Final Report and Recommendations
Aging Summit 2014 Final Report and Recommendations
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Aging Summit 2014
Aging Summit 2014: Creating a Safe and Caring Community, co-hosted by County
Chairwoman Dianne Jacob, Supervisor Greg Cox and District Attorney Bonnie Dumanis, and
organized by Aging & Independence Services (AIS), brought together some 2,300 participants
to learn, share ideas, and connect around the issues of safety and the needs of family
caregivers, particularly those coping with Alzheimer’s disease.
This year’s Summit took place at two locations—the primary event location in Mission Valley
and a satellite location at the California Center for the Arts, Escondido in North County.
Keynote speakers presented at the Mission Valley site and attendees in North County viewed
a simulcast video broadcast. The simulcast allowed more attendees to participate in the
Summit and provided North County residents with a venue closer to home.
This report presents a discussion of the issues, recommendations and preliminary action
plans resulting from a five-month planning process which culminated in the County of San
Diego’s ninth biennial Aging Summit on June 12, 2014. The Summit focused on:
Safety, including such topics as elder abuse prevention, disaster preparedness, fall
prevention, self-defense, cyber security, home safeguards and suicide prevention.
Family caregivers who are on the front lines of helping and protecting their loved
ones.
Alzheimer’s disease: What we know about the disease, the impact on families and
the community, and the search for a cure.
Financial and life planning and preparedness
Aging Summit 2014 Final Report and Recommendations
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Financial scams against older adults like Michael Ortiz are rising
dramatically. Scams are now considered the “crime of the 21st
Century,” according to the National Council on Aging. “Financial
scams also often go unreported or can be difficult to prosecute, so
they’re considered a ‘low-risk’ crime. However, they're devastating
to many older adults and can leave them in a vulnerable position
with little time to recoup their losses.”
These crimes can strike anyone, but they are particularly prevalent
among adults with early cognitive decline and/or early
Alzheimer’s disease or other dementia. Family members and
friends are often unaware of financial losses until too late. There’s
frequently difficulty even convincing victims that they have been
scammed.
Are there ways to intervene before older adults lose their life savings?
Crimes such as scams and identity theft are one important aspect of the Summit’s focus on safety. Safety
is one of the three elements of the County’s Live Well San Diego initiative - along with health and
thriving. How do we protect our most vulnerable citizens from scams, fraud and other crimes?
But “safety” also involves physical safety and more: How can older adults protect themselves from
physical harm? How about disaster planning for those with special needs? And fall prevention? How
can we reduce isolation and depression that can lead to older adult suicides?
The Aging Summit offered break-out sessions to explore these concerns and provided attendees with
resources to continue educating themselves about physical and financial self-protection.
The Issues-Scams
Michael Ortiz, 85, a retired San Diego priest, received a letter he thought was from Publisher’s
Clearing House informing him that he had won $1.6 million. The letter went on to say that all
Michael had to do to collect the winnings was pay the taxes of $40,000 upfront. The letter, which
included a legitimate-looking sample check, said Michael should respond within 72 hours to an
“agent” whose name and phone number were printed on the letter.
After Michael contacted the agent listed on the letter, he received a second letter from someone
claiming to be his private attorney from Publisher’s Clearing House. Also included was a fake
release from the IRS in which Michael was agreeing to pay $40,000 upfront rather than have his
winnings taxed at the rate of 40 percent. The phony sweepstakes letter went on to say that upon
paying the $40,000, Michael would receive an activation code to cash his $1.6 million check.
Michael was given a Wells Fargo account number and was told to wire the money from his credit
union to that account. By the time Michael called his contact to ask for the code, the phone number
had been disconnected.
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Jaimelyn Sapienza, 22, was only 16 when her dad was officially diagnosed with Alzheimer’s
disease, but she and her family had been noticing the signs for six years prior. Her dad was 59 at
the time of his diagnosis and died on June 19, 2013. Jaimelyn said that even three years before his
death, her father no longer knew basic things about her family, their house or himself. He didn’t
know when to eat, shower or go to sleep without instruction – Jaimelyn says it was similar to
taking care of a toddler. Jaimelyn’s mother was his primary caregiver.
“Learning to adjust our family’s life to my dad’s diagnosis was difficult for me because I didn’t have a friend
who could relate,” says Jaimelyn. “A lot of my friends have divorced parents or married parents or single
parents, but I had never met anyone with a parent with Alzheimer's. My dad’s decline had been so rapid
since his diagnosis; I would have never thought this could have happened to someone who was so young and
full of life.”
What comforts her is recalling her father’s “strength, charm and perseverance. He truly did fight
his fight until his final breath.”
Jaimelyn’s story is not uncommon. In fact, there are more than 60,000 San Diegans living with
Alzheimer’s disease and that number is expected to double by 2030. Alzheimer’s is the region’s third
leading cause of death. No one survives this devastating disease and there is currently no cure. In
addition to ravaging the lives of patients, Alzheimer’s disease puts a significant toll on family and
friends. Eighty percent of Alzheimer’s patients are being cared for at home.
Family caregivers are the backbone of our healthcare system. Without their time, energy and sacrifice,
many homebound seniors would be institutionalized. But who cares for the caregivers? Our Live Well
San Diego community supports its caregivers with resources, respite and support through many
different agencies, programs and individuals. What more can we do? What else is needed to keep family
caregivers from burnout and give them hope?
The Summit helped to open up the discussion on what more we as a Live Well San Diego community can
do to protect our most vulnerable citizens and embrace our hard-working caregivers.
The Issues-Alzheimer’s and Caregiving
Aging Summit 2014 Final Report and Recommendations
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In her 2014 State of the County address, Chairwoman Dianne Jacob turned the spotlight on
the emotional and physical toll of Alzheimer’s disease and, with the support of Supervisor
Dave Roberts and the entire Board of Supervisors, plus the inspiration of philanthropist and
former caregiver Darlene Shiley, established The Alzheimer’s Project. This initiative brings
together experts to oversee the creation of a regional strategy to inventory and improve
caregiver resources and support efforts to find a cure for the disease. Project participants set
goals in six major focus areas:
Care—Develop a countywide plan, along with an inventory of current resources, to improve the
network of services for those with Alzheimer’s and their caregivers.
Clinical—Improve medical care for patients with the disease and related dementias, with an initial
emphasis on establishing screening, diagnostic, and disease management standards for primary care
physicians.
Cure—Boost funding and partnerships for research, along with community participation in clinical
trials.
Education/Awareness—Create a multi-faceted education and public awareness campaign, including
an understanding of the warning signs and importance of early diagnosis, and presentations and
training for public safety and social service personnel.
Legislation—Expand the County’s Legislative Program to support legislation that increases funding
for research and provides resources for caregivers, family members, and those with the disease.
Funding—Identify and pursue opportunities for additional resources to support the regional strategy.
Detailed recommendations were developed for each of the
six focus areas and can be found in the report, The Alzheimer’s
Project: A Call to Arms, available online:
http://www.sandiego.networkofcare.org/content/client/4/The
-Alzheimers-Project-A-Call-to-Arms.pdf
The Summit served as an important venue to disseminate
information about Alzheimer’s disease and other dementias,
increase awareness about The Alzheimer’s Project, and
involve the broader community in discussions concerning
the needs of patients and caregivers.
The Alzheimer’s Project
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Since 1998, Aging & Independence Services has hosted a biennial Summit to bring
professionals, older adults, and service providers together for a day of education and
discussion on timely issues in the field of aging. Past summits have focused on topics such as
intergenerational health/wellness, technology, lifelong learning, older adult obesity, and the
maturing workforce. Many important new initiatives and accomplishments have grown out of
past Summit events. Recommendations from older adults and professionals helped to pave the
way for the creation of the AIS Call Center, which provides a one-stop, no-wrong-door phone
number for older adult resource information and referrals. In addition, feedback helped
spawn the creation of an intergenerational programming coordinator staff position, a
technology coalition for older adults, events and materials to help mature workers reenter the
workforce, and a variety of other initiatives and partnerships aimed at improving the health
and wellness of older adults in our community.
The Aging Summit 2014 lineup of keynote speakers included philanthropist Darlene Shiley,
who discussed her journey as a caregiver; Deputy District Attorney and elder abuse expert,
Paul Greenwood, who presented his top-10 tips for avoiding elder abuse; and “Passages”
author, Gail Sheehy, who spoke about strategies for creative caregiving. In addition, attendees
had the opportunity to attend a variety of workshops on topics such as:
Consumer financial protection
Financial planning
Identify theft
Internet safety
Alzheimer’s Disease basics
Alzheimer’s Disease research
Self-defense
Disaster preparedness
Getting help with elder care problems
Residential care
Aging well
Community resources for caregivers
Suicide awareness/prevention
More than 80 senior service providers and community organizations discussed their programs
and services in the exhibit hall. Many groups shared useful information pertinent to this year’s
themes including resources for Alzheimer’s patients and families, disaster preparedness tips,
services for homebound individuals, and information concerning identify theft and elder
abuse.
The Aging Summit
Aging Summit 2014 Final Report and Recommendations
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Workgroups
The workgroup process has always been an integral part of the Aging Summit. The goal of
the Aging Summit has been not just to meet and discuss, but to act. Workgroups bring
together professionals, older adults, and those interested in senior issues to identify unmet
needs and develop innovative solutions related to the focus topics.
Aging Summit 2014’s focus on safety, as well as the needs of caregivers, particularly those
caring for persons with Alzheimer’s disease, provided many options for workgroup
interaction. Summit attendees were asked to join in a workgroup that would meet on a date
after the Summit. Names and contact information were collected and meetings were
scheduled.
Additionally, caregivers who attended the Summit were invited to provide input on their
needs as part of The Alzheimer’s Project’s listening sessions.
The issue of safety was narrowed down to two separate workgroups: Elder Abuse
Prevention Workgroup and the Life and Financial Planning Workgroup.
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Recommendations
Aging Summit 2014 Final Report and Recommendations
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The Alzheimer’s Project has brought together dozens of professionals representing medical
providers, local elected officials, public safety personnel, research organizations, health care
systems, social service providers, and Alzheimer’s and caregiver-specific community
organizations. This dedicated group crafted recommendations contained within the detailed
planning document, The Alzheimer’s Project: A Call to Arms.
The report can be accessed at:
http://www.sandiego.networkofcare.org/content/client/4/The-Alzheimers-Project-A-Call-to-
Arms.pdf
Alzheimer’s Project Recommendations
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Several current County initiatives further the goals of The Alzheimer’s Project. Efforts are
underway to implement a rating system of residential care facilities for the elderly (RCFEs)
speared-headed by Supervisors Dianne Jacob and Greg Cox. Caregiver respite services are
offered to military-affiliated families through the volunteer-based Legacy Corps program. In
addition, the Promoting Independence and Choice (PIC) Program provides pro-active case
management services to vulnerable older adults who may be showing signs of memory
impairment but still live independently. New staff positions have been added to the Long-
Term Care Ombudsman program, thus increasing the agency’s capacity to monitor skilled
nursing facilities and RCFEs and respond to allegations of abuse or neglect. To help caregivers
and other older adults access affordable transportation, AIS has worked to increase awareness
of the Facilitating Access to Coordinated Transportation (FACT) program.
In the coming year, AIS will provide educational events for the community concerning end-of-
life issues, hospice, and palliative care. Brain health will be the focus of the June 2015 Vital
Aging event and will serve as a venue to disseminate information to 1,500 local seniors and
professionals. Extensive outreach efforts will continue to educate the public on Alzheimer’s
warning signs, the importance of early detection, safety, caregiving, and brain health. Staff will
also increase the visibility of the PIC case management program and expand referral sources.
Additionally, AIS will collaborate with the Sheriff’s Department to help prevent the wandering
of persons with dementia, as well as facilitate the safe return of those who have wandered by
increasing the use of GPS devices.
Progress and Next Steps
Aging Summit 2014 Final Report and Recommendations
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Elder Abuse Prevention Workgroup Recommendations
1. Continue efforts to educate the public on elder abuse, with a special focus on increasing
connections with the faith community
Make use of the elder abuse videos and the scam toolkit, a collaborative effort
between the District Attorney’s Office and AIS
Share information about the campaign and the toolkit with the media and local
organizations; consider asking organizations to publicize the information in
their newsletters
Use messages/lessons from the previous AIS Elder Abuse campaign and reach
out to existing provider networks (e.g. the Community Action Networks) to
reach the community; also consider a basic ad that could be branded and then
used by partners in a “print and post” fashion
2. Create a List Serve so professionals can quickly learn about new scams and disseminate
that information into the community
3. Revitalize the Project CARE program (see Spotlight on Project Care on page 14 for
additional information on Project CARE)
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Progress and Next Steps
The County is currently working on an elder
and dependent adult abuse prevention
campaign that includes public service
announcements and the development of a
scam prevention toolkit. The toolkit is
expected to be available by May 2015. Elder
abuse mandated reporter trainings will
continue and reach an estimated 4,000
professionals in the coming year. Staff will
also continue to work on implementation of
the Vulnerable Adult Protocol. This
framework guides Adult Protective Services
(APS) staff in providing targeted interventions
to individuals identified as “vulnerable
adults”—persons with significant cognitive or
communication deficits who are highly
dependent upon or have frequent contact with
individuals who are deemed as being high
risk for perpetuating abuse.
Working to revitalize Project CARE is another
priority. County staff are in discussion with
community partners to better understand the
forces that resulted in the diminishment of the
Project CARE program. Workgroup members
are exploring the feasibility of adopting a new,
automated phone system that could be used to
provide daily phone calls to homebound
individuals. Volunteers from the Legacy
Corps program will assist with making daily
phone reassurance “Are You OK?” calls. A
procurement to identify formal community
partners to operate Project CARE is also
planned.
Aging Summit 2014 Final Report and Recommendations
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Project CARE was created to be a community safety net that
enabled older persons or persons with disabilities who live
alone to remain in their homes and not feel isolated. When
Project CARE was originally created, each community
developed its own program, utilizing some basic
components and adding others, depending upon the needs
of the individual and the resources available in the
community.
Originally, most Project CARE sites offered the following seven core services:
1. Are You OK? A daily telephone call was made to individuals who signed up for
this service. A computer automatically made the calls at a regularly scheduled time
selected by the participant. If the call went unanswered, volunteers checked to see
if the individual was OK.
2. Gatekeeper: Utility and refuse collection companies provided training for their
meter readers and refuse collectors to recognize the warning signs that their
customers may be in trouble. These signs included newspapers piling up by the
door or garbage not being set out for collection. If a problem was noted, it would
be reported to the appropriate authority for follow up.
3. Minor Home Repair: Volunteers and local business groups were recruited to assist
in making minor home repairs for seniors and the disabled. Many of these repairs
were related to basic health and safety, such as obtaining grab bars, ramps,
handrails, and security lighting.
4. Postal Alert: Letter carriers were trained to keep a watchful eye on mailboxes
belonging to older and disabled residents. If mail had not been picked up for two
days, the letter carrier would check to see if the individual was OK.
5. Safe Return: A nationwide identification system of the Alzheimer’s Association
that helped authorities locate, identify, and safely return persons with dementia
(and other cognitive impairments) who wandered and become lost.
6. Vial of Life: Seniors and adults with disabilities who signed up for this no-cost
program would be given a plastic box or a magnetic plastic container that held
Spotlight on Project CARE
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specific information on the individual’s medical history. Should the paramedics be
called in an emergency situation, they would use the information in the box to save
precious time in providing medical assistance.
7. You Are Not Alone (YANA): A personalized phone call or home visit by the Senior
Volunteer Patrol associated with law enforcement agencies in various communities.
Today, there are fewer Project CARE sites throughout the county, currently only 14, and some
of the core services have been disbanded or changed. Some of the change is a result of
technology and fewer “eyes” going door to door in the community.
The workgroup felt the need to explore revitalizing
Project CARE because of the growing numbers of elders
and the increased potential for isolation, particularly for
those who live alone. Below are some of the suggestions
from the workgroup to re-build Project CARE:
Bring a workgroup together with existing
partners and potentially interested partners
to discuss how best to rebuild the program
Increase the number of ZIP codes served
Encourage more individuals to sign up
(consider going through home care agencies)
Increase outreach regarding the program
once additional sites have been secured
Rekindle the collaborations with the major
utility/service providers: SDG&E, Cox, Post
Office, Social Security Office, Veterans
Affairs—all of these reach seniors who may
need help. Perhaps a notification can be put
in statements/checks
Increase the use of volunteers to supplement
paid staff at existing sites
Utilize nursing students
In North County, tap into the “Just Serve”
volunteer network
Project Care was
created to be a
community safety
net...
Aging Summit 2014 Final Report and Recommendations
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1. Add an advance directive form to Vial of Life sleeves
Work with a team to develop a form that meets
the needs of most older adults
2. Increase knowledge and availability of resources and
workshops pertaining to advance care planning by
increasing publicity through County and community
networks
3. Reach out to major health plans as well as County HR
to explore opportunities to encourage individuals to
fill out advance planning documents during open
enrollment periods
4. Leverage existing materials and distribute these to the
community (e.g., SDIC Consumer Protection
materials)
5. Offer more classes on financial issues to older adults
Encourage OASIS and the San Diego
Community College District to offer more
classes addressing financial planning
Perhaps create a feature on County TV (similar
to Feeling Fit every month or quarter)
6. Create a list of trusted advisors that can be called
upon to host classes and/or be part of a referral source
for low-cost help for older adults
7. Develop an intergenerational program where older
adults volunteer to go into schools to discuss financial
planning
8. Consider exploring political/advocacy efforts to
address the disincentives for low-income seniors to
save for retirement due to SSI/MediCal program
requirements
Life and Financial Planning Workgroup Recommendations
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A subgroup of individuals interested in creating a user-friendly advance directive appropriate
for distribution along with the Vial of Life sleeves has met to review existing documents that
are available. The group discussed strategies for helping individuals better understand what
the implications are for the various decision points on an advance directive, where the
document can and should be kept so it can be used at the proper time and how outreach on
this topic could be best achieved in the community at large.
In an effort to continue to disseminate information to the public on the importance of life
planning, the popular “Lunch & Learn” caregiver webinar series can offer presentations on
completing financial planning documents. Furthermore, AIS is partnering with the San Diego
County Credit Union (SDCCU) to offer financial planning resources to the community.
Next steps will include finalizing the Vial of Life advance directive document, coordinating the
distribution of financial planning resources provided by SDCCU, and continuing to look for
reputable speakers and trusted advisors to help spread the message about appropriate
financial/life planning.
Progress and Next Steps
Aging Summit 2014 Final Report and Recommendations
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Although the Aging Summit workgroups focused
on Alzheimer’s and caregiver issues, elder abuse
prevention, and financial/life planning, the County
is working hard to increase the safety of older
adults in other arenas. Fall prevention continues to
be a priority since many older adults suffer from
falls. More than 12,000 San Diegans arrive at a
hospital after a fall each year.
AIS hosts fall prevention screenings throughout
the year and sponsors fitness and balance
programs for older adults, including the Feeling Fit
Club—which has recently expanded to new
locations—and Tai Chi. Disaster preparedness
planning has resulted in protocols for assuring the
safety of vulnerable populations, tools for
caregivers, and training videos.
The County also works to protect older adults in
our community by providing information and
programming regarding mental health concerns/
suicide prevention as well as avoiding being the
victim of cybercrime.
Efforts to Increase Safety
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As our county’s senior population continues to
grow, the issues of elder abuse prevention,
safety, caregiver support, and Alzheimer’s
disease research, prevention, and treatment are
becoming even more pressing. The County of
San Diego Board of Supervisors has
demonstrated a strong commitment to tackling
these concerns through its support of the
Aging Summit and the creation of The
Alzheimer’s Project.
The Aging Summit brought the community
together to discuss ways in which we can work
together to prevent elder abuse, encourage
responsible financial and life planning, and
address the multifaceted concerns associated
with Alzheimer’s disease for patients and their
caregivers.
Since the Summit, professionals and older
adults have been working in collaboration with
the County to develop recommendations and
begin the process of implementation.
Momentum is building for many important
and exciting endeavors—a stronger safety net
for frail seniors who live alone through the
Project CARE revitalization efforts, workshops
to promote financial literacy and planning for
seniors, and new efforts to support Alzheimer’s
patients and their caregivers. Be on the lookout
for these new initiatives and more! Please
consider joining us in our mission to improve
the safety, support, and wellness of older
adults in our community.
Momentum is building for
many important and exciting
endeavors—a stronger
safety net for frail seniors
who live alone...
Concluding Thoughts
Aging Summit 2014 Final Report and Recommendations
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Alzheimer’s Association, San Diego/Imperial Chapter
The Alzheimer's Association is the world's leading voluntary health organization in
Alzheimer's care, support and research. The San Diego chapter provides a broad range of free
programs and services specially designed to support the needs of people with Alzheimer’s
disease and related disorders, their families, caregivers and the community.
http://www.alz.org/sandiego/ - 24/7 Helpline: 1-800-272-3900
Alzheimer’s Disease Education and Referral Center (ADEAR)
A public, U.S. Government-funded resource for comprehensive, unbiased information about
Alzheimer’s disease including the search for causes, treatment, cures, and improved
diagnostic tools.
www.nia.nih.gov/alzheimers - Call to talk to an information specialist: 1-800-438-4380
AARP Caregiving Resource Center
Information, tools, and tips for caregivers on topics such as benefits, insurance, legal matters,
caring for the caregiver, end of life care, and more.
www.aarp.org/home-family/caregiving
The Caregiver Coalition of San Diego
The Caregiver Coalition of San Diego is an alliance of agencies that provide services for family
caregivers and is dedicated to supporting caregivers through education and advocacy. Their
Web site offers links to important caregiver tools such as Vial of Life medical information
sleeves, caregiver handbooks, printable advance directive documents, and more.
http://caregivercoalitionsd.org/
Southern Caregiver Resource Center
A nonprofit organization that provides free support services for family caregivers caring for
adults with chronic and/or disabling conditions including case management, short-term
counseling, respite care, legal/financial consultation, education/training, and support groups.
http://caregivercenter.org/ - 858-268-4432
Resources and Information Alzheimer’s Disease Information and Support
Caregiving
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Ready San Diego
www.ReadySanDiego.org is the official site for extensive resources for emergency
preparedness. Individuals can sign up for AlertSanDiego (cell phone notifications) through
the site. An online disaster preparedness planning guide for older adults, people with
disabilities, and caregivers is also available:
http://www.readysandiego.org/Resources/caregivers-disaster-plan.pdf
San Diego County Emergency Site
www.SDCountyEmergency.com The official source of information from the County of San
Diego during a large-scale emergency.
2-1-1 San Diego
Call 2-1-1 for information on evacuations, shelters, road closures, and other disaster-related
services.
Aging & Independence Services
To report suspected elder abuse (financial, physical, or self-neglect): Call Aging &
Independence Services (AIS): 1-800-510-2020 (Abuse reports accepted 24/7)
Administration of Aging’s National Center on Elder Abuse (NCEA)
The National Center on Elder Abuse is a national resource center focused on the prevention of
elder mistreatment. NCEA provides elder abuse information to professionals and the public.
www.ncea.aoa.gov - 1-855-500-3537
San Diego County District Attorney
The San Diego County District Attorney’s Office prosecutes those who abuse elders and
dependent adults, works to prevent crime, and provides victim assistance.
http://www.sdcda.org - 619-531-4040
Visit the District Attorney’s elder abuse Web page for information concerning warning signs
of elder abuse, prosecution, importance of reporting, and tips to reduce the risk of financial
abuse. http://www.sdcda.org/helping/elder-abuse.html
Disaster Preparedness
Elder Abuse
Aging Summit 2014 Final Report and Recommendations
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AARP
Information on living on a budget, managing debt, saving & investing, taxes, consumer
protection, financial services, and retirement planning.
www.aarp.org/money
Consumer Financial Protection Bureau (CFPB)
The Consumer Financial Protection Bureau’s mission is to make markets for consumer
financial products and services work for Americans — whether they are applying for a
mortgage, choosing among credit cards, or using any number of other consumer financial
products. Visit the CFPB Web site for access to a variety of resources such as the Managing
Someone Else’s Money booklets to assist financial caregivers. The CFPB welcomes tips
regarding potential violations of federal consumer financial law.
www.consumerfinance.gov
http://www.consumerfinance.gov/blog/managing-someone-elses-money/ - 1-855-411-2373
National Council on Aging (NCOA)
The National Council on Aging offers a variety of tools to assist older adults to make sound
financial decisions. NCOA offers the free, online service EconomicCheckUp to help older
adults improve their economic security through one-on-one assistance and counseling. In
addition, NCOA’s Reverse Mortgage Counseling Services Network is a federally approved
national counseling intermediary to help homeowners determine if a reverse mortgage is
right for them. Visit their Web site for these tools and others, such as the Savvy Saving
Seniors: Steps to Avoiding Scams handbook.
http://www.ncoa.org/enhance-economic-security/
http://www.ncoa.org/enhance-economic-security/economic-security-Initiative/savvy-saving-
seniors/ - 1-800-677-1116
Financial/Life Planning
Resources and Information continued
NCOA offers a
free, online
service...to
help older
adults improve
their economic
security
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AARP Fraud Watch Network
The Fraud Watch Network provides watchdog alerts, tips and resources on how to protect
oneself from fraud and identity theft. Highly trained AARP volunteer Fraud Fighters offer
peer counseling, support and referral services to fraud victims and their family members
through the Fraud Watch hotline number.
www.aarp.org/fraudwatchnetwork - Hotline number: 1-877-908-3360
Identity Theft Resource Center (ITRC)
A national center located in San Diego that provides around the clock, no-cost assistance to
victims of identity theft. ITRC also provides education to consumers, organizations, and
government entities on fraud and identity theft prevention, detection, and mitigation. The
ITRC website has a wealth of information on current scams and how to protect oneself from
fraud and identity theft.
www.idtheftcenter.org - 1-888-400-5530
Scams, Identity Theft , and Financial Abuse
County of San Diego Board of Supervisors
Greg Cox
District 1
Dianne Jacob
District 2
Dave Roberts
District 3
Ron Roberts
District 4
Bill Horn
District 5
Bonnie Dumanis
District Attorney
Helen Robbins-Meyer
Chief Administrative Officer
Nick Macchione
Director, Health and Human Services Agency (HHSA)
Ellen Schmeding
Director, Aging & Independence Services (AIS)
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