Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
This workshop is aimed at providing a basic understanding of the wide range of Human Resources measurements
and metrics available to the HR Practitioners to track performances for the HR functions as well as the Strategic
Human Resources Plan. It provides glimpses of the practice of Evidence-based HR and paves the way to move to
the next level of Human Resources practice from an administrative perspective to a strategic perspective. This
workshop is an accelerated & intense learning workshop and it is segmented into four main sections:
1. The philosophy underpinning evidence-based HR measurements & metrics;
2. HR CAPS Modeling ('Leading Indicator', 'HR Cluster', 'HR Dimensional Matrix', 'HR Waste', 'HR Risk Index', and
a range of other HR modeling techniques covering at least 12 techniques);
3. Measurement issues;
4. Metrics issues (introducing at least 100+ HR metrics via the 'HR Metrics Game').
Workshop Objectives
Sharing HR measurement and metrics practice.
Benchmarked insights that could turn into actionable metrics that could assist your Organization to achieve
results.
Workshop Outline
Identifying what metrics currently are in place and if they are effective.
Determining if your measurement program presents a viable value proposition for your employees and your
Organization.
Exploring and discovering what data will be needed to report to measure success against HR strategic
objectives.
Determining, and creating HR measurements & metrics and what to measure and why.
Designing HR modeling tools and designing your HR scorecard to align with business needs.
Interpreting the data to gauge the performance of your HR measurement program.
Building the metrics business case and communicate the value of metrics to upper management.
Translating measurements into actionable business decisions for upper management.
Turning metrics into analytics and analytics into strategies.
Deciding what metrics are important to your business.
Deciphering trends and what they tell you and making informed predictions.
Who Should Attend
HR Professionals,
Officers and Executives who deal or are responsible for measurement & metric-based approaches to
Organization efficiency & effectiveness performance.
Date: 9th February, 2019 Topic: HR Metrics & Analytics
Time: 8.00am - 4.00pm Course Code: HRW201901
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Powered by TCPDF (www.tcpdf.org)
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
In the on-going battle to recruit and retain the right staff, employers are increasingly recognizing that their employees are looking to the company and its managers to provide a bully free/harassment free working place. As part of the legal framework, Section 23 of the Sexual Offences Act, 2006, Section Six of the Employment Act, 2007 and Legal Notice No. 28 Employment (General) Rules, 2014 places a number of challenges on HR professionals and managers and also employees, both now and in the future. The workshop will introduce you to the legislation and its background and offer a number of best practice strategies and policies to deal with workplace bullying and sexual harassment. Workshop Objectives
To understand the challenges and implications of the Sexual Offences Act, 2006 and the thinking
behind it.
To develop best practice strategies and training for combating bullying and sexual harassment.
To establish a workplace culture to deal with bullying and sexual harassment.
Workshop Outline
Definition of Sexual Harassment.
Understanding Kenya’s anti-sexual offences laws.
Recognizing the challenges and limitations of the legislation in the work place.
Handling and managing a workplace investigation using a step-by step guide.
Dealing with difficult and complex scenarios.
Establishing a HR Policy on sexual harassment.
Understanding the importance of prevention, including implementation and training.
Developing and maintaining the work place culture.
Recognizing the importance of management style.
Appreciating the role of social media/technology in bullying and harassment.
Designing comprehensive work place policies to deal with online behavior.
Leveraging international best practice strategies.
Who Should Attend
HR Professionals,
Anyone who would like to understand how to deal with workplace bullying and sexual harassment
Date: 09th March, 2019 Topic: Dealing With Workplace Sexual Harassment
Time: 8.00am - 4.00pm Course Code: HRW201902
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
A must for all HR practitioners involved in handling grievance, discipline and dismissal issues in the
workplace. Knowing how to apply the law effectively to grievance, discipline or dismissal situations is
essential for HR professionals. The Grievance, Discipline and Dismissals Management workshop will
provide a thorough review of the legal issues to be aware of when resolving disputes in the workplace and
will help you manage problem situations effectively and according to best practice.
Course Objectives
By the end of the Grievance, Discipline and Dismissals course, you'll be able to:
Explain what is Discipline & Grievance Management
Discuss the purpose of Discipline & Grievance Management
Identify the Disciplinary & Grievance Management Process
Discuss the rules of Discipline & Grievance Management
Identify the challenges of Discipline & Grievance Management
Explain the importance of Discipline in an Organization
Describe the methods to Make Employees More Disciplined
Explain what is meant by Grievance Redressal
Identify the steps for Handling Grievances
List the tips to Improve Discipline in an Organization
Who Should Attend
HR Professionals.
Employee Relations Managers / Industrial Relations
HR Business Partners
Business Executives
Line Managers
Those responsible for employment law issues within their organization.
Date: 6th April, 2019 Topic: Grievance, Discipline and Dismissal Management
Time: 8.00am - 4.00pm Course Code: HRW201903
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
The most common challenges experienced in implementing business partners generally relate to developing the role
appropriately. Almost half of respondents whose organizations have introduced HR business partners agree that they
have been drawn into activities that are not relevant to the role and just under half recognize that there has been
tension between responding to corporate and business unit needs. A quarter thinks that the business partner role is
or has been unclearly defined. During this program, participants will be introduced to HR Business Partnering and the
various tools for implementing Business Partnering, developing as an HR Business Partner and assessing the
effectiveness of HR Business Partnering.
Workshop Objectives
To establish norms for building a high performing HR team.
To clarify their various roles and goals in the organization.
To identify best practices in building partnership between HR and the Line.
To create initiatives to manage the necessary changes in HR practices.
To develop professional services to truly partner the business.
To ensure HR business partners increase their value to the organization.
To enhance the contribution and careers of HR professionals.
Workshop Outline
The changing world of HRM
Introduction to HR Business Partnering.
HR partnering as part of strategic.
Tools for implementing Business Partnering
Creating the vision for HR.
Making the case for HR business partnering.
Introduction to stakeholder mapping.
Assessing readiness for HR business partnering.
Identifying and mapping HR processes.
Identifying future HR roles.
Lessons learned from other organizations.
Who Should Attend
HR Managers, HR Officers & Specialists.
Line Managers involved in implementing HR policies and programs.
OD and HRD Managers supporting the business and HR partners.
Date: 4th May, 2019 Topic: HR Business Partnership Skills
Time: 8.00am - 4.00pm Course Code: HRW201904
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Powered by TCPDF (www.tcpdf.org)
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
The Employment Act defines misconduct as a breach of duty or discipline, which is inconsistent with the
express or implied conditions of an employee's contract of service. If you find an Employee behavior as
inappropriate or unacceptable, how do we handle it timely, fairly and consistently before it lead to bigger
problems? What are our Principles, Policies and Procedure of Discipline Enforcement?
This workshop will focus on the critical skills a People Manager needs to manage Employee Misconduct.
Workshop Objectives
Define Discipline.
Establish the types of Discipline.
Establish Principles of Disciplinary Action.
Identify Progressive Disciplinary Action.
Establish Disciplinary Matrix.
Identify Rules of Natural Justice.
Define Misconduct.
Define Minor, Major and Gross Misconduct.
Establish a Checklist of Disciplinary Action.
Define Code of Conduct.
Establish Examples of Code of Ethics.
Know the Employment Act on Termination and Dismissal.
Establish the Difference between Termination and Dismissal.
Identify Types of Termination.
Who Should Attend
HR Professionals,
Supervisors,
Line/People Managers.
Union representatives
Date: 8th June, 2019 Topic: Managing Misconduct
Time: 8.00am - 4.00pm Course Code: HRW201905
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
Many of us today think about what we would like to change in our behavior in order to be more successful.
Some of us have it in the job description; somebody is driven by his natural desire to improve
himself/herself. We can easily measure what the level of our knowledge is in professional "hard" area. We
can use easy tests. With "soft" skills it is more difficult. Each of us who has already taken part in an
appraisal, which included soft skills of the person, knows how difficult it is to define clearly the level of
abilities, skills and attitudes. To find evidence to prove why we see it the way we see it is even more
complicated and it can be even harder to evaluate sincerely ourselves, even though theoretically we know
ourselves the best. 360° degrees feedback helps to measure our skills, specifically how we take shape and
how others perceive us. This tool helps us to see and describe reality. This is always the first step on the
way to improvement. Some people don´t improve only because they don´t have courage to look in the
mirror in order to be able to say, that 360° feedback is a self-development tool, continued work with it is
required as well as taking other steps, which lead to change. This tool is not completely new, so how to
proceed, so that the evaluation is as objective as possible, the report goes only to the right hands, and to
interpret the results in an encouraging not frustrating way, is known. It is like with all excellent tools - it is
simple, but not easy.
Course Objectives
At the end of the workshop, the participants should be able to:
Explain What is 360 Degree Feedback Describe the History of 360 Degree Feedback Explain the Uses of 360 Degree Feedback List the Advantages 360 Degree Feedback List the Disadvantages of 360 Degree Feedback Describe What is an Effective 360 Degree Feedback Appraisal Describe the Components of 360 Degree Feedback Explain the Process of 360 Degree Feedback Describe the Problems of 360 Degree Feedback Appraisal Describe the Sources of Errors in Performance Appraisals Explain the Development Options after Feedback Explain What is 720 Degree Feedback
Who Should Attend
HR Professionals.
HR Business Partners
Line Managers
Anyone interested or has responsibilities in getting an insight on What is 360 Degree Feedback.
Date: 6th July, 2019 Topic: 360 Degree Feedback
Time: 8.00am - 4.00pm Course Code: HRW201906
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
An employee handbook is a compilation of the policies, procedures, working conditions, and behavioral
expectations that guide employee actions in a company. Employee handbooks generally also include
information about the company, employee compensation and benefits, and additional terms and conditions
of employment. Another integral content in any handbook is the code of conduct for employees that set
guidelines around appropriate behavior for the workplace.
The purpose of an employee handbook is to provide employees with a working guide to the understanding
of the day-to-day administration of human resource policies and practices in a company. It is designed to
provide employees with a general summary description of the company’s HR policies, employee benefits,
and code of conduct.
The handbook can help ensure that all HR policies and practices conform to legal requirements. Employers
can use the policies in the employee handbook to protect themselves against possible lawsuits pertaining
to harassment, wrongful termination, discrimination claims etc. Participants attending this workshop will be
provided with a comprehensive template for an Employee Handbook!
Workshop Objectives
Explain the purpose and value of having an employee handbook.
Identify the essential contents that are required in an employee handbook.
Determine the handbook contents that are relevant to their corporation.
Ensure compliance with the relevant legislation that govern HR policies and practices.
Deliver the material that will cater to their individual audience, the employees.
Avoid common mistakes when drafting an employee handbook.
Practical Sample Draft.
Who Should Attend
HR Managers,
HR Executives,
Employee Relations Managers.
Business Owners particularly those from SMEs.
Anyone who is keen to develop an employee handbook for his or her organizations.
Date: 10th August, 2019 Topic: Developing An Employee Handbook
Time: 8.00am - 4.00pm Course Code: HRW201908
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
Dealing with complaints effectively can build a good relationship with your customers, save money by
avoiding their escalation, and earn repeat business. In order to be your organization’s customer service
ambassador, you need to stay motivated and to be confident that you are dealing with customers as
effectively and positively as possible.
Join us for this one day course to build confidence in your ability to turn an angry complainer into a satisfied
and loyal customer.
Workshop Objectives
Explain What is a Complaint
Explain Why do People Complain
Describe the Goals of Effective Complaint Handling
Explain the Strategies for Building Relationships
List the Statistics of Customer Complaints
Describe the Customer Actions Following Service Failure
Explain the Ways of Complaining
Describe the Types of Complainers
Explain the Steps for Handling Complaints
Explain the Strategies for Handling Complaints
Who Should Attend
HR Professionals,
Customer Service Representatives,
Officers and Executives who deal or are responsible for handling internal and external customers
Date: 17th August, 2019 Topic: Handling Customer Complaints
Time: 8.00am - 4.00pm Course Code: HRW201909
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Powered by TCPDF (www.tcpdf.org)
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
The greed of a few at the top creates untold suffering of the whole lot at the bottom. Temptations are not
class-conscious; they invade all levels. In fact, the higher up the hierarchy, the greater the opportunities
and the temptations. While we can put in place very creative policies and procedures to deter unethical
practices, the best defense is an ethical defense. Hence, educating employees in corporate governance
can build a bulwark against temptations and a strong ethical foundation for business growth.
Workshop Objectives
Explain What is Corporate Governance
Define Corporate Governance
Explain What is a Corporation
Describe the Features of a Corporation
Explain What is Good Corporate Governance
Explain the Sarbanes Oxley Act
Describe the Role of Government in Corporate Governance
Describe the World Bank Directives for Corporate Governance
Explain the Factors Directing Corporate Behavior
Describe the Emerging Best Practices of Corporate Governance
Explain What is Corporate Social Responsibility
Explain the Role of Board of Directors in Corporate Governance
Describe the Benefits of Corporate Governance
List the Principles of Corporate Governance
List the Rules of Corporate Governance
Who Should Attend
HR and Non-HR managers, particularly those who are closely involved with issues of business
ethics and compliance.
Anyone who is concerned about what is right and wrong at the workplace and how to do the right
things when confronted with ethical dilemmas.
Date: 7th September, 2019 Topic: Corporate Governance
Time: 8.00am - 4.00pm Course Code: HRW201910
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
Does your organization lack passion, energy, self-reliance and drive?
If so, here is your chance to create a motivating and engaging workplace where people develop and live up
to their potential. The Situational Leadership workshop will help you apply the most comprehensive,
tangible and useful model of leadership available. Get ready to know exactly what effective leaders do and
practice the concrete tools you need to leap ahead.
Course Objectives
Describe the Evolution of Situational Leadership Model
Explain Hersey-Blanchard Situational Leadership Theory
Describe Components of Situational Leadership Model
Explain the Aspects in Situational Leadership Model
Explain the What is meant by Leadership Style
Explain Leadership Styles in Situational Leadership Model
Explain the Developmental Level of Follower
Describe Impact of Situational Leadership on Performance
Describe Impact of Situational Leadership on Motivation
Explain the Steps to Increase Follower Development Level
Explain Mapping of Leadership Style & Development Level
Explain the Steps in Situational Leadership Process
Explain the Criticism of Situational Leadership Model
List the Advantages of Situational Leadership Model
List the Limitations of Situational Leadership Model
Who Should Attend
HR Professionals.
Individuals in leadership roles, including executives,
Managers at all levels,
Project managers,
Team leaders and supervisors.
Date: 21st September, 2019 Topic: Situational Leadership
Time: 8.00am - 4.00pm Course Code: HRW201911
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
This course gives useful insights into how emotions shape our behavior and how we can use this to inspire
high performance. Our emotional intelligence course builds an understanding of how emotions shape who
we are, how we relate to others and how to improve relationships. Participants will leave with tools that
shine a light on what EQ is and how to use it to great effect.
Course Objectives
1. Define Emotional Intelligence
2. Describe the History of Emotional Intelligence
3. Explain What is Emotional Intelligence (EQ)
4. List the Benefits of Emotional Intelligence
5. Explain the Relation between Emotions and Brain
6. Explain the Stages of Emotional Hijack
7. Explain Categorization of People
8. Differentiate between High IQ and High EQ
9. Explain the Importance of EI at Workplace
10. Explain the Competencies of Emotional Intelligence
11. Explain the Ways to Boost Self Confidence
12. Explain Ways to have Effective Group Interactions
13. List the Characteristics of High and Low EI
14. Explain the Principles of Building Your EQ
15. Describe the Measures of Emotional Intelligence
Who Should Attend
HR Professionals
Individuals who want to understand more about how emotions impact on people.
Date: 5th October, 2019 Topic: Emotional Intelligence
Time: 8.00am - 4.00pm Course Code: HRW201912
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
Before going through this course, it is highly recommended that you first go through the course titled
'Emotional Intelligence' to get a basic understanding of the following concepts: What is Emotional
Intelligence (EQ)? Brief History of Emotional Intelligence, Benefits of Emotional Intelligence, Relation
between Brain and Emotions, Various Competencies of Emotional Intelligence, Principles of Building Your
Emotional Intelligence, Difference between People with High EQ and Low EQ
The participant will realize the importance of emotional intelligence not only for his/her career but for every
aspect of his/her life, for dealing not only with others but also for dealing with himself/herself and being
more aware of himself/herself. Everyone can benefit from raising their emotional levels and developing their
self-awareness and using effective self-management.
Course Objectives
At the end of the workshop, the participants should be able to:
1. Describe the Role of Self-awareness in EI
2. Explain How to Balance Personal and Work Life
3. Explain How to become More Self-aware
4. Explain How to Increase Your Self-regard Level
5. Explain How to Handle Your Fears
6. Explain How to Boost Your Self-esteem
7. Explain What is a Power Continuum
8. Explain What is Self-talk
9. Explain the Steps to Self-Motivate Yourself
10. Explain the Stages of the Behavior Cycle
11. Explain Steps to get to Root Cause of Emotions
12. Explain What is meant by ‘Emotional Flooding’
13. Explain the Steps for Preventing Flooding
14. Explain the Types of Strokes
15. List the Characteristics of Good Personal Skills
Who Should Attend
HR Professionals.
HR Business Partners
Line Managers
Anyone interested or has responsibilities in advancing their emotional intelligence & personal skills
Date: 19th October, 2019 Topic: Advanced Emotional Intelligence and Personal Skills
Time: 8.00am - 4.00pm Course Code: HRW201913
Cost: 10,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
The purpose of any business is to make profit and satisfy its stakeholders.
So, what gives an overall picture about the performance of a company?
The answer is a ‘Balanced Scorecard’.
The Balanced Scorecard is a management tool that provides stakeholders with a comprehensive measure
of how the organization is progressing towards the achievement of its strategic goals. The ‘Balanced
Scorecard’ links performance measures by looking at a business's strategic vision from four different
perspectives: financial, customer, innovation and learning, and internal business processes. It provides a
realistic balance between short term & long-term objectives and financial & non-financial measures of
performance. Since its evolution, Balanced Scorecard has become the most used Management Technique.
Workshop Objectives
Explain What is the Balanced Scorecard
Describe the Three Generations of Balanced Scorecards
Explain the Importance of Balanced Scorecard
Describe the Various Perspectives of Balanced Scorecard
Describe the Various Parameters of Balanced Scorecard
Explain What is Performance Management
Explain the Steps in Building a Balanced Scorecard
Describe the Balanced Scorecard System Elements
Explain the Steps for Implementation of BSC
Explain What is the BSC Designer
List the Tips for Implementing Balanced Card
List the Pitfalls of Balanced Scorecard
Who Should Attend
The course is aimed at the HR Professionals and managers involved in planning and implementing
departmental level strategy, taking up improvement initiatives and cascading the organizational
goals down the line. Therefore, anyone having a team below him could be a potential participant.
Date: 9th November, 2019 Topic: Balanced Scorecards
Time: 8.00am - 4.00pm Course Code: HRW201914
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Powered by TCPDF (www.tcpdf.org)
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
Managing conflict is one of the most difficult tasks as a Manager but it is one of the most critical jobs.
Conflict result when individuals or team members disagree. It may be regarding the resources allocation,
style, goals, values and perception. Such conflict must be resolved quickly as it may result in unhappy,
unproductive and resentful employees. Verbal confrontation will goes up as well as absenteeism rate.
Things will then fall through the crack and productivity goes down. Finally, it can become divisive and
destructive in breaking the trust between Employer and Employee relationship affecting teamwork.
Unfortunately, conflict is a fact.
This workshop will focus on the critical skills a People Manager needs to resolve conflicts.
Workshop Objectives
Understand Conflict
Identify the Nature and Causes of Conflict.
Handle Conflict in the Workplace.
Use Active Listening Skills.
Ask the Right Questions.
Establish the Dual Concern Conflict Resolution Model.
Who Should Attend
HR Professionals,
Supervisors,
Line/People Managers.
Date: 23rd November, 2019 Topic: Managing Conflict
Time: 8.00am - 4.00pm Course Code: HRW201915
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
In any organization, there will be poor performances. People Managers need to assess and identify such
poor performance. It is critical that such poor performances be managed and gets them up to speed. When
an employee is not performing up to standard or expectation, it will impact the Company performance. This
workshop will focus on the critical skills a People Manager needs to manage poor performance.
Workshop Objectives
Define Performance Management & Performance.
Establish Poor Performance.
Motivate Employee with Poor Performance.
Establish why Performance Appraisal Fail.
Recognize and handle the Poor Performer.
Workshop Outline
What is Performance Management & Performance?
Diagnosing and Dealing with Poor Performance.
How to Motivate an Underperforming Employee?
Why Performance Appraisal Fail?
Addressing and Dealing with Poor Performer.
Benefits of Putting an End to Poor Performance.
Case Study.
Who Should Attend
HR Professionals,
HR Executives
Supervisors,
Line/People Managers.
Date: 7th December, 2019 Topic: Managing Poor Performance
Time: 8.00am - 4.00pm Course Code: HRW201916
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
Academy of Certified Human Resource Professionals Limited, Regus Suites, 17th Floor, JKUAT Towers, Kenyatta Avenue,
P. O. Box 18582–00100, Nairobi, Kenya. Tel: 0205157034 | 0722300245.
Email: [email protected] | website: www.achrp.org Telegram: https://t.me/achrp
Introduction
No one is spared from the evil of stress. Whether it is a housewife, an office executive, a student or a
retired person, all of them experience stress due to different reasons. Stress takes a toll on their mental and
physical health. The stress either makes them feel exhaustion, headaches, loss of appetite or acidity
attacks. Hence, it is important to understand and manage stress. Let us learn about stress management in
detail.
Workshop Objectives
Explain What is Stress
Describe the Symptoms of Stress
Explain What are Stressors
Explain the Types of Stress
Describe the Stages of Human Stress Response
Explain What is Stress Management
Describe the Causes of Stress in Workplace
Explain the ABC Strategy for Stress Management
Explain the Steps of Stress Management
Describe the Stress Management Techniques
Explain the Approaches to Stress Management
List the Tips for Managing Stress
Who Should Attend
HR Professionals.
HR Business Partners
Business Executives
Line Managers
Anyone interested or has responsibilities in the area of Stress Management
Date: 14th December, 2019 Topic: Stress Management
Time: 8.00am - 4.00pm Course Code: HRW201917
Cost: 3,000.00 Venue: Chester Hotel & Suites, Nairobi
M-Pesa Pay Bill No.: 850313 CPD Points: 2
Account No.: Your ID Number Registration Link: www.achrp.org
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