3 Ways to Reboot Your Call Center

Shai BergerCo-Founder & CEO, Fonolo

Kent Mcinall, Director Service Activation & AssuranceAllstream MTS

“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”

Dec. 6, 20122PM ET

Kick Start 2013!

1. Brand Perception

2. Customer Loyalty

3. Employee Productivity

Understand the problems, best practices and attainable solutions around:

Brand PerceptionEliminate major call center complaints and

protect your reputation.

How Consumer Perception is Influenced

Source: Weber Shandwick

Why it matters most to the call center.

6/10 Customers have ditched a company because its telephone customer service has been so bad.

Provide your employees

with the tools they need to do their job.

Source: Avatar National Employee Engagement Study shows

60% of

call center workers lack enthusiasm

3 Ways to Reboot Your Call Center

Problem Solution

Negative Brand Perception Eliminate the most common complaints

Low Customer Loyalty Rescue customers who are waiting on hold

Undesirable Employee Productivity Call-back for Employee Support

Attend the webinar to see the rest!

December 6, 20122:00PM ET