ABM (Automated Banking Machine) Drive-Thru

Why ABM Drive-Thru Re-design
Drive through ABMs are becoming readily available to users in most bank branches that have enough space for a car to drive through.ABM Drive thru is there to provide users with the convenience of processing their transactions while sitting in their car. However through personal experiences, we realized current ABM machines lack: time efficiency, accessibility, and security.

PACT Analysis

PACT Analysis

Survey Results
56% use ABM Drive Thru Once a week30% for Convenience 32.5% for avoid long lineups inside and weather related issues.20% they didnt have to leave their seats (comfort) and others for a concern for safety

Survey Results
not liked about ABMs Distance from machine - 37.5% Safety - 20% Awkward to reach keypad - 15% Vehicle size 7.5% Other - 20%

Design Proposal One
Simple re-design that will replace the primary ABM components. Allow the user to pull main part of the machine with a handle closer to the vehicle in order to provide easier access to the keypad. The head contains the basic number pad, screen with surrounding buttons, deposit slot, card slot and cash dispenser.

Design Proposal Two

Improves it further through mechanical automation. Accommodate all Vehicles, individuals height and reach. Dont have to park the car too close to the machine.

The end