© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Amadeus Cars Product
Mildrid AmundsenProduct Division
18th November 2003
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Agenda
Amadeus Cars product presentation User hints Planned enhancements
Break (1000 – 1015) Sales & Marketing presentation
Overview Opportunities
Break (1100 – 1115) Panel debate and discussion Lunch (1215 – 1315)
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Handouts
Printed copy of the presentations Mousepad for quick reference guides
www.sca.amadeus.com/tips Questionnaire Evaluation form
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Myths about Amadeus Cars
….. and the truth!
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
“It is not possible to compare rates”
The myth:To be able to compare rates in Amadeus Car Availability you need to: Use a calculator Look for information in several different displays And you are still not sure if you have covered it all
The truth:Multi company display with estimated total gives comparable rates for all providers in Complete Access Plus
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Multi company car availability display with estimated total
CALHR20NOV-2/ARR-0900-1400
**AMADEUS CARS RATE AVAILABILITY** CHECK POLICIES: USE CT OR CR
LHR LONDON/GB:HEATHROW
ARRIVAL:TH20NOV03/09:00 RETURN:SA22NOV03/14:00
A TYPE DAILY-NOK ESTIMATED-NOK KM/M CHRG STC V
1O ET+ENTERPRISE ECMN +166.66Ø* 900.99Ø* UNL .00 ! V
2T ZI+AVIS ECMN +344.44Ø* 1066.66Ø* UNL .00 !TC V
3T EP+EUROPCAR ECMN +377.77Ø 1133.33Ø UNL .00 STC V
6O ZT/THRIFTY MCMN +211.11Ø* 1299.99Ø* UNL .00 !!! V
7T ZE/HERTZ ECMN +199.99Ø 1322.22Ø* UNL .00 !!! V
4T SX+SIXT ECMN +388.88Ø 1444.44Ø UNL .00 !!C V
** EXTRA CHARGES MAY APPLY ON RATES BELOW **
5O RR/PRACTICAL MCMN 99.99Ø* UNL .00 !! V
Ø-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE
S-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATION
MORE
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“What is included in the rate and what is the total rate?”
The myth:It is necessary to check several displays to find out what is included in the rate – and not included, and to find the total rate for the rental: And you are still not sure if you have covered it all
The truth:Car Rate Features gives a complete overview of what is included in base rate, what is included in the estimated total, and the additional items available
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Car Rate Features with rate breakdown (1)
CR3
*** EUROPCAR COMPLETE ACCESS PLUS RATE FEATURES ***
LOOKING FOR AN ALL INCLUSIVE RATE? >GG CAR EP OFFER
TH20NOV03/09:00-SA22NOV03/14:00
1) NOK 379.05Ø RATE IS AVAILABLE
RATE INFORMATION --------------------------------------- R - RAT
ESTIMATED TOTAL / CURRENCY:GBP 95.39
INCLUSIVE OF
BASE RATE 3DAYS/ HOUR 95.39
(INC. OF TAX
AIRPORT CHARGE
REGISTRATION FEE / ROAD TAX
COLLISION DAMAGE WAIVER
THIRD PARTY COVER
THEFT PROTECTION WAIVER )
RATE CURRENCY:GBP 31.80/ UNL
EXTRA DAY /
EXTRA HOUR /
TAX INFORMATION ---------------------------------------- T - TAX
17.50 PERCENT TAX *INCL IN BASE RATE*
MORE
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Car Rate Features with rate breakdown (2)
CR3
*** EUROPCAR COMPLETE ACCESS PLUS RATE FEATURES ***
LOOKING FOR AN ALL INCLUSIVE RATE? >GG CAR EP OFFER
TH20NOV03/09:00-SA22NOV03/14:00
1) NOK 379.05Ø RATE IS AVAILABLE
SURCHARGES --------------------------------------------- S - SUR
- AIRPORT CHARGE *INCL IN BASE RATE*
-0.00 GBP PER RENTAL
- REGISTRATION FEE / ROAD TAX *INCL IN BASE RATE*
0.00 GBP PER DAY
COVERAGE ----------------------------------------------- C - COV
- CDW - COLLISION DAMAGE WAIVER *INCL IN BASE RATE*
EXCESS: 500.00 GBP
DAMAGE WAIVER (EXCLUDES THEFT WAIVER)
- THIRD PARTY COVER *INCL IN BASE RATE*
THIRD PARTY COVER
- TPW - THEFT PROTECTION WAIVER *INCL IN BASE RATE*
EXCESS: 500.00 GBP
THEFT WAIVER
- EXR - EXCESS REDUCTION *OPTIONAL*
7.06 GBP PER DAY
MORE
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Car Rate Features with rate breakdown (3)
CR3
*** EUROPCAR COMPLETE ACCESS PLUS RATE FEATURES ***
LOOKING FOR AN ALL INCLUSIVE RATE? >GG CAR EP OFFER
TH20NOV03/09:00-SA22NOV03/14:00
1) NOK 379.05Ø RATE IS AVAILABLE
COVERAGE ----------------------------------------------- C - COV
- EXR - EXCESS REDUCTION *OPTIONAL*
7.06 GBP PER DAY
EXCESS: 100.00 GBP
PURCHASE OF DWP LOWERS THE EXCESS ON DW AND TW IF DW
AND TW ARE TAKEN.
- PAI - PERSONAL ACCIDENT INSURANCE *OPTIONAL*
4.75 GBP PER DAY
OPTIONAL INSURANCE WHICH COVERS PERSONAL ACCIDENT.
VEHICLE TYPE INFORMATION ------------------------------- V - VEH
TYPE GRP / MAKE MODEL DESCRIPTION DRS SEAT BAG BOOT
ECMN VAUXHALL CORSA 1.2 OR SIMILAR 2/4 5
ADVANCE BOOKING ---------------------------------------- B - ADV
1 DAY ADVANCE BOOKING REQUIRED
GUARANTEE ---------------------------------------------- G - GUA
RATE GUARANTEED
MORE
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Estimated total - summary
The base rate for the rental period, incl. additional hours (one day = 25 hours)
All mandatory taxes All mandatory surcharges Coverage - if included
The only charges not included are the optional coverages (some of these might be included in the base rate – specified in CR if applicable, and indicator C used in CA-display if minimum one coverage included)
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
”The negotiated rates are masked”
The myth:All negotiated rates are masked from the travel agency (in displays and booked segments)
The truth:The car companies now unmask the negotiated rates if the corporate customers agree to this: Available in Complete Access Plus single company
display by using the CD- or ID-number identifying the agreement
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
2 ways to book negotiated rates
Direct Sell Use of host key Prestored entry in Customer Profile Requires VT and CD- or ID-number
Via Car Availability (Complete Access Plus) Single company display by using CD- or ID-number All vehicle types included in the agreement are shown in
the display (makes cross selling possible) Estimated total per vehicle type Car Rate Feature display available (with estimated total
breakdown and other rate details)
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Negotiated rates – Car Availability
CAEPNCE20NOV-2/ARR-1130-1130/CD-9876543
*** EUROPCAR COMPLETE ACCESS PLUS RATE AVAILABILITY ***
EP+NICE 06000 /FR NCET02 OPENING HOURS:06:30 -23:59
NICE COTE D AZUR AIRPORT
ARRIVAL:TH20NOV03/11:30 RETURN:SA22NOV03/11:30
LOOKING FOR AN ALL INCLUSIVE RATE? >GG CAR EP OFFER
CHECK POLICIES: USE CR
TYPE A DAILY-NOK ESTIMATED-NOK KM/M CHRG ADV RCODE STC VPGDY
1 EBMN 333.33Ø 833.33Ø 500K .18 0D AATT S!C V GDY
NEGOCIATED RATE APPLICABLE
2 EDMR 344.44Ø 944.44Ø 500K .18 0D AATT S!C V GDY
NEGOCIATED RATE APPLICABLE
3 EVMR 377.77Ø 955.55Ø 500K .18 0D AATT S!C V GDY
NEGOCIATED RATE APPLICABLE
4 CDMR 422.22Ø 999.99Ø 500K .18 0D AATT S!C V GDY
NEGOCIATED RATE APPLICABLE
5 CWMR 433.33Ø 999.99Ø 500K .18 0D AATT S!C V GDY
NEGOCIATED RATE APPLICABLE
Ø-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY ADV-ADVANCE BOOKING
S-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATION
P-ADVANCE PAYMENT G-GUARANTEE D-DEPOSIT Y-POLICY INFORMATION
MORE
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
”It is not possible to compare negotiated rates with other rates”
The myth:It is necessary to call car company to compare negotiated rates with other rate types
The truth:Travel Choice/Pro Tempo makes it possible to access several rates to compare which is most favourable The corporate profile updated with CD-number and a PPI-line
advising agent to check Eurobonus Gold rates and the agency’s own negotiated rates
A separate profile updated with the agency’s CD-number A separate profile updated with the Eurobonus Gold
CD-number
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
How to work the profiles
The work-flow: Display the merged corporate/traveller profile Car Availability with /TC gives the client’s CD-rates A host key to change to Eurobonus Gold rates:
>CA/TC/C-ABC123 <ctrl + x> A host key to change to the agency’s CD-rates
>CA/TC/C-123ABC <ctrl + y> When booking use the display with the most favourable
rate (>CA/TC returns to the client’s rates or reuse the appropriate host key):>CS3/TC
The corporate profile is still displayed, and the client’s CD-number is added to the segment
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
”The cheapest rates are only offered over the phone”
The myth:The cheapest rates are not available in Amadeus
The truth:When checking availability displays for providers in Complete Access Plus the rates are returned from the providers’ own systems, and they are the same rates that you will be offered when phoning
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Complete Access Plus
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
What is Complete Access Plus?
Highest level of provider connectivity for Amadeus Cars
The equivalent of “Full Amadeus Access” in airline: Availability comes direct from the provider both for multi
and single company display Immediate confirmation of the booking during sell process
Additional seamless information: Estimated totals Car Rate features
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Estimated Totals
Coming directly from the provider database
Preferred display for providers with Estimated Total Also included in the booked segment and the
itinerary
Total price of the rental including: Base rate All mandatory charges / insurances Applicable taxes One way fee
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Car Rate Features
Coming directly from the provider database
Total breakdown of Estimated Total rate
Enhanced surcharge, coverage and tax information, with a clear indication if: Included in Estimated Total rate Included in Base Rate Mandatory Optional
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Complete Access Plus - advantages
Car Availability:
All information is extracted from the provider’s system
Indicators explain what is included in the base rate
Estimated total makes it possible to compare rates
Car Rate Features
All information is extracted from the provider’s system
Estimated total is explained in detail
Information about optional extras available
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Complete Access Plus - providers
Already upgraded: Avis Sixt Europcar Enterprise Thrifty Hertz
Planned in the near future: Budget (2004) Dollar
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Car Location Policy
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Car Location Policy
>CPOZENCE - all general policy information
General policy, not rate specific
The display may be limited by adding category code
CATEGORY CODE LETTER
-------- ---- ------
TAXES TAX T
SURCHARGES SUR S
COVERAGE COV C
VEHICLE TYPE VEH V
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Car Location Policy
CPOZENCE/V
** AMADEUS CAR POLICY **
ZE+HERTZ NCE - NICE
VEHICLE TYPE INFORMATION ------------------------------- V - VEH
TYPE GRP / MAKE MODEL DESCRIPTION DRS SEAT BAG BOOT
ECMN A OPEL CORSA COMFORT 1 2 3 5 *
EDMN B RENAULT CLIO 1 5 DCI 5 5 *
CDMR C FORD FOCUS AMBIANTE 1 6 5 5 *
IDMR D PEUGEOT 406 SR 1 8 HDI 4 5 *
FDMR E MB C200 CDI ELEGANCE 2 2 4 5 *
PDAR G MERCEDES C220 CDI ELEGANCE 4 5 *
IVMR H CITROEN XSARA PICASSO 1 6 5 5 *
FVMR I RENAULT ESPACE 2 2 DCI 5 7 *
LXAR J JAGUAR S TYPE 2 5 AUTO *HPC* 4 5 *
ITMN K PEUGEOT 206 CC 1 6 2 2
LDAR L MERCEDES E220 CDI 2 2 4 5 *
EXMR M MINI COOPER 1300 *HPC* 3 4 *
SVMN N PEUGEOT BOXER COMBI 1 9 4 9 *
XXAR O FORD FOCUS FOR DISABLED CUST O 5 5 *
NLY
* PLEASE REOPTION WITH VEHICLE TYPE
MORE
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Product enhancements planned
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Enhanced RTSVCC
When Car Sell is sent to provider a request for Car Rate Features will also be sent Will apply both for direct sell and sell from Car
Availability The information will be stored with the segment New information will be available in itinerary
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Complete Access Plus
Additional provider upgrades (as specified earlier) All messages from providers to be passed:
When a provider request a display the request will be passed on to the competitors
The competitors will decide whether to display rates or not, and if so which rates to display
Additional information in Car Rate Features(provider/location code in header, 5 sets of location hours, allow /FC-option, special equipment, delivery and collection – and more)
© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
More information in itinerary
The following information is now included in the Amadeus Itinerary: The estimated total Corporate discount number (CD) Personal ID number (ID) Rate code
Improvements to RTSVCC will also mean more information in itinerary
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