Commercial AviationApplications Suite

Our vision

The Arconics vision is of a seamless, end-to-end aviation experience; from ground to sky to satellite and everywhere in between. Together with our partner airlines, we foresee an inherently profitable aviation sector with ever-increasing ancillary revenues, maximum safety and operational efficiency, and the ultimate passenger experience. This future will be powered by the flexible, future-proof Arconics Aircraft Software Platform.

Our mission

In realising the Arconics vision, our mission is to provide best-in-class software solutions in electronic flight bag, safety and compliance document management, cabin management and wireless in-flight entertainment. We will streamline the handling of data on and off the aircraft, enhance the passenger experience and drive ancillary revenues for airlines.

Our values

Arconics adopts a set of values that are critical to our success and to the success of our customers. We will constantly innovate, lead our industry and exceed expectations. Our culture supports our employees, so that they can deliver an exceptional experience to our customers. Most importantly, we will align our values with our clients’ values. That’s when the magic happens.

Arconics connects everyone onboard

Arconics is the Aircraft Software Company

At Arconics, we live and breathe mobile technology and we are passionate about aviation. We see the possibilities of both and we unite them to benefit our customers. Our team has focused exclusively on frontline aviation technologies and we know how to design and deliver systems that create immediate and enduring competitive advantage for aircraft operators.

We specialise in aircraft mobile applications for pilots, cabin crew and passengers. Our apps make flying safer and more efficient, while entertaining passengers and opening new service and revenue opportunities for airlines.

Arconics delivers IFE, EFB, document and cabin management systems on a unified open software architecture that works across all mobile and avionic platforms.

We give our customers real-time insight and control and the agility to quickly implement new crew applications, passenger services and commercial partnerships. World class airlines depend on Arconics software to improve efficiency, deliver new revenue streams and simplify regulatory compliance.

In an industry characterised by large, inflexible vendors, Arconics brings a speed and flexibility to the delivery process that delights our customers and delivers benefits sooner.

Arconics is now a ViaSat company, having been acquired in November 2016. This event positions Arconics software at the front end of the connected aircraft revolution, with a full stack offering from satellites to servers and the software that delivers the benefits of connectivity.

We use our technology expertise, practical knowledge of airline operations and passion for collaborative design on every project we deliver

Ireland’s national flag carrieroperating European andtransatlantic services on an all-Airbus fleet of 47 aircraft.

Qatar’s national flag-carrier, with 190 aircraft in the skies today - including the Boeing 787-8 and the Airbus A380-800 - reaching 146 destinations.

Global aviation pioneer, operating 146 wide body aircraft including Airbus A350 and Boeing 777-300ER.

Flag carrier of the Philippines,operating over 50 A321-200,A330-300 and A320-200 andB777 aircraft.

Tigerair Australia is owned by Virgin Australia and operates a fleet of 15 aircraft to 17 domestic and international destinations.

World’s largest operator ofinternational flights and low-cost leader, with 360 B737-800s in its fleet.

Ourcustomers

Serving the world’s best-loved, most efficient and profitable airlines

Fast-growing Indian carrier, with 42 aircraft - mainly Boeing 737-800s - in its fleet. SpiceJet’s route network includes 41 Indian and international destinations

“It was clear to us that Arconics had the right vision, experience and technical abilities to deliver an

excellent product that meets our needs and those of our customers. We plan to expand our relationship with Arconics in the future to outfit our domestic fleet with wireless IFE as well.” Peter Edwards, Manager Ancillary and Product, Tigerair Australia

“Cathay Pacific selected Arconics because they are able to deliver a tailored solution in a timely manner.

The pilot feedback has been overwhelmingly positive. We have chosen AeroDocs as part of the solution for our A350 – our first paperless cockpit.” Mark Hoey, General Manager Operations, Cathay Pacific

“Rapid expansion requires rigorous precision in how we manage that growth and, with the investment in enterprise technologies such as Arconics, we are

addressing multiple needs of the business in one single point. This highly-customised tool we have invested in supports our day-to-day operations, and further reinforces Qatar Airways’ commitment to deploying the leading technologies in its business – both on the ground and in the air.”His Excellency Mr. Akbar Al Baker, Chief Executive, Qatar Airways Group

“Arconics software is designed perfectly for an airline that needs to implement new ideas quickly, stay ahead of the market and control costs. Arconics has proven to be extremely reliable and flexible, helping us drive our competitive advantage.”Choorah Singh, Deputy Director of Ops Control, Ryanair

“We have worked with Arconics to deploy Crew Portal, Technical Publications and Electronic Flight Bag solutions for over 5 years. They have always delivered reliable, elegant applications that delight crew, administrators and management and provided outstanding service and support.”Paul Stanley, EFB Project Manager, Aer Lingus

The Arconics Aircraft Software Platform

Mobile commerce is growing exponentially every year. Soon, the vast majority of transactions and time online will be from mobile devices. This presents extraordinary opportunities for airlines. Few other industries have the customer insight, loyalty and trust that airlines have earned. No other industry has comparable uninterrupted time with their customers while delivering service.

The smartest airlines understand that mobile apps will extend engagement with customers far beyond the in-flight experience. Passengers will install airline mobile apps to access entertainment and information services onboard. When thoughtfully designed, passengers will use those mobile apps as a trusted source of travel-related products and services after the flight and on future journeys.

Relevant offers presented at the right time are a valuable service for the passenger, and an opportunity for the airline to capture a portion of all

spend over the entire trip, opening repeat revenue streams and deeper brand engagement.

Mobile technologies can also help airlines reduce costs, improve efficiency, and increase safety and compliance. Crew, flight ops, engineering and ground ops make smarter, safer decisions by having the right information at their fingertips on mobile devices. In the cockpit, EFB brings huge savings by reducing fuel consumption and turnaround times, and improving operational efficiency.

In the cabin and on the ground, connected apps increase operational efficiency by replacing slow and error-prone paper-based processes. Connecting staff across the airlines improves passenger experience by helping to recover service issues before they escalate.

As passenger expectations increase, mobile devices are evolving too fast for traditional aviation technology to keep pace. The airlines that win will

The Arconics Platform is an open software platform that runs on multiple avionic systems, providing end-to-end communications, control, data management, tracking and analytics capabilities

be those that can develop the technical, operational, and commercial flexibility to seize these new opportunities.

The Arconics Aircraft Software Platform is designed for the connected aircraft. The Platform hosts onboard applications for cockpit and cabin. It provides a comprehensive set of APIs to facilitate: Data transfer on/off the aircraft. Data channel management, routing data via

satcom, 4G and physical media. Application deployment across the fleet. ARINC 717 and 429 databus access. Integration adaptors for popular airline systems.

The Platform also allows mobile apps to exchange data securely. This is available for both iOS and Windows tablet devices. The Platform runs on all popular aircraft servers.

The Arconics Aircraft Software Platform helps airlines to develop and deploy mobile apps for passengers and crew in weeks instead of years. It allows the airline to quickly deliver service differentiation, operational efficiencies, better use of data, and new ancillary revenue opportunities.

Arconics believes that an integrated mobile strategy will separate the best from the rest over the coming five years. We are determined to give our customers the unified, open enterprise platform for mobile apps that they will need to succeed

EFBModular electronic flight bag

for every fleet size, any aircraft mix

When pilots have the right information at the right time, they make smarter and safer decisions. When flight ops, engineering and ground ops know what’s happening to the aircraft in real-time, they can respond quickly and reduce operational costs.

EFB applications have evolved rapidly in recent years. Low-cost tablets have made EFB technology accessible to all airlines, but current EFB solutions typically require multiple standalone applications which must be managed and updated separately. Because standalone apps cannot share data, flight crew are forced to toggle between applications and re-key data between apps, which takes time, reduces focus and introduces errors.

AeroEFB is an integrated suite of EFB apps that provide completely centralised management, end-to-end security, sharing of data across modules, and rapid access to the right information for flight crew and ground staff.

AeroEFB runs on web, iOS, and Windows devices and can publish to Type A, B and C, Portable and Installed EFBs. AeroEFB mobile apps work

completely offline to allow access to all documents and functions in-flight. Information is stored securely on the device, and synchronised with ground servers over any available network connection, including satcoms, wifi or 3G/4G. Early access to flight plans, and ability to complete forms and reporting in-flight, increases efficiency and reduces duty times.

AeroEFB can be integrated with aircraft data systems and ground control using ARINC protocols, enabling dynamic updates and reporting. AeroEFB delivers FCBP (Flight Crew Briefing Packs) to crew devices. The system captures flight-related data from the crew during flight and returns the data to the ground systems in XML format. Our software provides the secure management and controlled distribution of briefing items such as OFPs (Operational Flight Plans), NOTAMs, Weather and Flight Logs.

AeroEFB delivers on the promise of digital and the benefits of the paperless cockpit, giving pilots the world’s most effective tools and the best possible flight experience.

Modules

Digital Library

AeroEFB allows the operator to deliver a personal digital library to each crew member. Library content can include both OEM manuals and the operator’s own procedure manuals and is automatically delivered and tracked across all fleet sizes and aircraft types. Effectivity is integral.

eTechlog

Techlog and voyage reporting, with two way communication with engineering and maintenance systems.

Weather

Weather charts are delivered from the operator’s chosen provider and can be updated via optional ARINC protocols when conditions change. Weather notes, annotations and highlights can be saved for future reference.

Electronic Flight Folder

AeroEFB delivers a flight briefing document bundle automatically generated from flight planning, roster and other enterprise systems, and external weather and NOTAM feeds. Optimised for pilot-friendly display. Dynamically updated. Highlights and annotations to flight plans are stored for future reference.

Crew Report

Allows forms and reports to be configured and distributed to flight crew. Supports a range of reports including incident, voyage and Captain’s Special Reports. Forms can be distributed to portable/installed EFB devices on the flight deck and/or authorised mobile devices.

Notices

Crew can easily view the latest operational, regulatory and safety notices and return read-and-sign confirmations to the ground server via connected aircraft or upon landing. AeroEFB workflows enable easy and comprehensive tracking of notices: perfect for safety and compliance audits.

Document ManagementThe safety and compliance document

management system for aviation

Airline document management is a formidable challenge, with complex interrelated documents, specialised revision and approval cycles and a rapidly-changing regulatory environment. The fastest-growing aircraft operators understand the strategic importance of being able to quickly and consistently roll out new procedures across cultures and continents.

XML offers significant benefits to this process. For crew, it promises a step change in functionality, with better search, faster access to data, persistent highlights and annotations, and faster downloads. For authors and document owners, XML technology can speed editing by automating routine tasks and allowing smart sharing and reuse of data across documents. The entire enterprise benefits from higher levels of consistency, quality and compliance.

Imagine a system that was designed from the ground up for managing aircraft and airline documents. That’s AeroDocs DMS.

AeroDocs DMS delivers regulatory compliance with simple, web-based, collaborative authoring of XML documents. Secure document storage, access

control, audited distribution and smart sharing, and reuse of data across the airline come simply. The platform gives all users - airline operations, external partners and regulators - access to documents with fast search facilities and offline viewing capabilities.

Airline administrators get real-time visibility and control of the distribution process, ensuring that all devices are updated and that all staff have access to the current document versions. AeroDocs maps your documents to regulations to ensure regulatory compliance, minimise the operational overhead, and assure accuracy and consistency of information across all systems.

AeroDocs is available as a tiered solution, with an easy upgrade path:

AeroDocs CONTROL - Fast and effective paperless cockpit deployment with document tracking.

AeroDocs COMPLIANCE - Nextgen collaboration, compliance management and XML editing.

AeroDocs ENTERPRISE - Self-hosted, fully-customised solution with benefits from cockpit to boardroom.

Revision Management

AeroDocs allows operators to forensically trace and track when, why and how a document was changed. Changes to a document can be linked to specific change requests, making it easy to track the complex, overlapping changes that characterise a document revision cycle.

Regulatory Tracking

The ability to demonstrate regulatory compliance is a core requirement for any airline. AeroDocs makes it simple to demonstrate to the regulatory authorities how an operator’s manuals, procedures and checklists are used to promote compliance.

Workflow

Flexible workflow management allows complete control over how a document moves through the editing, review and publication cycle. Notifications, task management and escalation procedures are fully configurable.

Data Reuse and Sharing

Once a document has been written, all the document’s components are added to the content library and are available for sharing across multiple publications. A range of options exist for propagating updates to shared content.

AeroDocs Editor

At the core of AeroDocs is the AeroDocs Editor. This is a constrained XML editor which provides appropriate templates to guide the user during editing operations. AeroDocs provides a rich set of aviation-specific components such as MEL items, dispatch conditions, challenge-response sequences and operations procedures.

Effectivity

A distribution group can be associated with one or more effectivity tags so that its library relates to a particular subgroup of the overall fleet. Readers can also select by effectivity when searching their personal collections.

Modules

Wireless IFETurn a cost centre into a revenue

centre with Wireless IFE

CloudStore goes beyond wireless in-flight entertainment. It accelerates an airline’s mobile strategy, extends brand reach and drives ancillary revenues and lasting customer engagement.

CloudStore is a complete passenger engagement, commerce, and mobile entertainment platform. It puts control of content, service delivery and commercial strategy firmly in the hands of the airline. With CloudStore’s centralised content management portal it’s easy to select, configure and target information, entertainment, promotional items and retail offerings by origin or destination, by audience, route or on a cross-fleet basis. Airlines can seamlessly publish personalised content to passengers’ smartphone or tablet devices (Android or iOS) whether at the point of booking, whilst onboard, at arrival or beyond the destination point.

CloudStore’s highly visual and intuitive passenger interface is underpinned by a robust and extensive content management system which can interface easily with airline marketing, loyalty, booking, and business intelligence systems.

CloudStore provides detailed real-time analytics and rich data reporting that supports on-the-go commercial and service decision-making. With CloudStore, airlines profitably evolve and competitively adapt.

For airlines getting started with IFE, we can offer hands-on support and deep expertise in IFE content licensing, management and delivery. For airlines with existing systems and content relationships, we can give your internal teams or Content Service Provider the tools and support they need to manage the content and third party content feeds.

Operational management is flexible. Content can be easily uploaded to aircraft via 3G/4G/wifi, satcoms, SSD, laptop dataloader or inexpensive SD cards. The same channels can be used to securely retrieve transactions and detailed user analytics.

CloudStore links to PaxApp, our cabin management app for flight attendants, making it easy to manage in-flight sales, deliver service differentiation and ensure a superb passenger experience.

2

Features

Video on Demand

DRM-secured movie, TV and video streaming. CloudStore can stream to 100% of passengers with no degradation in quality.

Information & Entertainment

Unlimited informational content including moving maps and destination content. Passengers can also view and select menu choices, complete surveys and check loyalty programme status. The system can support music, games, digital newspaper and magazine content for a complete entertainment experience.

Advertising

Support for targeted banner, video pre-roll and response advertising. Ability to target ads by origin, destination, phase of journey, loyalty program or demographic. Detailed tracking and reporting to maximise the value of the inventory.

Retail

A full e-commerce platform delivering extensive duty free content, third party promotions and advertising capabilities (car rental, hotels, destination offers), secure credit card payments and transaction analytics.

Custom Mobile Apps

CloudStore is accessible via Android and iOS mobile apps (standalone or embedded in an airline’s own mobile apps) or via a standard web browser. Passengers can download apps to access a range of personalised pre-flight, onboard and post-flight content.

Communication Services

On connected aircraft, CloudStore’s free/paid communications gateway can facilitate various services, depending on the connectivity technology installed onboard. These services include: voice calls, instant messaging, email and web surfing.

3

Cabin ManagementEnabling flight attendant connectivity and communications

The advent of low-cost mobile platforms creates an opportunity for airlines to transform in-flight service and make cabin operations and related maintenance more efficient. Cabin crew are the primary touchpoint between airlines and passengers. Their ability to deliver personalised and better service can create extraordinary moments for passengers, resulting in long-term loyalty. PaxApp gives cabin crew access to all of the information they need to serve passengers better, and provide timely information to any of the airline’s existing ground systems. Flight attendants can use PaxApp to instantly search, view manifests, passenger profiles, meal preferences, special requirements and loyalty status. When delays or other service incidents inevitably occur, PaxApp gives crew the tools and information that they need to recover the situation quickly, and deliver exceptional service. PaxApp can run on iOS and Windows devices. PaxApp mobile apps can work on a connected aircraft or work completely offline. Cabin crew can still access all of

the modules and functions in-flight. Information is stored securely on the device and synchronised with ground servers over any available network connection, including satcoms, wifi or 3G/4G. PaxApp uses an elegant and intuitive interface to visually represent all information, reducing training requirements, and speeding service delivery. Information is captured electronically, replacing labour-intensive, time consuming and error-prone paper-based systems with flexible electronic reporting and workflows. Flight ops, engineering and ground ops get the information they need faster, reducing the likelihood of delays on turnarounds.

Everything is tracked real-time and permanently archived, where it can be mined for operational insight and business intelligence.

PaxApp links to CloudStore, our wireless IFE app for passengers, making it easy to manage in-flight sales, deliver service differentiation and ensure a superb passenger experience.

Loyalty

Access to loyalty program data from existing enterprise systems. Can support tracking and spending of loyalty points onboard.

Service Recovery

In-flight notifications from cabin crew mobilise ground operations to specific issues (defects, catering, maintenance) that have arisen in service for faster turnaround and event resolution.

Cabin Defects

Defect reporting, supporting rapid, menu-driven defect categorisation, to include photos taken from the FA mobile device.

Special Assistance

Fast location of passengers requiring special assistance, ensuring passenger comfort, cabin preparation and special notes for care at arrival and onward travel.

Passenger Manifest

A visual manifest showing cabin layout, detailing up to the minute passenger numbers, seating allocation, special assistance notes, and more.

Meals & Special Orders

Detailed meal manifest outlining meals and special orders cross-referenced to passenger locations.

Features

ARCONICSPLATFORM

AIRLINE ANDEXTERNAL SYSTEMS

FLIGHTPLANNING WEATHER NOTAMS NAV

CHARTS ROSTER TECHPUBS RESERVATIONS LOYALTY CATERING

DISTRIBUTION TRACKING REPORTING COMPLIANCE WORKFLOW ANALYTICS

EFF eTECHLOG DIGITALLIBRARY PAXAPP

MANUALMANAGER

CREWPORTAL NOTICES FORMS CLOUD

STORE

ENGINEERING SAFETY ADVERTISING PAYMENTS RETAIL CSP

USERSFLIGHT

ARCHIVEACCESS

CONTROL

CABIN ONBOARDSERVER

EFB IFE DMS

MANAGEMENT

MESSAGINGQUEUE

GROUNDAPPLICATIONS

ADAPTORS

COMMUNICATIONS

Reusable Adaptors are deployed to relay information between the Arconics Platform and Airline / External Systems

Cellular (2G, 3G, 4G/LTE), wifi, Satcom

Arconics Platform

Aircraft operators have struggled for decades with inflexible line-of-business systems that make data sharing, integration and reporting complex and expensive. Today, legacy systems and architectures limit operators’ ability to deliver vital operational savings and new revenue streams from mobile devices.

Arconics understands the complexities of airline operations and integration. Working to standards including DO178c and AS9100, we’re continually

evolving our engineering stack to keep pace with the best available tools and technologies to support the rigorous security and compliance requirements of our airline customers. We’ve developed a suite of reusable adaptors to communicate with a wide variety of airline systems. These adaptors communicate with the Arconics enterprise bus and platform APIs. This approach allows us to rapidly develop and iterate new adaptors without affecting the core platform.

Architecture of the future-proof aircraft data solution

ARCONICSPLATFORM

AIRLINE ANDEXTERNAL SYSTEMS

FLIGHTPLANNING WEATHER NOTAMS NAV

CHARTS ROSTER TECHPUBS RESERVATIONS LOYALTY CATERING

DISTRIBUTION TRACKING REPORTING COMPLIANCE WORKFLOW ANALYTICS

EFF eTECHLOG DIGITALLIBRARY PAXAPP

MANUALMANAGER

CREWPORTAL NOTICES FORMS CLOUD

STORE

ENGINEERING SAFETY ADVERTISING PAYMENTS RETAIL CSP

USERSFLIGHT

ARCHIVEACCESS

CONTROL

CABIN ONBOARDSERVER

EFB IFE DMS

MANAGEMENT

MESSAGINGQUEUE

GROUNDAPPLICATIONS

ADAPTORS

COMMUNICATIONS

Reusable Adaptors are deployed to relay information between the Arconics Platform and Airline / External Systems

Cellular (2G, 3G, 4G/LTE), wifi, Satcom

Our enterprise bus and platform APIs allow for both synchronous integration and asynchronous messaging. They can be horizontally scaled to handle increase in traffic loads. They are hardware-independent, so adaptors and platform components can be written using the best tools for the job.

We’re ahead of the curve in adopting the best software engineering practices. We develop software using a scaled agile approach. Cross-functional feature teams are responsible for end-to-end delivery of user stories. We use continuous integration, continuous deployment and automated testing to find, fix and prevent regressions fast, and allow our customers access to our latest software as soon as it’s developed.

Our mobile, tablet, web and desktop clients are built on top of our public facing RESTful APIs. We use refresh-token based authentication and authorisation

mechanisms allowing fine-grained security constraints on all APIs.

Our customers can access our API documentation and SDKs to enable them to integrate with, and develop, their own applications on top of our platform. We provide a backwards compatibility statement around all released APIs to ensure clients will continue to work for all future upgrades of the platform. The result is better software, faster deployment, data sharing across the airline and increased business agility for our customers.

FIND OUT MORE DETAILS ABOUT OUR TECHNOLOGy AT STACK:

http://stackshare.io/arconics

The iPad is launched in 2010 and Arconics builds a strategy to lead the development of digital document management in the global airline industry.

Tigerair Australiaadopts the CloudStore W-IFE (Wireless In-Flight Entertainment) platform from Arconics, delivering wireless entertainment to passengers.

Qatar Airways signs a ten year contract with Arconics for the supply and management of a complete AeroDocs Corporate Document Management System.

Aer LingusArconics AeroEFB is launched, and adopted by Ireland’s flag carrier, Aer Lingus.

The first Arconics EFB - Pilot - is launched, and adopted by Ireland’s flag carrier, Aer Lingus.

Cathay Pacificadopts AeroDocs by Arconics to deliver documents across the fleet.

The Arconics storyThe company was founded by Niall O’Sullivan, a visionary innovator with an extensive background in aviation software development. In 2010, with the arrival of the iPad, Niall saw the opportunity to apply mobile innovation to aircraft data technology. Arconics software connects everyone onboard an aircraft, with the user experience at the heart of our design process. That’s why Arconics software is used by so many of the world’s leading airlines.

AeroDocs Airline Document Management System

Integrating the EFB Viewer into an enterprise document management system, with complete XML authoring and collaboration, was a logical progression for the company. AeroDocs is a world-class solution, designed with airlines in mind and quickly deployable into the most complex operating environments.

AeroEFB Electronic Flight Bag

In 2011 the company launched its first iPad app for pilots. The system incorporates a document distribution and tracking system, which controls the loading of documents on the ground before data synchronisation with the aircraft. One of the early adopters of this technology was Aer Lingus.

CloudStore Wireless IFE

Our wireless IFE software is fast to deploy, runs on any suitable hardware and delivers the shortest time-to-value. Enabling passenger devices for content delivery and connection to cabin crew, CloudStore wireless IFE quickly turns a cost centre into a revenue centre.

Arconics Aircraft Software Platform

Airlines around the world are now in transition towards the complete connected aircraft software platform, embracing the power of data and the efficiencies and opportunities delivered by connecting everyone onboard.

The Arconics Platform helps the smartest airlines lead the way

8

Take off

You love it too, the thrill of taking off.

The magic of lift defies gravity, and we soar to the realm of dreams.

Our dream is of a fully-connected aircraft, where pilots, cabin crew and passengers all share instant and secure access to everything they need at 30,000 feet. Arconics technology helps make this vision come true. Our customers reach new heights of efficiency, compliance, crew and customer satisfaction.

We help make sure that the magic of flying never fades.

1. Request a WEB DEMO of our

software

2. Sign up for ourConnected AircraftNEWSLETTER

4. Read our BLOG for aviation news, trends and insights

6. Say hello and tell us about YOUR PROJECT

3. Register fora FREE TRIAL

of AeroDocs

5. Arrange to MEET ARCONICS

at an event

Top 6 reasons to visitwww.arconics.com

©Arconics 2016. All Rights Reserved. Trademarks of other companies used with permission.

Arconics

T +353 (0)1 611 4625F +353 (0)1 611 4626E hello@arconics.comE sales@arconics.com

Dublin

7 Westland Court, South Cumberland Street, Dublin 2, IrelandT +353 (0)1 611 4625