Module 8-1
Training and Developing
Employees 8
Module 8-2
Learning Objectives
1. Summarize the purpose and process of
employee orientation.
2. List and briefly explain each of the five steps
in the training process.
3. Describe and illustrate how you would identify
training requirements.
4. Explain how to distinguish between problems
you can fix with training and those you can’t.
5. Discuss how you would motivate trainees.
Module 8-3
Learning Objectives
6. Explain how to use five training techniques.
7. List and briefly discuss four management
development programs.
8. List and briefly discuss the importance of the
eight steps in leading organizational change.
9. Answer the question, “What is organizational
development and how does it differ from
traditional approaches to organizational
change?”
Module 8-4
Summarize the purpose and
process of employee
orientation
Module 8-5
The Purposes of Employee
Orientation/Onboarding
• Welcome
• Basic
information
• Understanding
the organization
• Socialization
https://www.jobsetc.gc.ca/pieces1.jsp?category_id=2828&root_id=2821
Module 8-6
The Orientation Process
• Employee
handbook
• Orientation
technology
Module 8-7
Overview of the Training
Process
• Aligning strategy
and training
• Training and
performance
Module 8-8
Review
• Employee
handbook
• Orientation
technology
• Training process
overview
• Purposes
oWelcome
oBasic information
oUnderstanding
the organization
oSocialization
Module 8-9
List and briefly explain each
of the five steps in the
training process
Module 8-10
The ADDIE Five-Step
Training Process
• Analyze
• Design
• Develop
• Implement
• Evaluate
Module 8-11
Evaluate Training –
Kirkpatrick model
Module 8-12
Evaluate Training –
Kirkpatrick + Phillips
Module 8-13
Conducting the Training
Needs Analysis
• Strategic needs
• Strategic training
needs analysis
Module 8-14
Review
• Strategic needs
• Strategic training
needs analysis
• ADDIE
oAnalyze
oDesign
oDevelop
o Implement
oEvaluate
Module 8-15
Describe and illustrate how
you would identify training
requirements
Module 8-16
Task Analysis
• Detailed study
• Job descriptions
• Job specifications
• Performance standard
• Performing the job
• Task analysis record
Module 8-17
Talent Management
• What it is
• What’s involved
• Competencies
• Job training needs
Module 8-18
Review
• Strategic needs
• Strategic training needs analysis
• Talent management
oCompetencies
oPlan
Module 8-19
Explain how to distinguish
between problems you can
fix with training and those
you can’t
Module 8-20
Performance Analysis: Current
Employees’ Training Needs
• Definition
• Current training needs analysis
• Task analysis
• Performance analysis
• Can’t do/won’t do
Module 8-21
Designing the Training
Program
• Setting learning
objectives
• Creating a
motivational
learning
environment
Module 8-22
Review
• Analyzing current
employees’
needs
• Designing the
training program
Module 8-23
Discuss how you would
motivate trainees
Module 8-24
Making the Learning
Meaningful
• Bird’s-eye view
• Familiar examples
• Organize
• Familiar terms
• Perceived need
Module 8-25
Making Skills Transfer
Obvious and Easy
• Similarity
• Practice
• Label
• Attention
• “Heads-up”
• Pace
Module 8-26
Learning
• Reinforce correct responses
• Schedule
• Follow-up assignments
• Transfer of training
• Other issues
Module 8-27
Review • Labels
• Heads-up
• Pace
• Reinforcement
• Schedule
• Follow-up
• Alternatives
• Overview
• Familiarity
• Organization
• Needs
• Similarity
• Practice
Module 8-28
Explain how to use five
training techniques
Module 8-29
Implementing Training
Programs
• On-the-job training (OJT)
oTypes of on-the-job training
oJob rotation
oSpecial assignments
Module 8-30
The OJT Process
• Preparation
• Present the
operation
• Tryout
• Follow-up
Module 8-31
Other Types of Learning
• Apprenticeship
training
• Informal learning
Module 8-32
Other Types of Learning
• Job instruction training
• Lectures
• Programmed learning
• Audiovisual-based training
• Vestibule training
http://www.youtube.com/watch?v=EmCik_40QU0
Module 8-33
Other Types of Learning
• Electronic performance support systems (EPSS)
• Videoconferencing
• Computer-based training(CBT)
• Simulated learning
http://www.youtube.com/watch?v=xlRpSZHuoN4
http://www.youtube.com/watch?v=q8pk5aehNqM
http://www.youtube.com/watch?v=3-YhtBmbUfw
http://www.youtube.com/watch?v=fyaWHEF_aWg
Module 8-34
Other Types of Learning
• Interactive learning
• Internet-based training
• Learning Management Systems
(LMS)
• Using internet-based learning
http://www.youtube.com/watch?v=FAsdtwj00Uo
Module 8-35
Other Types of Learning
• Mobile learning
• Virtual classrooms
• Lifelong and literacy training
techniques
• Team training
http://www.youtube.com/watch?v=LkiRWTJYPS0
http://www.youtube.com/watch?v=IE_FK298Icg
Module 8-36
Review
• On-the-job training
• The OJT process
• Apprenticeships
• Informal
• Other forms of
training and
learning
Module 8-37
List and briefly discuss four
management development
programs
Module 8-38
Implementing Management
Development Programs
• Strategy and development
• Managerial on-the-job training
• Coaching/understudy approach
• Action learning
Module 8-39
Off-the-Job Management
Training and Development
• Case studies
• Computerized management games
• Outside seminars
• University programs
• Role-playing
http://www.youtube.com/watch?v=fiSoZwjFSFs
Module 8-40
Off-the-Job Management
Training and Development
• Behavior modeling
• Corporate universities
• Executive coaches
• SHRM learning system
• Talent management
Module 8-41
Review
• Strategy
• On- and off-the-job
• Coaching
• Action learning
• Cases
• Games
Module 8-42
Review
• Outside and university
• Role-playing
• Behavior modeling
• Corporate universities
• SHRM
Module 8-43
List and briefly discuss
the importance of the
eight steps in leading
organizational change
Module 8-44
Managing Organizational
Change Programs • What to change
• Structure
• Technology
• Other
• Lewin’s change process
oUnfreezing
oMoving
oRefreezing
Module 8-45
Leading Organizational
Change
• Refreezing stage
oReinforcement
oMonitor
• Unfreezing stage
oUrgency.
oCommitment
• Moving stage
oCoalition
oVision
oAcceptance
oGains
Module 8-46
Review • What to change
oStructure
oTechnology
oOther
• Lewin’s change process
oUnfreezing
oMoving
oRefreezing
Module 8-47
What is organizational
development and how
does it differ from
traditional approaches to
organizational change?
Module 8-48
Using Organizational
Development
• Characteristics
• Human processes
• Technostructural
• HR management
• Strategic OD
• Evaluating
Module 8-49
Evaluating The Training
Effort
• Designing the study
• Controlled experimentation
• Measurement
oReactions
oLearning
oBehavior
oResults
Module 8-50
Review
• Action research
• Behavioral
science
• Change
• Human
processes
• Technostructural
• HR practices
• Strategy
• Evaluation
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