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TABLE OF CONTENTS
PARTICULARS Page No
ABSTRACT iii
LIST OF TABLES viii
LIST OF FIGURES xi
CHAPTER 1 INTRODUCTION
1.1Introduction to the Study 1
1.2 Company Profile 3
1.3 Review of Literature 5
CHAPTER 2 OBJECTIVE, NEED, SCOPE AND LIMITATION
2.1 Objectives of the Study 8
2.2 Need and Importance of the Study 9
2.3 Scope of the Study 10
2.4 Limitations 11
CHAPTER 3 RESEARCH METHODOLOGY
3.1 Research Design 12
3.2 Sampling Design 13
3.3 Data Collection Method 13
3.4 Statistical Tools 13
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CHAPTER 4 ANALYSIS AND INTERPRETATIONS
4.1 Analysis by Likert scale 14
4.2 Analysis by Two-way tables 34
PARTICULARS Page No
CHAPTER 5 RESULTS 56
CHAPTER 6 SUGGESTIONS 59
CHAPTER 7 CONCLUSION 60
APPENDIX
REFERENCES
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LIST OF TABLES
Table
NoTITLE
Page
No
4.1 Satisfaction level of employees about the company 14
4.2Satisfaction level of employees towards their Working
Environment & Infrastructure16
4.3
Satisfaction level of employees towards their Personal
Life 18
4.4satisfaction level of employees towards their Company
Policy and Job Security20
4.5Satisfaction level of employees towards their
Promotional Opportunities & Possibility of growth22
4.6Satisfaction level of employees towards their Training
& Development
24
4.7 Satisfaction level of employees towards their Salary 26
4.8Satisfaction level of employees towards their
Relationship with colleagues28
4.9 Satisfaction level of respondents about their work 30
4.10Satisfaction level of employees about Overall
satisfaction of job32
4.11Relationship between Experience and satisfaction
about the company34
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4.12Relationship between Experience and satisfaction on
Working Environment & Infrastructure35
4.13Relationship between Experience and satisfaction with
Personal Life
36
Table
NoTITLE
Page
No
4.14Relationship between Experience and satisfaction on
Company Policy & Job Security37
4.15Relationship between Experience and satisfaction on
Promotional Opportunities & Possibility of Growth38
4.16Relationship between Experience and satisfaction on
Training & Development39
4.17Relationship between Experience and satisfaction on
Salary40
4.18Relationship between Experience and satisfaction on
Relationship with Colleagues41
4.19Relationship between Experience and satisfaction
about the Work42
4.20Relationship between Experience and Overall
Satisfaction of Job43
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CHAPTER1
INTRODUCTION
1.1 INTRODUCTION TO THE STUDY
The relationship between man and work has always attracted the
attention of philosophers, scientists and novelists. The nature and
significance of work should be important as an area of study, as it occupies
much of a mans life span.
By working on a job, most men gratify many of their needs. Work
in this regard, is a potent source of need gratification of all types such as
physical, security, social and ego needs. Employees Satisfaction is
primarily based upon the satisfaction of needs. The stronger the need, the
more closely will be the employee satisfaction depend on its gratification.
Satisfaction is a powerful motivator of human behavior. It is
imperative that administrators understand satisfaction vs. dissatisfaction. The
benefits of employee satisfaction are often realized immediately and results
can be staggering.
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Improved Instruction. Enhanced Teamwork Decreased Turnover /Improved Retention Increased Productivity Better Communication
The term employees satisfaction covers the satisfaction derived
from being engaged in work or in any pursuit of a higher order. It isessentially related to human needs and their fulfillment through work. It is
generated by the individuals perception of how well his employer satisfies
his various needs.
Organizations today focus much attention in measuring and
improving their workers attitude, but this was not the case always. In the
scientific management era, the employees were considered to be just another
machine. There was no interest in employee satisfaction. After all, a
machine does not have any attitudes or feelings.
Soon efforts were undertaken to measure attitudes and to train
supervisors to be sensitive to employees feelings. It was thought if the job
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satisfaction and morale could be improved, job performance would improve
as well.
Measurement of employees attitude can also be used to benefit
employees. Some organizations consider attitude survey as a form of upward
communication and a chance for their employees to express their feelings
about positive and negative aspects of the workplace. Such attitude surveys
are only beneficial if the communication channels operate in both directions.
Periodic attitude surveys can be of immense practical importance
to both the employers and the employees providing both an ongoing analysis
of employees, participation in shaping the organization policies and
practices.
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1.2 COMPANY PROFILE
String Info Knowledge Services (P) Ltd is incorporated in the year
1998. It is headquartered in Washington, DC with our full fledged
development and operations center in Bangalore, India.
Earlier, the company was named as Mind Space Cybertech. In 2002,
the company was renamed as String Info Knowledge Services (P) Ltd.The
Company was started with 10 members by doing data conversion. Then,
employees strength was increased into 135.
String Info has differentiated itself with its unique process efficiencies
and project management approach.
String Info services is a leading provider of knowledge management
services of customers worldwide. The company is specialize in Digitization,
data harvesting, forms processing and mortgage services.
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Leadership:
Prashant P Kothari, as President of String Information Services,
provides overall direction and guidance with a specific focus on global
marketing and client servicing.
Karthik Karunakaran, heads the Indian arm of String. He was widely
exposed to Business Process Re-engineering and Business Process
Outsourcing. Gautam Dalmia, is the third founder of String.
Services offered at String Info:
Data Harvesting:
Strings experienced web researchers mine the World Wide Web,
harvest data and present in the format, the clients required. Expertise in data
processing domain also includes Indexes, Abstracts and forms processing.
Secondary Research/Market Intelligence:
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String provides specialised secondary research services in varied
fields. Research Department covers a gamut of areas ranging from
competitive intelligence reports to market research, business development
and strategic planning.
Digitization services:
String provides comprehensive digitization services covering a
multitude of formats and media. Its universal data conversion solutions and
pre-press services are ideal for corporations, news organizations, publishers,
educational institutions and libraries as well as all information intensive
organizations. Its data solutions division is well equipped to handle the
needs of highly complex publishing such as mathematical and scientific
books, texts, journals and newsletters.
Mortgage Services:
String is a leading provider of business process outsourcing services
to the residential real estate industries. Its suite of offerings allows clients to
focus on their core business, by cost-effectively outsourcing non-core
activities.
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1.3 REVIEW OF LITERATURE
Over the years researchers have studied and attempted to quantify
employee commitment, loyalty, morale and overall employee satisfaction.
This gave rise to many types of employee surveys whose purpose was to
measure one or all of these components
The Two factor theory otherwise called motivation hygiene
theory gives the factors for employee satisfaction, proposed by Frederick
Hertzberg.
According to Herzberg, the factors leading to job satisfaction are
separate and distinct from those that lead to job dissatisfaction. This theory
proposes two important factors. They are
ExtrinsicHygiene factors
IntrinsicMotivational Factors
Hygiene factors are Company policy and administration,
supervision, Interpersonal relationship with superiors, peers, subordinates,
salary, job security, personal life, working environment, status, etc.
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Extrinsic factors leads to dissatisfaction. These factors when absent, increase
dissatisfaction with the job. When present helps in preventing dissatisfaction
but do not increase satisfaction or motivation.
Motivational factors include achievement, recognition,
advancement, work, possibility of growth, responsibility, etc. Intrinsic
factors are related with job satisfaction. These factors when absent, prevent
both satisfaction and motivation, when present leads to satisfaction and
motivation.
Some of the most extensive research in this area has been
conducted by the Gallop organization. This research came to the conclusion
that overall employee satisfaction is manifest in the level of engagement that
employees have in their work. In other words, employee engagement was
the ultimate expression of employee commitment, loyalty, morale and
overall employee satisfaction. Therefore organizations needed to focus on
employee engagement rather than on these other components of employee
satisfaction
Based on their findings Gallup conducted further research which
included over 100,000 employees in America. The research showed that
26% of employees are fully engaged, 55% are not engaged: they are at work
physically but not mentally or emotionally, and 19% are actively
disengaged/unhappy, spreading discontentment and actively trying to
sabotage their organizations. This research clearly pointed out the large gap
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in employee engagement and the magnitude of the challenge facing most
organizations.
A review has identified four factors conducive to high levels of
employee job satisfaction: mentally challenging work, equitable rewards,
supportive working conditions and supportive colleagues. Importantly, these
factors are controllable by management.
Mentally challenging work: People prefer jobs that give them
opportunities to use their skills and abilities and offer a variety of tasks,
freedom and feedback on how well they are doing. These characteristics
make work mentally challenging.
Equitable Rewards: Employee wants pay systems and promotion
policies that they perceive as being just, unambiguous and in line with their
expectations. When pay is seen as fair biased on job demands, individual
skill level and community pay standards, satisfaction is likely to result.
Similarly employees seek fair promotion policies and practices. Promotions
provide opportunities for personal growth, more responsibilities and
increased social status. Individuals, who perceive that promotion decisions
are made in the fair and just manner, therefore are likely to experience
satisfaction from their jobs.
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Supportive working conditions: Employees are concerned with their
work environment for both personal comfort and facilitating doing a good
job. Studies demonstrate that employees prefer physical surroundings that
are not dangerous or uncomfortable. Additionally, most employees prefer
working conditions to home, in clean and relatively modern facilities and
adequate tools and equipment.
Supportive colleagues: People get more out of work than merely
money or tangible achievements. For most of the employees, work also fills
need for social interaction. Not surprisingly, therefore, having friendly and
supportive workers leads to increased job satisfaction. Studies generally find
that employee satisfaction is increased when the immediate supervisor
understanding and friendly, offers praise for good performance, listens to
employees opinions and shows a personal interest in them
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CHAPTER2
OBJECTIVE, NEED, SCOPE AND LIMITATION
2.1 Objectives of the Study
To identify the various factors relating to employees satisfaction.
To locate specific areas which can be further improved to delight theemployees.
To identify the association between the variables related to employeessatisfaction.
To make suggestions on the basis of findings to improve the level ofsatisfaction in the organization.
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2.2 Need and Importance of the Study
Achievement of productivity coupled with the satisfaction of the
employee needs to be the concern of all organizations. Hence, a periodic
survey of employees satisfaction is of paramount importance, the nature
being different for each category of employees depending on their needs.
Employees satisfaction reduces absenteeism and improves employee
turnover. Globally, almost all the organizations are keen to ensure employee
satisfaction.
The study of employees satisfaction is useful to improve
production, organizational effectiveness, morale and economic development
of the country. Various theories help us to identify the organizational factors
that influence employees attitude and satisfaction. They are work
environment and infrastructure, relationship with colleagues, motivation and
recognition, remuneration, salary, job security, grievance handling, training
and development, and objectives.
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Taylors approach to employees satisfaction was based on the
most pragmatic and essentially pessimistic philosophy that man is motivated
by money alone, that the workers are essentially stupid and phlegmatic and
that they would be satisfied with work if they get higher economic return
from it. But during the present era, if we want productivity along with
financial reward that goes with it, we must treat your workers as your most
important asset and Human Resource is considered as an important asset
and the people at the top level have started recognizing the fact that a happy
worker is called a productive worker and that is necessary that the right
person is selected for the right job so that the individual satisfaction of the
organization is whole.
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2.3 Scope of the Study
Employees satisfaction is a multi-faceted phenomenon. Many
components of the work environment facets influence the level of
employees satisfaction. They are,
Company Work Environment and Infrastructure Relationship with Colleagues Motivation and Recognition Salary Job Security Performance Appraisal Training and Development Promotional Opportunities. Personal Life
Satisfaction survey provides information on how employees feelabout their job and their organization. Therefore an enquiry has been made
to look into various facts of job and to measure the extent of satisfaction of
employees with these various facets.
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2.4 Limitations
Some employees were reluctant to answer the questions as they feltthat the opinions expressed by them may be misunderstood by the
management resulting in difficulties for them.
In depth analysis was not possible in certain areas as it was consideredto be highly confidential.
A qualitative parameter like Employees Satisfaction requires a deeperunderstanding of the underlying factors influencing employee
satisfaction. This requires more time than what was available for the
project study.
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CHAPTER3
RESEARCH METHEDOLOGY
TITLE OF THE STUDY
EMPLOYEE SATISFACTION IN STRINGINFO KNOELEDGE
SERVICES
RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the research
problems. It may be understood as a science of studying how research is
done scientifically. It includes the overall research design, the sampling
procedure, data collection method and analysis procedure.
Research is done through interview method using interview schedule.
The tool used for this study is the questionnaire which was given to all
respondents to express their view. with a five point rating scale. The
interview method is better where the interviewer and the respondent have
face to face contact.
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3.1RESEARCHDESIGN
A Research design is the arrangement of condition for collection and
analysis of data in a manner that with economy in procedure. It stands for
advance planning of the methods to be adopted for collecting the relevant
data and the techniques to be used in analysis, keeping the view the
objectives of the research and availability of time.
Descriptive research includes surveys and fact-finding enquiries of
different kinds. The major purpose of this research is description of state of
affairs as it exits at present.
3.2 SAMPLING DESIGN/TECHNIQUES
Sampling design is to clearly define set of objects, technically called
the universe to be studied. As the population size of the study consisted of
whole 135 employees who are working in the company. The sampling
design we used here is census method.
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3.3 DATA COLLECTION METHOD
This study involves collection of primary data. Data was collected
through interview schedule that consists of multiple-choice questions.
3. 4 STATISTICAL TOOLS
The data are analyzed through statistical method. The statistical tools
used to analysis the data are Simple Percentage Analysis and Two way
analysis. Simple Percentage Analysis is used to find out the percentage level
of employee satisfaction.
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CHAPTER4
ANALYSIS AND INTERPRETATION
4.1 Analysis by Summated Likert scales
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Satisfaction level of employees about the company
.
Factors
Strongly
AgreeAgree Somewhatagree Disagree
Strongly
Disagree Total
f % F % f % f % f %
Optimistic
about the
company
68 50 57 42 10 7 0 0 0 0 135
Optimistic
about
themselves
with the
company
51 38 58 43 23 17 3 2 0 0 135
Care taken by
the company18 13 82 61 30 22 5 4 0 0 135
Goals of the
company 50 37 68 50 12 9 5 4 0 0 135
Company's
growth in key
areas
50 37 63 47 22 16 0 0 0 0 135
Company's
Leadership49 36 75 56 9 7 2 1 0 0 135
Total 286 403 106 15 0 810
Percentage 35 50 13 2 0 100
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FIGURE4.1
Satisfaction Level of Employees about the Company
INFERENCE:
From the above table, it is inferred that about 35% of the employees strongly
agrees about the company. About 50% of the employees agree about the
company. Only 13% of the employees somewhat agrees about the company.
Only 2% of the employees disagree about the company.
ABOUT THE COMPANY
35
50
13
2
0
0
10
20
30
40
50
60
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofem
ployees
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TABLE4.2
Satisfaction level of employees on Working Environment &
Infrastructure
ANALYSIS
35% of the employees agree on Working Environment &Infrastructure in the company. Only 13% of the employees somewhat
agrees on Working Environment & Infrastructure in the company.
Factors
Strongly
AgreeAgree
Somewhat
AgreeDisagree
Strongly
Disagree Tota
f % f % f % f % f %
About Working Environment 18 13 67 50 41 30 9 7 0 0 135
About Working hours 51 38 71 53 11 8 2 1 0 0 135
About company's facilities 94 70 3 2 17 13 21 16 0 0 135
Total 163 40 141 35 69 17 32 8 0 0 405
Percentage 40 35 17 8 0 100
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FIGURE - 4.2
Satisfaction Level of Employees towards their working environment
INFERENCE:
From the above table, it is inferred that about 40% of the employees strongly
agrees on Working Environment & Infrastructure in the company. About
35% of the employees agree on Working Environment & Infrastructure in
the company. Only 13% of the employees somewhat agrees on Working
Environment & Infrastructure in the company. Only 2% of the employees
disagree on Working Environment & Infrastructure in the company.
WORKING ENVIRONMENT
40
35
17
8
0
0
5
10
15
20
25
30
35
40
45
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofem
ployees
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TABLE4.3
Satisfaction level of employees towards their Personal Life
Level No of respondents Percentage
Strongly Agree 37 27Agree 62 46
Somewhat Agree 31 23
Disagree 5 4
Strongly Disagree 0 0
Total 135 100
ANALYSIS
27% of the employees have very good balance between their work lifeand personal life. About 46% of the employees have balanced
personal life. About 23% of the employees have somewhat agree
about their balanced personal life
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\
FIGURE4.3
Satisfaction Level of Employees towards their Personal Life
INFERENCE:
From the above table, it is inferred that 27% of the employees have very
good balance between their work life and personal life. About 46% of the
employees have balanced personal life. About 23% of the employees have
somewhat agree about their balanced personal life. Only 4% of the
employees are disagree with their personal life.
27
46
23
4
00
5
10
15
20
25
30
35
40
45
50
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
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TABLE4.4
Satisfaction level of employees towards their Company Policy and Job
Security
ANALYSIS
29% of the employees strongly agrees towards their Company Policyand Job Security. About 35% of the employees agree towards their
Company Policy and Job Security. Only 13% of the employees
somewhat agrees towards their Company Policy and Job Security.
\
Factors
Strongl
y
Agree
Agree
Somew
hat
agree
Disagre
e
Strongl
y
Disagre
e
Tot
al
f % f % f % f % f %
About
company's
policies
22 16 805
926 19 7 5 0 0 135
About job
security
55 41 685
0
7 5 5 4 0 0 135
Total 77 29 1485
533 12 12 4 0 0 270
Percentage 29 55 12 4 0 100
Percentageofem
ployees
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FIGURE4.4
Satisfaction Level of Employees towards their Company Policy and Job
Security
INFERENCE:
From the above table, it is inferred that about 29% of the employees
strongly agrees towards their Company Policy and Job Security. About 35%
of the employees agree towards their Company Policy and Job Security.
Only 13% of the employees somewhat agrees towards their Company Policy
and Job Security. Only 2% of the employees disagree towards their
Company Policy and Job Security.
55
29
12
4
00
10
20
30
40
50
60
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofemployees
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TABLE -4.5
Satisfaction level of employees towards their Promotional Opportunities
& Possibility of growth
Factors
Strongl
y Agree
Agree Somewh
at agree
Disagr
ee
Strongl
y
Disagre
e
Tot
al
f % F % f % f % f %
About
promotional
opportunities
48 36 48 36 33 24 6 4 0 0 135
About
transparency in
promotions
22 16 62 46 45 33 6 4 0 0 135
About career
growth
16 12 74 55 39 29 6 4 0 0 135
Total 86 2118
445
11
729 18 4 0 0 405
Percentage 21 45 29 4 0 100
ANALYSIS
21% of the employees strongly agrees on their promotionalopportunities & possibility of growth. About 45% of the employees
agree on their promotional opportunities & possibility of growth. Only
29% of the employees somewhat agrees on their promotional
opportunities & possibility of growth.
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FIGURE4.5
Satisfaction Level of Employees towards their Promotional
Opportunities & Possibility of Growth
INFERENCE:
From the above table, it is inferred that about 21% of the employees
strongly agrees on their promotional opportunities & possibility of growth.
About 45% of the employees agree on their promotional opportunities &
possibility of growth. Only 29% of the employees somewhat agrees on their
promotional opportunities & possibility of growth. Only 4% of the
employees disagree on their promotional opportunities & possibility of
growth.
21
45
29
4
0
0
5
10
15
20
25
30
35
40
45
50
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofe
mployees
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TABLE4.6
Satisfaction level of employees towards their Training & Development
Factors
Strong
ly
Agree
AgreeSomewh
at agree
Disagr
ee
Strong
ly
Disagr
ee
Tot
al
f % F % f % f % f %
About training
and development30
2
273
5
425 19 7 5 0 0 135
About trainingusefulness
35 26
75 56
19 14 6 4 0 0 135
Increase in
performance by
training
403
074
5
515 11 6 4 0 0 135
Development of
new skills34
2
546
3
446 34 6 4 3 2 135
About cross
training18
1
361
4
543 32 9 7 4 3 135
Total15
7
2
3
32
9
4
9148 22
3
45 7 1 675
Percentage 23 49 22 5 1 100
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ANALYSIS
23% of the employees strongly agrees towards their Training &Development. About 49% of the employees agree towards their
Training & Development. Only 22% of the employees somewhat
agrees towards their Training & Development
FIGURE4.6
Satisfaction Level of Employees towards their Training & Development
INFERENCE:
From the above table, it is inferred that about 23% of the employees
strongly agrees towards their Training & Development. About 49% of the
employees agree towards their Training & Development. Only 22% of the
employees somewhat agrees towards their Training & Development. Only
5% of the employees disagree towards their Training & Development. Only
2% of the employees strongly disagree towards their Training &
Development.
23
49
22
5
1
0
10
20
30
40
50
60
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofemployees
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TABLE4.7
Satisfaction level of employees towards their Salary
Factors
Strongl
y AgreeAgree
Somewh
at agree
Disagr
ee
Strongly
Disagree Tot
alf % F % f % f % f %
About
adequacy in
salary
1 1 32 24 64 473
3
24 5 4 135
About change
in salary67 50 51 38 12 9 5 4 0 0 135
About
commensurabl
e ness of
salary
6 4 51 38 58 431
511 5 4 135
Total 74 1813
433
13
433
5
313 10 2 405
Percentage 18 33 331
32 100
ANALYSIS 18% of the employees strongly satisfieson their Salary. About 33% of
the employees agree satisfieson their Salary. Only 33% of the
employees somewhat satisfieson their Salary.
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FIGURE4.7
Satisfaction Level of Employees towards their Salary
INFERENCE:
From the above table, it is inferred that about 18% of the employees
strongly satisfies on their Salary. About 33% of the employees agree
satisfieson their Salary. Only 33% of the employees somewhat satisfieson
their Salary. Only 13% of the employees dissatisfieson their Salary. Only
2% of the employees strongly dissatisfieson their Salary.
18
33 33
13
2
0
5
10
15
20
25
30
35
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
FEEDBACK
Percentageofemployees
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TABLE4.8
Satisfaction level of employees towards their Relationship with
colleagues
Factors
Very
much
satisfied
satisfied
somewh
at
satisfied
Dissatisfie
d
Very
much
dissatisfi
ed
Tota
l
f % F % f % f % f %
About
professionalis
m of
colleagues
41 30 77 57 15 11 2 1 0 0 135
About team
spirit47 35 72 53 12 9 4 3 0 0 135
About moraleof colleagues
37 27 84 62 12 9 2 1 0 0 135
Total 125 3123
358 39 10 8 2 0 0 405
Percentage 31 58 10 2 0 100
ANALYSIS
31% of the employees very much satisfies towards their relationshipwith colleagues. About 58% of the employees satisfy towards their
relationship with colleagues.
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FIGURE - 4.8
Satisfaction Level of Employees towards their Relationship with Colleagues
INFERENCE:
. From the above table, it is inferred that about 31% of the employees
very much satisfies towards their relationship with colleagues. About 58% of
the employees satisfy towards their relationship with colleagues. Only 10%
of the employees somewhat satisfies towards their relationship with
colleagues agrees. Only 2% of the employees dissatisfies towards their
relationship with colleagues.
31
58
10
2
0
0
10
20
30
40
50
60
70
Verymuch satisfied Satisfied Somewhat satisfied Dissatisfied Verymuch
dissatisfied
FEEDBACK
Percentageofemployees
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TABLE4.9
Satisfaction level of respondents about their work
Factors
Very
much
satisfied
satisfied
somewh
at
satisfied
Dissatisfie
d
Very
much
dissatisfi
ed
Tota
l
f % F % f % f % f %
About
satisfaction of
job
33 24 81 60 17 13 4 3 0 0 135
About
satisfaction
with their
morale
47 35 61 45 26 19 0 0 1 1 135
Aboutsatisfaction
with
company
26 19 84 62 23 17 2 1 0 0 135
Total10
626
22
656 66 16 6 1 1 0 405
Percentage 26 56 16 1 0 100
ANALYSIS
26% of the employees very much satisfies about their work. About56% of the employees satisfy about their work. Only 16% of the
employees somewhat satisfies about their work.
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FIGURE4.9
Satisfaction Level of Respondents about their Work
INFERENCE:
. . From the above table, it is inferred that about 26% of the employees
very much satisfies about their work. About 56% of the employees satisfy
about their work. Only 16% of the employees somewhat satisfies about their
work. Only 1% of the employees dissatisfies about their work.
26
56
16
10
0
10
20
30
40
50
60
Verymuch satisfied Satisfied Somewhat satisfied Dissatisfied Verymuchdissatisfied
FEEDBACK
Percentageofemployees
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TABLE4.10
Satisfaction level of employees about Overall satisfaction of job
Level No of respondents Percentage
Excellent 19 14
Good 84 62
Average 27 20
Fair 3 2Poor 2 1
Total 135 100
ANALYSIS
14% of the employees rated their overall satisfaction as excellent.About 62% of the employees rated their overall satisfaction as good.
About 20% of the employees rated their overall satisfaction as average
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FIGURE4.10
Satisfaction Level of Employees about Overall Satisfaction of Job
INFERENCE:
From the above table, it is inferred that 14% of the employees rated their
overall satisfaction as excellent. About 62% of the employees rated their
overall satisfaction as good. About 20% of the employees rated their overall
satisfaction as average. About 2% of the employees rated their overall
satisfaction as fair.
14
62
20
21
0
10
20
30
40
50
60
70
Excellent Good Average Fair Poor
FEEDBACK
P
ercentageofemployees
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4.2 Analysis by Two-way table
TABLE4.11
Relationship between Experience and satisfaction about the company
ANALYSIS
About 85% of the employees who have experience between 6 months to 1
year are satisfied about the company. About 78% of the employees who
have experience between 1 year to 1.5 years are satisfied about the company.
Experience
Strongly
AgreeAgree
Somewh
at AgreeDisagree
Strongly
DisagreeTOT
ALf % f % f % f % f %
Less than 3
Months 27 23 75 63 18 15 0 0 0 0 120
3-6 months68 35
10
5 55 16 8 3 2 0 0 192
6 months-1 year63 32
10
5 53 28 14 2 1 0 0 198
1-1.5 year 47 34 61 44 29 21 1 1 0 0 138
1.5-2 years 48 53 30 33 9 10 3 3 0 0 90
More than 2
Years 33 46 27 38 6 8 6 8 0 0 72
Total
286
40
3 106 15 0 810
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INFERENCE:
From the above table, it is inferred that 86% of the employees who
have less than 3 months experience are satisfied about the company. About
90% of the employees who have experience between 3 months to 6 months
are satisfied about the company. About 85% of the employees who have
experience between 6 months to 1 year are satisfied about the company.
About 78% of the employees who have experience between 1 year to 1.5
years are satisfied about the company. About 86% of the employees who
have experience between 1.5 years to 2 years are satisfied
about the company. About 84% of the employees who have experience more
than 2 years are satisfied about the company.
0
10
20
30
40
50
60
70
less than 3
months
3-6 months 6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.12Relationship between Experience and satisfaction on
Working Environment & Infrastructure
ANALYSIS
81% of the employees who have less than 3 months experience are satisfied
about the Working Environment & Infrastructure. About 77% of the
employees who have experience between 3 months to6months are I
Experience
Strongly
AgreeAgree
Somewha
t
agree
Disagre
e
Strongly
Disagree Total
F % F % f % f % f %
Less than 3
months2 3 47 78 11 18 0 0 0 0 60
3-6 months 24 25 51 53 19 20 2 2 0 0 96
6 months-1 year 23 23 58 59 15 15 3 3 0 0 99
1-1.5 year 24 35 32 46 12 17 1 1 0 0 69
1.5-2 years 9 20 24 53 8 18 4 9 0 0 45
More than2 years 8 22 20 56 4 11 4 11 0 0 36
Total 90 232 69 14 0 405
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INFERENCE:
From the above table, it is inferred that 81% of the employees who
have less than 3 months experience are satisfied about the Working
Environment & Infrastructure. About 77% of the employees who have
experience between 3 months to 6 months are satisfied about the Working
Environment & Infrastructure. About 82% of the employees who haveexperience between 6 months to 1 year are satisfied about the Working
Environment & Infrastructure. About 81% of the employees who have
experience between 1 year to 1.5 years are satisfied about the Working
Environment & Infrastructure. About 73% of the employees who have
experience between 1.5 years to 2 years are satisfied about the Working
Environment & Infrastructure.
0
10
20
30
40
50
60
70
80
90
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.13
Relationship between Experience and satisfaction with Personal Life.
Experience Strongly
Agree
Agree Somewha
t
agree
Disagr
ee
Strongl
y
Disagre
e
Tota
l
f % f % f % f % f %
Less than 3
months
5 25 9 45 5 25 1 5 0 0 20
3 - 6 months 8 25 16 50 5 16 3 9 0 0 32
6 months-1 year 6 18 19 58 7 21 1 3 0 0 33
1-1.5 year 8 35 9 39 6 26 0 0 0 0 23
1.5-2 years 6 40 4 27 5 33 0 0 0 0 15
More than 2
years
4 33 5 42 3 25 0 0 0 0 12
Total 37 62 31 5 0 135
ANALYSIS
70% of the employees who have less than 3 months experience aresatisfied about their personal life. About 75% of the employees who
have experience between 3 months to 6 months are satisfied about
their personal life. About 76% of the employees who have experience
between 6 months to 1 year are satisfied .
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INFERENCE:
From the above table, it is inferred that 70% of the employees who
have less than 3 months experience are satisfied about their personal life.
About 75% of the employees who have experience between 3 months to 6
months are satisfied about their personal life. About 76% of the employees
who have experience between 6 months to 1 year are satisfied about their
personal life. About 74% of the employees who have experience between 1
year to 1.5 years are satisfied about their personal life. About 67% of the
employees who have experience between 1.5 years to 2 years are satisfied
about their personal life. About 75% of the employees who have experience
more than 2 years are satisfied about their personal life.
0
10
20
30
40
50
60
70
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.14
Relationship between Experience and satisfaction on Company Policy &
Job Security
ANALYSIS
81% of the employees who have less than 3 months experience aresatisfied about the companys policies and procedures. About 87% of
the respondents who have experience between 3 months to 6 months
are satisfied about companys policies.
Experience
Strongly
AgreeAgree
Somewh
at
agree
Disagr
ee
Strongl
y
Disagre
e
Gran
d
Total
f % F % f % f % f %
Less than 3
months5 13 27 68 7 18 1 3 0 0 40
3 - 6 months 18 28 38 59 8 13 0 0 0 0 64
6 months-1
year23 35 34 52 5 8 4 6 0 0 66
1-1.5 year 15 33 26 57 3 7 2 4 0 0 46
1.5-2 years 9 30 14 47 6 20 1 3 0 0 30More than2
years7 29 9 38 4 17 4 17 0 0 24
Total 77 148 331
20 270
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INFERENCE:
From the above table, it is inferred that 81% of the employees who
have less than 3 months experience are satisfied about the companys
policies and procedures. About 87% of the respondents who have experience
between 3 months to 6 months are satisfied about companys policies. About
87% of the respondents who have experience between 6 months to 1 year are
satisfied about companys policies. About 90% of the respondents who have
experience between 1 year to 1.5 years are satisfied about companys
policies. About 77% of the respondents who have experience between 1.5
years to 2 years are satisfied about companys policies. About 67% of the
respondents who have experience more than 2 years are satisfied about
companys policies
0
10
20
30
40
50
60
70
80
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.15
Relationship between Experience and satisfaction with Promotional
Opportunities & Possibility of Growth
Experience
Strongly
AgreeAgree
Somewhat
agreeDisagree
Strongly
Disagree Total
f % f % f % f % f %
Less than
3months11 18 22 37 26 43 1 2 0 0 60
3 - 6 months 25 26 46 48 24 25 1 1 0 0 966 months-1
year16 16 48 48 27 27 8 8 0 0 99
1-1.5 year 16 23 32 46 18 26 3 4 0 0 69
1.5-2 years 10 22 22 49 11 24 2 4 0 0 45
More than2
years8 22 14 39 11 31 3 8 0 0 36
Total 86 184 117 18 0 405
ANALYSIS
55% of the employees who have less than 3 months experience aresatisfied about their promotional opportunities. About 64% of the
respondents who have experience between 3 months to 6 months are
satisfied about their promotional opportunities. About 64% of the
respondents who have experience between 6 months to 1 year are
satisfied about their promotional opportunities.
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INFERENCE:
From the above table, it is inferred that 55% of the employees who have
less than 3 months experience are satisfied about their promotional
opportunities. About 64% of the respondents who have experience between
3 months to 6 months are satisfied about their promotional opportunities.
About 64% of the respondents who have experience between 6 months to 1
year are satisfied about their promotional opportunities. About 69% of the
respondents who have experience between 1 year to 1.5 years are satisfied
about their promotional opportunities. About 71% of the respondents who
have experience between 1.5 years to 2 years are satisfied about their
promotional opportunities. About 61% of the respondents who have
experience more than 2 years are satisfied about their promotional
opportunities.
0
10
20
30
40
50
60
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE-4.16
Relationship between Experience and satisfaction with Training &
Development
ANALYSIS
72% of the employees who have less than 3 months experience aresatisfied about their training and development. About 81% of the
respondents who have experience between 3 months to 6 months are
satisfied about their training and development. About 74% of the
respondents who have experience between 6 months.
Experience Strongly
Agree
Agree Somewh
at agree
Disagr
ee
Strongly
Disagree
Tot
al
f % F % f % f % f %
Less than 3
months
11 11 61 6
1
25 25 3 3 0 0 100
3 - 6 months 44 28 84 5
3
30 19 1 1 1 1 160
6 months-1
year
43 26 80 4
8
30 18 6 4 6 4 165
1-1.5 year 33 29 49 4
3
25 22 8 7 0 0 115
1.5-2 years 10 13 36 4
8
23 31 6 8 0 0 75
More than 2
years
16 27 19 3
2
15 25 1
0
17 0 0 60
Total 157 32
9
148 3
4
7 675
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INFERENCE:
From the above table, it is inferred that 72% of the employees who
have less than 3 months experience are satisfied about their training and
development. About 81% of the respondents who have experience between 3
months to 6 months are satisfied about their training and development.
About 74% of the respondents who have experience between 6 months to 1
year are satisfied about their training and development. About 72% of the
respondents who have experience between 1 year to 1.5 years are satisfied
about their training and development. About 61% of the respondents who
have experience between 1.5 years to 2 years are satisfied about their
training and development. About 59% of the respondents who have
experience more than 2 years are satisfied about their training and
development.
0
10
20
30
40
50
60
70
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.17
Relationship between Experience and satisfaction on Salary
Experience
Strongl
y
Agree
Agree
Somewha
t
agree
Disagre
e
Strongl
y
Disagre
e
Total
f % f % f % f % f %
Less than 3
months7 12 18
3
029 48 6 10 0 0 60
3 - 6 months 14 15 282
939 41 13 14 2 2 96
6 months-1
year 16 16 43
4
3 24 24 12 12 4 4 99
1-1.5 year 15 22 213
024 35 9 13 0 0 69
1.5-2 years 13 29 122
714 31 5 11 1 2 45
More than 2
years9 25 12
3
34 11 8 22 3 8 36
Total 7413
4134 53 10 405
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ANALYSIS
42% of the employees who have less than 3 months experience aresatisfied about their salary. About 44% of the respondents who have
experience between 3 months to 6 months are satisfied about their
salary. About 59% of the respondents who have experience between 6
months to 1 year are satisfied about their salary.
INFERENCE:
From the above table, it is inferred that 42% of the employees who have
less than 3 months experience are satisfied about their salary. About 44% of
the respondents who have experience between 3 months to 6 months are
satisfied about their salary. About 59% of the respondents who have
experience between 6 months to 1 year are satisfied about their salary. About
52% of the respondents who have experience between 1 year to 1.5 years are
satisfied about their salary. About 66% of the respondents who have
experience between 1.5 years to 2 years are satisfied about their salary.
About 58% of the respondents who have experience more than 2 years are
satisfied about their salary.
0
10
20
30
40
50
60
less than 3
months
3-6 months 6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
strongly agree
agree
somewhat agree
disagree
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TABLE -4.18
Relationship between Experience and satisfaction towards Relationship
with Colleagues
Experience
Very
Much
Satisfied
Satisfi
ed
Somewh
at
Satisfie
d
Dissatisfi
ed
Very
Much
Dissatisfi
ed
Tot
al
f % f % f % f % f %
Less than 3months
7 12 47 78
6 10 0 0 0 0 60
3 - 6 months 29 30 616
46 6 0 0 0 0 96
6 months-1
year40 40 53
5
45 5 1 1 0 0 99
1-1.5 year 22 32 34
4
9 8 12 5 7 0 0 69
1.5-2 years 14 31 255
66 13 0 0 0 0 45
More than2
years13 36 13
3
68 22 2 6 0 0 36
Total 125
23
3 39 8 0 405
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ANALYSIS
90% of the employees who have less than 3 months experience aresatisfied about their Relationship with Colleagues. About 94% of the
respondents who have experience between 3 months to 6 months are
satisfied about their Relationship with Colleagues. About 94% of the
respondents who have experience between 6 months to 1 year are
satisfied about their Relationship with Colleagues. About 81% of the
respondents who have experience between 1 year to 1.5 years are
satisfied about their Relationship with Colleagues
0
10
20
30
40
50
60
70
80
90
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
strongly agree
agree
somewhat agree
disagree
strongly disagree
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INFERENCE:
From the above table, it is inferred that 90% of the employees who
have less than 3 months experience are satisfied about their Relationship
with Colleagues. About 94% of the respondents who have experience
between 3 months to 6 months are satisfied about their Relationship with
Colleagues. About 94% of the respondents who have experience between 6
months to 1 year are satisfied about their Relationship with Colleagues.
About 81% of the respondents who have experience between 1 year to 1.5
years are satisfied about their Relationship with Colleagues. About 87% of
the respondents who have experience between 1.5 years to 2 years are
satisfied about their Relationship with Colleagues. About 72% of the
respondents who have experience more than 2 years are satisfied about their
Relationship with Colleagues.
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TABLE -4.19
Relationship between Experience and satisfaction about theWork
ANALYSIS
80% of the employees who have less than 3 months experience aresatisfied about the work. About 80% of the respondents who have
experience between 3 months to 6 months are satisfied about their
Relationship with Colleagues.
Experience
Very
Much
Satisfied
Satisfied
Somewh
at
Satisfied
Dissatisfie
d
Very
Much
Dissatisfie
d
Tot
al
f % f % f % f % f %
Less than 3months
10 17 38 63 12 20 0 0 0 0 60
3 - 6 months 27 28 50 52 16 17 2 2 1 1 96
6 months-1
year25 25 57 58 15 15 2 2 0 0 99
1-1.5 year 25 36 34 49 8 12 2 3 0 0 69
1.5-2 years 12 27 26 58 7 16 0 0 0 0 45
More than2
years7 19 21 58 8 22 0 0 0 0 36
Total 10622
666 6 1 405
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INFERENCE:
From the above table, it is inferred that 80% of the employees who have
less than 3 months experience are satisfied about the work. About 80% of
the respondents who have experience between 3 months to 6 months are
satisfied about their Relationship with Colleagues. About 83% of the
respondents who have experience between 6 months to 1 year are satisfied
about their Relationship with Colleagues. About 85% of the respondents
who have experience between 1 year to 1.5 years are satisfied about their
Relationship with Colleagues. About 85% of the respondents who have
experience between 1.5 years to 2 years are satisfied about their Relationship
with Colleagues. About 77% of the respondents who have experience more
than 2 years are satisfied about their Relationship with Colleagues.
0
10
20
30
40
50
60
70
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
strongly agree
agree
somewhat agree
disagree
strongly disagree
strongly agree
agree
somewhat agree
disagree
strongly disagree
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TABLE4.20
Relationship between Experience and Overall Satisfaction of Job
Experience Excellen
t
Good Average Fair Poor Tota
l
f % F % f % f % f %
Less than 3
months
3 15 13 65 4 20 0 0 0 0 20
3 - 6 months 3 9 21 66 6 19 2 6 0 0 32
6 months-1 year 5 15 17 52 10 30 0 0 1 3 33
1-1.5 year 4 17 17 74 0 0 1 4 1 4 23
1.5-2 years 2 13 9 60 4 27 0 0 0 0 15
More than 2
years
2 17 7 58 3 25 0 0 0 0 12
Total 19 84 27 3 2 135
ANALYSIS
80% of the employees who have less than 3 months experience ratedtheir overall satisfaction as good. About 75% of the respondents who
have experience between 3 months to 6 months rated their overall
satisfaction as good. About 67% of the respondents who have
experience between 6 months to 1 year are satisfied about their overall
satisfaction as good.
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INFERENCE:
From the above table, it is inferred that 80% of the employees who have
less than 3 months experience rated their overall satisfaction as good. About
75% of the respondents who have experience between 3 months to 6 months
rated their overall satisfaction as good. About 67% of the respondents who
have experience between 6 months to 1 year are satisfied about their overall
satisfaction as good. About 91% of the respondents who have experience
between 1 year to 1.5 years are satisfied about their overall satisfaction as
good. About 73% of the respondents who have experience between 1.5 years
to 2 years are satisfied about their overall satisfaction as good. About 75% of
the respondents who have experience more than 2 years are satisfied about
their overall satisfaction as good.
0
10
20
30
40
50
60
70
80
less than 3
months
3-6
months
6-12
months
1-1.5year 1.5-2yr more than
2 yr
excellent
good
average
fair
poor
excellent
good
average
fair
poor
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CHAPTER - 5
FINDINGS
Using the calculated Simple percentage values for the variables, the
level of satisfaction of the employees in the organization can be known. The
level of satisfaction can be broadly classified into five groups. They are from
100 - 80% can be regarded as Highly Satisfied, 79 - 60 % can be regarded
as Satisfied , 59 - 40 % can be regarded as Neither satisfied nor dissatisfied,
39 - 20 % can be regarded as Dissatisfied and 19- 0 % can be regarded as
Highly Dissatisfied.
Employees are highly satisfied
About the company On Company Policy and Job Security Relationship with colleagues About the work
Employees are satisfied
On working environment and infrastructure
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Balance between their Personal life and Work life On Training and Development Overall satisfaction with Job
Employees are neither satisfied nor dissatisfied with their Promotional
Opportunities and Possibility of Growth.
Employees are dissatisfied about their salary.
There is no association between
Experience and Satisfaction about the company. Experience and satisfaction on Working Environment & Infrastructure Experience and satisfaction with Personal Life Experience and satisfaction on Company Policy & Job Security Experience and satisfaction on Salary Experience and satisfaction towards Relationship with Colleagues Experience and satisfaction about the Work Age and Satisfaction about the company Age and satisfaction on Working Environment & Infrastructure Age and satisfaction with Personal Life Age and satisfaction on Company Policy & Job Security
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Age and satisfaction with Promotional Opportunities & Possibility ofGrowth
Age and satisfaction with Training & Development Age and satisfaction on Relationship with Colleagues Education and satisfaction about the company Education and satisfaction on Company Policy & Job Security Education and satisfaction with Training & Development Education and satisfaction on Salary Education and satisfaction on Relationship with Colleagues Education and satisfaction about the Work
There is association between
Experience and satisfaction with Promotional Opportunities &Possibility of Growth
Experience and satisfaction with Training & Development Experience and Overall Satisfaction of Job Age and satisfaction on Salary Age and satisfaction about the Work Age and Overall Satisfaction of Job Education and satisfaction on Working Environment & Infrastructure Education and satisfaction with Personal Life Education and satisfaction with Promotional Opportunities &
Possibility of Growth
Education and Overall Satisfaction of Job
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CHAPTER6
SUGGESTIONS
There is some dissatisfaction level regarding the Salary among theemployees. So, the company may conduct a further survey to find the
expectations of employees.
The study shows that employees are not satisfied with the workingenvironment and infrastructure. So the company may take steps to
find out and cater the needs of employees.
The study reveals that employees are not satisfied with theirpromotional opportunities and possibility of growth. So the company
may follow a transparent policy to satisfy the employees.
There is significant association between experience, age, education,promotional opportunities, salary and satisfaction of job. So these
factors may be considered by the company in increasing the
satisfaction of the employees
The company may conduct a survey in depth to know theexpectations of employees relating to salary, work environment, and
promotional opportunities ,etc
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CHAPTER - 7
CONCLUSION
A survey on satisfaction of employees has been conducted to
know the existing levels of satisfaction so that steps can be taken to maintain
and improve the levels and to have a positive attitude among the employees
towards their work.
After the survey, it is understood that employees are mostly
satisfied in all the factors. There exists some dissatisfaction level, regarding
some factors. Though it does not create a problem, the management can take
care of those things to avoid big problem in future.
It is clearly understood that the organization has taken efforts to
maintain the satisfaction level of the employees with respect to all the
factors. If these actions are continued, this company will undoubtedly
become the prime industry for the employees satisfaction is concerned.
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BIBLIOGRAPHY
1. David A.Decenzo, Stephen P. Robbins (2002), Human ResourcesManagement John Wiley & Sons, Seventh edition.
2. Kothari C.R. (1990), Research Methodology Methods & Techniquespublished by Wishwa prakasan
3. Stephen P.Robbins (October 2000), Organisational Behavior,Prentice-Hall of India Private Limited, Ninth edition, New Delhi.
4. P.Sunna Rao (2000), Personnel/ Human Resource Management,Kumar Publishers Private Limited.
5. Tripathi P.C. (1978), Personnel Management and Industrial relationspublished by Sultan Chand and Sons, New Delhi.
6. www.stringinfo.com
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APPENDIX
A STUDY ON SATISFACTION OF EMPLOYEES IN STRING
INFOTECH
Name (optional) : Educational Qualification :
Age : Technical Qualification :
Marital Status : No. of years of service :
Designation :
You are requested to mark any one of the alternatives A, B, C, D & E which
you feel correct in your opinion against each statement
Rating Scale Definition
A Strongly Agree
B Agree
C Somewhat agree
D Disagree
E Strongly Disagree
1. About the company I am optimistic about the future of the company I am optimistic about my future success with the company I feel that the company cares about the people
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I am satisfied with my understanding of the direction of goalsof company
The company is a strong competitor in key growth areas ___ The companys leadership has a clear vision of the future __
2. Working Environment & Infrastructure
I have been provided with adequate physical environment(workspace, storage facility, appropriate illumination,
cleanliness, A/C etc.,) for performing my work ____
The working hours are comfortable ____ Adequate facilities are provided to attend my job ____
3. Personal Life I am able to balance my work life and personal life on regular
basis ____
4. Company Policy & Job Security Company policies and procedures helps me ____ Job security is based on my performance ____
5. Promotional opportunities & possibility of growth I feel that people get ahead primarily on the merits of their work
____
I feel there is fair and transparent career growth path ____ I have seen employees grow within the organization ____
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6. Training & Development I am provided with adequate training/development programs to
adopt to the latest environment ____
The training given is helpful at work ____ Training helps to increase my performance ____ There are opportunities available for me to develop new skills
____
There are opportunities for me to cross-train and learn newskills ____
7. Salary The salary is adequate to meet the cost of living ____ I want a change in my present pay scale ____ The salary is commensurate ____
Rating Scale Definition
A Very much satisfied
B Satisfied
C Somewhat satisfied
D Dissatisfied
E Very much dissatisfied
8. Relationship with colleagues How satisfied are you with the professionalism of the people
with whom you work? ____
How satisfied are you with the team spirit in your workenvironment? ____
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How satisfied are you with the morale of the people with whomyou work? ____
9. About the work How satisfied are you with your job? ____ How satisfied are with your own morale? ____ How satisfied are you with the company as a place to work?
____
10. Overall Satisfaction of job
Overall, how do you rate your job satisfaction today?a)Excellent
b) Good
c) Average
d) Fair
e) Poor
Compared with your previous year, how would youdescribe your current job satisfaction level?
a) Much more satisfied
b) Somewhat more satisfied
c) Same as last year
d) Somewhat less satisfied
e) Much less satisfied
Thank you for your cooperation!
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