Coaching teams through change

@rachelcdavies

COACHING TEAMS THROUGH CHANGE

@rachelcdavies

Traditional Waterfall11 years

XP3 years

XP5years

Agile/Scrum9 years

MY EXPERIENCE

Who’s HERE?

CoachING => CHANGE

Challenge vs Comfort

ENCOURAGEMENT?

STICK WITH THE TEAM

ON ALL THE EMAIL AND MEETINGS!

ENVIRONMENTTRUSTTEAMVALUEQUALITY

HIERACHY OF DEVELOPER NEEDS

ENVIRONMENT FOR COLLABORATION

SNACKS

HAVE FUN

CONTINUOUS DELIVERY

• STAKEHOLDERS

SF NY LON De SINNOSEFR

VISIBLE STAKEHOLDERS

LEARNING MAKES US HAPPY

LEARNING: CODE DOJOS

LEARNING: SHARING

LEARNING: TEAM ROTATION

AND DEVELOPER EXCHANGES WITH

OTHER ORGANIZATIONS!

LEARNING: TECH ACADEMY

ENCOURAGE REFLECTION

LEARNING: RETROSPECTIVES

REFLECTION:CONTINUOUS TIMELINE

TAKE TURNS

CONSISTENCY BETWEEN TEAMS

PHYSICAL BOARD

ELECTRONIC BOARDS

CARE IT HAPPENS

Why does no one listen to me? What’s wrong with them?

Is there a problem with the people in his team? Or Bob’s approach?

WHATINTERESTSTHEM?

WhydopeopleresistChange?

Thisteamisusingoldtools

Howcanyouinfluencethemtochange?

ReasonsPeopleResistChange

How do I do that?

Are we allowed to do that?

Do we have time? What if it goes wrong?

Not my idea.

Might be hard work.

StartbyListening

• Gatherdata• Showrespect• Learnfeelings/opinions• Encourage

Howtolisten

• Removedistractions• Lookattheperson• Bequiet• Encouragetocontinue• Checkyouunderstand

1 : 1coachingsessions

TOOLS: NOTEBOOK

TOOLS: WHAT NEXT?

InvolveOthers

§ Askpeopletohelpsolveproblemsandcomeupwiththeirownsolutions.

§ Builduptheirroleintheteam,encouragingthemtotakemoreresponsibility

§ Invitethemtoshowcasethework.

GrowingCommunitiesofPractice

• Aforumtosharenewideasforagivendiscipline• Regulareventssuchas:-

– Talksfromothermembers,speakers,brownbagsessions– Buddies/shadows– Emailforum+sharedrepository

Groupwork

PutYourselfinTheirShoes

CREATE AN EMPATHY MAP

Change Takes Time

BE PATIENT

THANK YOUwww.slideshare.net/RachelDavies

@rachelcdavies