2009
Annual Rep
ort
16Conte
nts
Foreword ..................................................................................................................................................................... 03
History ..................................................................................................................................................................... 04-05
People ........................................................................................................................................................................... 06
Development of the Company Group ........................................................................................................................ 07
Air Freight and Sea Freight Europe ........................................................................................................................... 08
Road Transport Europe ................................................................................................................................................ 09
Asia ............................................................................................................................................................................... 10
Oceania, Middle East, Africa (OMEA) ......................................................................................................................... 11
Americas ....................................................................................................................................................................... 12
Products ........................................................................................................................................................................ 13
Committed to Sustainability ........................................................................................................................................ 14
Hellmann Headquarters ............................................................................................................................................... 15
02
Fore
wordM
ain B
oard
The company’s overall performance in 2009 was stron-
gly influenced by the global financial crisis and the
corresponding decline in global cargo volume as well
as significant rate reductions across the various regi-
ons. Currency adjusted revenue for the year reached
2.47 billion Euros. On a Regional level, Europe achie-
ved 57.6 percent of the total revenue followed by the
Americas with 16.2 percent, Asia with 15.3 percent
and OMEA (Oceania, Middle East and Africa) with 10.9
percent.
As the market trend continued toward dispatching a
larger quantity of smaller shipments, the total number
of consignments decreased only slightly with a 2.6
percent reduction reported. Total tonnage and the
total number of TEU’s also demonstrated a particular
resilience toward the economic crisis with a reported
increase of 1.9 percent and 0.8 percent respectively.
The company also retained an impressive 97.2 percent
of all employees during this crisis period regardless
of revenue and volume reductions. The company’s
global cost reduction program focuses on efficient
employment of skill sets, economical and environ-
mental policies geared toward reducing and re-using
resources and productive sales strategies. In terms of
Products, Seafreight lead the way with an impressive
31.4 percent of total global turnover followed by Air-
freight with 25.3 percent, Road freight with 24.5 per
and other divisions with 18.8 percent.
Mar
k Hell
man
n
Jost
Hellm
ann
Klaus H
ellm
ann
03
Karl E
ngelhar
d
Man
fred Fi
scher
Throughout its more than 137-year history, Hellmann has distinguished itself with many attributes but only two
differing traits; an unwavering focus on customer satisfaction and an eagerness to embrace innovation and
change. Since our humble beginnings, our goal has been – and always will be – to grow alongside our customers.
1871 Carl Heinrich Hellmann founds the company as a one-man business delivering goods by a horse-drawn cart.
1925 Hellmann becomes one of the first companies to successfully replace their horse-drawn fleet with
coal-powered trucks in Germany.
1935 An innovation in efficient transport management: Hellmann launches a large scale (LTL)
consolidated freight terminal with 60 employees.
1968 After more than 20 years of post-war growth and expansion across Europe, the company’s shares are
transferred to the fourth generation, Jost and Klaus Hellmann.
1976 Hellmann becomes a founding member of the DPD parcel system service.
1982 Hellmann opens their first Asian office in Hong Kong, followed soon after by offices in the People’s
Republic of China, Taiwan, Singapore, South Korea, and more recently Vietnam, Sri Lanka and Japan.
1987 Operations begin in Sydney, Australia, followed one year later by office openings in New Zealand.
1988 Operations begin in Long Beach, California, and expansion ensues with offices in 18 U.S. cities, 6 Canadian
cities, and additional Hellmann offices across Mexico and South America.
1871Hist
ory
04
1992 The Hellmann partner network expands into Eastern Europe.
1996 Hellmann celebrates 125 years of customer enthusiasm and has developed a global network of
341 offices in 134 countries.
2002 Global gross revenue exceeds 2 billion euros as Hellmann’s services become progressively more
industry-specific with products from the Perishable, Automotive, Fashion, Consumer Electronics,
Process Management, Contract Logistics & Consulting divisions.
2004 Construction is completed on the new Shanghai air freight warehouse. The company’s operations now
include 7 A-Class licenses and 23 offices in the People’s Republic of China.
2006 Hellmann receives the coveted “Award of Excellence” from the Global Institute of Logistics.
2007 Hellmann opens offices in India and Pakistan. In August, the European Logistic Center (ELC) in Munich is put
into operation and begins the distribution of spare parts for MAN vehicles. The second ELC based in Paris
begins operations in December.
2008 Best Office Award for the new building “Speicher III“ in Osnabrueck awarded by the “Wirtschaftswoche“
(a German business magazine).
2010Hist
ory
05
8,652People
Despite the effects of the global economic crisis in 2009,
the company succeeded in minimizing staff downsizing
by employing a combination of shift-work optimization
and voluntary decreases in the number of working hours.
Given the exceptionally high staff participation in the
voluntary programs, the company reported an impressi-
ve 97.2 percent retainment of all employees around the
world. The total number of employees in 2009 was 8,652
down only slightly from the previous year. In order to
remain an employer of choice during critical times, the
company strengthened investments in both leadership
EmployeesEurope
EmployeesAsia
EmployeesOMEA
EmployeesAmericas
EmployeesTotal
and talent management. Hellmann’s International Logi-
stics Management & Leadership programs, as well as the
mentoring and the talent management programs all set
the focus on performance. These programs also promote
active internal communication where employees directly
participate in development of the company by commu-
nicating ideas, setting plans in motion and measuring
performance. The programs themselves are measured
using critical analysis in order to ensure that they are
continuously adjusted in accordance with both the requi-
rements of the employees and the company.
2007
2007
2008
2008
2009
2009
5,35
7
1,50
3
579 1,
117
8,55
6
5,42
6
1,56
5
603 1,
306
8,90
0
5,14
6
1,73
2
545 1,
229
8,65
2
06
2.47Development of the Company Group
In 2009, the global economic crisis had a noticeable
influence on the company’s results, the effects of
which varied widely across the different regions and
products. For example, the Asia region reported a si-
gnificant decrease in turnover of 23.1 percent* while
OMEA only experienced a 9.5 percent* reduction.
When comparing global transport modes emplo-
yed in the year, total airfreight revenues dropped
by 25.5 percent*, global sea freight experienced
a 20.0 percent* reduction, however road freight
only reported a decrease of 8.1 percent*. All things
considered, 2009 was a very challenging year for the
entire logistics industry. In comparison, Hellmann
withstood these adversities quite well utilizing a pro-
active agenda, effective cost-reduction programs and
productive sales strategies. The company’s outlook for
2010 is optimistic.
* Denotes figures after currency adjustment
PercentagesGermany / Intern.
2009
Percentagesof the Regions
2009
Percentagesof the Divisions
2009
Revenue of theDivisions 2009
in million €
Total Revenuein billion €
Amer
icas
Air
Fre
ight
Air
Fre
ight
2007
Ger
man
y
OMEA
Sea
Frei
ght
Sea
Frei
ght
2008
Inte
rnat
iona
l
Euro
pe
Ove
rlan
d
Ove
rlan
d
Asi
a
Oth
ers
Oth
ers
2009
16.2
25.3
625.
4
2.82
44.2
10.9
31.4
776.
4
2.87
55.8
57.6
24.5
603.
6
15.3
18.8
464.
1
2.47
07
318.8Air Freight and Sea Freight Europe
In 2009, European Air and Sea markets were signifi-
cantly affected by the global economic situation. Low
freight rates, declining sea freight volumes, particular-
ly in the second and third quarters, combined with a
drastic drop in air freight volumes, adversely impacted
the activities of the 12 European countries belonging
to the region. Despite the highly volatile market con-
ditions, the company reported impressive numbers of
TEUs in the sea freight sector and although the overall
tonnage reported dropped significantly, consignment
numbers in the air freight division remained strong.
Proactive measures in cost-reduction and efficiency
augmentation were initiated at the outset the year.
The company was able to maintain its high service
levels and product quality as freight volumes began
to rise in the fourth quarter of 2009. This strategy will
continue to have a positive impact in 2010.
Air FreightConsignments
Air FreightTonnage
Sea FreightTEUs
Air FreightTurnover
in million €
Sea FreightTurnover
in million €20
07
2007
2007
2007
2007
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
204,
144
117,
010
139,
489
276.
8 357.
0
196,
880
101,
291
147,
827
260.
2
388.
3
188,
728
88,7
85
139,
465
189.
8
318.
8
08
598.7Road Transport Europe
The decline in the total number of shipments, ton-
nage and turnover that began at the end of 2008
continued throughout 2009. The reduction was espe-
cially strong during the first half of the year however
showed signs of improvement during the third and
fourth quarters. In comparison to the rest of Europe,
Spain was rather severely affected while both Poland
and Great Britain reported only slight reductions in
revenues. In order to take proactive measures, the
company initiated an intensive re-organization of the
complete European line operation and transport net-
work. The harmonization of cargo handling processes
produced a reduction in costs while simultaneously
improving both customer service and product quality.
As the program further expands across the continent,
the European network is strongly positioned for 2010.
OverlandConsignments
OverlandTonnage
Overland Turnoverin million €
Others Turnoverin million €
2007
2007
2007
2007
2008
2008
2008
2008
2009
2009
2009
2009
10,6
78,9
34
3,87
6,68
3
575.
7
374.
3
11,8
81,2
07
3,98
2,89
9
650.
7
319.
7
11,5
67,2
94
3,65
9,31
1
598.
7
315.
9
09
237.0Asia
Asia as a region experienced negative growth in 2009
with nearly all countries experiencing a reduction in
revenues. The effects of the global economic down-
turn on Asian trade became especially evident in the
first three quarters of the year resulting in a revenue
reduction of 23.0 percent*. The drop in revenue
for the Asian region was predominantly caused by
a reduction in both the market buying and selling
rates in addition to a sharp drop in demand from our
customers. However, this development is still consi-
dered to be a positive result when compared to the
Air FreightConsignments
Air FreightTonnage
Sea FreightTEUs
Air FreightTurnover
in million €
Sea FreightTurnover
in million €
OthersTurnover
in million €
performance of the Asian market as a whole in 2009.
Despite the negative economic influences, the region
experienced a very positive fourth quarter and the
overall number of TEUs actually increased by 1.64
percent. Overall the number of consignments was
only reduced by 1.79 percent and the total airfreight
tonnage dropped only slightly by 7.53 percent.
* Denotes figures after currency adjustment
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
190,
145
134,
202 16
2,49
3
323.
8
180.
4
5.99
3
188,
003
125,
223 16
1,30
3
324.
8
168.
2
9.79
9
184,
646
115,
791
163,
951
237.
0
129.
2
11.3
59
10
145.9Oceania, Middle East, Africa (OMEA)
Despite the global economic crisis, the region of Oce-
ania, Middle East and Africa reported mostly positive
results in 2009. The total number of consignments
dropped slightly year-on-year and the total air freight
tonnage for OMEA decreased by 1.7 percent. Sea
freight volumes rose significantly as the total number
of TEU’s increased by almost 10 percent overall. The
company’s dedicated industry solutions continued to
expand throughout the region as the Contract Logis-
tics and Consulting division reported a third successive
year of growth with distribution revenues for the year
up by 8.9 percent*. The Automotive Logistics division
performed well under the circumstances with only a
0.9 percent* drop in revenue despite the crisis in the
automotive manufacturing sector. The Perishable divi-
sion also continues its position as a major player in the
Australian, New Zealand and South African markets
with an increase in revenues of 14.5 percent* in 2009.
* Denotes figures after currency adjustment
Air FreightConsignments
Air FreightTonnage
Sea FreightTEUs
Air FreightTurnover
in million €
Sea FreightTurnover
in million €
OthersTurnover
in million €
2007
2007
2007
2008
2008
2008
2009
2009
2009
45,4
85
24,1
13 49,1
98
86.4
168.
5
38.6
42,5
16
18,0
24 36,1
40
70.3 13
9.8
43.4
39,3
08
17,7
12 39,7
45
77.1 14
5.9
46.8
11
182.6Americas
In 2009, the difficult economic climate lead to a de-
crease of 20.6 percent* in revenue for the Americas.
This figure, in addition to lower customer demand in
the region, was primarily influenced by falling fuel
prices. Interestingly, after adjusting for the sharp
drop in fuel prices, net revenue only showed a slight
decrease of 1.1 percent. Still, despite the reduction in
overall revenue, the Contract Logistics and Consulting
division reported an increase of 9.5 percent*. The
region experienced excellent customer retention and
aggressive expansion in market share by maintaining
Air FreightConsignments
Air FreightTonnage
Sea FreightTEUs
Air FreightTurnover
in million €
Sea FreightTurnover
in million €
OthersTurnover
in million €
a strong sales force and experienced customer service
departments. The region also experienced strong
fourth quarter results with year-on-year increases in
both the total number of TEUs and the total number
of shipments during the same period.
* Denotes figures after currency adjustment
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
166,
577 17
5,63
4
172,
470
150.
2 223.
3
59.1
179,
708
163,
127
168,
108
164.
3 247.
5
86.9
169,
884
164,
002
138,
883
121.
4
182.
6
94.9
12
Nationaland
ContinentalRoad freight
Courier-Express,
Parcel Services
SupplyChain
Manage-ment
Airfreight,Seafreight,
Sea-Air,Customs
Brokerage
Direct Load, Rail Solutions
IT-Solutions
Industry Solutions:Automotive, Electronics, Fashion, Healthcare,
Perishables, Public Private Partnership
Portfolio
13
Sustain
ability
Comm
itted
to
For a globally active company such as Hellmann
Worldwide Logistics, the development of economic
interests is inherently connected to our responsibility
to the environment. The idea of sustainable deve-
lopment has long been and always will be our focus.
At Hellmann we are committed to working within
a structured system of environmental management
using task-oriented methods, continuous self-monito-
ring and regular external auditing.
For all of our activities we have goals in place to
achieve sustainable development. Some of our tasks
include: waste reduction and recycling, reduction
of greenhouse gas emissions in all vehicles, energy
saving and reduction of the power consumption in the
workplace, elimination of environmentally harmful
chemicals and cleaning agents from the workplace,
green space maximization for exterior areas, elimi-
nation of salt usage for winter walkway and parking
maintenance; sponsorship of ecological and environ-
mentally friendly programs and the compliance of the
ISO 14001 certification.
We recognize that there is still much to be done and
we are committed to ensuring that all our business
activities and services continue to be economically,
socially and environmentally responsible.
14
Osnabrueck
Hellmann Worldwide Logistics
GmbH & Co. KG
Elbestrasse 1
49090 Osnabrueck
Germany
Phone +49 541 605-0
Fax +49 541 605-1211
Hamburg
Hellmann Worldwide Logistics
GmbH & Co. KG
Industriestrasse 100
21107 Hamburg
Germany
Phone +49 40 7537-00
Fax +49 40 7526208
Miami
Hellmann Worldwide Logistics, Inc.
10450 Doral Boulevard
Doral, Florida 33178
United States of America
Phone +1 305 406-4500
Fax +1 305 406-4519
Sydney
Hellmann Worldwide Logistics Pty Ltd.
Airgate Business Park
289 Coward Street
2020 Mascot NSW
Australia
Phone +61 2 9667-7555
Fax +61 2 9667-7666
Hong Kong
Hellmann Worldwide Logistics Ltd.
Unit 2, G/F, Block A
Tonic Industrial Center
26 Kai Cheung Road
Kowloon Bay, Kowloon
Hong Kong
Phone +852 3626-8000
Fax +852 2796-7303
213
Hellm
ann H
eadquar
ters
15
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