ANNUAL PROGRESS REPORT AND SHE REVIEW 2016
MANAGING OCCUPATIONAL ILL HEALTH RISKS
VISIONBy 2020 the UK electricity industry will have delivered a sustained improvement in health and safety performance by applying and influencing best practice approaches utilised in the top performing sectors in the UK and beyond. Success will be evaluated using leading and lagging indicators such as injury and ill-health data together with feedback from relevant climate and culture surveys.
CONTENTS
Introduction 02
Background 03
PoweringImprovement 04
AnnualFocusAreafor2016 05
Champion 06
Achievements 06
OtherPoweringImprovementWorkshopsandEventsin2016 08
Casestudy:PoweringImprovementintheenergyindustries 09
AssetManagementWorkshops 11
SHEReview2016 12
Appendix 1PoweringImprovementcompanies 27
Appendix 2PoweringImprovementSteeringGroup2016 28
02 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 03
INTRODUCTIONThefiveyear‘PoweringImprovement’strategywasfirstlaunchedin2010andbroughttogetherelectricitycompanies,tradeunionsandtheHealthandSafetyExecutive(HSE)withtheaimofmakingtheUKelectricityindustryaworldleaderinoccupationalhealthandsafety.‘PoweringImprovement’isdesignedtopromotecontinuousimprovementinthemanagementofhealthandsafetyriskswithintheUKelectricityindustry,andin2015thestrategywasre-launchedtobuildonthesuccessofthefirstphase.
Theaimistoimproveoccupationalhealthandsafetyperformancethroughvision,leadership,directionandco-ordinatedactionintothefuture.ThefirstphaseofthestrategyensuredalignmentwithHSE’sstrategy“TheHealthandSafetyofGreatBritain:BepartoftheSolution”,whichwaslaunchedin2009andisfoundedontheprinciplethattheeffectivemanagementofhealthandsafetyisessentialtotheoperationandreputationofasuccessfulbusiness.The‘PoweringImprovement’strategycontinuestoalignwiththenewGBStrategy‘HelpingGreatBritain(GB)WorkWell’.
ENAandEnergyUKcompaniesandtheindustry’stradeunions,Prospect,Unite,GMBandUnison,togetherwithHSEsupportthefollowingprinciples:
>Allworkersinourindustryhavetherighttogotoworkeachdayandnotbeinjuredormadeillbytheirwork;
>Werecognisetheimportanceofcooperationbetweenallgroupsthatmakeuptheelectricityindustry:generation,transmission,distribution,contractors,tradeunionsaswellasgovernment,regulatorsandotherworkers’representatives;
>Werecognisethateveryoneinourindustryhasaresponsibilitytolookaftertheirown,theircolleagues’,andthepublic’shealthandsafety;
>Werecognisetheseriousconsequencesofwork-relatedaccidentsandillhealth–bothpersonal,economicandreputational;
>Asafe,healthyandcompetentworkforceisessentialtoanybusiness;
>Wearefullycommittedtoaddressingoccupationalhealthissuesaswellassafetyones;
>Wearecommittedtosharingbestpracticeregardinghealthandsafetyriskmanagement.Thisincludessharinglessonslearnedwhenthingsgowrong;
>WeaspiretoexceedcompliancewithH&Slegislationtostriveforcontinuoushealthandsafetyimprovementandtoprovidetheleadershipandresourcetomakethishappen.
ThisAnnualProgressReportandSHEReviewisthesecondeditionwithinthesecondphasethatsummarisesprogressoftheelectricityindustry’shealthandsafetystrategy‘PoweringImprovement’,andreportsonprogresswiththe2016annualtheme‘ManagingOccupationalIllHealthRisks’.
BACKGROUND POWERING IMPROVEMENT FIRST PHASE 2010-2015PoweringImprovementistheelectricityindustry’sHealthandSafetystrategyandcontributestothedeliveryofthenewGBStrategy‘HelpingGreatBritain(GB)WorkWell’.ThreeoverarchingthemeshaveconsistentlyrunthroughoutthedurationofPoweringImprovement:
>Leadership>Improvingcompetence>Workerinvolvement
Tomaintainmomentumthroughoutthefiveyears,eachyearofPoweringImprovementhasfocusedonaspecifictheme,whichwasidentifiedasapriorityareafortheelectricityindustry.EachthemehasbeenledbyaseniorchampionfromoneofthePoweringImprovementpartners.In2011PoweringImprovementfocussedonoccupationalhealthandwellbeingandwaschampionedbyJaneWillis(thenDirectorofCross-CuttingInterventions,HSE)andJohnCrackett(ManagingDirector,CentralNetworks).Duringthisyearanumberofoutputsweresetandachievedincludinghighlevelcommitmentsforeachorganisationtosuccessfullymanageoccupationalhealthrisks.ENA’sOccupationalHealthCommittee,EnergyUK’sOccupationalHealthForumandtheOccupationalHealthAdvisoryGroupidentifiedandtackledtheindustrytop3healthrisks(MusculoskeletalDisorders[MSDs],MentalHealth[Stress]andPublicHealthIssues[Cancer,Diabetesetc.])througheffectivemanagementandinitiatives.Eachcompanyreviewedtheirapproachtothemanagementofstress,developedpoliciesfortherehabilitationofindividualsbackintotheworkplaceandconsideredafast-trackphysiotherapyapproachtothemanagementofMSDs.Theyraisedawarenessoftheimportanceofworkforceinvolvement,specificallyhealth&safetyrepresentativesandotherworkers’representatives,inthemanagementofoccupationalhealthandsupportedthemin
carryingouthealthrelatedactivitiestosupportthedeliveryplanthroughouttheyear.Inaddition,ENA’sOccupationalHealthCommitteedevelopedguidanceandsupportingmaterialtohelpcompaniesdeliverthesixcommitmentsandmakethemareality.Furthermore,aHealthNeedsAssessmentToolwasproducedtohelpcompaniesunderstandandassesstheirhealthandwellbeingneeds,aHealthandWellbeingFrameworkwasdevelopedtoassistcompaniesinthemanagementoftheiroccupationalhealthissues,andasuiteofgoodpracticeoccupationalhealthcasestudieswerereviewedandupdated.AllofthesematerialsareavailableonadedicatedPoweringImprovementwebsite,whichalsoincludesassociatedsupportingmaterial.
04 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 05
POWERING IMPROVEMENT SECOND PHASE 2015-2020ThefirstyearofPoweringImprovement2015–2020focussedonWorkingwithContractors,butalsofeaturedtheofficiallaunchofthesecondphaseofthestrategyandthepromotionofcontinuingworkbeingundertakeninsupportofthethemesfromthefirstphase2010-2015.
VISIONBy2020theUKelectricityindustrywillhavedeliveredasustainedimprovementinhealthandsafetyperformancebyapplyingandinfluencingbestpracticeapproachesutilisedinthetopperformingsectorsintheUKandbeyond.Successwillbeevaluatedusingleadingandlaggingindicatorssuchasinjuryandillhealthdatatogetherwithfeedbackfromrelevantclimateandculturesurveys.
STRATEGYENAandEnergyUKcompanieswillworkinpartnershipwithTradeUnions,HSEandContractorstoensureourindustryhasarealisticandinclusiveapproachtohealthandsafetyatwork.PoweringImprovementisintendedtoprovideafocusandlineofsightbetweentheelectricityindustry’sinterventionstodeliverasustainedimprovementinhealthandsafetyperformanceandtheframeworksetoutintheHSEelectricitysectorstrategy.
Throughoutthe5yearswewillmaintainafocusonmanagingourpriorityrisks,includingworkingwithelectricity,workingatheightanddriving.Althoughthestrategyisfocussedonoccupationalhealthandsafetyrisks,publicsafetyissuesinvolvingbothmembersofthepublicandthird-partycontractorswillcontinuetobeaddressedasapriority.ENAhasadedicatedPublicSafetyStrategy(OurCommitmenttoPublicSafety)thathasbeenrunningfor10years.
TheIndustrywilldevelopandagreeaseriesofrelevantandreliableleadingandlaggingindicatorstotrackandmonitorperformance.
ThesecondphaseofPoweringImprovement(2015–2020)recognisesthatallworkersinourindustryhavetherighttogotoworkeachdayandnotbemadeillbytheirwork.Toachievethiseveryoneinourindustryhasaresponsibilitytolookaftertheirownandtheircolleagues’healthtoavoidtheseriousconsequencesofwork-relatedillhealth.Theindustryisthereforefullycommittedtoaddressingoccupationalhealthissuesandtosharingbestpracticeregardinghealthriskmanagement.Thisincludessharinglessonslearnedwhenthingsgowrong.
Anintegratedapproachtothemanagementofoccupationalhealthhasbeenadoptedthroughtheuseofawarenessprogrammes,employeeengagement,specialisthealthcareprovisionandongoingsupportatalllevelsoftheorganisation.Thisisachievedthroughtheuseofsuitablehealthsurveillancesystemsandfitnesstoworkprogrammesthatnotonlymaintainthehealth,wellbeingandwelfareofemployees,butalsoprovidebusinesscostbenefits.
ANNUAL FOCUS AREA FOR 2016 MANAGING OCCUPATIONAL ILL HEALTHFollowingthesuccessfulfirstphaseandafterconsultationwiththestrategypartners,itwasagreedthatasimilarapproachwouldbeadoptedforthesecondphaseandayearshouldbededicatedforaddressing‘OccupationalHealth’.Inlinewiththefirstphaseeachyearhasadedicatedtheme;2016wasdedicatedto‘ManagingOccupationalIllHealthRisks’.Thisthemeprovidesanopportunitytodefineandpromotehealthmessagesnotonlyfor2016,butinto2020andbeyond;thisreflectstheneedforlongtermplanningandmanagementofhealth,manyaspectsofwhicharelongtermincauseandnature.Theindustryworkinggroups,ENAOccupationalHealthCommittee,EnergyUKOccupationalHealthForumandtheOccupationalHealthAdvisoryGroup,togetherwiththe2016Champion,wereresponsibleforsettingouttheprioritiesforhealthandmanagingtheimplementationofthe2016DeliveryPlan,whichisavailableonthePoweringImprovementwebsite.
AIMS>ToencouragecollaborationbetweenallstakeholdersincludingthePoweringImprovementpartnersandinterestedparties;
>Tofocustheattentionofstakeholdersonoccupationalhealthissuesincludingmanualhandling,work-relatedstressandotherpriorityareasidentifiedbymembercompanies;
>Toreducethenumberofcasesofworkrelatedillhealth,particularlythosecausedbymanualhandling,work-relatedstressandotherpriorityareasidentifiedbymembercompanies;
>Topromotehealthandwellbeingeducationamongsttheworkforce;
OUTCOMES>DevelopanindustryRoadmapillustratingthe‘JourneyonHealth’throughoutthePoweringImprovementinitiative;
>AlignmentofindustryprioritieswiththenewGBStrategyforthehealthandsafetysystemandanysubsequentworkrelatedillhealthstrategy;
>EffectivelycommunicateoccupationalhealthmessagestoallstaffthroughtheframeworkofENAandEnergyUKcompanyHESACsandPoweringImprovementAdvocates.Thisistoincluderaisedawarenessofmanualhandling,work-relatedstress,otherpriorityareasandprotectivemeasuresandprogrammes.
OUTPUTS>Companieswillconductareviewandreassessmentofthetopthreerisksthatcouldimpactthehealthoftheiremployeesandimplementcontrolmeasurestofacilitateimprovements;
>Consistentstandardsandapproachestothemanagementofwork-relatedillhealth,includinghealthsurveillanceandfitnesstoworkprogrammes,willbesharedacrosstheelectricitysectorbymembercompaniesandcontractors;
>CompaniestoreviewtheirapproachtomanagingmentalillhealthagainsttheHSEManagementStandardsforwork-relatedstressandexistingmentalillhealthprogrammes;
>Identify,collateandpublishexamplesofsuccessfulmembercompanyinitiativesandcasestudiesforinclusionwithinthe2016SHEReview;
>Deliveraprogrammeofevents,trainingandhealthpromotionactivitiesbystakeholdersandmembercompanies.
06 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 07
CHAMPIONToensurecontinuityfromthefirsttosecondphaseofPoweringImprovementeachthemeisledbyaseniorchampion.In2016GeoffEarl(DirectorofSafety,HealthandEnvironmentforNorthernPowergrid,CompanysideChairofElectricityIndustry’sNationalHESACandChairofENA’sOccupationalHealthCommittee)wasappointedasChampion.
At the start of 2016 Geoff said: “I am extremely honoured to champion the Industry’s focus on Occupational Health in 2016. It is my firm belief that every employee and contractor
working in our industry has the right to go home uninjured and in good health at the end of each working day. I emphasise “good health” and remind colleagues that absence through ill health accounts for approximately 300 times more working days lost than absence as a result of injuries caused by workplace accidents. We all agree that accidents are unacceptable and I hope that as a result of our focus year on occupational health, industry partners will work together and share strategies and tactics to effectively tackle the causes of ill health. This time next year, I hope we will look back and say that we really have emphasised Health with a capital “H” to feature just as prominently alongside as Safety with a capital “S”.
GeoffmadeatremendouscommitmenttohelpdrivethedeliveryofPoweringImprovement2016and,throughhisinfluencewithintheaboveroles,andthededicatedworkcarriedoutbythePoweringImprovementSteeringGroupandindustryfora,anumberofsignificantoutputswereachieved.
ACHIEVEMENTS
OCCUPATIONAL HEALTH SPONSORS LEAFLET
ENA’sOccupationalHealthCommitteepublishedaleafletinMarch2016thatwasdistributedatalllevelsoftheelectricitynetworkcompanies.Thiswasintendedtoillustratetheaimsandobjectivesofthe2016theme,butmoreimportantlyrecognisetheindividualchampionsandsponsorsofoccupationalhealthinitiativesintheseparateorganisationstoprovidetransparencyonthecompanies’initiatives.TheleafletisavailableonthePoweringImprovementwebsite.
ROAD MAPOneofthemainoutputsfor2016wasthedesignandproductionofanindustryOccupationalHealthRoadMap.TheaimoftheroadmapistoproduceanactivelivingrepositoryforresourcesandinformationthatinterestedpartiescancontributetoandaccessduringthePoweringImprovementInitiative2015-2020.ItisaresourcetoolfreelyavailableviathePoweringImprovementwebsiteforanyonewhowishestousethetooltobrowse,learnandgainbestpracticeguidanceandadviceonsuccessfulinitiativesdesignedtotackletheindustry’soccupationalillhealthrisks.
Thetoolwasdevelopedthroughout2016andisdesignedtobeanintegralfeatureontheexistingPoweringImprovementwebsite.ItwillbelaunchedattheENASHEConferenceinMay2017.
TheENAOccupationalHealthCommitteealsoreviewedandrevisedthetopindustryriskareas,whichprovedtobeconsistentwiththoseidentifiedin2011(MusculoskeletalDisorders[MSDs],MentalHealth[Stress]andPublicHealthIssues[Cancer,Diabetesetc.]).
EachCompanyreviewedtheirapproachtothemanagementofstressandreviewedpoliciesfortherehabilitationofindividualsbackintotheworkplaceandraisedawarenessoftheimportanceofworkforceengagementinthemanagementofoccupationalhealth.
ENA’sOccupationalHealthCommitteereviewedtheguidanceandsupportingmaterialforthesixcommitmentsfrom2011toensuretheircontinuedrelevance.TheyalsoreviewedtheexistingHealthandWellbeingFramework,whichwasdevelopedtoassistcompaniesinthemanagementofoccupationalhealthissues,andwhichnowalsofeaturesasanintegralelementoftheroadmap.Asuiteofgoodpracticeoccupationalhealthcasestudieswereproduced(asdocumentedinthisSHEReview).AdedicatedPoweringImprovementwebsite,whichincludesassociatedsupportingmaterialfortheinitiative,continuestobeupdatedregularly.
INDUSTRY POWERING IMPROVEMENT WORKSHOPAdedicatedPoweringImprovementIndustryWorkshopwashostedbyENAinLondononthe19thOctober2016aspartofthe2016themeof‘ManagingOccupationalIllHealthRisks’.Theworkshopwasattendedbyaround40industrypeoplefromENA&EnergyUKMemberCompanies,TradeUnions(Prospect,Unite,UnisonandGMB)andtheHSE.Therewereanumberofpresentationsgivenattheworkshop;DeborahJamieson(DepartmentforWorkandPensions),GeoffEarl(DirectorofSHEatNorthernPowergridandthe2016PIChampion),AnnaRowland(NationalGrid),StephanieSchreiber(BusinessInTheCommunity),GeoffCox(HealthandSafetyExecutive)andDrGregIrons(OccupationalHealthAdvisoryGroup).Theeventprovidedanopportunitytohighlightmanyoftheinitiativeswithintheindustry,discussroutestofurtherimprovingthemanagementofhealthrisksandconsiderfuturechallengesinthisfieldfromnewmaterialsandwaysofworking.
OTHER HEALTH RELATED WORKKeyhealthrisksarebeingaddressedthroughindividualcompanyinitiativesandoccupationalhealthandwellbeingprogrammestobothraiseawarenessandensureeffectivecontrolsareinplacewithinthebusinesses.
In2013theEUpassedaDirectiveonoccupationalexposuretoEMFswhichreplacedtheearlier2004Directive.ItiscloselybasedontheguidelinespublishedbyICNIRPandmemberstates(includingtheUK)hadthreeyearstobringitintoeffect.IntheUKthiswaseffectedthroughtheControlofElectromagneticFieldsatWorkRegulations2016,whichcameintoforceon1July2016.
TheENAEMFStrategyCommitteedevelopedanindustryriskassessment,ENASHEStandard,informationsheetandtrainingvideotohighlightandsupporttherequirementsofthenewRegulationstodemonstratehowcompanieswithintheelectricitysectoraresufficientlycomplyingwiththeexposurelimitsintheRegulations.
08 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 09
OTHER POWERING IMPROVEMENT WORKSHOPS AND EVENTS IN 2016AseriesofeventswereheldinsupportofthisinitiativeparticularlybyEnergyUKandENAmemberorganisations,stakeholderssuchasthetradeunionsandtheHSEallwithadirectfocusonoccupationalhealth.
SHE MANAGER GROUP SEMINARSENASafety,HealthandEnvironmentalManagersGroupheldaseminaronManagingOccupationalHealthinFebruary2016todiscussthepotentialoutputsfortheyearanddiscusshowtofurthersupporttheinitiative.ThishasbeenfollowedupbythecollationofhighlevelcasestudiesandinitiativesthatwillbeincludedaspartoftheSHEReview.
UTILITY WEEK H&S CONFERENCE Theoccupationalhealthandwellbeingofemployeesintheelectricitysectorisapriorityforcompaniescarryingthesameimportanceassafety,accordingtoGeoffEarlwhospokeattheUtilityWeekHealthandSafetyConferenceonthe30thNovember2016.Settingouttheimportanceoftheissue,andinhiscapacityasthe2016ChampionofthePoweringImprovementstrategy,Geofftolddelegatesthatacrosstheindustryworkingdayslosttosicknessandillhealthfarexceedthosefromaccidents.
CollaborationisattheheartofthePoweringImprovementstrategyand2016broughttogetherawiderangeofstakeholderstobuildthecaseforoccupationalhealthimprovementinanindustrythathasalreadyseensignificantprogressinsafetyperformance.Aworkshopon‘ManagingOccupationalIllHealth’consideredinterventionsandcontrolmeasuresthatshouldformpartofamatureresponsetothehealthriskswithinthe
electricityindustrytoensurethephysicalandmentalwellbeingofallemployeesinahealthyworkplace.ThesehavefedintothedesignoftheOccupationalHealthRoadmap,whichwaspresentedattheUtilityWeekConferenceandwillformthebasisofthePoweringImprovementapproachgoingforward.
HEALTH AND SAFETY EXECUTIVE LAUNCH EVENT Thestrategy,‘HelpingGreatBritainWorkWell’,wasformallylaunchedataneventinLondononthe29thFebruary2016.HSEreceivedinputfromvarioussectorsfromacrosstheUKincludingtheUtilitiessectorandheldaseriesofinvitation-onlyeventsincitiesaroundBritaininearly2016,whichENAandEnergyUKattendedonbehalfoftheElectricityIndustry.
ThethenHSEchairDameJudithHackittsaidtheseeventshadshown“strongsupport”forthestrategy’saims.“Wehavespokentohundredsofpeopledirectlyandreachedmillionsmorethroughsocialmedia,”saidHackitt.“Butwhatwehaveseenismorethanjust’support’,thereisahugeamountofenergyandadesiretogetinvolvedindrivingimprovementinallpartsofthesystem.”.
TheworkofPoweringImprovementwassubsequentlyrecognisedasacasestudyinthestrategywhenitwaslaunchedinFebruary2016asanexampleofthe‘ActingTogether’theme.
CASE STUDY: POWERING IMPROVEMENT IN THE ENERGY INDUSTRIESEnergyNetworksAssociation(ENA),EnergyUKandfourtradeunionswithsupportfromHSE,launchedtheirPoweringImprovementinitiativewiththepurposeofmakingtheenergyindustryworldleadersinhealthandsafetyperformance.Areviewhighlightedboththechallengeandprogressinachievingreductionsinthenumberofincidentsandinjuriesandtheinitiativehelpedcontributetoa40%reductioninfatal,majorandlost-timeincidents.
PoweringImprovementprovidesanoverarchingframeworkofsupporttoindividualcompanyprogrammesandisprovingeffectiveinhelpingachievethefurtherstepchangerequiredinthedrivetowardsleadingperformance.
PoweringImprovementwasillustratedashavinghelpedincreasetheprofileofoccupationalhealthandwellbeinginelectricitycompaniesthroughprovidingaplatformtoshareknowledgeandallowvisibilityofbestpracticeintheelectricityindustry.
HSE COMMITMENTS HSEheldaneventattheImperialWarMuseumonthe24thNovember2016tolaunchthe‘Commitments’publicationaspartofthe‘HelpingGBWorkWell’strategy.Theeventcelebratedover100commitmentsmadebyindustry,tradeunionsandothergroupstoplaytheirpartinimprovinghealthandsafetyintheirworkplacesandindustries.
Openingtheevent,HSEChair,MartinTemplesaid:“Todaywecanseethatit’sstartingtohaveeffectthroughthecommitmentsyouhavemade.SincethestrategywaspublishedinFebruary2016,therearemorethan100positiveinitiativestowardstheoutcomesweallwanttosee.Inthishistoricvenue,IthinkthefollowingwordsofwisdomfromWinstonChurchillareapt:‘Healthycitizensarethegreatestassetanycountrycanhave.’”Headded:“Improvingwork-relatedhealthwillnothappenovernightbutitneedsasmuchemphasisassafety.Around1.3millionworkersweresufferingfromawork-relatedillnesslastyearand26millionworkingdayswerelostasaresult.Theeconomiccoststosocietyareequallystark–totallingaround£9bneachyearfornewcasesofwork-relatedillness.The‘Commitments’publicationisthefirstcrystallisationofsomeexcitinginitiativesthatarealreadyunderway”.Throughitsoutputsandcollaborativeefforts,PoweringImprovementwasillustratedinthe‘Commitments’publicationasanexampleof‘SharingSuccess’and‘ManagingOccupationalHealth’.Ithasensuredcommitmentthroughtheappointmentofanindustrychampionforoccupationalhealthandwellbeing,andensuredeffectiveoutputsthroughdedicatedindustrytaskgroupsthathaveassistedcompaniesinthedeliveryandcommunicationofbestpracticeandexperience.
COMPANY WORKSHOPSManyoftheelectricitynetworkoperatorshavebeencarryingoutanumberofcontractorengagementworkshopsthroughout2015&2016,includingafocusonoccupationalhealth.Notonlyareeffectivehealthandsafetymessagesinfiltratedintothebusinessthroughemployeeengagement,butitalsoallowsinitiativestocrossovertothecontractorswhocarryoutasubstantialamountofworkonthenetworks.
10 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 11
ANNUAL ENA SHE MANAGEMENT CONFERENCEThe27thannualSafety,HealthandEnvironment(SHE)ManagementConferencetookplaceinBelfast,NorthernIrelandinMay2016toaddresskeyhealthandsafetyissuesintheUKelectricityindustry.However,withthefocusin2016onhealth,theconferencepromotedemployeehealthandwellbeingasanimportantpriority.
Theconference,hostedbyNIENetworksandorganisedbyENA,seekstofosterco-operationbetweenindustrystakeholdersandpromotebestpracticeinmanagingsafety,healthandenvironmentchallenges.In2016seniorspeakersfromacrossthesectorfocussedtheirattentiononthehealthandwellbeingofemployeesintheindustrywithdiscussionsonoccupationalstress,nutrition,shiftworkingandapproachestomentalhealth.
ENA Chief Executive David Smith said:“Thewell-establishedhistoryoftheSHEConferencedemonstratesthecollaborationbetweencompanies,employeesandtheHealthandSafetyExecutivewhichhasdeliveredasignificantimprovementintheelectricityindustry’shealthandsafetyperformancesinceprivatisation.
Inoursector,wherephysicalriskstendtobeapparenttoemployersandemployees,Iampleasedthatthisyear’sconferencewilladdressanumberofhealthrisks,suchasworkplacestressandmentalhealth.Whilsttheymaybelessvisibletheyarenolessimportant.”
Nicholas Tarrant, Managing Director at NIE Networks (pictured) said:“We’redelightedtobehostingtheSafety,Health&EnvironmentconferenceinBelfastforthefirsttimeinalmost20yearsandwelcomingutilitycolleaguesfromtheUKandIreland.AtNIENetworkssafetyandhealtharepartofourvalues.Wehavebusinessprioritieswhichneedtochangeandbedynamic,buthealthandsafety
mustalwaysremainconstant.Theseforumsareimportantwaystoshareknowledgesothatwecanconstantlyimproveourperformanceforthebenefitofourcustomers,employeesandcontractors.”
Kevin Coyne, National Coordinating Officer for Unite the Union said:“Thegreatesthealthchallengetotheindustryatpresentisworkplacestress.ItisamajorproblemforourmembersandwearedelightedtoseethatENAiscommittedtotakingonthatchallenge.Wenowneedtoseetheclearevidencethatactiononworkplacestressisatthetopoftheindustry’s,andeveryenergycompany’s,healthagenda.”
Keith Morrison from HSE Northern Ireland said:“Electricitycomparesfavourablytoothersectorsinhealthandsafetyperformance,andworkshardtosavelivesandpreventinjuryofemployees,contractorsandthepublic.
OccupationalhealthisoftenoverlookedandIamdelightedtoseethefocusthatthisconferencehasplacedonissueslikementalhealthandworkrelatedstress.”
ASSET MANAGEMENT WORKSHOPSAswellasworkshopsspecificallyfocussedonthethemeofoccupationalhealth,anumberofotherworkshopscontinuetobecarriedoutonAssetManagementandCorporateMemory,anareathatwillbeaspecificfocusin2017andpredominantlyfocussesonthehealthoftheassetswithintheindustry.
SCOTTISH POWER SuccessfulcorporatememoryandassetmanagementworkshopswereheldinHoylakeonthe22ndMarchandCumbernauldonthe23rdMarchhostedbyScottishPower.
ESB NETWORKSAnothersimilarworkshopwasheldatESBNetworksinDublin,RepublicofIrelandonthe2ndJune2016.TheWorkshopwasattendedbyover50ESBstaffincludingseniormanagementandoperationalfieldstaff.
NORTHERN POWERGRID Thelastsuccessfulassetmanagementworkshopof2016tookplaceonthe24thNovemberattheLeedsMarriottHotel,hostedbyNorthernPowergrid,whichfeaturedpresentationsfromseveralcompaniesfocussingonlearningfrompreviousincidentsacrosstheindustry.
ENASHEManagementConference2016–NIENetworks,Belfast,NorthernIreland.
12 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 13
CASE STUDIES
2016wassplitintothreesectionswitharealenhancedfocusonthreeareasofoccupationalhealthwithinSSE,ratherthandippinginto12topics.
AlthoughthethreeareaschosenwerethepredominanthealthriskssuchasMusculoskeletalHealth,DrugandAlcoholAwarenessandMentalHealth,otheroccupationalhealthriskswerecoveredandthreadedthroughouttheyearaswell,suchasHandArmVibrationrisksandcontrols,andFitnessforwork/Physicalhealth.
CAMPAIGN 1 – MENTAL HEALTHKeyAreas:
>Stressathome>Stressatwork>Thechallengeofchange>Depression>Ruminativethinkingandconflictresolution
>PromotionofCounsellingServices>ScottishAssociationforMentalHealth(SAMH)toworkwithemployees
>‘ChallengeofChange’programme sharedwithemployees
>Worktocreatesupportiveandhealth friendlyenvironments
>Managersupporttoremovestigmaofmentalhealth;managertrainingand employeeawarenesstrainingbacksthisup.
CAMPAIGN 2 – DRUG AND ALCOHOL AWARENESS>AgeneralDrugsandAlcoholAwarenesscampaign–called‘StayinCharge’
>SponsoredanddeliveredbyseniormanagerswithinNetworksBusiness
>Toencourageemployeestothinkabouttheimpactofdrugsandalcoholtotheirworkinglife
>Thecampaignisintendedtobethought-provokingratherthancentredonenforcementandcontrolsandwillincludesignpostingtotoolsandsupportforemployees
>PublicisingtheDrinkAwareapp-https://www.drinkaware.co.uk/tools/app/
CAMPAIGN 3 – MUSCULOSKELETALKeyareas:
>Operationalstaffactivities>Officebasedstaffactivities>ValueofDSEAssessments>MusculoskeletalDisorders>Ergonomics>Bookletcreatedforissueforalloffice/operationalstaff
>DSEassessmentdaysacrossallnetworkslocations
>VideoorslideswithhelpfromLocalSafety&HealthGroupmembersforwork-relatedsituationsandencouragingstafftoofferideasofhowtoreduceinjury
>Futureplansinplacetosupportwithtargetedphysiotherapyforouremployees
SSEhasabigfocusonoccupationalhealthandwellbeing.TheytrainmanagersinMentallyHealthyWorkplacesandemployeesareofferedmentalhealthawareness.AllthisissupplementedwithmonthlyhealththemesandlocalHealthyWorkingLivesgroupswhichcarryoutlocalhealthawarenessinitiatives,suchasrunningclubs,smokingcessationgroups,etc.Finally,SSEhasrecentlyrevisedtheircompanybenefitsplantoofferarangeoftailoredhealthbenefitstoallstaff.
SHE REVIEW 2016
14 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 15
HEALTH SURVEILLANCE FOR FORK TRUCK OPERATORSInlinewiththeHSEguidancewecarryouthealthsurveillanceforforktruckoperatorsatage45andthenevery5yearsafter,andalloperatorsage60andoveronanannualbasismovingforward.Thisinitiativewillnowformpartofaregularhealthsurveillanceprogramme.
WORK RELATED ILL HEALTHWhethertheemployeeisatworkorabsentfromworkduetoillhealth,NIENetworksstrategyistoengagewiththeemployeeattheearlieststage.
HEALTH SURVEILLANCENIENetworksworkscloselywithitsOccupationalHealthAdvisorsindevelopingitsannualhealthsurveillanceprogramme.
HRandHealth,SafetyandEnvironmentworkcloselyindeterminingtheannualprogrammeandthecompanykeepsuptodatewithchangestolegislationandbestpractice.Aspartoftheannualhealthsurveillance,andinlinewithbestpractice,ouroccupationalhealthadvisorsconducttherelevanthealthscreeningwhererequired.
FITNESS TO WORK PROGRAMMESWorkinginconjunctionwiththeirOccupationalHealthAdvisorsthecompanyhasarangeoffitnesstoworkprogrammesincludingphasedreturns,buildinguptocontractualhoursoveraperiodoftime(normally4weeks),temporaryorpermanentredeployment,implementationofadjusteddutiestoassistwithanearlyreturntowork,fundingofreferralstospecialist/scansinordertogettoadiagnosisstageandreferralforphysiotherapy.Occupationalhealthreviewsarebuiltintofitnesstoworkprogrammes.NIENetworksiscommittedtoensuringasafeandhealthyworkingenvironment.Asacompanyweactivelypromotegoodworkingpracticestoseektopreventmentalillhealthatworkandfacilitatementalwellbeingthroughtheearly
NIENetworksprimarilyusedsicknessabsencerecordsfrompreviousyearstoassessthetopoccupationalhealthriskstothecompany.This,alongwithadvicefromourOccupationalHealthConsultants,indicatedthatmentalillnessrelatedconditionssuchasstress,anxietyanddepressionwerethenumberoneissueweneededtofocuson.Thiswasfollowedbymusculoskeletaldisordersandthethird,aftersomebenchmarkingwithotherENAmembercompanies,identifiedalackofhealthsurveillanceforourforktruckoperators.
MENTAL ILLNESS RELATED ISSUES NIENetworksembarkedonaseriesofmentalillnessrelatedawarenesstrainingprogrammesthroughout2016.Allcourseswerefacilitatedbyexternalindependentadvisersandcomprisedofsomeone-to-oneandgroupdiscussions.Theseincluded;
>Personalresilience>MentalToughness>Mindfulness
MUSCULOSKELETAL DISORDERS NIENetworksworkedalongwithaprofessionalphysiotherapistandouroccupationalhealthconsultantstodeviseaprogrammecalled“HowHealthyisyourback”.ThiswasinitiallydeliveredtoofficebasedstaffatNIENetwork’sannualHealth&SafetyWorkshopsinFebruary2016.
identificationandspeedyresolutionofproblems,whichmayaffecttheperformanceand/orbehaviourofemployees.
Wealsoensurethatappropriateguidanceandsupportmechanismsareinplacetoprovidepracticalassistanceandadviceforthosewhohaveorhavehadmentalhealthproblems.
InconjunctionwithourOccupationalHealthAdvisorsandWelfareProvider,NIENetworksworksinpartnershiptoimplementanyrehabilitationprogrammesthataremadetoassistwithareturntowork.Medical,welfareandcounsellingservicesthataredesignedtopromotementalwellbeingwithintheworkplaceareprovidedalongwithassistanceandsupportforindividualsorgroupsofstaffsufferingfromthenegativeeffectsofstress.
ThereisanincreasedfocusonoccupationalhealthstatisticswithsuchinformationbeingreviewedonaquarterlybasisattheHealthandSafetyManagementCommittee(HSMC).Occupationalhealthrelatedmattersarediscussed,reviewedandactionstaken.TheHSMCisattendedbyanumberofseniormanagersacrossthecompany,includingtheManagingDirector.NIENetworksalsousesanumberofdatasourcestoassistinidentifyinganyissues/problemareas.Theyincludeexitinterviews/questionnaires,employeesurveys,focusgroups,returntoworkinterviews,PPRs(performanceappraisals),andanalysisofsicknessdataincludingareviewofsicknessagainstsicknessreason.
Informationiscommunicatedtoemployeesthroughanumberofmethodsincludingthemonthlybriefingprocesswhichincludesasectiononhealthandwellbeing.Quarterlyhealthandwellbeingnewslettersaresenttoemployeehomeaddressesaimedatsignpostingemployeesandupdatingthemwithusefulinformationandtheprovisionofguidance/tipsetc.Inaddition,regularfeedbackandengagementisencouragedfromemployeesandthereexistsa‘WellbeingBlog’onthecompany’sintranet,“TheWire”,toencourageemployeestoshareinformation,getinvolvedandprovidefeedback.
ANNUAL OCCUPATIONAL HEALTH & WELLBEING WEEKEveryyearsince2013NIENetworkshaveorganisedanddeliveredafullweekofeventsandinitiativesunderthethemeof‘OccupationalHealth&Wellbeing’.AsOccupationalHealthwasthePIthemefor2016,wetriedtomake2016biggerandbetterwithmorehealthchecks,presentationsandeventsduringtheweekatallourofficelocationsthroughoutNorthernIreland.Attendancenumberswereupthisyearwithalmost600employeesattendingeventsthroughtheweek(upalmost200from2015).
WesternPowerDistribution(WPD)commencedits‘SwitchedOntoHealth’campaignattheendof2015,andthishascontinuedtorunthroughout2016andindeedinto2017andbeyond.
16 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 17
ItwasdeliveredbyOccupationalHealthinconjunctionwithsafetycolleaguesduring2015/2016>35siteswerevisited>60presentationsweredeliveredwhichincluded:
>InformingemployeesaboutWPD’stop3healthriskswithinourbusiness;Musculoskeletal,MentalHealthandCardiovascular;
>OHdatatosupportthesetrends;>Interventionsforissuesidentifiedandexplained,i.e.EmployeeAssistanceProgrammeandthecompanyphysiotherapyservice;
>Safetyexaminedotherissueswithintheworkplacei.e.HAVs,skin,hearing,coldsandflu;
>Informationonphysicalandmentalresilience;>Toolkitbagwhichincludedleafletstohelp;supportthehealthandinterventionsprovidedbyWPD;
>Worklifebalanceclip(‘Thetimeyouhave,injellybeans‘(youtube);
>65,000jellybeans!(10foreachemployeerepresentingadayintheirlife,inconjunctionwiththeworklifebalanceclip).
ACTIVITIES4areaslookingat:
>Musculoskeletal–LightChaserchallenge,backcareadvice,workstationexercises,drivingergonomicsetc.
>MentalHealth-WWWW(wailingwallandwishingwell)-Identificationofissuesandresolutionswhichmayaffectthementalwellbeingofindividuals.BookletsandFactsheetsonmanagingmentalhealth.
>Safety–latestPPE.LeafletsonHealthSurveillance,HandArmVibration(HAVs)etc.
>Cardiovascular-InformationleafletsfromBritishHeartFoundationoncardiovascularissuese.g.smokingcessation,healthylifestyles,bloodpressureetc.
Over600heartagecalculationswerealsoperformedatthisstand,identifyingthecardiovascularriskfactorofindividualsandappropriateindividualadvicegiventoreducetherisks.
FollowingonfromthesesessionsWPDhasInitiatedaccessabilityforallemployeestoacorporategymmembership,utilisationoftheEmployeeAssisstanceProgramehasincreased,WPDhasreviewedandimprovedthephysiotherapyserviceprovided,andhasreviewedandreplacedtheWPDexistingmentalhealthpolicyandstandardtechnique.
HealthisintegraltoeverythingwedoatWesternPowerDistributioneventotheinclusionofeveryoneweworkwith.During2016healthwasfeaturedateachofWPD’sfourannualcontractorconferencesusingthe‘HelpGBWorkWell’framework.WPDarecommittedtoidentifyingandtacklingthecausesofstressrelatedillnessintheworkplace,understandingthatexcessivestressresultingfrompersonalordomesticcausesmaymanifestitselfinthework
environment.InWPDeachepisodeofmentalhealthlastsonaverage33workingdays(2016data,40daysin2015).Thisdoesnotincludetimelostduetopresenteeismorotherillnesses(whichmaybeinitiallycausedbymentalhealthproblems).Ultimately,andmoreimportantly,thebiggestcostofamentalhealthillnessistotheindividual.Becauseofthis,inNovember2016WPDbegandeliveryofa3hourworkshopinMentalHealthvia23presentationsacrossallareasofthebusiness.Feedbacksofarhasbeenexceptionalandthenextstagewillbetodesigntangibleinformationfromtheseworkshopstobedeliveredtoallindividualswithinthebusiness.
HeadlinesicknessabsenceacrossNorthernPowergridfortheyearending2016was2.93%.Thiswasanincreaseof13%over2015levelsandresultedintheannualtargetof2.70%beingexceeded.Bothshorttermandlongtermsicknessabsenceincreasedover2015levelsto10,063and8,725dayslostrespectively.Thelargestincreaseindayslostthroughsicknesswasattributabletothecombinedmusculoskeletalcausationsofbackstrainsandlimbdisorders,whichcombinedtoaccountfor3,110workingdayslost;upby48%(backstrains)and19%(limbdisorders)over2015levels.Stress/anxietyaccountedfor3,029workingdayslost,ariseof32%over2015levels.
Annualsicknessabsencerateshavebeenatoraround3%forthepastfiveyearsand,withanageingworkforce,significantattentiontohealthandwellbeingisanessentialelementtothisplaninordertomaintainsicknessabsencelevelsbelowthe3%level.Analysisshowsthat45%oftheworkingdayslostduetosicknessabsenceareattributabletoemployeesinthe51to60yearsolddemographic.Theplancontinuestotargetproactiveinterventionsatthisagegroupwhilstseekingtoensureothergroupsreceiveappropriatehealthsurveillanceandattentiontomaintaintheirhealththroughouttheirworkinglives.Thesecondcompanystresssurveyinitiatedin2015wasprogressedin2016.Thesurveyis
beingundertakenonatargetedbasisatthoseareasofthebusinesswhereintelligenceindicatesthatstresslevelsmaybemoreprevalentandisbeingcomparedagainsttheanalysisfromthesurveyundertakenin2011/12.
TheNorthernPowergridHealth&SafetyCommittee(HESAC)continuestodedicateanagendaslottoreviewanalysisofsicknessabsenceandspecificallysicknessduetostressrelatedcircumstances.Although,accordingtonationalstatistics,stressisamajorcauseofworkingtimelostduetosickness,theanalysiswithinNorthernPowergridhasdemonstratedthatthenumberofcaseswasrelativelylowcomparedtothenationalaverage.However,absencedurationswerelongerthantheaverageforallothercausesofsicknessabsence.TheHESACwillmonitorthedataanddiscussperiodicallythrough2017.
AreviewofourcompliancewiththeWorkingTimeDirectivehighlightedinstanceswherestaffworklonghours,particularlyduringmajorincidents.Whilstnospecificaccidentscanbeattributedtofatigue,NorthernPowergridareconsciousfatiguecanbeamajorfactorincontributingtolapsesofconcentration.
MENTAL HEALTH AND WELLBEINGAtargetedstresssurveywascarriedoutwiththoseareasofthebusinessconsideredmostatriskbeingthefirsttoparticipate.ThesurveyutilisedtheHSEManagementStandardstechniqueandwasarepeatofasurveycarriedoutin2010.Theresultsshowedthesituationtobeholdingsteadywithneitherimprovementnordeterioration.Thesurveyresultedinactionplanswhichweremainlycentredonbettercommunicationsincluding:
>Communicationofrolesandresponsibilities>Cleartargets>Betterguidanceonprioritiesfrommanagers–workloadmanagement
>Meaningfulfacetofaceone-to-ones>Regularteambriefs
18 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 19
Wemadeavailabletomanagersavideotitled“PerformanceandWellbeingforManagers”,whichgivesgoodadviceonhowtorecognisethesymptomsofstressinboththemselvesandtheirstaff.Feedbackhasindicatedthatthevideoswerevaluableandshouldberepeatedannually.
Avarietyoftrainingproductshavebeenutilisedtobetterenablemanagersandsupervisorstodetectanddealwithmentalhealthissuesasquicklyandeffectivelyaspossible.AgroupofadministrativesupervisorsattendedatwodayfacetofacetrainingcoursedeliveredbyACASandasecondgroupofmanagerswillundertaketheHeadTorchTMtrainingcourse,whichisaproductdesignedtodeliverskillsandknowledgeviadistancelearningoveralongerperiod.Thetwoproductswillbeevaluatedandfurthertrainingdeliveredviathemosteffectivemethod.
ThePoweringImprovementyearfocussingonOccupationalIllHealthalsosawourAnnualHealthandSafetyConferenceandourAnnualTrainees’SafetyConferencefeaturestrongcontentonoccupationalhealthtopics.Expertsdeliveredhealthandwellbeingrelatedmaterialto330managers,safetyrepresentatives,contractorrepresentativesandfrontlineemployees.TheinclusionofthiscontenttoraisetheprofileofhealthistorecognisethatHealthisequallyasimportantasSafetyinourorganisation.Topicsdeliveredincluded:
>Strategiesforidentifyinganddealingwithstressintheworkplace–Prof.SayeedKhan
>Mindfulness-SeanGillgallon>OccupationalHealthDuties–DuradiamondHealthcare
>DisabilityandInclusion–MartineWright>AvoidingMusculoskeletalComplaints–GrahamCurlewis
>EmployeeAssistanceProgramme-Validium
ToaidthegeneralwellbeingofallourstaffNorthernPowergridhavepartneredwithValidiumandhavecontinuedtopromotetheirEmployeeAssistanceProgramme.Validiumareaprofessionalandindependentemployeeassistanceprovidersupportingover350organisationsintheUK.Validiumoffersaccesstoaconfidential,24-hour,365-days-a-yearresourcedeliveringthehighestqualityclinicalsupportforemotionalissuesandexpertguidanceforpracticalissues.TheEAPallowsemployeestoaddressanyoftheirissuesorconcernsinaconfidentialspaceoutsideoftheworkingenvironment.ThefollowingserviceswillbeavailableundertheEAP:
>legalguidance>health,wellbeingandfamily-careinformation> financialinformation>debtcounselling>telephone,facetofaceande-counselling
Throughout2016wehaveendeavouredtoincludeatleastonetopicalandrelevanthealthorwellbeingitemineachofourendofmonthsafetybrief.TopicscoveredwereselectedonthebasisofeitherinternalNorthernPowergridtrendanalysis(ergonomicsandvibration),seasonalhazards(suchassunexposureandhydration)orGovernment(PublicHealthEngland)campaigns,includingkeyonesarounddiabetes,bloodpressureandheartdisease.
FATIGUE MANAGEMENTIn2016wedevelopedacomprehensivefatiguemanagementpolicy,consultedwidelyviaourCompanyHESACandarecurrentlypreparingtoimplementthepolicythroughoutthebusiness.WorkshopsarescheduledthroughQ22017tocommunicatethepolicyandprocessesformonitoringandcontrolviaourmanagersandsupervisors.
Priortothedevelopmentofthenewpolicy,NorthernPowergriddidnothaveadeclaredmaximumnumberofcontinuousworkinghoursatwhichmanagementactionwouldbetakentocontroltheonsetoffatigue,bothshorttermandcumulativeovermultipleworkingdays.
Nominallythenewpolicyintroducesageneralprincipalthatbeyondthe16hourscontinuousworkingpoint,aclearandagreedmanagementplanmustbeinplacetomanagethehealthandwellbeingofworkersthroughtotheirrestperiod,andthatcumulativefatigueisalsocontrolledviamanagementinterventionifnecessary.KeyprinciplesunderpinningtheproceduresforfatiguemanagementwithinthecompanyaredrivenbythedefinedcriterialaiddownintheWorkingTimeDirective.TheDirectivesetsouttheacceptablelimitsoveraspecified‘timeframe’of52weeks;thetimeframeusedwithinNorthernPowergridis26weeks.Withinthistimeframethereisthepossibilitythatworkingpatternstriggeractionsrequiredtoaddressthepossibilityofanindividualbecomingfatiguedthroughexceedingthelimitsoutlinedintheoverallallowedtimeframe.
Thedefinedcriteriawillestablishtheactionlevelwhich,ifexceeded,willtriggerspecificmanagementactioninallcircumstancestoaddresspotentialfatiguefactors.Thetriggersforestablishingwhenfatigueissuesmaybecomeafactor,duetoanindividual’sworkinghoursorwherefatiguemayultimatelybecomeasafetyissue,willbedependentoftheroleandactivitiesperformedbyeachindividual.Themanagementsystemsinplacemustroutinelymonitorhoursworkedandmustensurebothreactive(timesheetrecording)andproactive(scheduling)system’sprovidesuitableandtimelyinformationtoallowfatigueissuestoberecognisedandactiontobetaken.Officebasedstaffworkingnormalofficehourswillnotrequireanytimemonitoringunlessexceptional,oneoffcircumstanceprevails.
Thenormaltimerecordingrequirementwillnormallyapplytooperationalstaffundertakingregularovertimeandstandbyduties.Forthepurposeofmanagementcontrolcoveredbythispolicy,workingtimeisdefinedastimespentatworkand‘on-the-clock’.Thisincludesanytraveltimetoandfromtheworksiteordepot.Allothertimeispersonaltimewhichwouldconstituteasbeingrestperiods.Whilsttherestperiodsareoutsidethecontroloftheworkenvironment,itmustberealisedthatthelevelofrestandeffectiverecuperationwillvarysignificantlyon
thetimeofdayandindividualcircumstances,andfatigueactionplansmayberequiredandtriggeredatanypointoftheworkingtime.
HEALTH & SAFETY ESSENTIALSDuring2016ScottishPowerwantedtoraisetheprofileof“OccupationalHealth”withinhealthandsafetytoensurethatequalattention,knowledgeandawarenesswasgiventothe“OccupationalHealth”aspectsofworkastheyareto“OccupationalSafety”.
AkeystrategicinitiativewhichsupportedthiswasthelaunchoftheHealth&SafetyEssentials.TheScottishPowerHealthandSafetyteamworkedhardtoengagewithcolleaguesacrossScottishPowertocreateasimplesetofguidingprinciplestopromotepositivebehaviourandattitudestoreduceaccidentsandkeepemployeessafe.
20 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 21
“HEALTH” INTO HEALTH AND SAFETY“Health”isoneofthe5keyHealthandsafetyessentialslaunchedbytheHealthandsafetyDirectorDougWilson.ThisHealthessentialsetsoutthefollowingkeyprinciples:
EDUCATION AND TRAINING ON HEALTH RISKSTheHealthEssentialwaspromotedateveryopportunitytoensureawarenessandeducationregardingthehealthrisksatwork.ThisincludedspecifichealthsessionsbeingdeliveredatApprenticeandGraduateInductions,ResponsiblePersonstraining,TeamBriefs,HealthFairs,andManagerDirectandHealthExpressBulletinsthroughout2016.
ScottishPoweridentifiedthetophealthrisks:MusculoskeletalDisorders(MSDs),Mentalhealthandsedentarylifestyle(obesity,poordietandfitness)throughareviewofsicknessabsencedata.Aprojectplanwasdevelopedtoaddresseachofthe3keyrisksasfollows:
>MSDandphysicalactivityplans>Buildingemotionalresiliencetoensurepositivementalwellbeing
>WellbeingPlanandCardiovascularawareness
WE PROMOTE HEALTH AND WELLBEING, IN AND OUTSIDE WORK
Know the health risks we may be exposed to at work and ensure that we are aware of the controls in place that help protect us.
Don’t ever come to work under the influence of drugs and alcohol
Healthy behaviours help us stay fit for life and fit for work.
WHAT DID SCOTTISH POWER DO:>EarlyreferralprocessforemployeeswithMSDissues;
>ConductedReviewPhysiotherapyTriageprocess;
>ReviewManualHandlingTrainingaspartof“Health”intoHealth&Safety;
>Implementationofnewon-lineworkstationassessmentprocess;
>DevelopedanddeliveredMSDRoadShows;>DevelopedEducationandAwarenessPresentations;
>PromotionofPhysicalActivity;>BuildingEmotionalResiliencetoEnsurePositiveMentalWellbeing.
WHAT DID THE COMPANY DO:>ConductedareviewoftheCorporatepolicyontheManagementofStresssupportedbyadviceandguidancefromOccupationalHealthandHR;
>TheimportanceofearlyinterventionwaspromotedtoensuremanagerstorefertoOccupationalHealthassoonastheyareawareofanystressormentalhealthissues.ReferraltimesweremonitoredbetweenfirstdayofabsenceandappointmentwithOH;
>FacetofacemanagerandemployeetrainingthroughtheEmotionalResilienceworkshopsenabledmanagerstoexplainhowdifferentlevelsofstresscanaffectperformancebothpositivelyandnegatively,andgainanappreciationofthecausesofstress;
>MentallyHealthyWorkplacemodulemadeavailabletoemployeesandmanagerstolearnhowtomanagestressandmentalhealthissuesatwork.
AWellbeingPlanwasputinplacewhichhad2keyelementswhichfocusonlifestylefactorstoreducetheriskofcardiovasculardiseaseandcancer.ScottishPowercontinuedwithitssuccessfulpartnershipwithCancerResearchUKtoraiseawarenessoftheriskofcancerfrompoorlifestyleandbehaviours.
HELD CAMPAIGNS AND ACTIVITIES FOCUSED SPECIFICALLY ON THE FOLLOWING LIFESTYLE ISSUES:>Smokingcessation>RaisedawarenessofLifestyleRisks>KnowYourNumberscampaign>Healthscreeningkiosks>HealthAwarenessroadshows>Managinghealthrisks
The“GreenCard“orPersonalHealthRiskProfile(PHRP)documentsscreeningthatiscarriedoutwithintheOccupationalHealthMonitoringappointment.Thisincludes‘FitnessforRole’assessmentagainstcompanymedicalstandards,legallyrequiredhealthsurveillancerequiredandasassessedbytheActivityRiskControls(ARC)andalsolistsprimarysurveillancei.e.informationonworkplacehazardsandhowtoidentifyproblemsforimmediatereporting.
MusculoskeletalandmentalhealthissuesremainthemainreasonsformanagementreferralstooccupationalhealthandforsicknessabsenceinUKPowerNetworks.Throughoccupationalhealthpartnersandhealthandwellbeingcampaigns,
PUTTING THE H&S ESSENTIALS INTO PRACTICE...
We follow our processes rules and
procedures
We promotehealth and
wellbeing, in and outside
work
We only undertake
work we are competent
to do
We look out for each
other and work as a
team
We think befiore we act
assess and control the
risks
22 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 23
UKPNhasremainedfocussedonthesetwoareasaswellasprovidingfocusonlifestyleriskssuchasalcohol,overallfitnessandcardiovascularhealth.
Keyfocusareasinclude:
>Incorporationofaspectsofmentalhealthfirstaidtrainingintoourstandardemergencyandfullfirstaidrefresherscourses;thishasbeenverywellreceived;
>ProvidingWellbeingChampionsandotherinterestedpartieswithMentalHealthFirstAidtrainingandsupportinganindividualtobecomearecognisedtrainer;
>Ensuringmanagerswhoaresupportingpeoplethroughorganisationalchangesaretrainedinhowtodealwithsuchsituationsandcanoffersupporttothosedirectlyorindirectlyaffected;
>Offeringteamsbitesizedlearningonwellbeingandresilience;
>PromotionofEmployeeAssistanceProgrammeservicesforallemployeesandtheirdependents;
>IntroductionofoptionalmusculoskeletalassessmentsaspartofroutineFitforWorkassessmentsleadingtofasttrackphysiotherapytreatmentinabidtoreduce
thenumberoffuturechroniccases.
Streamliningofmanagementreferralsforconcernsregardingworkstationandvehiclesensuringassessment,physiotherapytreatmentandanyadjustmentsareimplementedmoreefficiently.
AspartofUKPN’sregularreviewofoccupationalhealthstandardsandperformance,dataonfitnessforworkandhealthsurveillanceoutcomesisreviewedaswellasassessmentstandards.EachyearFitnesstoWork(FFW)jobdemandassessmentstakeplacetoensurethestandardssetareappropriateforspecificroles.
TheintroductionofhandhelddevicesthroughoutthebusinesshasledtoareviewandrevisionofDSEtrainingandassessmentprocesseswhicharebeingsupportedbytheintroductionofmusculoskeletalassessmentsaspartoftheroutineFFWassessments.
Focusduringtheyearhasbeenonprovidingmanagerandwellbeingchampiontraining,aswellasraisingawarenesstoallemployeesofthesupportavailablefromindependentserviceproviders(EAP,OH).Ithasbeenayearoftechnologicalchangeandorganisationalchangeandourtradeunionpartnershavebeenencouragedtoundertakestressmanagementsurveysacrossthebusiness.Thesearenowcompleteandajointtaskforceisnowinplacetoreviewtheissuesraised.
Throughout2016wecontinuedwithpositivehealthandwellbeingmessagesandprofessionaladvicetoencourageouremployeestoconsidersustainablyhealthierlifestyles,aswellencouragingtheirpartners,friendsandfamilytodothesame.
UKPNcontinuetomaintainpledgesmadeundertheDepartmentofHealth’sResponsibilityDealtodemonstrateUKPN’scommitmenttosupportthehealthandwellbeingoftheiremployeesaswellasencouragingotherstodo.
Onceagain,andinlinewithotherutilitybasedindustries,musculoskeletalandtoamuchlesserextentmentalhealthandcardiovascularissues,remainthekeyreasonformanagementreferrals,whichhelpedustodevelopkeycampaignstoprovidefocusandsupport.
HealthandWellbeingCampaignsincluded:
NATIONAL GRID’S TOP THREE HEALTH AND WELLBEING RISKS: MusculoskeletalandmentalwellbeingremainNationalGrid’smainreasonforabsenceandunderperformanceduetohealthissuesandwecontinuetofocusoureffortsintheseareas.Wehaveanenduringmentalwellbeingcampaignthatisnowinits5thyearandthiswillcontinuetogrowanddevelopoverthecomingyears.Ourfocusformentalwellbeingthislast12monthshasbeeninthefollowingareas:
1.Supportingandadvisinglinemanagerstohaveconstructiveconversationswithstaff;
2.Promotingcarepathwaysforemployeesandmanagerstofollowtoresolveorfindsupportformentalhealthissues;
3.IncreasingthenumberofemployeeswhohavecompletedMentalHealthFirstAidTraining(over500nowtrained);
4.IntegratinggoodmentalwellbeingpracticeintoHRleadershipcapabilitiesframework.
FormusculoskeletalissueswehaveconcentrateduponreviewingandimprovingourapproachtoDSEandworkstationassessmentsandsupport.
WehaverefreshedthetrainingandassessmentprocessandrevitalisedthenetworkofDSEChampionAssessors.ThenewprocesshasbeentrailedandisduetolaunchinApril2017.Thethirdriskrelatestopublichealthissuesasmoreconsistentlywearestartingtoseechronichealthconditionsassociatedwithweightimpactinguponemployees’abilitytoundertaketheirroleeffectively.
Thisyearwehaveundertakenasubstantialhealthengagementprogrammearounddiabetes,investigatedandintroducedacarepathwayforemployeeswithsignificantweightissuesmanagedthroughOccupationalHealth,andwearelookingtogetemployeesmoreactivebyrunninga300unitfitbittrialthathopefullywilltranslateintoacompanywideprogrammefor2017.
REVIEW HEALTH SURVEILLANCE AND FITNESS TO WORK PROGRAMMESIn2016wereviewedouroccupationalhealthriskprofilesacrossouroperationalfieldbasedworkforce.Wedothisevery5yearsandthenadjustourFitnessforWorkandHealthSurveillanceprogrammestoreflectcurrentriskstatusandanydevelopmentsthatmayhaveoccurred.Thisincludesreviewingestablisheddata,sitevisits,discussionswithsupervisors,operativesandtradeunionsafetyrepresentatives.Ariskmatrixisthencompletedforeachjobroleandthetypeandfrequencyofmedicalassessmentisestablished.
MANAGING MENTAL WELLBEING WecurrentlyhaveaUKMentalWellbeingSteeringGroupwhichdrivesthementalwellbeingprogrammeinNationalGrid.Thisyearwehavefocusseduponthefollowingareas:
1.Supportingemployeesandlinemanagerstomanagementalwellbeingthroughchange(GasDistributionsale);
24 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 25
2.Developingmentalwellbeingmanagementpathwaysoutliningtheprocessthatmanagersorindividualscantaketoaddressmentalwellbeingissuesusinginternalandexternalresources;
3.Buildingarangeofmentalwellbeingresourcestoimproveconversations,undertakeManagementStandardstyperiskassessments,andtheintroductionofaWellnessActionPlan;
4.WorkingwithHRtoreviewtheirleadershipcapabilitiesmatrixandrangeofemployee/managerbasedpoliciestobemorereflectiveofgoodwellbeingpractice.
NationalGrid’sMentalWellbeingCampaigncontinuestodevelopandisanenduringprogrammethatwillrunforseveralyears.Itsaimsaretoaddressthestigmaanddiscriminationintheworkplace,improvelinemanagercapabilitiestomanagetheirownandtheirteam’smentalwellbeing,reviseHRpolicyandpracticeandtocreateacommonunderstandingandlanguagearoundmentalhealthtoencouragemorewellbeingconversations.Specificallyin2016/17wearesupportingthebusinesswiththeirmanagementofchangeapproach,ensuringthatmentalwellbeingiscentraltochange,increasingthenumberofmanagersandemployeesthathaveundertakenMentalHealthFirstAidtraining,anddevelopingmentalwellbeingasalinemanagercapability.WeranspecificpromotionaleventsontheTimetoChangeday(February),duringMentalHealthAwarenessWeek(May)andonWorldMentalHealthDay(October).
OTHER CAMPAIGNS IN 2016:WefocusedoneducatingandriskassessingourworkforceforType2diabetes.Thiswasayearlongcampaignthataimedtoincreaseawarenessofthesignsandsymptoms,itsimpactuponemployeesandtheirperformance,waystomanageorminimisetheriskofcontractingthediseaseandthenthetellingofemployeelifeexperiencesoflivingwithordiscoveringthattheyhadit.943employeeswereidentifiedashavingmediumorhighriskofdevelopingType2Diabetes.
TheElectricityNorthWestHealthandSafetyvalueis“Toprotectourpeople,ourcustomersandourenvironment”.ToachievethisElectricityNorthWesthavecommencedtheimplementationoftheirHealth,SafetyandEnvironmentStrategyfortheRIIO-ED1period2015-2023.
DuringtheyearwehavefocusedonMentalHealth,MusculoskeletalissuesandDrugsandAlcoholasthekeyoccupationalhealthrisks.Thefocusareasweredecideduponbycarryingoutthoroughanalysisofsicknessabsencemonitoringandfeedbackfromsurveyscarriedout.Thesehaveincludedbothinternalandexternalsurveysanddirectstafffeedback.MentalHealth:AseriesofarticleshavebeenpublishedthroughSafetyTeamBriefstohighlightkeyareascovering:
Stresstriggers
>Identifyingsignsofstress> Copingwithstressandwhentogethelp>Accessinghelpforfamily/relationshipconcerns,LifeEssentials,Financial/Legalissues
>Whenstressturnsintodepression>CognitiveBehaviouralTherapy&support
MusculoskeletalHealth:Aspartoftheongoinghealthsurveillanceplan,approximately200operationalstaffattendedwellbeingassessmentsspecificallyformusculoskeletalrelatedhealth.Ongoingimprovementsareunderdevelopmenttoimproveourapproachandsupporttoindividualswithinoperationalandofficeroles,theseinclude:
>Onlineawarenesstrainingforofficestaffonmusculoskeletalriskandgoodpractice
>Onlineawarenesstrainingforstaffinoperationalrolesonmusculoskeletalrisksandgoodworkpractices
>ImprovedDisplayScreenEquipment(DSE)Assessment
DrugsandAlcohol:Thecompanyhavelaunchedaseriesofsafetyinitiativeswhichstartedwiththecompany-wideSafetyGoldenRuleswhichemphasisetheimportancetocomplywiththeDrugsandAlcoholpolicy.Additionalinitiativeshaveincluded:
>ManagementToolBoxTalkstoraiseawareness>TeamBriefstoraiseawareness>Christmascampaignondrivingthedayafterdrinking
HEALTH SURVEILLANCEWecontinuetocarryoutourhealthsurveillanceprogramme.Beforethestartofthelatestcycle,wereviewedourroleprofilesagainstthetypeofhealthsurveillancethatisneededforthepresenttasksundertaken.
Todeterminebestpractice,thebusinessandourcontractpartnersbenchmarkedagainstabluechipmanufacturingcompanytounderstandhowtheyapproachandcarryouthealthsurveillanceandwellbeinginitiativeswithintheirorganisations.Theiroverallaimregardinghealthistoensureallemployeesare100%fituponretirement.
DRUGS AND ALCOHOLWehavecommunicatedthatourdrugsandalcoholpolicyistohelpandsupportemployeeswhomayhaveadrugoralcoholissueandacknowledgetheyhaveaproblem.Wehavealsoimplementedatestingregimeincludingwithcauseandrandomtesting.
MANAGEMENT STANDARDS FOR WORK RELATED STRESSWehavecarriedoutacomprehensiveauditandreviewacrossthecompanywhichalignedwiththestressmanagementstandards.Thishasallowedustoidentifyareasofgoodpracticeandareaswhereimprovementscanbemadeandreviewthecontrolmeasuresinplacetoaddressourworkplacepressureandstresspolicy.Inadditiontotrainingmanagerstoidentifyearlywarningsignsamongstemployees,informationonstressandmentalwellbeingwasmadeavailabletoenableindividualstorecogniseearlytriggerpointsandtechniquestoalleviatesymptoms.Interventionswerewidelypublishedthroughteamsafetybriefings.
RIGHTSTEPSAspartofourwellbeingprogrammeElectricityNorthWesthasteamedupwithRightsteps,partoftheTurningPointgroup,tointroducesupportinitiativesforcolleaguessufferingfrommentalhealthissues.
RightstepsprovideaccesstoCognitiveBehaviouralTherapy(CBT)forcolleaguesexperiencingissuessuchasstress;anxietyordepression;panicdisorders;lowself-esteemorconfidence;obsessivecompulsivedisorderorothermentalhealthconditions.IthasbeenproventhatCBTcanhelppeoplecreatecopingmechanismsinorderthattheycanstayinworkorreturntoworksoonerandthereforewearekeentosupportcolleaguesbybeingabletoofferthis.AccessingCBTthroughtheNationalHealthServicecansometimestakemonths.OurcollaborationwithRightstepsensuresthatcolleaguesarecontactedbyaqualifiedpractitionerwithin48hoursandbeintheprocesstoaccesstelephonesessionsusingCBTandself-helptechniquesquickly.Throughthisprocess,webelievethatwewillbeabletohelptoeitherminimisethechancesofbeingabsentfromwork,orsupportyouinreturningtoworksoonerandbebetterprepared.
26 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 27
Theprogrammefocusesonsupportinimprovingcolleaguehealth.Theserviceisconfidentialandhasbeenusedbyacoupleofourcolleaguesrecently.Thefeedbackfromtheseindividualshasbeenexcellent,suggestingitreallyhelped.
EMPLOYEE ASSISTANCE PROGRAMMEWehavealsopromotedtoourstaffthebenefitsofusingtheemployeeassistanceprogramme.Theserviceisprovidedthroughourpreferredsupplier,HealthManagement,HMAssistandprovidesaconfidentialfreephoneandelectronicaccess,24hoursaday,365daysayear,specialistadviceonarangeofmatterssuchas:
>Family/relationshipmatters>Lifeessentials–childanddependantcare,housingandeducationetc
>Financialadvice>Legaladvice
Theserviceisalsoavailabletoimmediatedependanthouseholdfamilymemberswhoareordinarilyresidentatthesameaddress.Italsoprovidestheopportunityforemployeesincertaincircumstancestoreceivein-personorviatelephonecounsellingsessions;HMAssistcliniciansareexperiencedinprovidingsolution-focusedtherapythatenablesemployeestomaintainorregaincontroloftheirlives.
MENTAL HEALTH AWARENESS SESSIONSTopromotementalhealthawarenesswehavecarriedoutanumberofinformalsessionshostedbyMINDtoraiseawarenessofmentalhealthandwell-being.
BRITAIN’S HEALTHIEST WORKPLACE SURVEYDuring2016wetookpartintheBritain’sHealthiestWorkplaceSurveywithVitality.Theresultshavehelpedustounderstandthehealthandwellbeingprofileofourcolleagues.Theseresultswillassistusinplanningwhatareastoaddressinourfuturewellbeinginitiatives.
AllofthesecasestudieshavebeencondenseddeliberatelyforthepurposeofthisSHEReview.Ifyouwishtofindoutmoreaboutthespecifics,pleasevisitthe‘OccupationalHealth’areaonthePoweringImprovementwebsite.
APPENDIX 1
POWERING IMPROVEMENT COMPANIESPoweringImprovementismanagedanddirectedbytheNationalHealthandSafetyCommittee(HESAC),comprisedofrepresentativesfromEnergyUKandENAelectricitymemberorganisations,theindustrytradeunionsandtheHealthandSafetyExecutive(HSE).
DETAILS OF ENA COMPANIES FORMALLY SUPPORTING POWERING IMPROVEMENT BrookfieldUtilitiesElectricityNorthWestESBNetworksMutualEnergyNationalGridNorthernPowergridNorthernIrelandElectricityNetworksScottishPowerEnergyNetworksScottishandSouthernElectricityNetworksUKPowerNetworksWesternPowerDistribution
DETAILS OF ENERGY UK COMPANIES FORMALLY SUPPORTING POWERING IMPROVEMENT AlstomBritishGasCentricaDoosanPowerDraxPowerE.ONUKEDFEnergyESBGEManxElectricityRWEnpowerScottishPowerSSE
DETAILS OF TRADE UNIONS FORMALLY SUPPORTING POWERING IMPROVEMENT GMBProspectUnisonUnite
28 Annual Progress Report and SHE Review 2016 Powering Improvement Powering Improvement Annual Progress Report and SHE Review 2016 29
APPENDIX 2
CHAMPIONGeoffEarlNorthernPowergrid
MEMBERS OF THE POWERING IMPROVEMENT STRATEGY STEERING GROUPPeterMcCormick Powering Improvement Coordinator (Chair)DavidLefever HSEPeterVujanic UKPower NetworksLeeWallace WesternPower DistributionRichardGough Scottishand Southern Electricity NetworksSarahPage ProspectBudHudspith UniteJamieReeve ENAMikeLeppard ENATanishaBeebee EnergyUK
MEMBERS OF ENA OCCUPATIONAL HEALTH COMMITTEEIanLawless Electricity NorthWestAndyBuxton NationalGridGeoffEarl Northern Powergrid(Chair)HalSteele NIENetworksCharlotteMitchell Scottishand Southern Electricity NetworksMarkCampion Scottishand Southern Electricity NetworksVickyPhillips ScottishPower EnergyNetworksDebbieSharples-Mangan WesternPower DistributionDavidHallam WesternPower DistributionDawnMcDonald UKPower NetworksSharonWigfull UKPower NetworksSarahPage Prospect
DebbieShaples-Mangan(WPD)DavidHallam(WPD)
GeoffEarl(NPg)
CharlotteMitchell(SSE)MarkCampion(SSE)
VickyPhillips(SPEN)
SharonWigfull&DawnMcDonald(UKPN)
IanLawless(ENW)
HalSteele(NIENetworks)
AndyBuxton(NationalGrid)
JamieReeve&MikeLeppard(ENA)
Forfurtherinformationseewww.poweringimprovement.org
PARTNERS
EnergyNetworksAssociation(ENA)isthevoiceoftheNetworks.TheindustrybodyfortheUKelectricitytransmissionanddistributioncompanies.
EnergyUKisthetradeassociationfortheUKelectricitygenerationcompanies.
TRADE UNIONS
GMBProspectUnisonUnite
GOVERNANCE
PoweringImprovementismanagedanddirectedbyNationalHealth,SafetyandEnvironmentCommittee(HESAC)comprisingrepresentativesfromEnergyUKandENAmembercompanies,theindustrytradeunions(GMB,Prospect,UnisonandUnite)andHSE.
ExecutivedecisionsonbehalfofENAmembercompaniesrestwiththeENASHECommitteeandultimatelytheENABoard.
ExecutivedecisionsonbehalfofEnergyUKcompaniesrestwiththeEnergyUKHealthandSafetyForum,SafetyLeadersGroupandultimatelytheEnergyUKBoard.
Top Related