Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Affin Hwang Capital (AHC)
Flexible Benefits
Employee Communication Session
Affin Hwang Investment Bank Berhad I For the Benefit Period 1 January 2016 to 31 December 2016
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 1
Flexible Benefits
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
AGENDA
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
FLEX CREDITS allocated could be
used to spend on Optional Benefits or
Flexible Spending Account
2
Optional Benefits & Flex Credits
Affin Hwang
Capital
Flexible Benefits
Plan
Core
Benefits
Optional
Benefits
Flexible
Spending
Account
(FSA)
Flex
Credits
CORE BENEFITS are the minimum
benefits provided each year by Affin
Hwang Capital : you do not need to
select them or pay for them
Optional Benefits are a list of insurance
benefit options which you can choose
from, each year depending on your needs.
Each Optional Benefit comes with a price
tag expressed in f lex credits
The FSA contains balance of f lex credits
not used for purchase of Optional
Benefits, on a reimbursement basis
Fixed Flex Credits
As of 1 January 2016
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 3
(a) Core Benefits
Minimum core benefits
provided by the Bank:
you do not need to
select them or pay for
them
Core with No Flex and
Flex
(b) Flexible (Flex) Credits
Usage: to spend on Opt up Benefits (to
increase the Core Benefits) or to buy
items in the Flexible Spending Account
(FSA)
Flex Credits – points assigned (eg.
1000 points (1 point = RM1)
Opt up/Down Selections:- Can do only once a year – at the
end of the same year for the next year usage
Opt Up Benefits
Term Life – Opt up (with insurance price tag)
Personal Accident – Opt up (with insurance price
tag)
Annual Leave – Opt up (using Flex credit) or Opt
Down ( top up the Flex credit)
Hospital & Surgical – Opt up (having the
insurance price tag) Outpatient Clinical & Specialist – Opt up (since no
insurance – top up with fixed amount provided
within the flex credits)
(c) Flexible Spending
Accounts (FSA)
The FSA contains items
for purchase by using the
available flex credits
Usage On reimbursement
Alternative Medicine
Medical Appliances
Dental Expenses
Wellness & Nutrition Program
Electronic Products
Optical Expenses
Health Screening Expenses
Airfare Expenses (max RM1000) –
employee must travel together
Employee Only
Group Term Life with Flex
Group Personal Accident with
Flex
Annual Leave with Flex
Employee & Dependants
Hospital & Surgical with Flex
(non-working spouse)
Outpatient Clinical &
Specialist with Flex
Flexible Benefits
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 4
How much is my FSA Credit?
Fixed Flex Credit
Coverage Tier TM
(RM)
SM
(RM)
MM
(RM)
EXE
(RM)
NE
(RM)
Employee Only 1,200 1,100 1,000 900 800
Employee & Family 1,500 1,400 1,300 1,200 1,100
What’s New?
You are given fixed credits according to your Job Grade and Marital Status as tabulated below:-
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 5
A Closer Look at The Benefits
Plan CORE FLEX
Group Term Life
& Critical Illness
(CI)
24 times basic monthly salary
with 25% Accelerated Critical Illness Benefit
Additional 12 times, i.e. 36 times basic monthly salary
with 25% Accelerated Critical Illness Benefit
Group Personal
Accident 48 times basic monthly salary Additional 12 times, i.e. 60 times basic monthly salary
Group Hospital &
Surgical
Note: Family
coverage refers to
non working spouse
and children
TM R&B 350 – Per Annum Per Family RM 80,000
Surgical Limit RM31,000
R&B 400 – Per Annum Per Family RM 90,000 +RM10,000 Major
Medical limit
Surgical Limit RM67,500
SM R&B 250 – Per Annum Per Family RM 70,000
Surgical Limit RM20,000
R&B 350 – Per Annum Per Family RM 70,000
Surgical Limit RM40,800
MM R&B 200 – Per Annum Per Family RM 50,000
Surgical Limit RM18,500
R&B 250 – Per Annum Per Family RM 60,000
Surgical Limit RM30,000
EXE R&B 150 – Per Annum Per Family RM 45,000
Surgical Limit RM15,500
R&B 200 – Per Annum Per Family RM 50,000
Surgical Limit RM20,000
NE R&B 120 – Per Annum Per Family RM 35,000
Surgical Limit RM15,000
R&B 150 – Per Annum Per Family RM 45,000
Surgical Limit RM15,800
Outpatient Clinical
GP
& Specialist
TM RM5,000 per Employee – RM2,500 per Family Up to RM7,000 per Employee – RM4,000 per Family
SM RM5,000 per Employee – RM2,400 per Family Up to RM7,000 per Employee – RM3,500 per Family
MM RM4,500 per Employee – RM2,000 per Family Up to RM6,000 per Employee – RM3,000 per Family
EXE RM3,500 per Employee – RM1,700 per Family Up to RM5,000 per Employee – RM2,500 per Family
NE RM2,250 per Employee – RM1,400 per Family Up to RM4,000 per Employee – RM2,000 per Family
Annual Leave Buy Leave – up to 5 days
Sell Leave – up to 3 days
Employee Benefits – Core & Opt-Up Options
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 6
Core Benefit
Insurance Benefit
(Employee Only)
Term Life
Personal Accident
Insurance Benefit
(Employee &
Eligible
Dependents)
Hospital & Surgical
Outpatient Clinical
Outpatient
Specialist
Optional Benefit
Insurance Benefit
(Buy-Up/Opt-In)
Term Life
Personal Accident
Hospital & Surgical
Major Medical
Flexible Spending Account
Wellness Lifestyle/Protectio
n
Optical
Alternative Medical
Treatment
Dental
Health Screening
Vaccination
Dental
Maternity
Health
Supplements
Health Screening
Parents Medical
Other Medical
Personal Insurance
IT Products/
Accesories
Fitness
Subscription
Sports/Fitness
Equip.
Broadband
Subscription
Vacation Expenses
Purchase of
HP/PDA
Core Benefit
Insurance Benefit
(Employee Only)
Term Life
Personal Accident
Insurance Benefit
(Employee &
Eligible
Dependents)
Hospital & Surgical
Outpatient Clinical
Outpatient
Specialist
Optional Benefit
Insurance Benefit
(Buy-Up/Opt-In)
Term Life
Personal Accident
Hospital & Surgical
Major Medical
Flexible Benefit
Wellness Lifestyle/Protectio
n
Optical
Alternative Medical
Treatment
Dental
Health Screening
Vaccination
Dental
Maternity
Health
Supplements
Health Screening
Parents Medical
Other Medical
Personal Insurance
IT Products/
Accesories
Fitness
Subscription
Sports/Fitness
Equip.
Broadband
Subscription
Vacation Expenses
Purchase of
HP/PDA
Benefit Items Definition Taxable
Alternative Medicine
• Chiropractor doctor, Homeopathy doctor, or Traditional Chinese Medicine clinics who are registered with the Ministry of Health
No
Medical Appliances
• Includes Glucometers, Nebulizers and Thermometers No
Dental Expenses
• All types of Dental treatments • for example, consultation/examination, medication, extractions/surgical of teeth,
dressing, x-ray, filling (amalgam or composite), scaling and polishing of teeth, root canal
No
Optical Expenses
• Includes Prescribed Glasses, Prescribed Contact Lenses and Sunglasses Yes
Wellness and Nutrition
• Includes Weight Loss program and Health Supplements includes tonics such like ginseng, bird nest, chicken essences, iron pills or vitamins, Chinese herbal.
Yes
Electronic Products
• Refers to purchase of electronic products, i.e. mobile phones, personal computers, tablets including accessories
Yes
Health Screening Expenses
• All forms of health check ups or tests not incidental to treatment or diagnosis of an actual sickness or injury
No
Airfare Expenses
• Flight Ticket (Local and Abroad – up to RM1000) – Open to dependents but employee would need to travel together
Yes
A Closer Look at The Benefits
Flexible Spending Account
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 7
AGENDA
Flexible Spending Account
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 8
General Rules
1. Proration Rules / Definitions
a. Flex credits will be allocated at the start of the benefits year.
b. Flex credits will be pro-rated by calendar days for new employees joining after
the commencement of the benefits year based on date join, but the FSA credits
will be awarded at the confirmation date (i.e. at the end of the probation period).
c. In the event of entit lement change, the allocated entit lement will be pro-rated by
calendar days based on effective date.
d. In the event of resignation, annual flex credits allocation will be computed based
on the completed length of service in the year (pro-rated by calendar days), so
be careful not to overspend early in the year if resignation is possible. Otherwise,
Affin Hwang Capital will claw back the overspent amount via salary deduction.
2. Purchase of Optional Insurance
a. Purchase of optional insurance plans must be made using the flex credits
allocated
b. No overspent / salary deduction is allowed
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 9
General Rules
3. FSA Claim Reimbursement
a. Receipts for reimbursements must be original and kept by employee for future
audit purposes. Credit card statement or charge slips are not acceptable
except for benefits payable on installment basis. Hardcopy submission of
receipts are not required.
b. Reimbursement of claims occurs via payroll each month.
4. End of benefits year: Flex credits remaining at the end of the benefits year wil l be
forfeited.
5. Annual Leave : Buying leave via the flex system will be deducted from flex credits
allocation and employees have the option to buy leave via salary deduction by
approaching HR for assistance.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 10
General Rules
All regular full time employees on date of employment.
Dependents, defined as:
– A lawful spouse below the maximum renewable age of 75; and
– Unmarried children over 15 days old but under 19 years or 23 if still
on full time higher education and not gainfully employed.
Permanent and Fixed Term Contract Employees will be provided with
an FSA and Flexible benefits options.
Life Events
Eligibility
You can only select benefits during this selection period and again after
the next plan year unless you have a life-event change.
Example of life events are marriage status changes or child birth.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 11
Important Note
1. For Buy Leave – enrolment via the system will be deducted from flex
credit points. For deduction from payroll, please approach your HR for
assistance.
2. For any opt-up on Outpatient entitlement, deduction from flex credits
will only be updated after enrolment closes.
3. Claims submission are only eligible for consultation / treatment /
purchases incurred on and after 1st January 2016.
Kindly do note:
Important Note
Once optional/opt-up benefits are confirmed, it cannot be reversed and you
can only make changes during next benefits year enrolment period.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 12
AGENDA
Flexible Spending Account
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 13
Questions and Answers
Online Portal
Q. I am unable to login in as I am stuck at the verification page. Please advice.
A. Please email your Employee ID to the dedicated email address, [email protected],
and we will reset your account accordingly. Once reset, we will email your new password
for login.
Q. How do I reselect my option when I have confirmed my selections?
A. We regret to inform once you click confirmed, you will not be able to reselect your options.
The next selection will open during next year’s benefit period.
[Do note that selection period, options on core benefits, will only start 1st Jan 2016]
Q. My dependent’s details are wrong (or not updated), how do I get it rectified?
A. Please contact your Affin Hwang Capital HR team and advise them of the change. They
will need your name, date of birth, gender, national ID and may require further information
such as a marriage or birth certificate.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 14
Questions and Answers
Q. What is the proper procedure to notify Affin Hwang Capital of my new dependents?
A. Please advise your HR Department of any changes in dependent status. Inclusion of new
dependents under optional plans is allowed for medical benefits only.
Q. What happens if I do not make election during the enrolment period?
A. You will remain covered under Core Benefits for the rest of the plan year and will not be able to
re-select your benefits until the selection period for the next plan year or when you have a life -
event change such as marriage or birth of your child.
Q. Can I top up the balance if I exceed my FSA entitlement limit?
R. We regret that you are unable to top up the balance that exceeds your FSA Credits. Hence, we
would recommend that you do some planning before doing your selections.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 15
Questions and Answers
Flexible Benefits
Q. What if I have a claim that exceeds my FSA balance?
A. You can make a partial claim up to the maximum FSA balance.
Q. I just joined Affin Hwang Capital recently, when would I be entitled to the AHC Flex
Plan?
A. Flex credits will be awarded to new employees from the date of hire. Flex credits will be pro-
rated by calendar days based on date of hire.
Q. If I resign from Affin Hwang Capital in the middle of the flex year, how would my flex
credits be?
A. Your actual flex credits allocation will be computed and pro-rated based on the completed
length of service in the year (pro-rated by calendar days). Affin Hwang Capital will ask you
to pay back overspent credit if any. Any unused flex credits remained on the last day of
employment will be forfeited.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 16
Questions and Answers
Claims
Q. Could you advise how can I claim for the list of benefit items in the FSA?
A. You may submit the claims through the Flexible Spending Account portal.
Q. I want to know of the status of my submitted claims?
A. You can check through the online portal under Claims Summary page for any updates. If you
have any complication, you may send an email to [email protected] and we will
respond to your enquiries within 5 working days.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 17
Questions and Answers
Q. If I have opted for additional Life/Critical Illness coverage, when will my selected
optional Life/Critical Illness insurance benefits take effect?
A. The Life benefit coverage will take effect immediately provided that the total sum insured after
the upgrade does not exceed the Free Cover Limit. However, if the Total Sum Insured
exceeds the Free Cover Limit, then the exceeding amount is pending acceptance until
completion of medical underwriting and insurer’s acceptance of the optional coverage.
Q. What if insurer does not accept my Life/Critical Illness optional benefits, what would
happen? Can I re-select?
A. If insurer does not accept your selected optional benefits, you will still be covered for the core
benefits. Re-selection of optional insurance benefits is not allowed. The annual insurance cost
originally held up from your FSA credits when you selected the optional benefits will be
returned to your FSA account.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 18
Questions and Answers
Q. What happen if there’s adjustment to my salary, will it impact my sum assured?
A. Revision of salary will impact only the Core coverage. The Optional coverage will be based on
the salary at the inception of the Benefit Year.
Q. How do I know whether I have been accepted for the optional coverage that exceeds the
Free Cover Limit?
A. Once the insurer have confirm acceptance, a Letter of Acceptance will be provided to your HR.
Your HR will inform you accordingly.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 19
Questions and Answers
Q. Can I select the optional medical insurance benefits just for myself and not for my insured
dependants?
A. Optional medical benefits if selected is on "one-in- all- in" basis i.e. employee and all insured
dependents must enroll the same optional medical benefits together.
Q. Is there any EOI (evidence of insurability) / underwriting requirement for optional medical
insurance benefits?
A. EOI/underwriting are NOT required for optional medical insurance benefits. However, please
refer to policy terms and conditions for details of coverage
.
Q. In the event of death, how does Affin Hwang Capital know who is my beneficiary(ies)?
A. It is therefore important for you to complete the Beneficiary Form that is uploaded in the portal.
Kindly download the form and send the completed form to HR for safekeeping.
.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 20
Questions and Answers
Dedicated email address: [email protected]
All enquiries will be attended to within 5 working days
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 21
AGENDA
Flexible Spending Account
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 22
Benefits Selection Workflow
Step 6 Deduction (top-up) will be made via Flex Dollars allocated
Step 5 Step 3 : Confirm choices on selection**
Step 4 Step 2 : Choose benefits for optional plans (if any)
Step 3 Step 1 : Verify Information of Employee & Dependants
Step 2 Proceed to do the enrolment for benefits selection
Step 1 Employee login via AHCFlex.tbs.aon.com
** Once confirmed, no further changes will be allowed, until the following benefits period
Enrolling the Benefits
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 23
Enrolling the Benefits
Employee Login
Proceed to login with your login details
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 24
Enrolling the Benefits
Employee Login
1. Answer any FIVE (5) Questions for security purposes
2. Change to a new password
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 25
Enrolling the Benefits
AHC
Click here to proceed to enrolment page
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 26
Enrolling the Benefits
Click here to proceed to enrolment page
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Verify Information
27
Enrolling the Benefits
Click here to proceed for enrolment
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
28
Enrolling the Benefits
Select each benefits to view the options available & the pricing for each options
1. View the options for the benefit selected 2. Select the option preferred
Click “Finished” once done
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
29
Enrolling the Benefits
Select each benefits to view the options available & the pricing for each options
1. View the options for the benefit selected 2. Select the option preferred
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
30
Enrolling the Benefits
For Outpatient Benefits 1. View the options
available - limit in increment of 200 / 500 depending on job grade
2. Select the option preferred
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
31
Enrolling the Benefits
Upon selecting, names of dependents would appear for confirmation
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
32
Enrolling the Benefits
Annual Leave – Buy and Sell Leave
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016
Choosing Benefits
33
Enrolling the Benefits
Click “Finished” once done, i.e. selecting all the available opt-up benefits
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 34
Enrolling the Benefits
Confirm Benefits Choices
Click to confirm choices
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 35
Enrolling the Benefits
Confirm Benefits Choices
Click to agree that you have reviewed and confirmed your benefits choices to finalise the enrolment
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 36
Enrolling the Benefits
Confirm Benefits Choices
You have successfully submitted your benefits choices
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 37
AGENDA
Flexible Spending Account
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 38
Claim Reimbursement Workflow
Step 4
Reimbursement will be made via submission of monthly Payroll file to AHC
Step 3
Aon will process your claim upon receipt of claim submission and supporting documents**
Step 2
Submit Flex claims via web portal
Step 1
Employee login via AHCFlex.tbs.aon.com
Claiming FSA Benefits
** Employee would be able to check claims’ status through the Portal
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 39
Online-submission by employees must be done by 10 th day of the month before end of business
(EOB).
Claims Reimbursement Timeline
Online Claim Submission via Aon Portal Claim Payment Date
Before 10 th day of the month Via submission of payroll f i le to
Aff in Hwang Capital on 22nd of the same month
Claiming FSA Benefits
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 40
Claiming FSA Benefits
Click to proceed for Claim Submission
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 41
Claiming FSA Benefits
STEP 1 – Claim Details Select 1) Claim category 2) Claimant name – self or
dependent
STEP 2 – Clinic/Place Details Specify the clinic, i.e. Klinik K & P ; or Specify the place of purchase i.e. Kedai Cermin Mata ABC Sdn Bhd
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 42
Claiming FSA Benefits
STEP 3 Specify 1) Date of visit / date
of purchase 2) Receipt number 3) Receipt currency 4) Receipt amount
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 43
Claiming FSA Benefits
STEP 4 Click here to attach the original receipt
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 44
Claiming FSA Benefits
STEP 5 1) Check the box (if receipt subject to GST) 2) Specify (if receipt subject to GST) a) Amount exclude GST b) GST Amount
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 45
Claiming FSA Benefits
STEP 6 Compulsory – To Specify (for Custom declaration by Finance) 1. Clinic/Place of purchase Company Registration
Number 2. Clinic/Place of purchase GST Registration Number
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 46
Claiming FSA Benefits
STEP 7 Click to complete the claim submission
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 47
Important Note
1. For outpatient claims submission, the system is now reflecting total
limit for both employee and family. It is being upgraded to reflect on
entitlement by employee and family. You may check on your balance
in the system for updates.
Kindly do note:
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 48
AGENDA
Flexible Spending Account
General Rules
Questions and Answers
Enrolling the Benefits
Claiming FSA Benefits
Action Required
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 49
Action Required
1. Familiarize yourself with the 2016 Flexible Benefits plan.
2. Visit the Internet site: AHCFlex.tbs.aon.com to make election
during the enrollment period from 08:00 12 January 2016 to
23:59 24 January 2016
3. If you are unable to access the site during the enrollment period,
please email to [email protected]
4. Submission of claims starts from 1 February 2016
Here is what you need to do next:
Important Note
Once optional/opt-up benefits are confirmed, it cannot be reversed and you
can only make changes during next benefits year enrolment period.
Affin Hwang Capital | For the Benefit Period 1 January 2016 to 31 December 2016 50
Thank You!
The slides are for reference and meant as guides only. Affin Hwang Capital reserves
the right to make changes to the insurance covers from time to time without prior
notification/ approval from the employees. Insurance covers are subject to the
insurer’s acceptance as per the policy terms, conditions and exclusions.
Disclaimer : The information provided on tax requirements is not binding and based on external source. Aon would strongly recommend Affin
Hwang Capital to consult with your legal/tax counsel as Aon is not authorized to provide any legal /tax advice.
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