Access to employment : beyond ‘reasonable adjustments’Paul Smyth, Head of IT Accessibility
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2 | Access to employment- beyond reasonable adjustments | 24 February 2015
Accessibility at Barclays
Accessibility at Barclays
Products and Services
Best Practice Sharing
Partnerships and InnovationColleagues
Cultural Shift
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3 | Access to employment- beyond reasonable adjustments | 24 February 2015
Accessible customer services and technology In branches
Online & Mobile
In contact centres
Through innovation
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4 | Access to employment- beyond reasonable adjustments | 24 February 2015
Living in our colleagues’ and customers’ worlds
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5 | Access to employment- beyond reasonable adjustments | 24 February 2015
Striving for and supporting a diverse workforce• Recruitment
• Retention
• Reach Network and Diversity Strategy
• Awareness and Engagement- This is me
• Reasonable Adjustments
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6 | Access to employment- beyond reasonable adjustments | 24 February 2015
‘This is me’ campaign
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Making adjustments clearer and easier….
Central funding & team Boosting awareness
Soft adjustments, user feedback and improved MI
Rationalised catalogue& self service
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…and moving to a more holistic approach
Employer
Formal Hard Adjustments
Formal Soft Adjustments
Informal Soft Adjustments
Informal Support
•Hardware
•Software
•Support worker
•Flexible working
•Adjusting role and/or targets
•Don’t take for granted…
•You can help by…
•Staff Networks
•Mentoring
•Training
Colleague
Disability influences skills / attributes ‘How I work’
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9 | Access to employment- beyond reasonable adjustments | 24 February 2015
Diversity and beyond…
• Benefits of diversity
• Future challenges for the banking industry
• Future for the accessibility profession
Paul SmythHead of IT Accessibility
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