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Cynthia Seow
1
5 PART
CAUSEAND
CORRECTIVE
ACTION
5 PART CAUSE
ANDCORRECTIVE
ACTION
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Define thenonconformity or
problemstatement
1st:
immediate
action
2nd:
Cause
3rd:Corrective
Action
4th:
CorrectiveAction
Verification
5th
: FollowUp
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5 PART CAUSE AND
CORRECTIVE ACTION
Objectives:
By the end of this session, you will
understand what are all of the 7items as below mentioned:
1)
2)
6) 5)
4)
3)
7)
A Corrective Action
Request (CAR) will be
issue for any
nonconformity
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A Corrective Action
Request (CAR) will be
issue for any
nonconformity
Nonconformity / Nonconformance / noncompliance
They are mainly from 2 importanct internal or external processes:) Inspection of pro ucts
2) Au its
Once a CAR is issue to the relevant personnel, he/she has to
give the corrective actions. Nee to ensure the right personto own this CAR an give the corrective actions. An improvement teamconsists of personnel from ifferent epartments may form to a ress
the problem, if necessary.
To whom?
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Before you have taken any action, you must:
a) un erstan clearly what is the nonconformance (the problem statement)
- reference ocument (eg work instruction, proce ure, specification
& etc)
- What, Who, when, where, why, how many an how big is theproblem an the impact
- facts an ata but not assumption
I entify who shoul own this CAR an give the corrective actions. Procee to
imme iate action when the problem is clearly un erstooo .
Wrong t ooth ext rac ti on??!!
Only one probl em t ooth but ext rac ted tw o??!!
Without fully un erstoo the problem, wrong corrective actions
taken later will not eliminate the problem an also will waste theresources of the organization
Cynth
ia Seow 4
Define thenonconformity or
problem statement
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Example 1: If the nonconformity is a product defect from inspection wronghole drilled at location not per drawing (spec)
- To correct the noncompliance
- To contain the problem
1. To communicate to all relavant personnel of the nonconformity an correct
metho of making the part. Who?When? An how?
2. To stop the pro uction line temporary until no. 3 was one. Who? When?
An how?3. To segregate the affecte parts from goo parts (both work in progress an
finishe goo ). Who? When? An how?
4. To rework, repair or reject the part accor ingly. Who? When? An how?
5. To check if any part being shippe out of the factory. If yes, inform the
customer. Who? When? An how?
6. To check if other line running the same part has the same problem. If yes,also take the same actions. Who? When? An how?
Do not procrastinate !!!
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1st:imme
iateaction
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2n :Cause
Brainstorming session an to
Use tools to investigate or analyse what are the
root causes to eliminate the problem
1.Cause-an -effect iagram also known as
Fishbone / Ishikawa iagram (Man, Method, Machine,
Equipment, Environment)
2.Why Why Analysis (5 Whys)
3. & etc
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4th: CorrectiveAction
Verification
Verification plan:Are all of the written corrective actions were taken timely by
the responsible person? & etc
Its effectiveness to be verified by the superior.Any necessary mo ifications require are also uely
taken by the right person :� Revised work instruction, procedure
� Created or revised process flow diagram
� Standardization to other related process, if any
� Error proof tools are workable
� Retrained the operators
� & etc.
�
Its effectiveness
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5th part:Follow Up
The 5th part follow up is on the sustainability of the
corrective actions after a reasonable perio from the4th part verification.
The CA will then be close if the follow up status is goo .
If the status is not sustaine , it will revert back to the1st step an the same flow will start all over again.
The 5th part follow up will be one
By:
1) Inspection appointe responsible person
2) Au it - Au itor
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The En !!
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