ABOUT ENETEL SOLUTIONS
Enetel Solutions is a software development and system integration company which operates
within Roaming Solutions group of companies.
Our focus on one side is in Telco, Financial and Transportation verticals, where we have a long
lasting experience in development, implementation, integration as well as operation and
maintenance of complex information systems. On the other side we are focused on inhouse
software development. We have developed and delivered large number of software solutions
based on customers’ requests and have several software products of our own.
We are developing state-of-the-art IT products and constantly striving towards innovation and
creativity. Our success comes not only from our consultancy and technical expertise, but also
from our customer-focused engagement style.
We belive in a teamwork and continuous development and education of our employees.
Innovation, determination, customer focus are the values we are commited to. We offer a
valuable support to an improvement of our clients’ business operations through modern, holystic
software solutions, consulting and optimization of business processes.
Our determination is to use our expertise and develop outstanding
software solutions for our clients and improve their business.
LINES OF BUSINESS Our vision is streamlined into two main lines of business
Partners’ Products Integration and Development
We are teaming up with the leading global software vendors to bring to our clients the best in class software
solutions in areas of Billing and Charging, Job Management, Business Processes Automation, VAS
Consolidation, Networks Design, MVNO Platforms, ERP, Big Data Analytics and Business Inteligence. We
are the experts in fast and high quality development of customized software products that meet demands of
our client.
Software Development
Enetel Solutions portfolio consists of wide range of in house developed software products in Telco, Financial,
Transportation and Public sector, fully integrated in a complex and high-reliability enterprise solutions of our
partners. Each step from planning to delivery is made through proven practices, with goal to deliver software
tailored to customers’ requirements. Our commitment to our customers is always to deliver what we promise.
Our experience, expertise and end-to-end approach to software development and systems integration, help
our clients to:
• Consolidate their IT systems and improve efficiency
• Transform IT environment without disrupting customers daily processes
• Increase the level of automation
• Simplify the introduction of new services and technologies
OUR SERVICES
Main areas of business and expertise include
• Business process analysis
• Solution design and architecture
• Software development
• System integration
• Performance optimization and data migration
• Operation and maintenance of IT systems
• Managed services and consultancy
Delivery model
• Delivery of partners’ software products/solutions with accompanying services (installation,
integration, development, support, managed operations)
• Turn-key software products delivery model (software design and development, system
integration, data modeling and data migration)
• Outsourcing based on resource delivery model (on-, off-, near-shore)
• Software management through managed services
AREAS OF EXPERTIZE BSS/CRM domains
• Prepaid, postpaid, convergent billing
• Telco product catalog
• Customer Care solutions
• Customer experience analytics (Big Data)
• Provisioning
• Mediation
• Integration, migration and operations services
VAS domain
• SMSC/MMSC/VMS/USSD GW consolidation
• M-Commerce (electronic and mobile payments)
• Non-card payment solution
• Service Delivery Platform
AREAS OF EXPERTIZE SAP technologies domain
• SAP ERP (FI, CO, MM, SD) implementation
• BOBJ Business Intelligence
• SAP Afaria Mobile Device Management solutions
In-house software development domain
• E-Commerce solutions
• Social Networking platforms
• Content Management platforms
• Web development
• Mobile apps development
• Georeferenced Data Analytics
TECHNOLOGY PROFICIENCIES
Our software development team has strong expertise in following segments of software development:
Software development
technologies
• Java
• C#
• JavaScript
• Node.JS
• PHP
• HTML, CSS
• PL/SQL, T-SQL
Databases
• Oracle
• PostgresSQL
• MSSQL Server
• MySQL
• MongoDB
Frameworks, libraries and
techniques
• Spring
• Tapestry
• jQuery
• Bootstrap
• Ajax
• SOAP, RPC
• Jasper Reports
• BIRT Reports
• Hibernate
• Google Maps API
• Activity Workflow
MAIN PARTNERSHIPS
ERICSSON
Enetel Solutions provides continuous implementation, custom software
development and operations services, integration with CRM and
provisioning systems on billing and charging systems of Ericsson and
prepresents Ericsson regional partner for billing and charging systems.
Enetel Solutions was actively included in implementation and delivery of a
number of customizations on Ericsson BSCS IX3 and iX R2 billing
platforms. Our developers and system engineers were involved on-site in
implementation, migration, test and operation and maintenance of Ericsson
BSCS billing platforms.
Within the scope of these projects we are fully responsible for business
analysis, functional specification, solution design, solution architecture, UAT
and documentation.
We were responsible for delivery of number of customizations for Ericsson
Charging System.
MAIN PARTNERSHIPS
AUTOMIC
Enetel Solutions uses ONE Automation solution from Automic to automate
every aspect of our customer’s business - processes, applications and
infrastructure - to eliminate errors, ensure compliance, reduce costs and
maintain services while providing a full dashboard with real-time updates. By
taking away the stress of the everyday jobs management, our customers can
focus on innovating, and in the same time achieve the required levels of cost
containment, business agility and innovation through business automation
strategy.
ONE Automation solution by Automic, embodies the trend toward IT process
automation convergence to cover the full spectrum of today’s automation
needs more than any other vendor’s solution. Enetel Solutions is an
exclusive partner of Automic for the region of South East Europe.
By implementing ONE Automation solution, one of our CSP customer
decreased the bill cycle time, and reduced the number of processing errors
within the billing process significantly.
MAIN PARTNERSHIPS
ENGHOUSE NETWORKS
Our partner Enghouse Networks delivers comprehensive IT solutions for next
generation telco network operators who include broadband wireless/mobile
service providers, cable MSO, fiber to the home suppliers, wholesale,
local/international carriers and enterprise business telecommunications
providers.
Enetel Solutions deploys Enghouse Networks software solutions to enable
new revenue opportunities, enhance inter-departmental processes, deliver
critical business intelligence, and save considerable costs for our customers.
Enetel Solutions partnership with Enghouse Networks is bringing the decades
of experience, an innovation culture, and dedicated support staff to our CSP
customers.
Enetel Solutions and Enghouse Networks are the strategic partners for
growth.
MAIN PARTNERSHIPS
SAP
Enetel Solutions is the official Value Added Partner of SAP. By combining SAP products for
the corporate governance we attained the Power Of Innovation.
Within the SAP portfolio Enetel Solutions is specialized for the following areas:
• ERP – Supports critical business processes, such as finance (FI), controlling (CO),
material management (MM), sales and distribution (SD), and other essential corporate
functions.
• Analytics – Business intelligence (BI) helps users to make fact-based decisions with
enterprise business intelligence solutions that enable users to engage with all their data,
on any device, across any platform.
• Mobile – Mobile solutions from SAP offer the foundation for enterprise mobility and
integration with the core enterprise applications of its customers.
• HANA – SAP Business Suite is also available powered by SAP HANA as its business
suite that captures and analyzes data in real time on a single in-memory platform.
MAIN PARTNERSHIPS
BETA SYSTEMS
Beta Systems is a leading provider of IAM solutions designed for
companies and industries that process large volumes of data. Their highly
scalable products deliver proven IGA modules for application in the
complex, heterogeneous IT environments of mid-sized businesses and
large corporations.
With our partner, we implement identity governance and administration
(IGA) solutions that address the needs of mid-sized and large companies
across all industries and make sure our customers reliably protect their
data and meet the various applicable legal provisions.
Already implemented at high ranking FSI companies in Serbia, these
solutions secure handling of corporate data, significantly reducing
operating costs and lowering the risk associated with data access.
PERFORMANCE MONITORING SOLUTION
Network Performance Management:
• Based on adaptive SW
• Independent of the HW environment
• Implementation which doesn’t require additional ICT infrastructure
investment
Our managed services offering:
• Base/advanced services with different support levels (audit, evaluation,
consolidation, monitoring, reporting, maintenance, planning and ICT
infrastructure design)
• Services adapted to your real needs, tailor-made solution
• SLA contract with precisely defined responsibility matrix
Your benefits:
• Reducing operating costs, increasing productivity, company focus goes
back to the core business, mitigating risk of the IT infrastructure and highly
complex applications maintenance process, company retains control over
all relevant processes
PERFORMANCE MONITORING SOLUTION
Implementation Lifecycle
PHASE 1 - ICT Audit and estimation
• Overview, documentation and evaluation of the existing ICT infrastructure
PHASE 2 – ICT infrastructure consolidation
• Correction of the identified problems in the existing ICT infrastructure
PHASE 3 – Performance monitoring
• Performance monitoring and report creation
PHASE 4 – IT support
• Support in resolving incidents and problems
PHASE 5 – ICT infrastructure maintenance
• Management and maintenance of the entire customer’s ICT infrastructure
PHASE 6 – Planning and infrastructure design
• Service of the complete planning and development of the ICT infrastructure
PERFORMANCE MONITORING SOLUTION
Managed Services – Services Segmentation
TIER 1
• Operational Control Center – Front End Team
• Monitoring of ICT infrastructure and applications
TIER 2
• Incident solving
• Problem correction
• Escalation towards Vendor in case that problem can’t be resolved by Tier 2
support
TIER 3
• ICT infrastructure management
• Complete ICT infrastructure administration (Network, System, Database,
Storage, Hardware administration)
TIER 4
• ICT infrastructure planning and development
• Design of the solutions required in ICT infrastructure development
GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION
GEOTELEMARK is web application which represents integrated solution for
business support. Users from different departments can access relevant geo-
referenced data and generate reports.
The intuitive power of geo-referenced data, combined with analytical power,
provides opportunities that may not be detected in tabular data alone and can
help in providing competitive edge.
GEOTELEMARK provides real-time location based information in order to
enhance workflows and improve decision making:
• Customer analysis and profiling
• Sales force planning and optimization
• Territory coverage analysis
• Availability analysis
• Asset overview
• Direct marketing improvement
• Management reporting improvement
GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION
Characteristics
• Displaying and analysing telecommunication network elements on Google
Maps georeferenced maps
• Using Google Maps to visualize relevant information
• Can be used on various devices – PC, tablets and smart phones
• Unified and intuitive view of assets (existing and planned assets etc.) and
marketing data (customer data etc.) on the map
Functionalities
• Data geo-referencing
• Search and filter data according to specific objects and attributes
• Grouping of filtered data on selected areas
• View of selected data on geo-referenced maps
• Synchronization of data from different sources
• Data entering over web and android application
• Access rights management
• Easy manipulation of objects on the map in terms of visibility
GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION
Deployment scenarios
• Presentation of the network objects and services in the given
area – see capacity in the particular point on the map
• Correlation of customer data and technical data for specific
segments of customers
• Possibility to import questionnaire data and data analysis.
Support for Sales Deparment in customer targeting and
promotions.
• Consolidation and correlation of information about residential
and business users, data import from different sources
• Import of other georeferenced data – eg. data about competition
• Reporting based on different criteria
Our platform ensures future proof solution providing best-of-
breed customer experience to drive your customer acquision,
ARPU and sales:
• Clean feature reach UI
• Attractive product presentation to engage and sell
• Flash sales
• Customer data analytics
• Push notify mechanism
• Mobile first
• Omni-channels for shopping
• Personalized customer experience
• Social proof
• Online Loyalty Program
• Online chat assistant
• Free shipping is a must
• Same-day service, free return shipping
• Beacon Technology
E-COMMERCE PLATFORM
Service Focus
Social Proof
Big Data Analytics
Mobile First
Customer Experience
E-COMMERCE PLATFORM AT A GLANCE
Mobile
site iOS
App
Android
App
E-COMMERCE ANALYTICS AT A GLANCE
ISO CERTIFICATION
ISO 9001:2008
Enetel Solutions has implemented
and maintains Quality Management
System which fullfils the
requirements for the following
standard: ISO 9001:2008
ISO 27001
Enetel Solutions has implemented
Information Security Management
System which fullfils the
requirements for the following
standard: ISO 27001
OUR TEAM
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