Recruitment Process Outsourcing
Executive Search
Contingent Recruitment
HR Outsourcing Assessments Employment branding Compensation Survey Business intelligence Separation Management Manpower planning Recruitment consulting Passive candidate management
ACIHuman Resource Consultants
Agenda
1. About ACI
2. Products, Processes and Services
3. ACI Capabilities
4. Quality and benefits
5. Others
About ACI
ACI executes its operations under the following business heads:
About Us
Executive Search
Recruitment Process Outsourcing
Contingent hiring
VAS• Employment Branding• HR Outsourcing
Traditional Process
Key motivation for relationship Cost
Definition of goals and objectives Tactical
Management of relationships / engagements
Activity focused
Vendor managementVendors as contractors
Management’s approach towards program Disjointed principles
ACI Advantage
Transformational Process at ACI
Long term strategic value
Strategic
Outcome focused
Vendors as partners
Common principles and goals
The Wheel Model
Wide base of consultants
Wide base of consultants
Managers
ManagersManagers
Managers
Information flow system
Stakeholders
Partners
Partners
Stakeholders
Why ACI uses this system?
• Experienced management board & stakeholders.
• Consultants at various levels.
• Delivery centers in India• Dedicated Knowledge Management center
Clients served by ACI and not an individual.
Very quick knowledge share intra and inter ‘wheel’ about clients.
If an individual transfers, the second in wheel automatically gets aligned with the client.
At no point client loses contact with ACI.
Management Structure & Roles
Director
Associate Directors/ Asst VPs
Senior Consultants
Project Managers
Leads
Consultants
Backbone of the organization. Large group of consultants supporting across industries. A master back up team of 10 percent of the group are always ready to handle any crisis situation across the organization.
With Experienced stakeholders in the group, strict adherence of the system is imperative within the firm.
Most of them with about 8-10 years of experience and over 4 yrs into the recruiting/web business. ACI has more than 20 people in the project managerial role. They monitor client satisfaction and candidate pool actively.
Executive Directors
Industries
Information technology
Airlines, Automotives and Logistics
Temporary Staffing
OutsourcingFMCGResearch and AnalyticsTelecomMediaInfrastructureManufacturing
IT Enabled Services
RetailTravel and Hospitality
BFSI
Life sciences
Textiles and Garments
Recognitions (India)
• IBM – Preferred Recruitment Partner
• BMR – Best recruitment Partner [Hit Ratio]]
• GSK - Preferred Recruitment Partner
• Max New York Life – Hired End to End • TCS - Preferred Recruitment Partner
• EXL Services – Certificate of Preferred Recruitment Partner
• Wipro – Preferred Recruitment Partner
• GE Money – Award for Best Recruitment partner
• Deloitte - Recognized by Global Deloitte experts for ACI’s Contribution
… to name a few
NASSCOM All India ForumsTiE – Delhi/Pune Chapters
Valued members and spokesperson of the Recruitment Industry at
ERA – Co-Convener Delhi Chapter
YEO – Young Entrepreneurs Organisation
CIIFICCI Assocham NHRD
Industry Associations
Products, Process and Services
1. Turn Key Services and Products
• Executive Search• Recruitment Process Outsourcing • Value Added Services • Contingent Hiring • Volume/Project Hiring
2. Sourcing Related Services/ Products• International Sourcing (Recruiting Back-office)• Employee referral System• Competitor Mapping Solutions• Affinity Associations - institutions, colleges• Walk – in Management • Campus Management• Career / Job Fairs• Print Advertisement Response management
3. Post Sourcing Services• Assessments• Offer Negotiations• Pre Employment candidate counseling• Post offer Follow up• Reference check • Managing other vendors
4. Employment Branding Services• Employment related PR and Media Awareness Services• Community Targeted Newsletters• 360 degree approach on candidate reach
5. Separation Management •Exit interviews•Ex employee engagement•Alumni networking
6. HR outsourcing
Other Services
Value Added Services• Training & Development • Employee-relations support • Compensation Benchmarks surveys• Organizational-structure definition• Performance Evaluation• Payroll management• Contractual staff management• Effective HR delivery strategy, design, implementation, or outsourcing.• Retention consulting• Competitor Mapping• Industry insight• Other administration related activities
ACI capabilities
ACI – Smart Hire Model (ACI-SHM)
ACI-SHM works with clients to give them future managers, by mixing the right tools to get the right candidate.
The various tools mentioned below are combined as per need to identify the best fit for clients:
Job fair
Walk-in management
Online job advertising Vendor management
Multi city Hiring Training
Ad response management Networking
Assessments
RPO Payroll ManagementTemporary Staffing
Web Based Technology
Hiring Manager
Lead Recruiter
Prequalification and Assessment Team
Reports Other Channels
Quality Assurance
Client Site
ACI Account Manager
Sourcing Team Head Hunter
Work Model
Skills Assessment Tools & Research TrainingSpecialist Consultants
SupportBackground Checking Candidate Pipeline Generation
Client : Leading Oil and Gas companyObjective: To hire 200 field engineers from all over India and UAE
Hiring Method Recruitment process outsourcing
Skill Sets Technical positions mainly in Maintenance, Commissioning and Installation domain.
Process Set up different client interaction, sourcing teams, assessment and MIS teams internally and used 7 tools for sourcing candidates namely Mapping/ headhunting/ online advertising/ print advertising/ referencing/ internal data base and job posting. Provided a ROD for initial months. Non technical rounds coordinated by ACI and technical rounds managed by client.
Achievement Successfully mapped India, Malaysia, Middle East and Singapore markets for the required talent pool and shared with client. Ensured maximum client satisfaction all through the process.
Client : India’s largest retail chain store
Objective: To hire 50 Store officers (from Team Member to City Operations) for Bharti Retail small/ medium/large format stores in the Punjab region (Ludhiana/ Jalandhar) in 15 working days
Hiring Method Referencing, Job Postings, On Ground Mapping, Portal Search and Internal Database
Skill Sets Store Officers
Process End to end hiring
Achievement Sourced 250 papers in 3 daysShort listed 100 candidates 4 daysShort listed candidates lined up for Interview 4 daysThe required number of people selected by the Bharti hiring team in 2 days time
Client : Leading Life Insurance companyObjective: To hire across domains [ Training/ banc assurance/ IT/ Networking] and channels [HSBC Bank/ Oriental Bank of Commerce/ Canara Bank]
Hiring Method Referencing, Ad posting and Portals
Skill Sets Java, Datacenter Management, Networking and Infrastructure Management
Process Identified different spocs for different locations and channels internally which resulted in better client service reduced TAT
Achievement This was an exclusive hiring assignment in which the internal team was able to close 95% of the mandates received in the stipulated time. Garnered extensive client appreciation for deliverables.
Client : International IT companyObjective: To hire 100 people in 2 weeks
Hiring Method
Walk in management and Multi city Hiring
Skill sets J2EE, Peoplesoft, Dot Net Developers , Web Designers, Tester/QA leads, Content management - Tech leads etc.
Process With 4 consultants ACI used online advertising, managing walk in, personal interview, assessments, offer negotiation and on boarding process.
Achievement Within 1 week all 100 hires were made
Case studies
Client : Top shared services companyObjective: To hire 500+ people in 1 month
Hiring Method Multi city Hiring
Skill Sets Call centre Voice based and Web based.
Process With 3 consultants ACI used print advertising, managing walk in, personal interview, assessments, and on spot offers
Achievement Within 2 weeks, 600 hires were made
Headhunting & Referencing
Client : A Leading Domestic Airline
Objective: To hire for 4 C Level Positions (VP- Operations, GM – Customer Services, VP – Marketing, GM- Sales & Distribution)
Hiring Method Headhunting and Referencing
Skill Sets Ops, Customer services, Marketing, Sales, Distribution from airline & FMCG Industry
Process Executive Search
Achievement Within 1.5 months, 4 C Level hires were made
Quality and Benefits
Process as received from client1
2
Teams identified and work flow designed3
Process characterized for the client
4Process measured and statistically controlled
5Optimizing
Quantitatively Managed
Delegated
Defined
Process Improvement
Process Improvised on gaps
Initial
Contd..
What benefits we offer to client:• Reduced operating costs,
• Expedite hiring process,
• Client free to focus on core activities of HR,
• Create a variable cost structure,
• Access to best in class expertise and technology
• Largest sourcing team catering across industry verticals and levels [Junior, Middle and Senior]
• Matching the demand – supply fluctuation in manpower requirement
• Fixed to variable cost – short term cost to company reducing liability cost per head.
• Access to a talent pool on required skill sets
• Stronger Ability to value add
• Good awareness of markets
• Automated Databases
• Video Conferencing
Key Enablers Reduce operating costs Exposure across industries Access to all the tools of the trade Focus on the core of the business Create a variable cost structure Improve quality Expedite speed to Recruit Foster innovation Access to "Best in Class" Expertise and
Technology
Key ResultsCost savingsVariable to Fixed costsBetter performance
Benefits
Operational Flexibility
Expe
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Lack
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Partner Search firm
In- house Recruitment
Handled by RPO team
• Established process methodologies• Measurable metrics in place
QUALITY
• 40 – 60% saving in leadership time COST
• 30% Productivity Enhancement• Fast Turnaround Time
PRODUCTIVITY
SCALABILITY Ability to ramp up operations
In Short
Others
• CEO Stryker India• India Sales Head Bharat Shell• CEO – Nepal United Breweries• CEO – PVR Cinemas• CEO IT Business – Accenture• CEO Suzlon SEZ• CEO Nissin India• Chief of Operations Shell Bitumen• Business Head Hero Motors• India Network Head Shell India
Marketing Services• Head Operations GE Industrial• Operations Head Kajaria Industries• CFO Al Suwade• Head of Business Al Suwade• VP Manufacturing GE Plastics• International BD Head LG• COO Bilcare
ACI Senior Mandates
• Plant Head United Spirits• Factory Head Pidilite• Head – HR Kajaria Ceramics• GM OCC / VP Marketing Go Air• GM Audits Coke• HOD - Marketing Honda Motorcycles • Head Sourcing Wipro GE Healthcare• Head- Projects Ranbaxy• Head- HR Stryker• Head- Training & OD Astra Zeneca• GM- Toxicology Lupin Research• HR Partners IBM India• CIO Accenture• CTO/ COO Bilcare India• Director Operations Convergys• Retail Business Head : Shell• Director : Microsoft• Business Head GE Commercial
Clients
Thank youfor details please contact us at : [email protected]