SeABank Annual Report 2016 | 1
ANNUAL REPORT
2016S E A B A N K
SeABank Annual Report 2016 | 3| SeABank Annual Report 2016 2
TABLE OF CONTENTS
SOLID FOUNDATIONIntroductionStrategic shareholders Strategic partners Subsidiary, a�liated and member companies
79
1013
Message from Chairwoman of Board of Directors
Message from CEO
Financial indicators 2012-2016
Product diversi�cation and service improvementProducts for individual customersProducts for corporate customers
Business developmentIndividual customer segmentCorporate customer segment
Operations managementRisk management, overdue debt settlementand compliance controlIT managementDomestic and international payment services Development of operations network Human resources developmentCorporate cultureOutstanding awards 2016
16
21
22
242528
32
36
40
424446485260
ONE TEAM ONE DREAM
SUSTAINABLE DEVELOPMENT
BOM’S REPORT 2016
INDEPENDENT AUDITORS’ REPORT
BUSINESS PLAN 2017
TRANSACTION POINTS OF SEABANK
CORRESPONDENT BANK NETWORK
687076
79
82
SeABank Annual Report 2016 | 5| SeABank Annual Report 2016 4
SeABank Annual Report 2016 | 7| SeABank Annual Report 2016 6
INTRODUCTION - SEABANK INTRODUCTION - SEABANK
STRATEGIC VISION
Mission
Vision
Development strategy
Operational motto
Name in Vietnamese: Ngân hàng Thương mại Cổ phần Đông Nam ÁName in English: Southeast Asia Commercial Joint Stock BankAbbreviation: SeABankHead office: 25 Tran Hung Dao Street, Hoan Kiem District, Hanoi, VietnamTel: (+8424) 3944 8688Fax: (+8424) 3944 8689Website: www.seabank.com.vnEmail: [email protected]
Headquartered at 25 Tran Hung Dao Street, Hoan Kiem District, Hanoi, SeABank is a leading commercial joint stock bank in Vietnam in terms of charter capital scale, distribution network, brand awareness and stable growth, with total assets of over 103 trillion VND, 160 transaction offices in 25 major cities and provinces, serving nearly 1 million individual and enterprise customers.
With the orientation of becoming an outstanding retail bank in Vietnam, SeABank strives to innovate and develop a diversified list of products and services and to perfect its service quality to meet a wide range of customer demands.
Financial strength and strategic relationships with shareholders and partners, both at home and abroad, have shaped SeABank’s position today, guided by real and effective values.
To become a versatile, modern retail bank by providing a variety of banking and financial products and services to individual customers, SMEs and large corporations, maximizing returns for customers and benefits for shareholders, and ensuring sustainable development of the group while contributing to the socio-economic development of the country.
To develop toward the structure of a retail bank, advance to the model of a specialized investment bank, and evolve fully into a dynamic and multi-functional banking-finance group with excellent product and service quality and corporate brand credibility through tailored products and services.
To become a prominent retail bank in Vietnam with a key focus on individual customers while maintaining the growth of small and medium enterprises as well as a number of big corporations in order to meet the diverse banking needs of each customer segment.
To operate under a comprehensive, safe, efficient and sustainable business model, thereby increasing the bank’s contribution to economic and social prosperity.
SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK (SEABANK)
SeABank Annual Report 2016 | 9| SeABank Annual Report 2016 8
STRATEGIC SHAREHOLDERS
MOBIFONE CORPORATION
MobiFone is one of the 3 largest telecom providers in Vietnam, with a 40% market share, nearly 50 million subscribers, 30,000 2G stations, and 20,000 3G stations. The company partners with over 400 mobile phone service providers in over 100 countries and territories to provide roaming services to customers. MobiFone is the first and only telecom provider to be voted preferred brand in Vietnam for 6 consecutive years.
SOCIéTé GéNéRALE
As one of the world’s 20 largest financial institutions, with a network of 7,000 branches in 76 countries and a diverse, modern product and service portfolio, Société Générale Group serves 32 million customers globally. By partnering with SeABank, Société Générale plays a key role in providing technical assistance to SeABank products and services with its 150 years of expertise, developing SeABank into a prominent retail bank in Vietnam.
INTRODUCTION - SEABANK
STRATEGIC SHAREHOLDERS
STRATEGIC PARTNERS
SUBSIDIARY, AFFILIATED AND MEMBER COMPANIES
SeABank Annual Report 2016 | 11| SeABank Annual Report 2016 10
STRATEGIC PARTNERS
PETROVIETNAM GAS JOINT STOCK CORPORATION (PV GAS)
Petro Vietnam Gas JSC (PV Gas), a member of Vietnam National Oil and Gas Group (PVN), plays a key role in Vietnam’s gas industry as the sole provider of dry gas and number one manufacturer and trader of LPG in Vietnam. PV Gas is ranked in the top 50 most valuable companies in Southeast Asia by Nikkei Asia Review, the FORBES Global 2000’s list of the world’s biggest public companies, and continues to be a leading company of PVN as well as in the stock market in terms of profit, with significant contributions to the state budget and macroeconomic stability of the country.
BRG GROUP
BRG Group is a multi-sector corporation operating in investment, banking & finance, real estate, golf, hotels, entertainment and tourism. The group has 24 hotels in operation and being developed, including Four Seasons, Marriott, InterContinental and Hilton. BRG Group recently signed with Sanrio to build the first Hello Kitty Town in Vietnam, which is the second in Southeast Asia. The group owns 4 international standard golf courses, namely Kings’ Island Golf Resort, Legend Hill Golf Resort, Ruby Tree Golf Resort, and Da Nang Golf Resort. In partnership with Nicklaus Design, BRG Group is developing more luxury courses to exploit Vietnam’s growing golf industry. At present, the group has 16,000 employees across the country.
MERCEDES-BENZ VIETNAM
Mercedes-Benz is a worldwide automotive leader with a 130-year history. Currently, Mercedes-Benz controls 50% of the domestic luxury car market with over 35,000 customers, and has become an essential part of the Vietnamese auto industry.
PVI HOLDINGS
PVI Holdings (PVI JSC), a member of Vietnam Oil and Gas Group (PVN), is the largest industrial insurance company in Vietnam, holding top position in key insurance markets including energy, maritime, property and technology. As of 2016, PVI Holdings has 16,643 billion VND in total assets with 3 subsidiaries (PVI Insurance Corporation, PVI Reinsurance Company, and PVI Fund Management Company) and 7 affiliated companies operating nationwide.
HONDA VIETNAM
Honda Vietnam accounts for 70% of all motorbikes sold in Vietnam, with over 2 million motorbikes sold in fiscal year 2016. As a car manufacturer, after 7 years since it first officially entered the market, Honda Vietnam has built and developed a strong brand in the Vietnamese auto industry, having positioned itself with quality products and outstanding customer service.
INTRODUCTION - SEABANK INTRODUCTION - SEABANK
BIG C VIETNAM
Big C Vietnam is the biggest supermarket system in Vietnam with 33 hypermarkets and supermarkets, 10 convenience stores, the e-commerce website cdiscount.vn and more than 9,000 employees. Each year, Big C receives more than 50 million customer visits, reaching 586 million Euros in total revenue in 2015.
VIETNAM INTIMEX JOINT STOCK CORPORATION
Intimex Vietnam is a leader in the export of Vietnamese agricultural products, such as coffee, pepper and rubber, as well as the owner of 13 supermarkets nationwide. After 30 years of operation, Intimex Vietnam has established commercial relations with more than 100 countries, and was ranked Top 500 Largest Enterprises in Vietnam 2011.
DIEBOLD
A global leader with a more than 150-year history and over 17,000 employees in more than 90 countries, Diebold provides products, solutions and services in the fields of global finance, banking, ATMs, as well as consulting and deployment of software systems and integrated security solutions for smart buildings. In Vietnam, Diebold is the first and only auto-bank supplier of genuine products and services.
VIETNAM ELECTRICITY (EVN)
Vietnam Electricity (EVN) is a state-owned entity specializing in the production, transmission, distribution and sale of electricity. Through powering nearly all cities and provinces in Vietnam with a total capacity of 34,000 MW, EVN supports national socio-economic development, and ensures social and national security with 159.45 billion kWh in 2016. In 2016, sales revenue of the group reached an estimated 264,680 billion VND, an increase of 12.9% compared with that of 2015.
HANOI TRADE CORPORATION (HAPRO)
Hanoi Trade Corporation (Hapro) is a state-owned company operating under the parent-subsidiary model, holding a total of 33 member companies. After 10 years since its establishment, Hapro has become a commercial leader in Hanoi in the fields of import-export and domestic trade. Revenue of the company is nearly 9 trillion VND annually, with import-export turnover reaching 400 million USD.
TRUONG HAI AUTO JOINT STOCK COMPANY (THACO)
Truong Hai Auto JSC (THACO) is a top company in the manufacturing, assembly and distribution of automobiles in Vietnam, with 24 member companies and factories. In addition to its main operations, THACO provides repair and maintenance services, as well as manufactures accessories at a localization rate of nearly 50%. With a network of 137 showrooms, dealers, and stations across the country, THACO is pursuing its strategy of becoming a multi-sector industrial group of ASEAN.
SeABank Annual Report 2016 | 13| SeABank Annual Report 2016 12
INTRODUCTION - SEABANK
VIETCOMBANK - CARDIF (VCLI) INSURANCE JOINT VENTURE
VCLI, a joint venture between Vietcombank (VCB), BNP Paribas Cardif and SeABank, is a bancassurance pioneer in Vietnam. Built on BNP Paribas Cardif’s 40 years of global expertise in bancassurance, alongside a deep understanding of local culture, VCLI has formed an effective service model offering suitable insurance solutions for various customer needs.
VIETNAM AGRIBANK GOLD JOINT STOCK CORPORATION (AJC)
The primary operations of AJC include the exploitation, production, moulding, trading, and import-export of gold, silver, gemstones, jewelry, crafts and other goods; receiving entrustments and serving as a banking agent. AJC was the first company in the north licensed to mass produce AAA gold bars using a high-tech production line that enables various designs and sorts.
NATIONAL PAYMENT CORPORATION OF VIETNAM (NAPAS)
NAPAS, formerly known as Vietnam National Financial Switching JSC (Banknetvn), was established to build a national financial switching system to link the card payment systems of Vietnamese banks. This system enables member banks to widen their service networks with reasonable investments, and to avoid duplication of infrastructure and terminals. Business activities of NAPAS aim to develop bank card services in Vietnam, allowing users to transact anytime and anywhere in the country and abroad.
BAO MINH SECURITIES COMPANY (BMSC)
BMSC operates in the areas of brokerage, dealing, custody of securities, corporate advisory, and underwriting. Due to its strong financial capability, state-of-the-art technologies, and locally and internationally trained professional staff, BMSC is a trusted partner in its clients’ success.
PETROVIETNAM OIL CORPORATION (PV OIL)
PV OIL is a subsidiary of Vietnam National Oil and Gas Group (PVN). The company’s major activities include the import, export and trade of crude oil, and the processing, trade and distribution of oil products. After 6 years of operation, PV OIL has made extensive growth both in capital and scale of operation: charter capital has increased 7 fold, revenue has doubled and its affiliate and member companies and gas retail outlets have expanded across the country, contributing 4 trillion VND to the state budget.
SEABANK ASSETS MANAGEMENT COMPANY LTD (SEABANK - AMC)
SeABank AMC was established to handle the debts and assets of SeABank by receiving, managing and collecting debts, including receivables and bad debts, to ensure the safe and sustainable operation of the Bank.
Ensuring your trustVCLI
SUBSIDIARY, AFFILIATED AND MEMBER COMPANIES
INTRODUCTION - SEABANK
NHA BE GARMENT CORPORATION
Nha Be Garment Corporation (NBC) is a major garment and textile business, with 37 member enterprises and 25,000 employees operating throughout Vietnam and in multiple fields. After 40 years, NBC has established a firm reputation of production capacity and product quality in both domestic and international markets.
VIET TIEN GARMENT JOINT STOCK COMPANY (VTEC)
Viet Tien Garment Joint Stock Company (VTEC) is a member of Vietnam Garment and Textile Group, with 21 member and joint venture companies. Annual revenue of its domestic and international joint venture companies is 250 billion VND and 65 billion VND respectively. With innovative technology and manufacturing equipment, VTEC products meet the standards of US, Japanese and European markets.
HILTON HOTELS & RESORTS
With more than 550 locations worldwide, Hilton provides an authentic and contemporary experience for its guests. Apart from business development, Hilton is an active participant in local communities, improving the lives of young people through over 1,500 global community projects as part of its annual Global Month of Service. In Vietnam, Hilton manages and operates 2 luxury hotels located in Hanoi city center, including 5-star Hilton Hanoi Opera and 4-star Hilton Garden Inn.
POSCO VIETNAM CORPORATION
A member of POSCO Group (Korea), in October 2009, POSCO Vietnam completed the largest cold rolling steel mill in Southeast Asia. At present, POSCO supplies quality steel products not only in Vietnam but also to other Asian countries such as China, India, Thailand, Indonesia, and Malaysia.
NATIONAL POWER TRANSMISSION CORPORATION (EVNNPT)
A member of Vietnam Electricity (EVN), National Power Transmission Corporation (EVNNPT) holds a charter capital of 22,260 billion VND and total assets of 71,453 billion VND as of 2014. In 2016, the company’s transmission output reached 156.16 billion kWh, ensuring a secure, uninterrupted, and stable transmission for Vietnam’s socio- economic, political, national defense and power markets.
COCA-COLA VIETNAM
A leading beverage brand in the world, Coca-Cola’s Vietnam subsidiary currently has factories in Ho Chi Minh City, Da Nang and Hanoi, with 2,500 employees of which 99% are Vietnamese. Coca-Cola products in Vietnam include Coca-Cola, Sprite, Fanta, Minute Maid Nutriboost, Minute Maid Teppy, Schweppes, Dasani and Aquarius.
MICHINOKU BANK (JAPAN)
Established in 1921, Michinoku Bank has a long history in Japan. The bank has 1,200 employees, with a network of nearly 100 transaction offices in Japan and a representative office in Shanghai (China), with diversified banking and financial services. As of March 2015, Michinoku Bank has total assets of nearly 2,200 billion yen, total deposits of 1,900 billion yen, and total lending of 1,400 billion yen.
SeABank Annual Report 2016 | 15| SeABank Annual Report 2016 14
SeABank Annual Report 2016 | 17| SeABank Annual Report 2016 16
INTRODUCTION - SEABANK
FROM THE CHAIRWOMAN
In 2016, despite volatile markets, Vietnam made significant achievements including a GDP growth rate of 6.21%. In this context, the State Bank of Vietnam (SBV) carried out an active monetary policy in coordination with other economic policies to control inflation, stabilize the macroeconomy, support reasonable economic growth, ensure the liquidity of credit organizations and the national economy, and maintain stable markets in currency, foreign trade and interest rates. Credit growth was monitored for safety and quality, and focused on the areas of production and business.
Following the orientation of the SBV, alongside the strategic development and competitive restructuring of the Bank, over the years, SeABank has carried out many flexible and suitable policies to match with market trends and demands. In 2016, SeABank consolidated and improved its operations network and working procedures, as well as its management of risk and management structure to conform to international standards, while ensuring liquidity to continue the Bank’s stable development. SeABank confirmed its position as one of Vietnam’s biggest commercial banks, with total assets of 103 trillion VND, a transaction network of 160 outlets in 25 cities and provinces, and nearly 1 million individual and corporate customers nationwide.
On behalf of SeABank’s Board of Directors, I would like to thank our Shareholders, Partners and Customers for your cooperation and support of SeABank over the years. Moreover, I would like to thank the Board of Directors and all employees for your contribution to the success of the Bank.
In 2017, it is expected that the banking sector will develop more deeply, creating both optimism and greater competition. With the experience and dedication of the Board of Directors and Board of Management, and the solidarity of all employees, SeABank is prepared to meet new and higher growth targets than those of 2016.
I believe that with the strength, trust and support of Shareholders, Partners, and Customers, SeABank will soon fulfill its mission of becoming a prominent retail bank in Vietnam.
Respectfully,
Madame Nguyen Thi NgaChairwoman of Board of Directors
Dear Shareholders, Partners and Customers,
Madame Nguyen Thi NgaChairwoman of Board of Directors
SeABank Annual Report 2016 | 19| SeABank Annual Report 2016 18
BOARD OF DIRECTORS
INTRODUCTION - SEABANK INTRODUCTION - SEABANK
MADAME NGUYEN THI NGAChairwoman of Board of Directors
MR. LE TUAN ANHVice Chairman
MS. LE THU THUYStanding Vice Chairwoman
MR. LE VAN TANVice Chairman
MS. KHUC THI QUYNH LAMVice Chairwoman
MR. HOANG MINH TANMember
MR. ALExANDRE MAYMATMember
MS. THAI THI PHUONG HOAMember
MS. DOAN THI THANH HUONGMember
BOARD OF MANAGEMENT
MR. NGUYEN TUAN CUONGDeputy General Director
MS. LE THU THUYFirst Deputy General Director
MR. DANG BAO KHANHCEO
MR. VU DINH KHOANDeputy General Director
MR. NGUYEN NGOC QUYNHDeputy General Director
MR. LE QUOC LONGDeputy General Director
MS. DUONG BICH HANGDeputy General Director
MS. TRAN THI THANH THUY Deputy General Director
MS. NGUYEN THI THU HUONGDeputy General Director
MS. VAN THI HANGDeputy General Director
SeABank Annual Report 2016 | 21| SeABank Annual Report 2016 20
BÁO CÁO CỦA BAN ĐIỀU HÀNH
FROM THE CEO
Dear Shareholders, Partners and Customers,
In 2016, the banking sector saw many positive changes with the strong growth of retail banking. Under the timely and close leadership of the Board of Directors and Board of Management, SeABank realized a number of important orientations: promoting deposits to meet credit needs; securing safe and effective credit growth; improving service quality and increasing income from services; enhancing commercial activities through diverse services in the transaction network; deploying multi-utility and high-tech products; renovating transaction outlets to ensure a convenient, modern and professional setting; and defining a secure and effective capital structure.
Through careful yet flexible action, SeABank met and exceeded all 2016 business targets set at the General Shareholders Meeting. Compared with 2015, total assets reached over 103,000 billion VND, a 122% increase; market 1 deposits reached 72,131 billion VND, a 79% increase; market 1 lending reached 59,053 billion VND, a 137.75% increase; and profit before tax reached 115 billion VND, a 26% increase. The bad debt ratio of the Bank was strictly controlled at 1.84%, and the capital adequacy ratio at 14.28%. The figures of safe operation and liquidity management throughout the year remained in line with State Bank regulations.
In 2016, SeABank continued to develop strategic cooperation partnerships with large domestic and international groups in order to exploit the strengths of both parties and carry out cross-selling of products and services. SeABank’s most outstanding new partners include Big C Vietnam, Central Group, Coca-Cola Vietnam, and Michinoku Bank (Japan). Such cooperation greatly supports the Bank’s business, branding campaigns as well as benefits offered to customers.
To meet the new standards of capital adequacy in banking activities, SeABank restructured toward Basel II risk management standards. The Bank’s financial capabilities continue to increase, allowing it to adapt to unpredictable changes in domestic and international financial markets.
SeABank’s achievements were recognized by trusted agencies and organizations domestically and internationally. Such awards include the Prime Minister’s Emulation Flag; “Best Cash Management Bank Vietnam” by Global Financial Market Review (UK); “Best Bank For CSR Vietnam” by Global Banking & Finance Review (UK)”; “Most Innovative Credit Card Services Vietnam” by International Finance Magazine (UK); “Enterprise for Social Security and Community Development” by the Ministry of Planning and Investment; and Top 500 Biggest Vietnamese Enterprises” by Vietnam Report And Vietnamnet. Moreover, SeABank’s auto loan service (SeACar) was recognized by The Asian Banker (Singapore) and Global Banking and Finance Review (UK) as “Best Auto Loan Product Vietnam”. These prestigious awards honor SeABank’s constant efforts to bring the best products and services to its customers, as well as confirm the Bank’s financial strength and position in the market.
2017 is forecast to have a new set of challenges. SeABank, however, with its solid foundation of 23 years of success, its experienced Board of Directors, passionate employees, sound financial position and modern technology, is ready for the next phase of development and achievement under the mission, “Linking Life’s Values”.
My sincere thanks to our valued Shareholders, Partners and Customers.
Yours faithfully,
Dang Bao KhanhCEO
B.O.M’S REPORT
BEST AUTO LOAN PRODUCTVIETNAM COUNTRY AWARDS
- THE ASIAN BANKER -
BEST BANK FOR CSR VIETNAM- GLOBAL BANKING & FINANCE REVIEW -
- FINANCE DIGEST -
BEST CORPORATE SERVICES BANKVIETNAM
- INTERNATIONAL FINANCE MAGAZINE -
BEST RETAIL BANK VIETNAM- CAPITAL FINANCE INTERNATIONAL -
EXCELLENCE IN GROWTHFOR RETAIL BANKING IN VIETNAM
PCI DSS 3.2 CERTIFICATE OFSECURITY SAFETY- CONTROLCASE -
BEST INTERNET BANK VIETNAM- GLOBAL BUSINESS OUTLOOK -
INTERNATIONAL QUALITYCROWN AWARD - DIAMOND
- BUSINESS INITIATIVE DIRECTION -
BEST BANKING AUTO LOAN PRODUCT VIETNAM - SEACAR
- GLOBAL BANKING & FINANCE REVIEW -
BEST CASH MANAGEMENT BANK VIETNAM- GLOBAL FINANCIAL MARKET -
BEST SME BANK SERVICES VIETNAM- CAPITAL FINANCE INTERNATIONAL -
MOST INNOVATIVE CREDIT CARDSERVICES - VIETNAM
- INTERNATIONAL FINANCE MAGAZINE -
SeABank Annual Report 2016 | 23| SeABank Annual Report 2016 22
FINANCIAL INDICATORS 2012 - 2016
Total Assets Unit: billion VND Unit: billion VND
100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
-
75,06779,864 80,184
84,757
103,365
Scale indicators
2012 2013 2014 2015 2016
B.O.M’S REPORT B.O.M’S REPORT
6,000
5,000
4,000
3,000
2,000
1,000
-
5,3355,466 5,466 5,4665,466
Charter Capital
2012 2013 2014 2015 2016
Unit: billion VND
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
-
36,183
45,030
57,018
31,447
Market 1 Deposits Profit before Tax
Financial indicators
2012 2013 2014 2015 2016
72,131
Unit: billion VND
200
150
100
50
-
69
200
110117
146
2012 2013 2014 2015 2016
Unit: billion VND
60.000
50.000
40.000
30.000
20.000
10.000
-
16,694
20,929
32,066
42,869
Market 1 Lending
59,053
2012 2013 2014 2015 2016
160
140
120
100
80
60
40
20
-
Net Income from ServicesUnit: billion VND
61 6265
101
2012 2013 2014 2015 2016
150
Capital Adequacy indicators
Solvency ratioCARNPL
Unit: %
Sufficient Sufficient Sufficient Sufficient Sufficient
2012 2013 2014 2015 2016
2.842.98 2.86 1.6 1.83
17.61 17.55 15.5914.2915.50
SeABank Annual Report 2016 | 25| SeABank Annual Report 2016 24
PRODUCT DIVERSIFICATION AND SERVICE IMPROVEMENT
B.O.M’S REPORTB.O.M’S REPORT
In 2016, SeABank launched a series of new products and services, including flexible accumulated savings, the promotional website SeAZone, loans for golf membership, and the SeAGolf Platinum credit card, a co-branded card by SeABank and BRG Group.
SeABank continued to update its e-banking services, including the SeAMobile App, SeAMobile Web and SeANet, meeting the needs of tech savvy customers. With these e-banking services, customers can transact through internet-connected devices without having to go to transaction offices. Money transfers from SeABank to more than 30 correspondent banks can be made outside of normal transaction hours and on holidays within seconds. At the same time, SeABank provides preferential fee policies for online money transfers and savings services. These include a 30% remittance fee discount and a savings annual interest rate 0.2 - 0.4% higher than that of outlets. In 2016, SeABank launched several promotional programs with fee discounts and bonuses to encourage customers to register and use e-banking services.
Following the State Bank’s efforts of anti-dollarization, SeABank launched the promotional program “Change dollars for 3 benefits”. The program encouraged customers to change USD into VND for preferential interest rates, and less card and online banking fees.
Regarding credit activities, SeABank launched new high-quality products for specialized markets, such as loans for coffee and pepper crops, loans for rice and shrimp farming, and loans for members of Women’s Unions. Additionally, SeABank upgraded and improved many of its existing products, such as loans for PRO and individual businesses, auto loans for businesses (SeACar PRO), and loans for teachers (SeATeacher). In 2016, Credit Life - a traditional product of SeABank for the last 5 years, continued to play an important role in boosting fee collection and individual lending. Insurance collection fees increased 200% from that of
2015, contributing almost 15% of retail fee turnover.
With respect to card payments, SeABank card holders regularly receive benefits when paying at partner outlets. 2016 marked a major increase in the number of partners in preferential and 0% installment programs, with 100 partners across the country, a 150% increase from that of 2015. In addition, the Bank launched promotional programs to open and use payment cards, such as “Open a Platinum Visa and tour Southeast Asia”, “Golden day in August”, and “Online shopping Friday”.
To help customers easily access information about promotions, SeABank launched the website SeAZone (www.seazone.seabank.com.vn) which provides updates on all promotional programs of the Bank.
To improve service quality, SeABank issued a new procedure for depositing and withdrawing money from payment accounts. With the aim to shorten transaction times, the Bank applied technology to reduce paperwork by using automatically printed forms and defining SLA and relevant employees in charge.
On the occasion of the 22nd anniversary of SeABank, and to thank long-time customers for their support, from 28 March to 24 June, 2016, SeABank launched the program “22 years linking trust and love, filled with benefits” offering numerous promotions for loans, opening savings and card accounts, and using the Bank’s international credit cards. The program received positive feedback from customers and is expected to be relaunched in the coming year.
Through constant innovation, in 2016, SeABank’s auto loan for individual customers (SeACar) was awarded “Best auto loan Vietnam” by The Asian Banker and Global Banking and Finance Review. To help customers choose their preferred car, the Bank took part in the two biggest annual motor shows in the country, “Vietnam Motor Show” (5-9 October, 2016) and “Vietnam International Motor Show” (26-30 October, 2016). The
Individual customers
A leader not only in service quality, SeABank applies modern technology to diversify its products and meet the growing demands of customers.”
“
SeABank Annual Report 2016 | 27| SeABank Annual Report 2016 26
B.O.M’S REPORTB.O.M’S REPORT
attendance of SeABank at these events prompted the interest of many visitors. Within just 5 days, dozens of auto loan contracts were disbursed, proving the quality of this award winning product.
Another outstanding event in the year was the launch of SeAGolf Platinum, a co-branded international credit card of SeABank and BRG Group, bringing top privileges to both domestic and foreign golfers and golf enthusiasts. Alongside this, SeABank also launched the first loan service in Vietnam for golfers to buy golf memberships. These simple financial solutions helped customers to pursue their passion for the sport.
SeABank’s extensive research, market surveys and the launch of 15 new products to meet customer demands widened the Bank’s product porfolio to 60 retail products for individual customers in 5 main groups.
Besides diversifying products, SeABank applied many solutions to improve its service quality for individual customers under the slogan “We improve to serve you better”. The Bank held regular training courses to improve service quality awareness through camera monitoring, mystery customers, and client surveys. This standardized service quality and increased customer satisfaction.
SeABank’s efforts to improve its non-cash payment service via POS saw an increase of 18 billion VND per month compared with 7.1 billion VND in 2015. In addition, the Bank’s ATM system was relocated and equipped with new features to create a more convenient and interactive experience.
60 individual customer products
15new productsin 2016
SeACar - Best Auto-loanProduct
POS average turnover18 billion VND/month
We improve ourselves to serve you better”
“
SeABank Annual Report 2016 | 29| SeABank Annual Report 2016 28
Corporate customers
B.O.M’S REPORTB.O.M’S REPORT
The year 2016 marked many milestones for Vietnam in its integration into the international economy. The country signed agreements to officially become a member of the Trans-Pacific Partnership (TPP), EU-Vietnam FTA, and International Development Law Organization (IDLO). Big opportunities always present new challenges to the economy in general and the banking sector in particular. As a leader in traditional products and services based on advanced technology for enterprises, SeABank understands customer expectations and designs diversified products to meet the demands of corporate customers.
Cooperation with customers is a sustainable way to achieve mutual benefits. SeABank actively approaches enterprises to better understand their needs and create suitable new products. In 2016, the Bank launched products based on a thorough understanding of its customers to bring them the most innovative and advanced solutions.
In the corporate segment, notable activities of the year include the successful launch of new products such as business margin deposit products for 8 different sectors, import-export tax and fee online payments, and innovations in corporate payment cards. The Bank also launched numerous promotional programs for interest rates and service fees to attract target customers through campaigns such as “Pay taxes with SeABank for rapid customs clearance”, “Easy online tax payments with SeABank”, and “Long-term margin deposits for a prosperous business”.
Thanks to SeABank’s ceaseless efforts, the corporate customer segment saw impressive results. Total deposits reached 22,947 billion VND and total value of online domestic tax payments reached 2,575 billion VND. Total value of online import-export tax payments reached 51 billion VND since its initial launch in December 2015. In 2017, SeABank will continue to innovate its products and services, bringing customers the best financial solutions.
In the areas of lending and commercial finance, SeABank committed to partnering with enterprises. The Bank searched for and offered appropriate financial solutions to help businesses obtain capital quickly and efficiently. Apart from traditional
corporate products such as short term loans to supplement working capital, mid and long term loans to invest in fixed assets, financing projects and guarantees, SeABank also provided specialized products such as financing guaranteed by valuable papers, savings books or deposit contracts issued by SeABank (SeAValue Business), overdraft (SeAFast Business), auto loans (SeACar Business), financing for distributors, financing for construction enterprises, LC discount, export financing before delivery and UPAS L/C. The enthusiasm of corporate customers for SeACar Business in particular is shown through total outstanding loans of 1,510 billion VND.
In 2016, SeABank was flexible in both building and adjusting its products to meet the capital demands of customers and to support enterprises in expanding their businesses and increasing competitiveness. Such products include “Regulation on conditioned finance commitment issuance” issued in March, “Regulation on loan issuance secured by claims” issued in May, and a number of other loan policies for strategic partners such as Coca-Cola, FUSO and ROSA.
Regarding guarantee activities, SeABank assessed and adjusted its regulations and procedures for issuing guarantee commitments in order to improve quality and shorten transaction time.
Apart from diversifying credit products, the Bank also launched many promotional programs with preferential interest rates and collateral to alleviate capital constraints for enterprises. These programs include Linking SeABank and import-export companies; Preferred credit growth for businesses; SeACar Business; and Preferred loans for the rice industry. These programs were launched effectively and were well received by customers.
With the success of “Preferred credit growth for businesses” and “Linking SeABank with import-export companies” in 2014-2015, SeABank continued to implement these programs in 2016 with competitive preferential interest rates from 7.5% VND and 2.8% USD, with a promotional period from 3 to 6 months. In 2016, disbursement turnover under these two programs reached 3,100 billion VND.
In 2016, SeABank launched many new products based on a deep understanding of customer needs, offering clients innovative and advanced options.”
“
SeABank Annual Report 2016 | 31| SeABank Annual Report 2016 30
B.O.M’S REPORTB.O.M’S REPORT
22,947billion VND
in total deposits
51 billion VNDtotal turnover in onlineimport-export tax payments
1,510 billionSeACar Business lending at
December 31, 2016
Promotion programsfor increasing
corporate customers
Connecting SeABank and import-export enterprises
2,575 billion VND total turnover in online
tax payments
Online tax payment
VND
SeABank Annual Report 2016 | 33| SeABank Annual Report 2016 32
B.O.M’S REPORTB.O.M’S REPORT
BUSINESS DEVELOPMENT
In 2016, deposits in the Bank’s individual segment saw impressive growth, with total turnover of 12 trillion VND, increasing total deposits of the individual segment to 50 trillion VND. This result confirmed the efforts of all business units in developing the market, and managing and exploiting the segment. Some outstanding activities of SeABank during the year include roadshows, leaflets, local CSR activities, conferences to appreciate privilege customers, and business promotional programs such as no-limit deposits and a deposit products competition in December.
In addition, SeABank established a premium banking center with first-rate employees and modern and elegant facilities to present a professional image when serving premium customers.
With respect to lending activities, total individual debts reached 7,100 billion VND of which the most came from auto loans (SeACar) at 2,000 billion VND, an increase of 15.9% from that of 2015. With high quality service, flexible product policy and impressive growth rate, SeACar was voted “best auto loan product” by two international organizations, The Asian Banker (Singapore) and Global Banking and Finance Review (UK). SeABank was ranked 1st for Mercedes Benz auto loan disbursements and ranked 4th for Thaco - Truong Hai auto loan disbursements nationwide. SeABank cooperated with Honda Vietnam to provide vehicle financing for customers of Honda Vietnam retailers. This resulted in a predicted increase in turnover and market share in auto loans for SeABank and Honda in 2017 and beyond. At the same time, the year 2016 marked a 44.6% increase in speed of business lending, equivalent to turnover of 2,100 billion VND, meeting the disbursement target of the Bank.In 2016, SeABank continued its impressive growth in the individual and PRO
segments. The total number of customers surpassed 920,000, including over 200,000 new customers. The Bank also signed payroll accounts with major clients Big C, Nguyen Kim and Haivina.”
Individual customers
11,754,920
2016
Unit: billion VND
12,000
10,000
8,000
6,000
4,000
2,000
-
2,646 2,688
9,970
4,693
2012 2013 2014 2015
Unit: billion VND
50,000
40,000
30,000
20,000
10,000
-
14,459
17,845
37,230
49,183,490
20,961
2012 2013 2014 2015 2016
Individual debt growth 2012 - 2016 Individual deposit growth 2012 - 2016
“
SeABank Annual Report 2016 | 35| SeABank Annual Report 2016 34
920,000Total
Customers
11,755billion VND
50,000billion VND
200,000New
Customers
INDIVIDUAL CUSTOMERS Total deposits
Total debts
B.O.M’S REPORTB.O.M’S REPORT
Business campaigns were strongly promoted, including credit card releases, e-banking for payroll accounts, and product packages, resulting in 102% of the target plan being met in the individual segment. The launch of the SeAGolf credit card, a co-branded card of SeABank and BRG Group, was a milestone in card releases, confirming SeABank as the top bank in providing golf privileges to premium customers. Moreover, at the end of the year, the Bank signed with a number of major insurance carriers to provide bancassurance products, as well as to offer SeABank products to the employees and customers of these partners. This is expected to contribute significantly to fee income in 2017.
In 2016, service quality was further improved through activities such as customer service training courses for all employees, enhancing remote as well as direct monitoring, including the use of secret customers, and establishing a service quality consulting team. This contributed to meeting the overall target in the individual segment for 2016 in both sales and quality, while creating a premise to develop in the next year.
Number of SeABank cards
Growth of auto loan product - SeACar
997 contracts
344 billion VND
1,718 billion VND1,993 billion VND
3,696 contracts
4,495 contractsTotal number of disbursed contracts
Total value of disbursement
201620152014
418,79378%
77,26914%34,816
6%
9,4882%
Domestic debit cards
International debit cards
Credit cards
E-Banking
SeABank Annual Report 2016 | 37| SeABank Annual Report 2016 36
B.O.M’S REPORTB.O.M’S REPORT
Corporate customers
SeABank’s corporate customer segment is divided into 3 parts: Strategic customers, Major customers, and SMEs. The Bank targeted the SME segment in particular, following its retail banking strategy.
In 2016, thanks to preferential fee and interest rate policies, attractive programs of credit, deposits and service fees, private policies for loyal and VIP customers, as well as flexible and tailored products, SeABank’s corporate customer segment reached a total of 200,000 customers.
Besides maintaining cooperation with existing strategic corporate customers, SeABank enhanced development with new ones such as Central Group, Big C, Nguyen Kim and Coca-Cola Vietnam, and succeeded in signing strategic cooperation agreements with Central Group, Big C and Coca-Cola Vietnam. This cooperation with big international groups proved the Bank’s level of service quality, brand credibility and international standards. Through old and new relationships, SeABank continued to approach and exploit businesses, distributors and retailers in the supply chains of its corporate customers. Thanks to a detailed and flexible customer development strategy, the corporate customer segment saw impressive growth in lending activities, deposits, fee collections and number of customers.
Lending in the corporate customer segment reached 47,298 billion VND, achieving 289% of the lending target.To exceed this target, SeABank continued to innovate and update its products to meet market demands, developing tailored products for construction units, the rice industry, auto retailers and Coca-Cola distributors; launching promotional programs such as “Connecting SeABank with import-export companies”, “USD loan promotions for corporate customers”, and “SeACar product promotions”; launching credit privilege programs for corporate customers with a preferential interest rate of from 7.5% per year; and a lending policy for support industries with a short term loan interest rate from 7.5% per year.
The timely launch of promotional programs and products allowed corporate customers to access affordable capital, attracting them to borrow to expand their business scale. Accordingly, in 2016, a total of 2,798 SMEs borrowed at SeABank, resulting in accumulated disbursements of 16,619 billion VND. Agriculture, forestry and fishery accounted for 18 billion VND, industry and construction accounted for 4,038 billion VND, while trade and services accounted for 12,563 billion VND. Lending to SMEs totaled 16,029 billion VND. Agriculture, forestry and fishery accounted for 16 billion VND, industry and construction accounted for 4,377 billion VND, while trade and services accounted for 11,486 billion VND. SeABank financed a significant number of SMEs, supporting businesses in maintaining and developing production, expanding operational scale, and creating jobs for thousands of workers.
Unit: million VND
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
- 2012 2013 2014 2015
13,535,83017,385,713
27,503,262
32,899,122
Accumulated debt balance 2012 - 2016 for corporate customer segment
2016
47,297,794
In 2016, SeABank’s Coporate Customers Division segmented clients by revenue to provide more suitable and effective customer access and service policies.”
“
SeABank Annual Report 2016 | 39| SeABank Annual Report 2016 38
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
-
25,000,000
20,000,000
15,000,000
10,000,000
5,000,000
-
50%
40%
30%
20%
10%
-
50%
40%
30%
20%
10%
-
Lending Deposits
Unit: million VND Unit: million VND
2015 20152016 2016% growth % growth
32,899,122
19,892,735
47,297,794 22,947,316
44%
16%
15,000
10,000
5,000
-
15%
10%
5%
-
Customers
Unit: person
2015 2016 % growth
12,593
14,000
11%
50,000
40,000
30,000
20,000
10,000
-
50%
40%
30%
20%
10%
-
Fee Income
2015 2016 % growth
34,534
44,026
27%
B.O.M’S REPORT B.O.M’S REPORT
Thanks to implementing numerous funding mobilization solutions and restructuring of capital, the corporate customer segment saw significant increases. In 2016, total deposits of corporate customers reached 22,947 billion VND.
Along with growth in terms of credit, deposits and number of customers, SeABank continued to launch promotional policies and programs to boost fee collection, thereby increasing corporate customer fee income to 44.03 billion VND.
With outstanding development in product and service quality, SeABank was awarded “Best Cash Management Bank Vietnam” by Global Financial Market Review (UK). The Bank’s cash management service consulted for major corporate customers including Big C, Vinamotor, Hapro, and PVFCCo.
These results and awards are recognition of SeABank’s achievements in product and service quality to meet the needs of all types of enterprises.
Unit: million VND
SeABank Annual Report 2016 | 41| SeABank Annual Report 2016 40
B.O.M’S REPORTB.O.M’S REPORT
OPERATIONS MANAGEMENT
Risk management, overdue debt settlement and compliance control
In 2016, SeABank continued to complete organizational structure and risk management documents with the orientation toward centralized management, enhancing the control and monitoring mechanisms within departments to mitigate operational risks. The Bank researched, developed and implemented tools to support in defining, measuring and controlling these operational risks in accordance with international standards, ensuring an effective and timely response for all types of risks in banking operations.
SeABank established its Basel II Project Management Board under the leadership of the BOD. The Project Board researches requests, principles and measuring methods to identify the capital adequacy ratio for various risks including credit risks, market risks and operational risks, to ensure compliance with SBV regulations and Basel II standards.
Risk Management
Overdue-debt Prevention and Settlement
Compliance Control
SeABank regularly attends to customer management and the timely collection of debts. The Bank issued regulations on customer management after financing, debt recall procedures and other relevant regulations in order to minimize the incurrence of overdue debt. Credit surveillance and warnings were also carefully carried out. The specialized departments and sections tasked with pursuing and handling overdue debts performed their jobs well. Under the leadership of the BOD, together with cooperation between business units and the Head Office, the Bank’s capital adequacy ratio remained under control. In 2016, the bad debt ratio over total debt balance of SeABank was 1.83%, far lower than the figure set by the SBV.
With the goal of sustainable, efficient, secure and transparent development, SeABank considers compliance control an integral part of daily operations.
In 2016, SeABank continued to improve its internal control system, thereby conforming to SBV regulations and developing in the direction of a financial institution of international standards.
The legal and compliance control divisions strictly inspect, monitor and recommend in order to inform on matters of compliance and risk to the entire SeaABank network. The divisions support the Board of Management in assessing, amending and supplementing the internal control system in accordance with the actual business operations of the Bank.
By implementing the 16 topics of compliance control, SeABank’s risk management activities have risen to a new level, toward the standards of an international commercial bank.
In 2016, SeABank closely measured and controlled operations risk factors and completed its internal control system, meeting the regulations of the State Bank of Vietnam.”
“
SeABank Annual Report 2016 | 43| SeABank Annual Report 2016 42
B.O.M’S REPORT
IT managementAfter adopting ISO/IEC 27001:2013 standards, SeABank continued to invest in technology and human resources to maintain and ensure a high level of information security management. In 2016, SeABank developed and utilized a number of information security tools including risk management software, a weakness scanning system, as well as various diaries of operation (logs). In this way, the Bank assessed risks, defined threats to informational assets, measured potential attacks and predicted other latent effects, thereby ensuring information security, raising competitiveness, and allowing SeABank to develop quickly and safely.
Besides maintaining operations under ISO/IEC 27001:2013 standards, SeABank invested resources to meet the requirements of payment card data security PCI-DSS, and in December 2016 was granted the PCI-DSS 3.2 certificate by ControlCase (India). PCI-DSS is a system of requirements for security, policy, procedure and software, among others. Combining these standards ensures data security of payment cards for both banks and businesses. This certificate is applied by major card providers around the world to protect the security and privacy of customers.
In addition to existing channels for receiving customer requests, enquiries and comments, SeABank set up a technical support center. Customers can contact SeABank via email at [email protected] or the Call Center at 1900-545-581 to troubleshoot technical issues when using the Bank’s services, such as ATM, POS, and e-banking.
With ceaseless efforts to upgrade and innovate to better serve customers, SeABank researched and tested Stand-In interim solution technology at the end of 2016 and officially launched in Quarter I, 2017. This technology facilitates smooth card transactions, even when the core banking system (Temenos T24) of the Bank is being upgraded, or experiencing difficulties or connection loss. In Quarter I, 2017, SeABank upgraded its core banking system to the newest version of Temenos, R15. This enables higher capacity and speed for the whole system, the basis for creating modern, precise, automatic and online banking services, benefitting customers and facilitating customer and risk management by the Bank.
Following the common development trend in the world, SeABank launched its API gateway (DataPower) along with other API products to serve e-banking, card and all API connections. These API products support connections between gateways, as well as integration with outside IT systems such as online payments, and payment partners CITAD, VCB, and BIDV among others.
SEABANK HONORED ASFIRST BANK TO RECEIVE CERTIFICATE
PCI DSS 3.2 COMPLIANCE
www.seabank.com.vn
B.O.M’S REPORT
In 2016, SeABank developed and utilized efficient tools for IT management to ensure information safety and raise competitiveness, allowing the Bank to grow quickly and securely”.
“
SeABank Annual Report 2016 | 45| SeABank Annual Report 2016 44
B.O.M’S REPORT
Domestic and international payments
Domestic Payments
International Payments
In 2016, domestic payment activities of SeABank continued to improve. The number of domestic payment transactions further grew thanks to the Bank’s extensive transaction network and diversified payment products. Service quality also improved through optimizing payment channels as well as technology in order to increase the rate of automation in processing transactions.
SeABank’s domestic payments in 2016 reached 775,104 transactions, an increase of 31.1% from that of 2015; total turnover of transactions reached 1,479,688 billion VND, an increase of 7.5% from that of 2015. This increase in transactions and turnover helped service fees rise to 15.1 billion VND, an increase of 17% from that of 2015.
Also in the year, SeABank upgraded its interface and software, as well as launched promotional programs for users of services such as SeANet, SeAMobile and SeAPay, which continued to attract more customers. In addition, the number of e-banking transactions reached 141,077, an increase of 95% from that of 2015.
SeABank cooperated with the General Department of Taxation and General Department of Customs to improve the Bank’s Online 24/7 tax payment and Online import-export tax payment services, allowing customers to more conveniently pay state taxes.
SeABank’s international payment activities strongly developed in 2016, while at the same time ensuring requirements of safety, stability and sustainability. International payments turnover of the Bank reached 269,875 billion VND, an increase of 293% from that of 2015.
SeABank’s international payment products developed evenly, especially financing products such as Import-export L/C; UPAS L/C; Recourse discount documents under L/C (SeADiscount); and Import-export collections. Besides traditional customers, many new customers have come to rely on international payment services of the Bank. This helps payment services to grow in terms of turnover and fees, supporting stable and sustainable development.
300,000
250,000
200,000
150,000
100,000
50,000
-
International payments turnover 2012 - 2016
2012
2012
2013
2013
2014
2014
2015
2015
2016
2016
37,491 40,70154,264
68,691
269,875
Domestic payment turnover 2012 - 2016
2,000,000
1,000,000
-
1,108,258
840,247
1,100,7761,376,327
1,479,688
Unit: billion VND
Unit: billion VND
B.O.M’S REPORT
SeABank Annual Report 2016 | 47| SeABank Annual Report 2016 46
B.O.M’S REPORTB.O.M’S REPORT
In 2016, SeABank continued to expand its network to provinces and cities throughout the country. The Bank focused on restructuring and improving the infrastructure of transaction outlets. These outlets are regularly inspected and maintained with the aim to improve service quality and convenience in order to meet the various demands of customers. As a result, SeABank clients enjoy an environment that is polite and friendly, professional and comfortable. The Bank has 160 transaction outlets, of which 40 are branches and 120 are transaction offices, in 25 provinces and cities nationwide.
Development of operations network
Transaction Network
SeABank completed its connection with the ATM/POS networks of all member banks in the only card alliance in the country, increasing its card acceptance rate to 100%. The Bank has a nationwide ATM/POS network of 338 and 435 units respectively, installed in convenient locations in provinces and cities across the country for easy transactions by customers.
To implement the government policy of promoting payroll accounts, SeABank installed more ATM units, benefiting both companies and employees, and meeting rising demand among businesses, industrial zones and residential areas. This also supports the Bank’s target of becoming a prominent retail bank in Vietnam.
ATM/POS Network
Card Alliance Network
SeABank’s card payment system is now linked to the only switching provider in Vietnam (National Payment Corporation of Vietnam, NAPAS), the two biggest international card providers in the world (VISA, MasterCard) as well as 3 more international cards (Amex, Diners Club, JCB). SeABank is among the country’s 15 banks that have a card alliance network of the 6 most popular card brands.
160TRANSACTION
OUTLETS
338ATM
435POS
SeABank Annual Report 2016 | 49| SeABank Annual Report 2016 48
Human resources development
B.O.M’S REPORT
SeABank has 2,700 employees across the country. In 2016, the Bank continued to build its image as a professional and active employer. A number of employment campaigns were launched through Talent Solution at SeABank’s recruitment website: www.tuyendung.seabank.com.vn. The website announced employment opportunities through professional channels, university roadshows, and intership programs among others, to attract highly qualified, experienced and talented employees.
Human resources evaluation and planning are priority objectives for SeABank. In 2016, the Board of Directors instructed the HR management and training department to coordinate with other units to build and implement career roadmaps for business positions under the new branch model project; new career ladders including those for team leaders of individual customers and corporate customers, as well as senior tellers were approved to facilitate promotions for talented employees. At the same time, criteria-based job performance evaluations were held up to twice a year with the aim of promoting outstanding employees. Such employees at the time of promotion receive attractive privileges following evaluation results.
This system of internal assessment and promotion by the Bank produced a number of notable results in 2016: • As part of the new branch model project, 57 employees were promoted to key positions, ensuring the
efficient operation of business units; 42 redundant positions were reassigned in line with employees’ abilities and aspirations.
• Nearly 300 employees were promoted to higher positions in line with their personal career roadmaps and the development demands of the Bank.
Through annual job performance evaluations, regular monitoring, assessments and promotions, along with in-depth and diverse training courses, in 2017, SeABank employees will have more opportunities to advance, develop and improve their abilities, resulting in a legacy of stable and sustainable human resources.
Also in the year, Key Performance Indicators (KPI) were revised to improve the mechanism for evaluating ability and recognizing results of employees. These results are an important factor in building and applying policies of appreciation, bonuses and other privileges for employees, as well as for planning training programs.
Employment
Human Resources Development
In 2016, SeABank continued to build its image as an active and professional employer in the market. New priority programs were launched to improve the lives of employees at all levels.”
B.O.M’S REPORT
2,700employees
155courses
02salaryraises
57 key titles
appointed
“
SeABank Annual Report 2016 | 51| SeABank Annual Report 2016 50
Salary, bonus and privilege policy
Training
B.O.M’S REPORTB.O.M’S REPORT
2016 marked a big change in the privilege policy of SeABank employees, creating a competitive advantage for the Bank in the human resources market. Apart from developing existing privilege programs, many new ones were launched to improve the quality of life for all employees:
- Two salary adjustment programs in April and November 2016 for all employees, with attractive and competitive rates. The adjusment principles focused on job performance evaluations and working results to give bonuses based on individual contribution and ensure an impartial process.
- Bonuses based on business results and on special occasions such as Lunar New Year made an impression on employees and departments, who felt recognized for their efforts to achieve business targets.
- Expanded basic and advanced healthcare programs including greater privileges and scope in order to broaden healthcare benefits for staff.
- Increased meal fees to improve the living standards of employees. - Teambuilding activities and employee appreciation to connect and promote a positive attitude among
SeABank staff, including Teambuilding in May and June, SeAFamily Day, and SeATet. These annual programs for employees and their families build a special corporate culture at SeABank.
These privilege policies were well received by individuals and departments throughout the system, and reflected the concern of the BOD to improve the living standards of employees and encourage them in their work at the Bank.
The SeABank Training Center invested to improve many aspects of training quality to supply qualified human resources throughout the system.
In addition to updating and developing traditional courses, the Center focused on developing an e-learning system by introducing high quality interactive courses that are convenient and useful for learners.
Such courses include escrow products, online tax payments, T24 for customer relations officers and credit support officers, attracting 1,870 attendees in 2016.
At the same time, the Center recruited and developed internal lecturers, increasing their number to 65, so as to exploit the knowledge and experience of the Bank’s human resources, as well as promote solidarity between departments.
The Center delivered 155 training courses, equivalent to 1,000 hours, with the participation of 5,297 attendees; the number of courses for current employees was 76 with 3,931 attendees and 74 for newcomers with 1,366 attendees. The Center trained employees from all regions of the country to ensure fair access to training courses.
In 2017, the Center will hold training courses for managers (SeAManager) in order to develop key management positions for branches. This program will be a cooperation between the SeABank Training Center, Individual and Corporate Customer sections as well as branches to be as effective as possible. The course will provide practical knowledge for branch-level managers and improve the skills of management students.
Unit: person
7,000
6,000
5,000
4,000
3,000
2,000
1,000
- 2012 2011 2013 2014 2015
5,418
4,616
3,5613,171
6,317
5,297
Number of course attendees
2016
SeABank Annual Report 2016 | 53| SeABank Annual Report 2016 52
Corporate culture
B.O.M’S REPORTB.O.M’S REPORT
SeABank is known not only as a professional employer, but also as possessing a special corporate culture. SeABankers consider SeABank as a home and their colleagues as family.”
As the “heart” of a business, corporate culture and social responsibility are essential to sustainable development. At SeABank, these two aspects are a close concern of the BOD. Every year, the Bank holds teambuilding activities and privilege policies to connect as well as encourage employees. SeABank also donates tens of billions of dong in the form of social activities while calling on employees to take part in community development.
SeABank is known not only as a professional employer whose values guide the work environment. The Bank is also a place where employees can feel “at home” in their work and among colleagues, whom they consider extended family.
Following its success in 2015, SeAFamily Day continued as the main event for employees to meet and connect with one another. Families gathered to take part in games, win prizes, run a “market”, and share family experiences.
Children dressed up as their favorite careers to discover their future dreams. These included firefighters, soldiers, postmen, pilots, doctors and bankers. Each career offered interesting experiences as children created handmade products like cookies, milk and ice cream.
Corporate Culture Development
“
Besides exploring their favorite careers, children also performed onstage. Although still small, they displayed beauty and skill in their dances. The girls charmed parents with fashionable outfits, while the boys looked strong in their uniforms. SeAFamily Day, which marked the end of the summer holiday, gave children fond memories to cheer them up for the school year. Parents were able to refresh themselves as they prepared to meet end of year business targets.
2016 was the first year SeABank held the teambuilding program “Yes! We can”. The program was held in 7 provinces across the country: in Sam Son for the Head office and Hanoi branches, in Ha Long for the Northern branches, in Vung Tau and Can Tho for the Southern branches, and in Doc Let (Nha Trang), Da Nang and Cua Lo (Nghe An) for the Central branches.
SeAFamily Day
SeABank Annual Report 2016 | 55| SeABank Annual Report 2016 54
The slogan “Yes! We can” was the theme of the program in each location. This message highlights teamwork built from strong and creative members to ensure higher values for the future.
While the Gala Dinner closed with a surprising and entertaining talent show, the Teambuilding activities clearly captured the spirit of the program. Employees were divided into teams to join in games and group competitions. The key to winning these games was not based only on individual strength and ability, but more importantly the solidarity and determination of the entire group. Faith in oneself, faith in teammates and the spirit of fair competition brought an enjoyable as well as productive experience for leaders and staff.
B.O.M’S REPORTB.O.M’S REPORT
To support children to do well in school, meaningful presents such as notebooks and school supplies also were presented onstage. For Christmas, children had a chance to make their wishes come true with the contest “Write a letter to Santa Claus”. In addition, the contest “SeABank kids draw paintings of life” continued to be held annually to encourage children to develop their artistic talent and imagination.In addition, in 2016, SeABank organized its SeATet program for the first time. The Bank presented lucky red envelopes to the parents of employees on the occasion of Lunar New Year. The gift represented SeABank’s appreciation to families for supporting employees in their efforts at the Bank. At the same time, the program created a festive space for SeABank leaders and employees to remember the previous year and look forward to a successful new one.
SeAFamily Day
“Yes! We can” Teambuilding
Writing to Santa Claus competitionSeABank kids draw paintings of life
Families receive SeABank New Year gifts SeABank welcomes 2017 with SeATet
SeABank Annual Report 2016 | 57| SeABank Annual Report 2016 56
Corporate culture at SeABank was also enriched by social activities with the participation of employees. Every year, SeABank dedicates billions of dong for social activities to benefit the community. These activities are supported not only by many agencies and enterprises, but also directly by the employees themselves. Through these activities, SeABank connects the kindness of groups and individuals, creating more chances to help the less fortunate have a better future.
Following this, a charity program for poor and sick children called “SeABankers for the kids” was launched with the participation of 30 branches across the country. The program provided gifts and food to young orphans and patients. Such actions were a source of material as well as spiritual encouragement to children in difficult circumstances.
2016 was also the first year SeABank launched the charity programs “Christmas with SeABankers”, and “Warm winter blankets”. Thousands of gifts were given to poor families and homeless men and women to help them through the winter and have a warm holiday season.
The annual charity program “Citizen Commitment Week”, held since 2010, has become an important event with high employee participation in a number of charitable activities. From the end of October to the start of November, SeABank employees took part in a series of social activities with a total budget of 800 million VND. The purpose of the program is to raise awareness among employees about their community and surroundings.
As a pioneer of this charity activity, SeABank Head office directly presented 100 packages of rice, oil, detergent, blankets and clothing to poor families, and 80 packages of school supplies and sweets to children in Phuc San commune, Mai Chau district, Hoa Binh province. At the same time, many branches of
the Bank visited and presented gifts to poor families, dioxin victims, child patients, and victims of natural disasters. Employees also donated blood at a blood drive and contributed 400 million VND to support the sick children of colleagues to pay for hospital services and medicine. Besides annual charity programs, SeABank coordinated with state agencies and organizations to run social activities. In response to the call of the State Bank, SeABank donated 200 million VND to the Banking sector scholarship fund. The Bank also presented 10 GPS long distance transceivers worth 300 million VND to fishermen in Nghe An and Ha Tinh provinces to support fishing production and protect sea sovereignty. To pay tribute to those with meritorious services to the country and respond to the call of Hanoi People’s Committee, SeABank and BRG Group donated 5 billion VND to build and repair houses for these families.
In 2016, SeABank continued two of its internal charity funds, “One Day One Smile” and “Nurturing Dreams”. Each year, employees donate two days salary for “One Day One Smile” to support poor children across the country.
Although the scholarship fund “Nurturing Dreams” is newly established, in 2016, the fund gave scholarships to 21 more students at a monthly allowance of 1 million VND per student until high school graduation, increasing the number of fund recipients to 26.
Moreover, the fund “Nurturing Dreams” coordinated with BRG Group and the program “Loving Leaves” to support 55 poor students in Lao Cai province with a total budget of 400 million VND. The budget will be divided and sent monthly over a 3 year period to help pay for school-related fees. Previously, the fund donated 100 million VND to the scholarship “Swing for the kids” golf tournament organized by Vietnam Investment Review to support poor gifted students.
SeABankers
Vì trẻ thơ
Chăn ấmmùa đông
Corporate Social Responsibility
SeABank Annual Report 2016 | 59| SeABank Annual Report 2016 58
B.O.M’S REPORTB.O.M’S REPORT
In 2016, complicated weather conditions severely affected Vietnam’s Central Region. In response, within 3 days, SeABankers donated over 300 million VND to residents in 8 communes of Quang Binh, Nghe An and Ha Tinh provinces suffering from floods in October 2016. A SeABank delegation visited the area and presented hundreds of gifts to 354 poor families. The Bank also donated 50 million VND in provisions to flood victims in Ha Tinh through the Natural Disaster Prevention Fund of Ha Tinh Police Station, and 25 million VND to flood victims in Quang Ngai and Binh Dinh.
To honor SeABank’s contributions to society, the Bank was granted many awards by domestic and international organizations. These awards include “Best CSR Bank Vietnam” by Global Banking and Finance Review (UK) and “Enterprise for Social Security and Community Development” by the Ministry of Planning and Investment.
SeABank has realized sustainable development not only through its business strategy but also in daily activities. Each employee is a factor for cultivating a better life.
“Nurturing Dreams” fund supports 26 poor students in Vietnam
SeABank and BRG Groupcooperated to donate
5 billion VNDto build and repair homes
for meritorious familiesin Hanoi
Over
300 million VNDdonated to families in central Vietnamsuffering from floods in October 2016
SeABank Annual Report 2016 | 61| SeABank Annual Report 2016 60
Outstanding awards in 2016
B.O.M’S REPORT B.O.M’S REPORT
In 2016, SeABank was continuously honored and recognized by trusted domestic and international organizations, affirming the solid position and unceasing development of the Bank in recent years.”
PAYMENT CARD INDUSTRYDATA SECURITY STANDARD 3.2
ControlCase (India)
BEST CASH MANAGEMENT BANKVIETNAM
Global Financial Market Review (UK)
BEST BANK FOR CSR VIETNAMGlobal Banking & Finance Review (UK)
MOST INNOVATIVE CREDIT CARDSERVICES VIETNAM
International Finance Magazine (UK)
BEST BANKING AUTO LOAN PRODUCT VIETNAM - SEACAR
Global Banking & Finance Review (UK)
BEST AUTO LOAN PRODUCTThe Asian Banker (Singapore)
International awards
“
SeABank Annual Report 2016 | 63| SeABank Annual Report 2016 62
B.O.M’S REPORT B.O.M’S REPORT
ENTERPRISE FOR SOCIAL SECURITY AND COMMUNITY DEVELOPMENT
Ministry of Planning & Investment
International Awards
Domestic Awards
ExCELLENCE FOR GROWTHIN RETAIL BANKING
VIETNAMFinance Digest (UK)
BEST INTERNET BANKVIETNAM
Global Business Outlook (UK)
BEST SME SERVICES BANK Capital Finance International (UK)
EMULATION FLAG Prime Minister of Vietnam
TOP 500 BIGGEST VIETNAMESE ENTERPRISES
Vietnam Report and Vietnamnet
TOP 500 BIGGEST VIETNAMESEPRIVATE ENTERPRISES
Vietnam Report and Vietnamnet
TOP 100 VIETNAMESE BRANDSVietnam Intellectual Property Association
BEST PRODUCTS & SERVICESVietnam Union of Science and
Technology Associations
ASIA PACIFIC OUTSTANDING BRAND Asia Pacific Economic Review
TRUST BRAND INDExInterconformity (Germany) & Economic Research Institute
TOP BRANDS VIETNAMEconomic Research Institute &Global GTA International (UK)
TRUST AND USE Retail Banking -
Vietnam Economic Times
SeABank Annual Report 2016 | 65| SeABank Annual Report 2016 64
B.O.M’S REPORT B.O.M’S REPORT
CERTIFICATE OF MERIT“BAD DEBT SETTLEMENT 2015”
SEABANK DA NANGState Bank of Vietnam
EMULATION FLAGSEABANK SAI GON, DAK LAK, QUANG NGAI
State Bank of Vietnam
TOP 20 MOST POWERFUL WOMEN OF VIETNAM
Forbes Vietnam
SECOND - CLASS LABOR MEDALPresident of Socialist Republic of Vietnam
MOST ACTIVE BANKING LEADER OF THE YEAR
International Finance Magazine (UK)
EMULATION OFFICER OF BANKING SECTORState Bank of Vietnam
OUTSTANDING ASEAN BUSINESSWOMANWorld Knowledge Forum
OUTSTANDING VIETNAMESE BUSINESSWOMAN
Thanh Giong Cup - VCCI
STRONG VIETNAMESE BRANDVietnam Economic Times
CERTIFICATE OF MERIT “YOUTH UNION MOVEMENT 2014 - 2016”
State Bank of Vietnam
Awards for SeABank’s leaders
Madame Nguyen Thi NgaChairwoman of BOD
Ms. Le Thu Thuy Standing Vice Chairwoman of BOD
NĂM 2015
SeABank Annual Report 2016 | 67| SeABank Annual Report 2016 66
By the end of 2016, SeABank had achieved all business targets set by the General Shareholders Meeting. At the same time, prudential and liquidity ratios complied with regulations of the State Bank.”
“
SUSTAINABLEDEVELOPMENT
SeABank Annual Report 2016 | 69| SeABank Annual Report 2016 68
BOM’S REPORT
The Board of Management of Southeast Asia Commercial Joint Stock Bank (“the Bank”) submits this report along with the consolidated financial report of the fiscal year ending 31 December, 2016. BOARD OF DIRECTORS AND BOARD OF MANAGEMENT
The members of the BOD and BOM who operated the bank during the year and until the date this report was compiled include:
Board of Directors Ms. Nguyen Thi Nga ChairwomanMs. Le Thu Thuy Permanent Deputy ChairwomanMs. Khuc Thi Quynh Lam Deputy Chairwoman (appointed 15 February, 2016)Mr. Le Van Tan Deputy ChairmanMr. Le Tuan Anh Deputy ChairmanMr. Hoang Minh Tan MemberMr. Alexandre Maymat MemberMs. Thai Thi Phuong Hoa MemberMs. Doan Thi Thanh Huong Independent member
Board of Management Mr. Dang Bao Khanh General DirectorMs. Le Thu Thuy First Deputy General DirectorMr. Le Quoc Long Deputy General DirectorMs. Khuc Thi Quynh Lam Deputy General Director (dismissed 15 February, 2016)Mr. Nguyen Tuan Cuong Deputy General DirectorMr. Vu Dinh Khoan Deputy General DirectorMs. Van Thi Hang Deputy General DirectorMs. Tran Thi Thanh Thuy Deputy General DirectorMs. Duong Bich Hang Deputy General Director (appointed 1 February, 2016) Mr. Nguyen Ngoc Quynh Deputy General Director (appointed 1 June, 2016)Ms. Nguyen Thi Thu Huong Deputy General Director (appointed 1 June, 2016)
RESPONSIBILITY OF THE BOARD OF MANAGEMENT
The BOM of the Bank shall prepare consolidated financial statements reflecting a true and fair view of the consolidated financial situation, consolidated business results, and consolidated cash flows of the Bank during the year, consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam, as well as legal provisions relating to the preparation and presentation of financial statements. In preparing this consolidated financial report, the BOM shall:
- Select appropriate accounting policies and apply those policies in a consistent manner;- Make reasonable and prudent judgments and estimations;- Specify whether the appropriate accounting principles have been followed, or disclose and explain any
discrepancies in their application;- Prepare consolidated financial statements on a continuing basis unless it is presumed the Bank will not continue operation; - Design and implement internal control systems effectively for the purpose of preparing and presenting
consolidated financial statements reasonably to minimize risk and fraud.
FINANCIAL REPORT 2016 FINANCIAL REPORT 2016
Solid
arity Activity
Innovatio
n
Creativity
The BOM is responsible for ensuring that accounting records are properly maintained to reflect a consolidated financial situation of the Bank at any time, consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam, as well as legal provisions relating to the preparation and presentation of financial statements. The BOM is also responsible for ensuring the security of the Bank’s assets and implementing appropriate measures to discover and stop fraud and other violations.
The BOM confirms that the Bank has complied with the above requirements in preparing these consolidated financial statements.
On Behalf of the Board of Management,
Dang Bao KhanhCEO
Hanoi, 30 March, 2017
SeABank Annual Report 2016 | 71| SeABank Annual Report 2016 70
FINANCIAL REPORT 2016 FINANCIAL REPORT 2016
INDEPENDENT AUDITORS’ REPORT CONSOLIDATED BALANCE SHEETAS OF 31 DECEMBER 2016
To: The shareholders The Board of Directors and Board of Management Southeast Asia Commercial Joint Stock Bank
The accompanying summary consolidated financial statements established on March 30th, 2016, as set out from page 5 to page 51, which comprise the consolidate balance sheet as at December 31st, 2016, and the consolidated income statement and the consolidated cash flow statement for the year then ended, and the related notes, are derived from the audited consolidated financial statements of South East Asia Commercial Joint Stock Bank and its member com-panies.
Responsibility of BOMBoard of Management of the bank shall prepare and present consolidated financial statements fairly and reasonably in consistent with Vietnam accounting standards, accounting regulations applicable to credit institutions in Vietnam and the legal provisions relating to the preparation and presentation of financial statements and be responsible for necessary internal control to minimize important errors or mistakes.
Auditor’s responsibilityOur responsibility is to express an opinion on the summary consolidated financial statements based on our procedures, which were conducted in accordance with Vietnamese Standard on Auditing. These standards require us be compliance with standards and professional ethics in planning and implementing auditing procedures to ensure the reasonability of the summary consolidated financial statements whether they have the important errors or mistakes or not.
Auditing requires necessary steps to collect auding proof on date and notes of the summary consolidated financial statements. These procedures are choosen by auditors, including risk assessment with misstatements in the summary consolidated financial statements due to fraud or mistake. When assessing these risks, auditing consider the internal control of the bank relevant to preparing and presenting fair, reasonable consolidated financial statements in order to design appropriate procedures, but not for the purpose of expressing an opinion on the effectiveness of internal control of the bank. Audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by BOM as well as evaluating the overall presentation of the consolidated financial statements. We believe that collected audit proof is full and appropriate basing for our opinion.
Auditor’s opinionIn our opinion, the summary consolidated financial statements reflects fairly and reasonably, in important aspects, the consolidated financial situation of the bank ended December 31st, 2016 and consolidated business results and consolidated cash flows for the year then ended, which were conducted in accordance with Vietnamese Standard on Accounting, Accounting Regime applicable to credit institutions inVietnam and legal regulations to financial reporting.
Auditor’s emphasis We expressed an unqualified audit opinion on the consolidated financial statements about some problems as:- In Independent Auditor’s Report No.7 dated December 31st, 2016 with emphasis of the matter paragraph on loans to Shipbuilding Industry Corporation (formerly known as Vietnam Shipbuilding Industry Group - “Vinashin”) and some member companies of Vietname National Shipping Lines Corporation (Vinalines). These loans are classified and provisioned under the direction of the State management agencies.- In Independent Auditor’s Report No.15, the assigned assets of bad debts includes some evaluated by evidence of valuation advice of an independent valuation company. BOM defined that these above assets were evaluated properly at the time of offsetting debts.
Khuc Thi Lan AnhDeputy General DirectorAuditing Practising Registration Certificate No. 002-2013-001-1
Pham Tuan LinhAuditorAuditing Practising Registration Certificate No. 3001-2014-001-1
For and on the behalf ofDeloitte Vietnam Company LimitedHanoi, March 30th, 2017Socialist Republic of Vietnam
708,369
2,364,806
15,215,142 10,755,668
4,459,474
58,445,297 58,988,895
(543,598)
50,575 63,818
(13,243)
19,731,935 15,446,564
4,897,110 (611,739)
183,187 183,187
347,157 243,208 546,079
(302,871) 103,949 187,729 (83,780)
290,134 293,904
(3,770)
6,028,360 1,592,150 2,130,200 2,312,200
(6,190)
564,169
6,084,391
11,892,423 9,227,423 2,665,000
42,439,383 42,805,631
(366,248)
50,575 63,818
(13,243)
17,525,520 12,002,991
5,659,934 (137,405)
183,187 183,187
349,309 256,201 522,939
(266,738) 93,108
165,720 (72,612)
317,318 320,317
(2,999)
5,350,567 1,864,724 1,909,070 1,580,744
(3,971)
103,364,962 84,756,842
NO. ITEMS 31/12/2016 31/12/2015 million VND million VND A. ASSETS I. Cash, gold and gemstones II. Balances with the State Bank of Vietnam (“SBV”) III. Placements with and loans to other credit institutions 1. Placements with other credit institutions 2. Loans to other credit institutions IV. Loans to customers 1. Loans to customers 2. Provisions for credit losses of loans to customers V. Debt purchasing 1. Debt purchasing 2. Reserves for debt purchasing VI. Investment securities 1. Available-for-sale investment securities 2. Held-to-maturity investment securities 3. Provisions for impairment of investment securities
VII. Long-term investments 1. Other long-term investments VIII. Fixed assets 1. Tangible fixed assets a. Cost b. Accumulated depreciation 2. Intangible fixed assets a. Cost b. Accumulated amortization
Ix. Investment property a. Cost b. Accumulated amortization
x. Other assets 1. Other receivables 2. Interest and fee receivables 3. Other assets 4. Provisions for diminution in value of other assets TOTAL ASSETS
SeABank Annual Report 2016 | 73| SeABank Annual Report 2016 72
FINANCIAL REPORT 2016 FINANCIAL REPORT 2016
* The second of 02 pages, consolidated balance sheet as of 31 December 2016.
ITEMS
LIABILITIES AND OWNERS’ EQUITY
Borrowings from the Government and the SBV
Deposits and borrowings from other credit institutionsDeposits from other credit institutions Borrowings from other credit institutions
Deposits from customers
Derivative financial instruments and other financial liabilities
Grants, trusted funds and borrowings at risk of credit institutions
Valuable papers issued
Other liabilitiesAccrued fees and interest expenses Other payables and liabilities
TOTAL LIABILITIES
Capital and reservesCapital a. Charter capital b. Other funds ReservesRetained earnings
ITEMS
Loan guaranteesExchange transaction commitmentsForeign currency purchasing commitments Foreign currency selling commitmentsSwap commitmentsL/C guarantees Other guarantees
NO.
B.
I.
II.1.2.
III.
IV.
V.
VI.
VII.1.2.
VIII.1.
2.3.
NO.
1.2.
3.4.
31/12/2016
348,189
20,779,035 12,939,085
7,839,950
72,130,806
65,794
393
2,900,000
1,260,915 1,187,167
73,748
97,485,132
5,879,830 5,465,881 5,465,826
55 173,629 240,320
31/12/2016
12,500 41,747,320
3,350,333 3,365,180
35,031,807 627,427 662,703
31/12/2015
181,477
18,073,040 10,653,524
7,419,516
57,018,437
14,315
16,033
2,900,000
784,679 649,110 135,569
78,987,981
5,768,861 5,465,881 5,465,826
55 156,111 146,869
31/12/2015
12,500 2,161,641
622,396 649,330 889,915 463,699
1,044,919
TOTAL LIABILITIES AND OWNERS’ EQUITY
OFF BALANCE SHEET ITEMS
103,364,962 84,756,842
million VND
million VND
30 March 2017
30 March 2017
Prepared by:
Ms. Nguyen Thi HoanPreparer
Concurred by:
Ms. Nguyen Thi Thu Huong Chief Accountant
Approved by:
Mr. Dang Bao KhanhCEO of SeABank
Prepared by:
Ms. Nguyen Thi HoanPreparer
Concurred by:
Ms. Nguyen Thi Thu Huong Chief Accountant
Approved by:
Mr. Dang Bao KhanhCEO of SeABank
CONSOLIDATED INCOME STATEMENT
31/12/2016
6,149,615 (4,306,583)
1,843,032 149,651
(105,456)
44,195
(15,548)
-
36,589 3,559
(1,365)
2,194
3,031
(1,119,317)
794,176
(648,279)
145,897 (29,108)
(29,108)
116,789
203
31/12/2015
4,337,090 (3,190,529)
1,146,561 101,263 (60,760)
40,503
(22,678)
1,497
2,023 7,062
(2,527)
4,535
5,457
(967,923)
209,975
(93,009)
116,966 (25,081)
(25,081)
91,885
159
NO. ITEMS 1. Interest and similar income 2. Interest and similar expenses I. Net interest income 3. Income from services 4. Expenses on services II. Net profit from services III. Loss from trading foreign currencies IV. Net gain from trading securities
V. Net gain from trading investment securities 5. Other operating income 6. Other operating expenses
VI. Net profit/(loss) from other activities VII. Income from capital contribution, equity investments VIII. Operating expenses Ix. Net profit from operating activities before credit provision expenses x. Provision expenses for credit losses xI. Profit before tax 7. Current corporate income tax expenses xII. Corporate income tax expenses xIII. Profit after tax
xIV. Earnings per share (VND)
million VND
SeABank Annual Report 2016 | 75| SeABank Annual Report 2016 74
CONSOLIDATED CASH FLOW STATEMENT
NO.
II.
1.
III.
IV.
V.
VI.
FINANCIAL REPORT 2016 FINANCIAL REPORT 2016
ITEMS
Net cash from/(used in) investing activities
Dividends and profits for shareholders
Net cash from/(used in) financing activities
NET INCREASE/(DECREASE) IN CASH
Cash and cash equivalents at beginning of year
Cash and cash equivalents at end of year
31/12/2016
(19,815) -
-
(2,047,140)
15,875,983
13,828,843
31/12/2015
(103,947)
(124,510)
(124,510)
(2,617,715)
18,493,698
15,875,983
NO. ITEMS 31/12/2016 31/12/2015
CASH FLOW FROM OPERATING ACTIVITIES 1. Interest and similar income 2. Interest and similar expenses 3. Income from services 4. Net cash from dealing in foreign currencies, gold and trading securities5. Other income/(expenses) 6. Payments to employees and for operating management 7. Corporate income tax paid 8. Real income tax paid Operating profit before movement in assets and working capital Movement in operating assets 9. Changes in deposits at and loans to other credit institutions 10. Changes in trading securities 11. Changes in loans to customers 12. Changes in other operating assets Movement in operating liabilities 13. Changes in borrowings from the Government and State Bank of Vietnam 14. Changes in deposits and borrowings from other credit institutions 15. Changes in deposits from customers (including State Treasury) 16. Changes in funding, investment trusts, and loans in which credit institutions bear risk 17. Changes in derivative financial instruments and other financial liabilities18. Changes in other operating liabilities I. NET CASH FROM/(USED IN) OPERATING ACTIVITIES CASH FLOW FROM INVESTING ACTIVITIES 1. Acquisition of fixed assets 2. Proceeds from sales, disposal of fixed assets 3. Acquisition of real estate4. Proceeds from selling real estate5. Dividends and profit received from long-term investments and capital contribution
* The second of 02 pages, consolidated cash flow statement as of 31 December 2016.
million VNDmillion VND
30 March 2017
Prepared by:
Ms. Nguyen Thi HoanPreparer
Concurred by:
Ms. Nguyen Thi Thu Huong Chief Accountant
Approved by:
Mr. Dang Bao KhanhCEO of SeABank
5,574,889
(3,769,439) 46,855 21,041
1,686 509
(957,614) (28,199)
889,728
(20,885,513) (1,794,474) (3,384,445)
(15,875,841) 169,247
17,968,460
166,712
2,705,995
15,112,372
(15,640)
51,479
(52,458)
(2,027,325) (48,922)
260 (19,000)
44,816 3,031
3,981,118
(3,139,502) 40,503
(19,158)
4,535 -
(871,372) (24,954)
(28,830)
(6,940,912)
8,895,240 (682,778)
(15,646,276) 492,902
4,580,484 181,477
(7,523,289)
11,988,301
(3,920)
14,315
(76,400)
(2,389,258) (97,025)
2,063 (25,432)
10,990 5,457
SeABank Annual Report 2016 | 77| SeABank Annual Report 2016 76
Total assets 103,365 119,383 Billion VND
Charter capital 5,466 8,199 Billion VND
Lending (M1) 59,053 76,069 Billion VND
Deposits (M1) 72,131 94,099 Billion VND
Turnover from service activities 150 162 Billion VND
Profit before tax 146 169 Billion VND
NPL ratio 1.83% <= 3% %
CAR 15.59% Sufficient
Payment Capability Sufficient Sufficient
Indicator 2016 Result 2017 Plan Unit
BUSINESS PLAN 2017
SeABank Annual Report 2016 | 79| SeABank Annual Report 2016 78
Binh Dinh
Quang Ngai
Hue
Paracel Islands(Da Nang)
Spratley Islands(Khanh Hoa)
Hai Phong
Thanh Hoa
Nghe An
Da Nang
Khanh Hoa
Ba Ria - Vung Tau
Dong Nai
An Giang Ho Chi Minh City
Ha NoiVinh Phuc
Thai Nguyen
Hai Duong
Quang Ninh
Dak Lak
Binh Duong
Can Tho
Kien Giang
Ca Mau
Tien Giang
Ha Tinh
transactionoutlets
Bac Ninh
APPENDIxTRANSACTION POINTS OF SEABANK
APPENDIxTRANSACTION POINTS OF SEABANK
NORTH
Outlet Address Tel Fax
SeABank Operations Center
SeABank Tran Khat Chan
SeABank Le Thai To
SeABank Ha Noi
SeABank Ho Guom
SeABank Han Thuyen
SeABank Lan Ong
SeABank Sai Dong
SeABank Bach Mai
SeABank Tran Phu
SeABank Ba Trieu
SeABank Nguyen Huu Huan
SeABank Ngo Gia Tu
SeABank Ngoc Lam
SeABank Soc Son
SeABank Van Xuan
SeABank Quan Thanh
SeABank Dai An
SeABank Ho Tung Mau
SeABank Phu My
SeABank Dong Da
SeABank Nguyen Ngoc Nai
SeABank Nguyen An Ninh
SeABank Vinh Hoang
SeABank Dai Kim
SeABank Kim Lien
SeABank Kham Thien
SeABank Ton That Tung
SeABank Ho Dac Di
SeABank Cau Giay
SeABank My Dinh
SeABank Nguyen Khanh Toan
SeABank Lac Long Quan
SeABank Thang Long
SeABank Tay Ho
SeABank Xuan La
SeABank Yen Phu
SeABank Hai Ba Trung
SeABank Lang Ha
SeABank Lang Thuong
SeABank Trung Hoa
SeABank Tran Duy Hung
SeABank Thanh Cong
SeABank Thai Thinh
SeABank Dao Tan
SeABank Hao Nam
SeABank Doi Can
SeABank Ha Dong
SeABank Thanh Tri
SeABank Kim Van
SeABank Van Quan
SeABank Ngoc Hoi
SeABank Long Bien
SeABank Hai Phong
SeABank Tran Nguyen Han
SeABank Ton Dan
04.39448688
04.36230689
04.39448688
04.39436555
04.39386946
04.39727824
04.39233974
04.39438394
04.36274925
04.37475935
04.39440250
04.62701188
04.38729532
04.38736432
04.36230689
04.62823333
04.39274108
04.62690696/89
04. 39448675
04.62692526
04.62823333
04.62851399
04.36628315
04.36230689
04.35334109
04.35334109
04.35187381
04.62823333
04.35334109
04.37914507
04.37633458
04.62831075
04.37591041
04.32474332
04.37921361
04.62581166
04.37153366
04.36230689
04.37764233
04.37759537
04.35640161
04.62561188
04.62691188
04.35627465
04.37345848
04.37345848
04.37236171
04.63251188
04.35420186
04.63251188
04.63251188
04.35334109
04.38729531
0313.747878
0313.782500
0313.831407
04.39448689
04. 39766400
04.39382232
04.39282698
04.39386947
04.39727825
04.39233975
04.39393635
04.36274926
04.37475934
04.39440249
04.62701166
04.38729537
04.38736431
04.35955523
04.62526333
04.39274109
04 626 906 97
04.37586764
04.62692506
04.62526333
04.62851399
04.36628316
04.36343617
04.35334109
04.35334108
04.35187381
04.62526333
04.35739997
04.37914509
04.37633459
04.62831076
04.37591041
04.32474331
04.37921360
04.62581188
04.37153799
04.36230690
04.37764232
04.37759538
04.35640161
04.62561166
04.62691166
04.35627471
04.37345849
04.35123659
04.37236171
04.63251166
043.5420188
04.33119635
04.33544338
04.35334108
04.38729536
0313.747880
0313.782500
0313.831407
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
25 Tran Hung Dao, Hoan Kiem, Hanoi
270 Tran Khat Chan, Thanh Nhan, Hai Ba Trung, Hanoi
26A Le Thai To, Hang Trong, Hoan Kiem, Hanoi
12 - 14 Tran Nhat Duat, Hoan Kiem, Hanoi
89 Dinh Tien Hoang, Hoan Kiem, Hanoi
21 Han Thuyen, Hai Ba Trung, Hanoi
47 Lan Ong, Hoan Kiem, Hanoi
1st floor, Sunrise building 3A, Sai Dong Urban Area, Long Bien, Hanoi
350 Bach Mai, Hai Ba Trung, Hanoi
5 Tran Phu, Ba Dinh, Hanoi
57 Ba Trieu, Hoan Kiem, Hanoi
104 Nguyen Huu Huan, Hoan Kiem, Hanoi
487 Ngo Gia Tu, Long Bien, Hanoi
278 Ngoc Lam, Long Bien, Hanoi
44/B2, Soc Son town, Soc Son, Hanoi
1, 52 Ba Trieu building, Hoan Kiem, Hanoi
5/188, 188 Quan Thanh, Ba Dinh, Hanoi
PVI Tower, 168 Tran Thai Tong, Cau Giay, Ha Noi
4/32, Mai Dich, Cau Giay, Hanoi
1/N1- G1 Phu My, My Dinh, Tu Liem, Hanoi
324 Tay Son, Dong Da, Hanoi
89 Nguyen Ngoc Nai, Thanh Xuan, Hanoi
116 Nguyen An Ninh, Hoang Mai, Hanoi
1st floor Tien Phu Building, 8-3 A, Vinh Hoang, Hoang Mai, Hanoi
15B Dai Kim, Hoang Mai, Hanoi
436 Xa Dan, Dong Da, Hanoi
142 Le Duan, Dong Da, Hanoi
1st floor, A12 building, Khuong Thuong, Dong Da, Hanoi
1st floor, 156 Xa Dan II, Dong Da, Hanoi
Oriental West lake building, 174 Lac Long Quan, Tay Ho, Hanoi
14 Nguyen Co Thach, Tu Liem, Hanoi
102/N2/A2 Nguyen Khanh Toan, Cau Giay, Hanoi
12/1, Nghia Tan, Cau Giay, Hanoi
448 Hoang Hoa Tham, Tay Ho, Hanoi
249 Hoang Quoc Viet, Cau Giay, Hanoi
79 Xuan La, Tay Ho, Hanoi
151 Yen Phu, Tay Ho, Hanoi
11/K12B Tran Dai Nghia, Hai Ba Trung, Hanoi
22 Lang Ha, Dong Da, Hanoi
74 Chua Lang, Dong Da, Hanoi
8 Trung Yen, Yen Hoa, Cau Giay, Hanoi
170 Tran Duy Hung, Cau Giay, Hanoi
14 Lang Ha, Ba Dinh, Hanoi
61 Thai Thinh No.2, Dong Da, Hanoi
62 Dao Tan, Ba Dinh, Hanoi
45 Hao Nam, Dong Da, Hanoi
225 Doi Can, Ba Dinh, Hanoi
150 Tran Phu, Ha Dong, Hanoi
E8/E Yen Xa, Tan Trieu, Thanh Tri, Hanoi
1st floor, CT12B building, Kim Van - Kim Lu urban, Dai Kim, Hoang Mai, Hanoi
108 Nguyen Khuyen, Van Quan, Ha Dong, Hanoi
267 Ngoc Hoi, Van Dien, Thanh Tri, Ha Noi
474 Nguyen Van Cu, Long Bien, Hanoi
15 Minh Khai, Hong Bang, Hai Phong
227C Tran Nguyen Han, Le Chan, Hai Phong
37 Ton Dan, Hong Bang, Hai Phong
SeABank Annual Report 2016 | 81| SeABank Annual Report 2016 80
0511.3584366
0511.3651398
0511.627599
0511.3627599
0511.3727338
0511.3830303
0511.3896550
058.3819030
058.3955804
058.3880277
058.3835585
058.3973975
058.3852855
0500.3849888
0500.3982828
0500.3928686
05003.752.222
038.3542775
0383.576.696
0383.544345
038.3542775
0388.699345
0373.853336
0373.888638
SeABank Le Chan
SeABank To Hieu
SeABank Hang Kenh
SeABank Hai An
SeABank Luong Khanh Thien
SeABank Le Loi
SeABank Da Nang
SeABank Lach Tray 1
SeABank Lach Tray 2
SeABank Le Thanh Tong
SeABank Quang Ninh
SeABank Cam Pha
SeABank Ha Long
SeABank Bac Ninh
SeABank Tien An
SeABank Tu Son
SeABank Lim
SeABank Hai Duong
SeABank Nguyen Luong Bang
SeABank Hai Tan
SeABank Sao Do
SeABank Kim Thanh
SeABank Gia Loc
SeABank Thanh Dong
SeABank Vinh Phuc
SeABank Vinh Yen
SeABank Thai Nguyen
SeABank Pho Yen
SeABank Da Nang
SeABank Hoang Dieu
SeABank Nui Thanh
SeABank Tuyen Son
SeABank Dien Bien Phu
SeABank Le Loi
SeABank Le Duan
SeABank Nha Trang
SeABank Cam Ranh
SeABank Le Hong Phong
SeABank Vinh Hai
SeABank My Ca
SeABank Dien Khanh
SeABank Dak Lak
SeABank Buon Don
SeABank Quang Phu
SeABank Krong Nang
SeABank Nghe An
SeABank Le Nin
SeABank Nguyen Sy Sach
SeABank Nguyen Van Cu
SeABank Nguyen Thi Minh Khai
SeABank Thanh Hoa
SeABank Nguyen Trai
373 Nguyen Van Linh, Hai Chau, Da Nang
22 - 22A Hoang Dieu, Hai Chau, Da Nang
104 -106 -108 Nui Thanh, Hai Chau, Da Nang
1254 Xo Viet Nghe Tinh, Hai Chau, Da Nang
505-507 Dien Bien Phu, Thanh Khe, Da Nang
101-103 Le Loi, Hai Chau, Da Nang
269 - 271 Le Duan, Thanh Khe, Da Nang
42 Yersin, Van Thang, Nha Trang
2142 - 2144 Hung Vuong, Cam Loc, Cam Ranh
406 Le Hong Phong, Phuoc Long, Nha Trang
10A/2/4, Vinh Hai, Nha Trang
371 Hung Vuong, My Ca, Cam Ranh, Khanh Hoa
99 Highway 1, Dien Khanh town, Khanh Hoa
32 Quang Trung, Thong Nhat, Buon Me Thuot, Dak Lak
15 Tan Hoa, Buon Don, Dak Lak
121 Hung Vuong, Quang Phu town, Cu M’gar, Dak Lak
152 Nguyen Tat Thanh, Krong Nang, Dak Lak
15 Quang Trung, Vinh, Nghe An
32 Le Nin, Vinh, Nghe An
2 Nguyen Sy Sach, Vinh, Nghe An
288 Nguyen Van Cu, Hung Binh, Vinh, Nghe An
18 Nguyen Thi Minh Khai, Hung Binh, Vinh, Nghe An
19 Phan Chu Trinh, Thanh Hoa
272 - 274 Nguyen Trai, Tan Son, Thanh Hoa
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
259 Hai Ba Trung, Le Chan, Hai Phong
227 To Hieu, Le Chan, Hai Phong
181 Hang Kenh, Le Chan, Hai Phong
17/B1/7B Le Hong Phong, Dong Khe, Ngo Quyen, Hai Phong
117 Luong Khanh Thien, Ngo Quyen, Hai Phong
27 Le Loi, Ngo Quyen, Hai Phong
162 Da Nang, Ngo Quyen, Hai Phong
198 Lach Tray, Ngo Quyen, Hai Phong
231A Lach Tray, Hai Phong
508 Le Thanh Tong, Van My, Ngo Quyen, Hai Phong
476 - 478 Nguyen Van Cu, Hong Hai, Ha Long, Quang Ninh
662 Tran Phu, Cam Thach, Cam Pha, Quang Ninh
361 - 363 Le Thanh Tong, Ha Long, Quang Ninh
66-68 Ly Thai To, Bac Ninh
173 Nguyen Gia Thieu, Tien An, Bac Ninh
202 Tran Phu, Tu Son, Bac Ninh
102 Ly Thuong Kiet, Lim town, Tien Du, Bac Ninh
122C - 124A Thong Nhat, Hai Duong
93C Nguyen Luong Bang, Hai Duong
677 Le Thanh Nghi, Hai Tan, Hai Duong
10 Nguyen Trai 1, Sao Do, Chi Linh, Hai Duong
Dong Van, Phu Thai town, Kim Thanh, Hai Duong
Cho Cuoi, Gia Loc town, Hai Duong
33 Ho Chi Minh Highway, Hai Duong
4 Me Linh, Lien Bao, Vinh Yen, Vinh Phuc
125 Ngo Quyen, Vinh Yen, Vinh Phuc
65 Hoang Van Thu, Thai Nguyen
291 Ba Hang, Pho Yen, Thai Nghuyen
APPENDIxTRANSACTION POINTS OF SEABANK
APPENDIxTRANSACTION POINTS OF SEABANK
0313.711166
0313.610406
031.3612966
031.3260088
0313.921193
0313.655919
0313.650637
0313.641049
0313.735710
0313.654298
033.3525388
033.3939206
033.3556676
0241.3896272
0241.3896272
0241.3896272
0241.3896272
0320.3849999
0320.3893966
0320.3864899
0320.3594444
0320.3561788
0320.3717456
0320.3848989
0211.3696 666
0211.3696 666
0280.3659268
02803.663.868/69
0511.3584360
0511.3651397
0511.3632632
0511.3782777
0511.3727333
0511.3830444
0511.3896555
058.3819003
058.3955800
058.3880488
058.3835588
058.3973977
058.3852852
0500.3898888
0500.3982828
0500.3928686
05003.855.557
0383.542668
0383.576.686
0383.544333
0383.542668
0388.699456
0373.857575
0373.888628/919
NORTH
Outlet Address Tel Fax
CENTRAL
Outlet Address Tel Fax
CENTRAL
Outlet Address Tel Fax
SOUTH
Outlet Address Tel Fax
SeABank Truong Thi
SeABank Binh Dinh
SeABank Quang Ngai
SeABank Truong Quang Trong
SeABank Dong Cat
SeABank Hue
SeABank Ha Tinh
SeABank Ho Chi Minh
SeABank District 9
SeABank District 1
SeABank Botanic
SeABank Bach Dang
SeABank Khanh Hoi
SeABank Nguyen Thi Dinh
SeABank Le Quang Dinh
SeABank Nguyen Thai Son
SeABank Ham Nghi
SeABank Sai Gon
SeABank Hung Vuong
SeABank District 8
SeABank District 11
SeABank Tran Hung Dao
SeABank District 10
SeABank Phu My Hung
SeABank Da Kao
SeABank Hoa Binh
SeABank Le Van Sy
SeABank Tan Binh
SeABank Quang Trung
SeABank Cong Hoa
SeABank Nha Be
SeABank Tan Phu
SeABank Binh Tan
SeABank Tan Phat
SeABank Phu Lam
SeABank Tan Thanh
SeABank Binh Duong
SeABank Thu Dau Mot
SeABank Di An
SeABank So Sao
SeABank Vung Tau
SeABank Ba Ria
SeABank Sao Mai
SeABank Trung Nhi
SeABank Dong Nai
SeABank Ho Nai
SeABank Can Tho
SeABank Xuan Khanh
SeABank An Giang
SeABank Kien Giang
SeABank Tien Giang
SeABank Ca Mau
Representative office
28A Le Loi, District 1, Ho Chi Minh
3 Le Van Viet, District 9, Ho Chi Minh
1st floor Horizon Commercial Building-214 Tran Quang Khai, District 1, Ho Chi Minh
312 Nguyen Thuong Hien, Phu Nhuan, Ho Chi Minh
1st floor NICE Building - 467 Dien Bien Phu, Ward 25, Binh Thanh, Ho Chi Minh
237 Khanh Hoi, District 4, Ho Chi Minh
518 Nguyen Thi Dinh, District 2, Ho Chi Minh
572 Le Quang Dinh, Go Vap, Ho Chi Minh
223 Nguyen Thai Son, Ward 7, Go Vap, Ho Chi Minh
31 - 33 - 35 Ham Nghi, District 1, Ho Chi Minh
78 - 80 Cach Mang Thang 8, District 3, Ho Chi Minh
108 Ly Thuong Kiet, Ward 7, District 10, Ho Chi Minh
8 - 10 Road 9A Residential Trung Son, Binh Hung, Binh Chanh, Ho Chi Minh
1024 - 1026 3/2 Str., Ward 12, District 11, Ho Chi Minh
746 Tran Hung Dao, Ward 2, District 5, Ho Chi Minh
320 - 322 3/2 Str., District 10, Ho Chi Minh
Petroland Tower Building, 12 Tan Trao, Tan Phu, District 7, Ho Chi Minh
60 Nguyen Dinh Chieu Building, Da Kao, District 1, Ho Chi Minh
699 Le Trong Tan, Binh Tan, Ho Chi Minh
344 Le Van Sy, District 3, Ho Chi Minh
197 -199 Ly Thuong Kiet, Ward 6, Tan Binh, Ho Chi Minh
486 Quang Trung, Go Vap, Ho Chi Minh
266 Cong Hoa, Tan Binh, Ho Chi Minh
Dragon Tower, 8 Nguyen Huu Tho, Nha Be, Ho Chi Minh
166 Luy Ban Bich, Tan Thoi Hoa, Tan Phu, Ho Chi Minh
264 Vanh Dai Trong, Binh Tri Dong, Binh Tan, Ho Chi Minh
295 - 297 Minh Phung, Ward 2, District 11, Ho Chi Minh
27D, Kinh Duong Vuong, District 6, Ho Chi Minh
48 Truong Son, Tan Binh, Ho Chi Minh
203 Yersin, Hiep Thanh, Thu Dau 1, Binh Duong
254 Binh Duong, Phu Hoa, Thu Dau Mot, Binh Duong
6A/10 Binh Minh, Di An, Binh Duong
1545/12/2 Binh Duong, Hiep An, Thu Dau Mot, Binh Duong
270 Le Loi, Vung Tau, Ba Ria - Vung Tau
76 Bach Dang, Ba Ria, Ba Ria - Vung Tau
171 Le Hong Phong, Ward 7, Ba Ria - Vung Tau
27 - 29 - 31 Trung Nhi, Ward 1, Ba Ria - Vung Tau
7/2 Block 2, Pham Van Thuan, Highway 15, Tam Hiep, Bien Hoa, Dong Nai
132/4, 10 Str., Tan Bien, Bien Hoa, Dong Nai
26 - 28 Ly Tu Trong, Ninh Kieu, Can Tho
301 30/4 Str., Xuan Khanh, Ninh Kieu, Can Tho
317 Tran Hung Dao, My Long, Long xuyen, An Giang
204 Nguyen Trung Truc, Rach Gia, Kien Giang
59 - 60 - 61 Dinh Bo Linh, My Tho, Tien Giang
125 - 127, Nguyen Tat Thanh, Ca Mau
A&B Tower Building, Le Lai, District 1, Ho Chi Minh
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
753 Ba Trieu, Truong Thi, Thanh Hoa
394 - 396 Tran Hung Dao, Quy Nhon, Binh Dinh
111 Hung Vuong, Nguyen Nghiem, Quang Ngai
9B, Truong Tho Tay, Quang Ngai
Civil Group 1, Mo Duc, Quang Ngai
23 Hanoi, Phu Nhuan, Hue City, Thua Thien Hue
144B Tran Phu, Ha Tinh
0373.857575
056.3811455
055.3737999
055.3737 999
055.3737 999
054.3948688
0393.767272
0373.853336
056.3812355
055.3737997
055.3697 999
055.3944 999
054.3985555
0393767171
08.54041505
08.62806264
08.62990214/15
08.35500010
08.35119326/27
08.62619388/89
08.62870621
08.62957836
08.62957558
08.38273166
08.39333232
08.62611748
08. 6.2664152/53
08.62934373/63
08.39246920
08.38626955
08.54135256
08.39118243
08.62673614
08.62909173
08.38637439
08.62574844
08.62922060
08.37840300
08.39737233
08.86260661
08. 39695206
08.36670827
08.38488087
0650.3716055
0650.6250874
0650.3796895
0650.3585667
064. 3626 888
064.3717530
064.3577408
064.3513263
061.6290.900
061.3989988
0710.6252666
0710.3754686
076.6250405
0776.251.068
073. 3989888
0780.3662266
08.39143705
08.54041525
08.37309779
08.62990213
08.35158995
08.35119330
08.62619384
08.62870620
08.62957837
08.62957553
08.38273167
08.39333623
08.62611749
08. 62664154
08.62934373
08.3924.6913
08.38626950
08.54135258
08.39118241
08.62673613
08.62909184
08.38637438
08.62574845
08.62922061
08.37840308
08.39737237
08.86260663
08.3969 5208
08.36670826
08.38488090
0650.3716053
0650.6250875
0650.3796896
0650.3585668
064.3543 098
064.3717540
064.3577410
064.3513264
061.6290.833
061.398.98.33
0710.6253555
0710.3754868
076.6250414
077.6251.077
073. 3978349
0780.3663366
08.39143707
0313.711166
0313.610406
031.3612966
031.3246276
0313.921193
0313.655919
0313.650637
0313.641049
0313.735710
0313.654298
033.3525399
033.3929208
033.3556577
0241.3896003
0241.3893162
0241.3711522
0241.3711523
0320.3849666
0320.3893663
0320.3864898
0320.3594777
0320.3561789
0320.3717888
0320.3848988
0211.3696 667
0211.3696 675
0280.3659267
02803.663.867
SeABank Annual Report 2016 | 83| SeABank Annual Report 2016 82
ALGERIABanque Al-Baraka d’Algerie*
ARGENTINABanco de la Nacion Argentina*
AUSTRALIAAustralia and New Zealand Banking Group Limited (ANZ Bank)*Commonwealth Bank of Australia*KEB Hana Bank Co., Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)
AUSTRIAErste group bank AG*Erste bank der oesterreichischen sparkassen AG*Oberbank AG*Raiffeisen bank international AG*Société Générale
BELARUSBelarusian Bank for Development and Reconstruction ‘Belinvestbank’ Joint-Stock Company (Belinvestbank JSC)*Joint-Stock Company Belagroprombank*Joint Stock Company Savings Bank Belarusbank (Belarusbank)*
BANGLADESHIslamic bank Bangladesh Ltd.*
BAHRAINKEB Hana Bank Co., Ltd.
BENINSociété Générale de Banques au Benin
BELGIUMBNP Paribas Fortis SA/NV*Société Générale
BULGARIAUnited Bulgarian Bank AD*
BRAzILBanco KEB do Brasil S.A.*Banco Société Générale Brasil S.A.*
CAMBODIAACLEDA Bank Plc.*Canadia Bank Plc*Foreign Trade Bank of Cambodia*
CANADACanadian Imperial Bank of Commerce*KEB Hana Bank Canada*
CHINAAgricultural Bank of China Limited*Axis Bank Ltd.Bank of Anshan Co.,Ltd.* Bank of Beijing Co., Ltd.*Bank of Chengdu*Bank of Communications Co., Ltd.*Bank of Ningbo Co., Ltd.*Bank of Ruifeng*China Construction Bank Corporation*China Everbright Bank Co., Ltd.*China Guangfa Bank Co., Ltd.*China Merchants Bank Co., Ltd.*Citibank (China) Co., Ltd.*CommonWealth Bank of AustraliaHana Bank (China) Co., Ltd.*Hua Xia Bank Co., Limited*Industrial and Commercial Bank of China Limited (ICBC)*Industrial Bank Co., Ltd.*Industrial Bank of Korea (China) Limited*Jiutai Rural Commercial Bank Co., Ltd.*Ningbo Yinzhou Rural Commercial Bank Co., Ltd. (Yinzhou Bank)*Ping An Bank Co., Ltd.*Société Générale (China) Limited*UniCredit S.p.AWells Fargo Bank N.A.Woori Bank (China) Ltd.*Xiamen International Bank Co., Ltd.*Zhejiang Chouzhou Commercial Bank Co., Ltd.*Zhejiang Mintai Commercial Bank Co., Ltd.*Zhejiang Tailong Commercial Bank Co., Ltd.*
CROATIAErste & Steiermärkische Bank d.d.*Société Générale – Splitska Banka d.d.*
CzECH REPUBLICCeska Sporitelna A.S.*Commerzbank AGKomercni Banka A.S.*
DENMARKSkjern Bank A/S*
EGYPTArab African International Bank*Bank of Alexandria S.A.E*Banque Du Caire*Banque Misr*Emirates NBD Bank PJSC*
ENGLANDCitibank N.A.
British Arab Commercial Bank Plc*Commerzbank AGKEB Hana Bank Co., Ltd.Mizuho Bank Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)Société GénéraleWells Fargo Bank N.A.Woori Bank Co., Ltd.
GERMANYBHF-Bank Aktiengesellschaft (BHF-BANK)*Citigroup Global Markets Deutschland AG*Commerzbank AG*Deutsche Bank AG*Deutsche Bank Privat- und Geschaeftskunden AG*Deutsche Zentral-Genossenschaftsbank (DZ Bank AG)*Joh. Berenberg, Gossler & Co. KG (Berenberg Bank)*KEB Hana Bank (D) AG* Landesbank Baden-Württemberg*Norddeutsche Landesbank Girozentrale*Société GénéraleSparkasse KoelnBonn* UniCredit Bank AG (Hypovereinsbank)*
GREECEPiraeus Bank SA*
HONG KONGABN Amro Bank N.V.Axis Bank Ltd.BNP ParibasCitibank N.A.Commerzbank AGErste Group Bank AGKEB Hana Bank Co., Ltd.Société GénéraleUniCredit Bank AG Wells Fargo Bank N.A.
INDIAAxis Bank Ltd.*Citibank N.A.ICICI Bank Limited*Mashreqbank PSCSociété Générale
INDONESIACitibank N.A.PT Bank CIMB Niaga Tbk*PT Bank Maybank Indonesia Tbk*PT Bank Mega Tbk*
IRELANDCitibank Europe Plc*
ITALYBanca Popolare dell’Emilia Romagna*Banca Popolare di Milano S.C.a R.L.* Banco Di Napoli S.p.A.*Cassa di Risparmio in Bologna S.p.A. (Carisbo)*Crédit Agricole Cariparma S.p.A*Citibank N.A.Iccrea Banca S.p.A. Istituto Centrale del Credito Cooperativo*Intesa SanPaolo S.P.A*Mizuho Bank Ltd.Société GénéraleUnicredit S.p.A*
JAPANCitibank Japan Ltd.*Kansai Urban Banking Corporation*KEB Hana Bank Co., Ltd.Mizuho Bank Ltd.*Oversea - Chinese Banking Corporation Limited (OCBC)Resona Bank Ltd.*Société GénéraleSumitomo Mitsui Banking Corporation*The Michinoku Bank Ltd.*The Ogaki Kyoritsu Bank Ltd.*UniCredit Bank AGWells Fargo Bank N.A.
JORDANArab Jordan Investment Bank
KOREACitibank Korea Inc*Daegu Bank Ltd.*Industrial Bank of Korea*KEB Hana Bank Co., Ltd.*Kookmin Bank Co., Ltd.Landesbank Baden-Württemberg National Federation of Fisheries Cooperatives (Suhyup Bank)*Nonghyup Bank*Oversea - Chinese Banking Corporation Limited (OCBC)Shinhan Bank*Société GénéraleThe Busan Bank Co., Ltd.*Wells Fargo Bank N.A.Woori Bank Co., Ltd.*
KUWAITCommercial Bank of Kuwait KPSC*
LATVIACitadele Banka AS*
LAOSBanque Pour Le Commerce Exterieur Lao
Public*Malayan Banking Berhad
MALAYSIACitibank Berhad*Malayan Banking Berhad (Maybank)*Oversea - Chinese Banking Corporation Limited (OCBC)
MOROCCOAttijariwafa Bank*
NEW zEALANDANZ Bank New Zealand Limited*
NETHERLANDSABN Amro Bank N.V.* KEB Hana Bank Co., Ltd.Societe Generale
NORWAYNB Bank ASA*Skandinaviska Enskilda Banken AB
OMANBankmuscat SAOG*
PANAMAKEB Hana Bank Co., Ltd.
PAKISTANMeezan Bank Ltd.*
PERUBanco de Crédito del Perú*Banco GNB Perú*Banco Internacional del Perú (Interbank)*
PHILIPPINESCitibank N.A.KEB Hana Bank Co., Ltd.
POLAND Bank Millennium SA*Bank Polska Kasa Opieki S.A.*mBank S.A.*Societe Generale
ROMANIABanca Commerciala Romana S.A.*BRD-Groupe Societe Generale SA*
RUSSIAJoint Stock Company ‘ALFA-BANK’ (Alfa- Bank)*Public Joint Stock Company B&N Bank*
SINGAPOREABN Amro Bank N.V.Axis Bank Ltd.BNP Paribas
Citibank N.A.Commerzbank AGCrédit Agricole CIBDBS Bank Ltd.*Deutsche Bank AGDNB Bank ASAKEB Hana Bank Co., Ltd.Mizuho Bank Ltd. Oversea - Chinese Banking Corporation Limited (OCBC)Skandinaviska Enskilda Banken ABSociété GénéraleUniCredit Bank AGWells Fargo Bank N.A.
SLOVAKIAKomercni Banka A.S.Slovenska Sporitelna A.S.*
SOUTH AFRICASociété Générale
SPAINBanco De Sabadell S.A.*Caixabank S.A.*Citibank Europe PlcCommerzbank AG
SRI LANKAAXIS BANK LTD.SEYLAN BANK PLC*
SWEDENSkandinaviska Enskilda Banken AB*
SWITzERLANDHabib Bank AG Zurich*Luzerner Kantonalbank AG*
TAIWANBank of America N.A.Bank SinoPac Co., Ltd.*Cathay United Bank*Chang Hwa Commercial Bank Ltd.*Citibank N.A.Citibank Taiwan Ltd*E. Sun Commercial Bank Ltd.*Hua nan Commercial Bank Ltd.*Land Bank of Taiwan Co., Ltd.*Mega International Commercial Bank Co., Ltd.*Oversea - Chinese Banking Corporation Limited (OCBC)Société GénéraleTaichung Commercial Bank Co., Ltd.*Taipei Fubon Commercial Bank Co., Ltd*Taiwan Cooperative Bank Co., Ltd.*Taiwan Shin Kong Commercial Bank Co., Ltd.*Wells Fargo Bank N.A.Wells Fargo Bank, N.A
APPENDIxCORRESPONDENT BANK NETWORK
APPENDIxCORRESPONDENT BANK NETWORK
| SeABank Annual Report 2016 84
TUNISIAUnion Interationale de Banque*
THAILANDBank of Ayudhya Public Company Limited*Bangkok Bank Public Company Limited*Cimb Thai Bank Public Company Limited*Citibank N.A.Islamic Bank of Thailand*KasikornBank Public Company Ltd.*Krung Thai Bank Public Company Ltd.*Mizuho Bank Ltd.Oversea - Chinese Banking Corporation Limited (OCBC)Thanachart Bank Public Company Limited*
UAEAbu Dhabi Commercial Bank PJSC*Axis Bank Ltd.First Gulf Bank*Habib Bank AG ZurichMashreqbank PSC*National Bank of Abu Dhabi*National Bank of Ras Al-Khaimah P.S.C.*
UKRAINEPJSC Bank Credit Dnepr*Joint Stock Company The State Export-Import Bank of Ukraine (JSC Ukreximbank)*
USABank of America N.A.*BNP ParibasCapital One N.A. *China Construction Bank CorporationCitibank N.A.*CoBank, ACB *Commerzbank AGDeutsche Bank Trust Company Americas *Far East National Bank *Fifth Third Bank*JP Morgan Chase Bank N.A.*KEB Hana Bank Co., Ltd.Mashreqbank PSCMUFG Union Bank N.A.*Oversea - Chinese Banking Corporation Limited (OCBC)PNC Bank N.A.*Société GénéraleThe Bank of New York Mellon Corporation*Wells Fargo Bank N.A.* Whitney BankWoori Bank Co., Ltd.
VIETNAMAn Binh Commercial Joint Stock Bank* ANZ Bank (Vietnam) Limited* Asia Commercial Joint Stock Bank (ACB)*Bangkok Bank Public Company LimitedBank of China Limited
Bao Viet Joint Stock Commercial Bank*BNP ParibasChina Construction Bank CorporationChina Trust Commercial Bank Co., Ltd.Citibank N.A.DBS Bank Ltd.DongA Joint Stock Commercial Bank (DongA Bank)*Global Petro Commercial Joint Stock Bank (GPBank)*Ho Chi Minh City Development Joint Stock Commercial Bank (HD Bank)*Hong Leong Bank Vietnam Limited*Indovina Bank Limited (IVB)*Industrial and Commercial Bank of China Limited (ICBC)Industrial Bank of KoreaJoint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)*Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)*KEB Hana Bank Co., Ltd.Lien Viet Post Joint Stock Commercial Bank (LienVietPostBank)*Mega International Commercial Bank Co., Ltd.Military Commercial Joint Stock Bank (MBBank)*Mizuho Bank Ltd.National Citizen Bank (NCB)*Ocean Commercial One Member Limited Liability Bank (OceanBank)*Orient Commercial Joint Stock Bank (OCB)*Petrolimex Group Commercial Joint Stock Bank (PG Bank)*Public Bank Vietnam Limited*Saigon – Hanoi Commercial Joint Stock Bank (SHB)*Saigon Bank for Industry and Trade (Saigonbank)*Saigon Joint Stock Commercial Bank (SCB)*Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank)*Shinhan Bank Vietnam Limited*Tien Phong Commercial Joint Stock Bank (TPBank)*Vietnam Asia Commercial Joint Stock Bank (VietABank)*Vietnam - Russia Joint Venture Bank (VRB)*Vietnam Bank for Agriculture and Rural Development (AgriBank )*Vietnam Export Import Commercial Joint Stock Bank (Eximbank)*Vietnam International Commercial Joint Stock Bank (VIBBank)*Vietnam Joint Stock Commercial Bank for Industry and Trade (Vietinbank)*Vietnam Maritime Commercial Joint Stock Bank (Maritime Bank)*Vietnam Public Joint Stock Commercial Bank (PVcomBank)*Vietnam Technological and Commercial Joint Stock Bank (Techcombank)*Vietnam Thuong Tin Commercial Joint Stock Bank (VietBank)*
* Native bank (Head office situated at native country)
APPENDIxCORRESPONDENT BANK NETWORK
Top Related