A1 Telekom AustriaControlling (Learning-) Transformation13th May 2019, Helmut Hotter
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A1 Group & AustriaWho we are
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
AGENDA
A1 Controlling AustriaThe right context
Why?Our core beliefs
How?Empowering Constant Learning
What?#CoLeCo, Workplace, Chatbot
Discussion & QuestionsYour turn!
A1 Controlling Learning Transformation
Group Overview
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Shareholder StructureGroup Overview
América Móvil
51%ÖBIB
28%
Free Float
21%
Shareholder Structure*
América Móvil
ÖBIB
Free Float
Listed on the Vienna Stock Exchange since November 2000.
América Móvil (direct and indirect) 51 %
ÖBAG (Republic of Austria) 28.42 %
Free Float 20.58 %
* as of 31 December 2017
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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Since July 2014. Strong Major Shareholder
Group Overview
América Móvil* is the leading provider of integrated telecommunications services in Latin America
25 countries in America and Europe. 363 million access lines including:
280 million wireless subscribers, 33 million landlines, 28 million broadband accesses 22 million PayTV units
In Latin America,América Móvil operates under the brands: Telmex, Telcel and Claro.
* Figures as of 30 September 2017Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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A1 Telekom Austria Group*Who We Are
Group Overview
One of the leading convergent communication providers in Central and Eastern Europe. Our more than 18,000 employees deliver
Products and services of voice telephony, broadband Internet, multimedia services, data and IT solutions, wholesale as well as m-payment solutions
For more than 24 million customers across our markets of operations.
We are convergent in 6 out of 7 countries and offer cloud and ICT-services in Germany and Switzerland.
* Short: A1 Group
AUT
BLR
SRB
BUL
CRO
MKD
SLO
GER
CHE
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
A1 Group FY 2018 (reported)Revenue growth in 6 countries
*excl. restructuring charges
Total revenues> 445 (YoY +2.2%)EBITDA> 114 (YoY +5.7%)
Croatia
Total revenues> 249 (YoY +8.0%)EBITDA> 47 (YoY +22.5%)
Republic of Serbia
Total revenues> 214 (YoY -0.9%)EBITDA> 38 (YoY -6.1%)
Slovenia
Total revenues> 446 (YoY +3.5%)EBITDA> 138 (YoY +6.1%)
Total revenues> 119 (YoY +4.5%)EBITDA> 35 (YoY +17.7%)
Total revenues> 389 (YoY -0.3% | +9.9% BYN)EBITDA> 164 (YoY -9.6% | -0.4% BYN)
Belarus
Bulgaria
Republic of Macedonia
Total revenues> 2,658 (YoY +1.4%) EBITDA*> 928 (YoY +3.5%)
Austria
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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Austria – Market FY 2018Markets
A1 Austria
MarketMain competitors: T-Mobile, HutchisonMobile penetration: 160.5 %
BrandsA1, bob, Yesss!, Red Bull MobileMobile market share: 37.8 %Mobile customers: 5.4 (mn)
Fixed access lines: 2,048 (in ‘000)
AUT
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
Controlling Team
60+FTE
7nationalities
40%female
40yaverage
€2.5 bn
Free Cash Flow
A1 CONTROLLING Austria - AT a GLANCE
Service Revenues
€2.3 bnIngresos Propios
€1.3 bnCostos y Gastos
EBITDA
€0.9 bn
€0.5 bnCAPEX
€0.3 bn
8.000FTE
3:2
Area Controlling 3 : 2 Central ControllingBUC, TMC 1 : 1 Strategic
BUE 2 : 2 OperativeTEC, FIN, HR 3 : 2
Setup
2016BICC
SAPR3BW
OracleTeradata
ExcelRobotics
2-3yJob Rotation
Careernational
international
Economics4+2
SubsidiariesAustria │ Helmut Hotter │ A1 Controlling Learning Transformation
c. learningSABA
Workplaceacademy
b&b
Impactgrowth
ExecutionExcellence
c. improvementsre-think+design
standardizeautomate
59%
22%
19%
Reporting & Closing
Planning
Business Partnering
NPVdec. making
processcustomer proj.
productstechnology
9+3
targetbudget
estimatefc 5+7fc 9+3
Dashboardself serviceQlikView
digitalize
chatbotrobotics
analytics a+p
#CoLeCoclosingcomp. 4wd group 5wd
IFRS AMX view
(F)CF
marginc. value
SCMenh. con-tributioncost rates
marketcompetitors
market modelpeers
benchmarkingshares
abc
SEMS4SS4GTWCDIO
skills + organ.transformation
resourcesfocus
A1 CONTROLLING Austria - AT a GLANCE
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
UnsereGlaubenssätze
(our doctrines)
The reason “Why”:
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#Digitalization− Skills/competences of
the digital world− Customer centric
working
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
A1 Controlling Learning Transformation
What we see as challenge for the future – A1 & Controlling
#Agile− Empowering people
− Selfdriving teams
− Trust/diversity
#T-Shape− Ability to work outside
of the core area− Functional area,
discipline
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A1 Controlling Learning Transformation
What we – exemplary - see as future topics for Controlling
#Perfect -> good enough− Change of paradigm− Culture
#Business Partnering− Management skills− Business models− Pro-active
#Advanced Analytics− Business Scientist− Predictive Analytics
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
HOW?
How will it get done?
How arethings connected?
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Excel in the Core
Expand the Portfolio
Targeted M&A
Continuous Improvements
One2All
Transformation
One Company - One Strategy
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
EmpoweringConstant LearningWe want to create an environment that encourages curiosity and where all of us learn & teach, share & connect knowledge.
from our strategy
Manager Leader SponsorLead, delegate Coach, drive Orchestrate, facilitateand follow-up and support and remove hurdles
Empowering Digital Life – Strategy Enablers
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2012 2017 2022Business School Blended Learning Fluid Network LearningFocus: Management & Talents Focus: Digital competence Individualized &
& new ways of working team/peer driven
Lear
ning
Performance Management Development focus Selfdriving teamsFocus: 9-box model Employees in charge of Peer-to-peer „feed forward“Austria > International own development Transparent. Project based
Fixed Structure Flexible Structure Segmented StructureManagement boards. Leadership teams. Project & task based. Platform model. Top down Team & competence Realtime 1-2-many
focus
Cult
ure
Org
aniz
atio
nLe
ader
ship
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Why ROAD - AusgangspunktTransformation
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
from HR
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Transformation
ROAD – Es geht um Eigenverantwortung
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
from HR
STARTUPSwww.a1startup.net
Start-Ups
Empowering IdeasThe A1 intrapreneurship program
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Unfortunately only stolen - but still trueWhat we try to establish – the “big 5”
Acknowledge That Every Employee Knows Best In Which Direction To Take Their LearningTreat employees as customers instead of pushing through standard classes
Reject Top-Down Education In Favor Of Bottom-UpRelinquish total control over the educational content, schedule, and the choice of learning platforms
Use Technology To Direct Your Employees’ Self-LearningMobile, social, and cloud platforms
Adopt The Continuous Education ModelFoster a corporate culture
Choose The Learning Paradigm That Supports An Extended Development VisionConsider the meaning of the word “development” and create a vision 4 your employees
A1 Controlling Learning Transformation
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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New (Controlling) Learning Paradigm
Help employees “learn how to learn”.
Organize events and programs in order to stimulate knowledge sharing among staff.
Develop user-friendly, easy to use learning portals and video sharing services.
Promote collaboration between employees, enabling continuous learning and knowledge sharing.
A1 Controlling Learning Transformation
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
WHAT?
What to you do?
The result of why.
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A1 Controlling Learning Transformation
#CoLeCo: Constant Learning Controlling Swimming – Snorkelling - Diving
#Diving#Snorkeling#Swimming
extract
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#on stock
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
A1 Controlling Learning Transformation
Learning „just in time“ vs. „on stock“
#just in time #encourage #20% - 80%
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Technology & Learning EnvironmentA1 Controlling Learning Transformation
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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Live demoA1 Controlling Learning Transformation
COnni
Dein Controlling-Bot
Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
Controlling StrategieFragen?
Ende!
Discussion?
Your turn!
Thank You!Austria │ Helmut Hotter │ A1 Controlling Learning Transformation
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