Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Chapter 1
What is Organizational
Behaviour?
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Outline
• What is Organizational Behaviour?• OB and Today’s Challenges in the
Canadian Workplace• How Will Knowing OB Make a
Difference?• OB: Making Sense of Behaviour in
Organizations• There Are Few Absolutes in OB
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
What is Organizational Behaviour?
1. What is organizational behaviour?2. What challenges do managers and employees face
in the workplace of the 21st century?3. How does knowing about organizational
behaviour make work and life more understandable?
Questions for Consi derat ion
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Organizational Behaviour
• . . . a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Why Do We Study OB?
• To learn about yourself and how to deal with others
• You are part of an organization now, and will continue to be a part of various organizations
• Organizations are increasingly expecting individuals to be able to work in teams, at least some of the time
• Some of you may want to be managers or entrepreneurs
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
What is an Organization?
• A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Exhibit 1-5 Competing Values
FrameworkFlexibility
Control
Inte
rnal
Fo
cus E
xternal F
ocu
s
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Flexibility
Control
Mentor Innovator
BrokerFacilitator
Monitor Producer
Coordinator DirectorInte
rnal
Focu
sExte
rnal F
ocu
sRoles and Skills in the New
Workplace
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
How Companies are Changing
“Cool” Companies• Believe casual days are
progressive• Believe titles are obsolete• Don't impose on employees'
personal time• Allow staff to come and go as
they please • Offer all employees stock
options• Let employees make decisions
that affect their work• Offer assistance with childcare• Have minimal bureaucracy (red
tape)
“Old” Companies• Think casual Fridays are pitiful• Charge employees for perks and
incentives• Hold events on employee time• Have flex time: but only
between 7:30 a.m. and 6:30 p.m.• Hide financial results from their
employees• Encourage employee input --
but rarely act on it• Employ rigid hierarchies (chain
of command)• Stop at “open door” policies
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Exhibit 1-1 Challenges Facing the Workplace
Workplace
Organizational Level
• Productivity• Developing effective employees• Global competition• Managing in the global village
Group Level
• Working with others• Workforce diversity
Individual Level
• Job satisfaction• Empowerment• Behaving ethically
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Exhibit 1-4The Layers of OB
The Organization
NegotiationConflictCommunicationGroups and teams
Power and politics
The Group
EmotionsValues and attitudesPerceptionPersonality
Motivating self and others
The Individual
ChangeOrganizational cultureDecision makingLeadership
Groups and teams
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Exhibit 1-3 Toward an OB Discipline
Social psychology
Psychology
Behavioural science
Contribution Unit ofanalysis
Output
Anthropology
Sociology
Political science
Study ofOrganizational
Behaviour
Organizationsystem
LearningMotivationPerceptionTrainingLeadership effectivenessJob satisfactionIndividual decision makingPerformance appraisalAttitude measurementEmployee selectionWork designWork stress
Group dynamicsWork teamsCommunicationPowerConflictIntergroup behaviour
Formal organization theoryOrganizational technologyOrganizational changeOrganizational culture
ConflictIntraorganizational politicsPower
Organizational cultureOrganizational environment
Behavioural changeAttitude changeCommunicationGroup processesGroup decision making
Group
Comparative valuesComparative attitudesCross-cultural analysis
Individual
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
The Rigour of OB
• OB:
• looks at consistencies
• is more than common sense
• has few absolutes
• takes a contingency approach
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Bottom Line: OB Is For Everyone
• Organizational behaviour is not just for managers.
• OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition.Copyright © 2004 Pearson Education Canada Inc.
Summary and Implications
• OB:• is a field of study that investigates the impact
that individuals, groups, and structure have on behaviour within an organization.
• focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment.
• uses systematic study to improve predictions of behaviour.
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