

Credits

Craig Smith, Agile Coaching Workshop

Lyssa Adkins and Michael´s Agile Coaching Session

Lasse Ziegler on Coaching Conversation

Anybody-can-Become-a-Coach

an agile coach is…

someone who takes teams beyond getting agile practices up and running, into their deliberate and joyful pursuit of high performance

development relationship direction

accountability results

SME (VS) Influencer

Trainer

Coach

Facilitator

Consultant

The essence of Coaching Conversation

Arc of the Coaching Conversation

Client’s agenda Self-management Exploration (Listening, Powerful Question) Accountability / Action

Create the environment

What’s their agenda?

Explore the Topic

Are my biases Showing? Narrow down

Actions

Commit to actions

Meta Level

Conversation Level

Structure of a Coaching Conversation

Meta Level

Conversation Level

Structure of a Coaching Conversation

Create an environment

Show interest and have a good small-talk

Contact

Meta Level

Conversation Level

Structure of a Coaching Conversation

What’s their agenda?

Create an environment

Contract

Contact

“1st” person Perspective

“2nd” person Perspective

“3rd “ person Perspective

3 Fundamental Perspectives

How I see it, What I experience

How we interact, What we value together

Tangible realities viewed factually

Meta Level

Conversation Level

Structure of a Coaching Conversation

What’s their agenda?

Create an environment

Contract

Are my biases showing?

Contact

Level 1 - Internal ListeningIt’s all about my thought, my judgements, my feelings, my expertise

Levels of Listening

Level 2 - Focused ListeningHard-wired connection to other, lose awareness of outside world

Meta Level

Conversation Level

Structure of a Coaching Conversation

What’s their agenda?

Create an environment

Contract

Are my biases showing?

Explore the Topic

Contact

✴ They are truly open

Powerful Questions

They send a person in the direction of discovery, not to be specific destination.

✴ They are not asked with a “correct” answer in mind ✴ They invite introspection✴ They may reveal additional solutions✴ They almost always lead to greater creativity and insight

What else? What is at risk? What is important about that? What might ‘help’ look like?

Powerful Questions

Simple (linear assumptions)

Complex (circular assumptions)

Simple (linear assumptions)

Complex (circular assumptions)

Past

(Orie

ntin

g In

tent

)Future (Influencing Intent)

Simple (linear assumptions)

Complex (circular assumptions)

Past

(Orie

ntin

g In

tent

)Future (Influencing Intent)

• Clarification • Defining • Examine Intentions

Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?

Simple (linear assumptions)

Complex (circular assumptions)

Past

(Orie

ntin

g In

tent

)Future (Influencing Intent)

• Clarification • Defining • Examine Intentions

Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?

• Behaviour? • Different perspectives? • Explore Intentions

Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?

Simple (linear assumptions)

Complex (circular assumptions)

Past

(Orie

ntin

g In

tent

)Future (Influencing Intent)

• Clarification • Defining • Examine Intentions

Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?

• Hypotheses Questions • Possibility Questions • Scenario Questions • Miracle Questions

Perspectives, strategies, hypothesesand possible actions:• Imagine that the problem is solved. What was done in order to achieve this? • If you could do anything to solve this problem, what would do? • Which expectations about the future would make sense for X,Y and Z?

• Behaviour? • Different perspectives? • Explore Intentions

Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?

Simple (linear assumptions)

Complex (circular assumptions)

Past

(Orie

ntin

g In

tent

)Future (Influencing Intent)

• Clarification • Defining • Examine Intentions

Picture based on facts:• Who is involved? • What is the problem? • How did it start? • Where did it begin?

• Indicative • Confronting • Instructing

Setting the Course:• What Objectives? • Which goals? • Actions - who, what and whom? • Tasks to do until next time?

• Hypotheses Questions • Possibility Questions • Scenario Questions • Miracle Questions

Perspectives, strategies, hypothesesand possible actions:• Imagine that the problem is solved. What was done in order to achieve this? • If you could do anything to solve this problem, what would do? • Which expectations about the future would make sense for X,Y and Z?

• Behaviour? • Different perspectives? • Explore Intentions

Position, relationship an context:• How do you think that X,Y,Z are experiencing this situation? • In what context is the challenge biggest? • Who is most/least satisfied?

Arc of the Coaching ConversationClient’s agenda Self-management Exploration (Listening, Powerful Question) Accountability / Action

What you will do? By When? How will I know?

Create the environment

What’s their agenda?

Explore the Topic

Are my biases Showing? Narrow down

Actions

Commit to actions

What you will do? By When? How will I know?

Meta Level

Conversation Level

Structure of a Coaching Conversation

What’s their agenda?

Create an environment

Contract

Are my biases showing?

Explore the Topic

Narrow down Actions…

Commit to Actions

Contact

Credits

Craig Smith, Agile Coaching Workshop

Lyssa Adkins and Michael´s Agile Coaching Session

Lasse Ziegler on Coaching Conversation

www.santhoshvijay.com