2017 Mazda Training Certification
Sales CERTIFIED MASTER/ELITE MASTER CERTIFIED
Required Web-Based Courses for Certification
Course
Number
Required
Date Prerequisite
Sales
Consultant
(New & Used)
Internet
Sales
Consultant
Internet
Sales Manag-
ers, Sales
Manager,
Sales
Director,
Assistant
Sales
Manager
F & I
Manager,
Customer
Relations
Manager,
Customer
Relations
Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used
Car Sales
Director,
Used Sales
Manager,
Other
Used Car
Sales
Consultant
(New &
Used)
Internet
Sales
Consultant
Internet
Sales Man-
agers, Sales
Manager,
Sales
Director,
Assistant
Sales
Manager
F & I
Manager,
Customer
Relations
Manager,
Customer
Relations
Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used
Car Sales
Director,
Used Sales
Manager,
Other
Used Car
Course Below Must Be Taken in IE8 Only
Privacy: Safeguarding Data 1488 01/2012 R R R
Courses Below Must Be Taken in IE8 or Chrome Only
Leasing Simplified** 1388 10/02/12 M M M M M
Introduction to Mazda CPO** 1448 01/2013 M M M M M
Selling CPO** 1496 07/02/13 1448 E E E E
Courses Below Must Be Taken in IE9 or Chrome Only
SKYACTIV® TECHNOLOGY** 1441 10/02/12 R R R R R
Relationship Selling** 1508 07/02/13 1447 M M M M M
Renew, Retain—Remarket** 1549 01/03/14 M M
Mazda Test Drive Experience** 1479 04/01/14 M M M M M
Mazda Vehicle Storage Management 1442 04/01/14 R R
Internet Lead Management: An Overview** 1552 07/01/14 M M M M M
Mazda Vehicle Remarketing: Recondition and Merchandise for Profits 1562 07/01/14 M M
MAZDA CONNECT™** 1551 10/01/14 R R R R R
2016 Mazda6 (Sales) 1587 03/03/15 R R R R R
2016 Mazda CX-5 (Sales) 1588 03/03/15 R R R R R
Updated 2016MY iACTIVSENSE 1599 05/01/15 R R R R R
2016 Mazda MX-5 Miata 1591 07/01/15 R R R R R
2016 Mazda CX-3 (Sales) 1595 08/03/15 R R R R R
Page 1 of 2
**Grandfathered if previously taken
R= Required
M= Master Requirement
E= Elite Master Requirement
Sales CERTIFIED MASTER/ELITE MASTER CERTIFIED
Required Web-Based Courses for Certification
Course
Number Required Date Prerequisite
Sales
Consultant
(New & Used)
Internet
Sales
Consultant
Internet Sales
Managers,
Sales
Manager,
Sales
Director,
Assistant
Sales
Manager
F & I
Manager,
Customer
Relations
Manager,
Customer
Relations
Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used
Car Sales
Director,
Used Sales
Manager,
Other
Used Car
Sales
Consultant
(New & Used)
Internet
Sales
Consultant
Internet
Sales Manag-
ers, Sales
Manager,
Sales
Director,
Assistant
Sales
Manager
F & I
Manager,
Customer
Relations
Manager,
Customer
Relations
Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used
Car Sales
Director,
Used Sales
Manager,
Other
Used Car
Courses Below Must Be Taken in IE9 or Chrome Only
Reputation Matters Overview 1586 11/03/15 M M M M M
Reputation Matters: Create an Unforgettable Experience 1600 1/15/15 1586 E E E E E
Making Your Test Drive Uniquely Mazda 1589 11/03/15 1479 E E E E
2016.5 Mazda CX-5 Product Update 1550 1/15/16 1588 R R R R R
Leveraging the Mazda Sales X App 1656 or
1594 5/03/16 E E E E
2016 Mazda CX-9 Product Course 1641 6/01/16 1590 R R R R R
Selling the Mazda CX-9 Course 1642 10/03/16 1641 M M M M M
2017 Mazda Product Update Course 1643 10/03/16 1587, 1641,
1595, 1591 R R R R R
2017 Mazda3 Product Course 1644 01/04/17 R R R R R
2017 Mazda MX-5 RF Course 1672 1/04/17 1591 R R R R R
Telling the SKYACTIV® TECHNOLOGY Story 1655 1/05/17 R R R R R
Page 2 of 2
Sales CERTIFIED MASTER/ELITE MASTER CERTIFIED
Required Courses for Higher Levels of Certification
Course Number
Prerequisite
Sales
Consultant (New
& Used)
Internet
Sales
Consultant
Internet Sales
Managers,
Sales
Manager,
Sales
Director,
Assistant
Sales
Manager
F & I
Manager,
Customer Rela-
tions Manager,
Customer Rela-
tions Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used
Car Sales
Director,
Used Sales
Manager,
Other
Used Car
Sales
Consultant
(New & Used)
Internet
Sales
Consultant
Internet Sales
Managers,
Sales
Manager,
Sales
Director,
Assistant Sales
Manager
F & I
Manager,
Customer Rela-
tions Manager,
Customer Rela-
tions Coordinator
Fleet
Manager,
Other New
Vehicle
Sales, Used Car
Sales Director,
Used Sales
Manager, Other
Used Car
Virtual Classroom Training/Instructor-Led Training Courses
TBD R R R R R
TBD R R R R R
TBD R R R R R
Courses will be announced at a later date
MAZDA SALES CERTIFICATION LEVEL 2017 Training Certification
REQUIREMENTS AND AWARDS
(Updates highlighted in red below)
Certification Level
Eligibility/Requirements
Award
Certified Sales Consultants (New & Used)
Internet Sales Consultants
Sales Managers, Sales Directors, Assistant Sales Managers, Internet
Sales Managers
F & I Managers
Customer Relations Managers, Customer Relations Coordinator
Other Vehicle Sales Managers and Directors (Fleet, New, Used, etc.)
Completion of all required web-based training
courses in the Certified level
Certificate will be awarded after the end of the calendar
year for the highest certification level achieved.
Master Sales Consultants (New & Used)
Internet Sales Consultants
Sales Managers, Sales Directors, Assistant Sales Managers, Internet
Sales Manager
F & I Managers
Customer Relations Managers, Customer Relations Coordinators
Other Vehicle Sales Managers and Directors (Fleet, New, Used, etc.)
Certified level status
Completion of all required web-based training courses
in the Master level
Must take 2 of the ILT courses offered
Master Certificate will be awarded after the end of the
calendar year for the highest certification level
achieved.
Elite Master Sales Consultants (New & Used)
Internet Sales Consultants
Sales Managers, Sales Directors, Assistant Sales Managers, Internet
Sales Manager
F & I Managers
Customer Relations Managers, Customer Relations Coordinators
Other Vehicle Sales Managers and Directors (Fleet, New, Used, etc.)
Master Certified level status
Completion of all required web-based training courses
in the Elite Master level
Must take 3 of the ILT courses offered
Framed Elite Master Certificate awarded after the end
of the calendar year.
Service and Parts page 1 of 2
R = Required Course M = Required for Master Certification
Course
Number
Required
Date
CERTIFIED MASTER CERTIFIED
Service
Consultant
Service Director,
Service Mgr,
Asst Srv Mgr,
Service & Parts
Director/Mgr
Parts
Consultant,
Lead
Counter
Person
Parts Manager,
Asst Parts Mgr,
Parts Director
Service
Consultant
Service Director,
Service Mgr, Asst
Srv Mgr, Service &
Parts Director/Mgr
Parts
Consultant, Lead
Counter Person
Parts Manager,
Asst Parts Mgr,
Parts Director
Required Web-Based Courses for Certification
SKYACTIV Technology (Fixed Operations)** 1369 R R R R
Full Circle Service III** 1323 R R R
Warranty Basics** 1293 R R
Warranty Claim Processing and Reporting** 1299 R
Preventing Lemon Law** 1658 R M
Mazda Parts Consulting Skills** 1267 R
Mazda Parts Management Concepts** 1268 R
Service Consultant Technical Knowledge** 1392 R
Introduction to the Mazda Financial Statement** 1437 R R
Mazda Vehicle Storage Management 1442 1/05/17 M
How to use Mazda Warranty Wizard 1449 R
2014 New Technology (Fixed Operations)** 1455 R R R R
Service Department Productivity and Profitability** 1458 R R
Mazda Connect ** 1551 R R R R
Global EPC3 Navigation** 1556 R
Global EPC3 Administration** 1557 R
2016 Mazda MX-5 Miata 1591 1/05/17 R R R R
Updated 2016MY iACTIVSENSE 1599 R R R R
Reputation Matters: Create an Unforgettable Experience** 1600 R M M M
Service Smarts Fundamentals ** 1601 R
Service Smarts Advanced ** 1602 R
2016 New Technology (Fixed Operations)** 1603 R R R R
2016 Mazda MX-5 / CX-3 (Fixed Operations)** 1604 R R R R
2016 Mazda CX-9 (Fixed Operations)** 1606 R R R R
Mazda AWA and DSA** 1618 R R R
Emissions Warranty Application** 1619 R R R
2016 Mazda CX-9 Product Course 1641 R R R R
Warranty Documentation for Mazda Service Consultants 1666 7/19/2016 R R
Mazda Warranty Term Application and Coverage 1667 4/1/2016 R R
Reputation Matters Overview** 1586 R M M M
Telling the SKYACTIV® TECHNOLOGY Story 1655 1/05/17 R
2017 MX-5 Miata RF 1672 1/05/17 R R M M
**Grandfathered if previously completed
Service and Parts page 2 of 2
R = Required Course E = Elective Course
Course
Number
CERTIFIED MASTER CERTIFIED
Service
Consultant
Service Director,
Service Mgr,
Asst Srv Mgr,
Service & Parts
Director/Mgr
Parts
Consultant,
Lead
Counter
Person
Parts Manager,
Asst Parts Mgr,
Parts Director
Service
Consultant
Service Director,
Service Mgr, Asst
Srv Mgr, Service &
Parts Director/Mgr
Parts
Consultant, Lead
Counter Person
Parts Manager,
Asst Parts Mgr,
Parts Director
Required Instructor-Led Courses for MASTER Certification (continued)
TBD
TBD
TBD
TBD
TBD
Courses will be announced at a later date
MAZDA SERVICE AND PARTS CERTIFICATION LEVEL 2017 Training Certification
REQUIREMENTS AND AWARDS
Certification Level
Eligibility/Requirements
Award
Certified
Service Consultant
Service Manager, Service Director, Assistant Service Manager, Service &
Parts Director/Manager
Parts Consultant, Lead Counter Person
Parts Manager, Assistant Parts Manager, Parts Director
Completion of all required training courses in the Certi-
fied level
Certificate
Master
Service Consultant
Service Manager, Service Director, Assistant Service Manager, Service &
Parts Director/Manager
Parts Consultant, Lead Counter Person
Parts Manager, Assistant Parts Manager, Parts Director
Certified level status
Completion of all required web-based training courses in
the Master level
One year with Mazda
Must complete all ILT/IDT courses offered
Master Certificate and RPM Points for first-time Mas-
ter certification or maintaining
Master certification status
Warranty CERTIFIED SENIOR MASTER
Required Courses for Certification
Course
Number Required Date
Warranty Administrator Warranty Administrator Warranty Administrator
Mazda Warranty Basics (WBT)** 1293 1/1/2013 R R R
Warranty Claim Processing & Reporting (WBT)** 1299 1/1/2013 R R R
How to Use Mazda Warranty Wizard (WBT)** 1449 1/1/2013 R R R
Emissions Warranty Application (WBT) 1619 1/1/2013 R R R
Mazda Warranty Administrator Training -
Fundamentals Module 1 (IDL)** 1521 R R
Mazda Warranty Administrator Training -
Fundamentals Module 2 (IDL)** 1522 R R
Managing Warranty Performance- Advanced** 1579 R
Elective Courses
Warranty Documentation for Mazda Technicians 1633 2/10/2016 E E E
Mazda AWA and DSA (WBT) 1618 E E E
Warranty Appeal Training (IDL) 1670 E E E
Warranty Diagnostic Labor Operations (IDL) 1674 E E E
Warranty Documentation for Mazda
Service Consultants
1666 7/19/2016 E E E
Mazda Warranty Term Application and Coverage 1667 4/1/2016 E E E
**Grandfathered if previously completed.
R = Required
E = Elective
IDL = Interactive Distance Learning
WBT = Web-Based Training
MAZDA WARRANTY CERTIFICATION LEVEL 2017 Training Certification
REQUIREMENTS AND AWARDS
Certification Level
Eligibility/Requirements
Award
Certified
Warranty Administrator
Completion of all required Web-Based Training courses
in the Certified level
Certificate
Award credit towards Reward Performance by
Mazda Points
Senior
Warranty Administrator
Certified level status
Completion of all required Interactive Distance Learning
courses in the Senior level
One year with Mazda
Senior Certificate
Award credit towards Reward Performance by
Mazda Points
Master
Warranty Administrator
Senior level status
Completion of all required Interactive Distance Learning
courses in the Master level
Two years with Mazda
Master Certificate
Award credit towards Reward Performance by
Mazda Points
Technical page 1 of 2 Course
Number Required Date
LUBE TRAINEE CERTIFIED SENIOR MASTER
ELITE
MASTER R = Required Course E = Elective Course
Technicians Technicians Technicians Technicians Technicians Technicians
Required Web-Based Training (WBT) Prior to
Participation in IDL Training
Getting Started 1428 R R
Mazda State Overview (Intro) 1420 R R
TPMS Service Tools (Intro) 1424 R R
New Pre Delivery Inspection Process 1067 R R
Applying the 6-step Diagnostic Process 1499 R R
Oil Change Maintenance Process 1443 R R
Mazda Express Service 1560 R
Takata Air Bag Recall Training 1676 R
Registering and Changing Your WSL Log-on Password 1417 R
Getting to Know MX Connect (Intro) 1418 R
eMDCS Overview (Intro) 1419 R
Technical Training Guidelines Overview (Intro) 1421 R
Introduction to IDS (Intro) 1423 R
Lemon Law Overview for Technicians (Intro) 1427 R
Immobilizer Systems 1497 R
Passive Anti-Theft Systems (PATs) 1498 R
Digital Multi-Meter Use 1503 R
Reading Wiring Diagrams 1504 R
Body Electrical Fundamentals 1 1500 R
Body Electrical Fundamentals 2 1502 R
Advanced IDS 1501 R
Mazda Warranty Term Application and Coverage 1667 E E E E E
Interactive Distance Learning (IDL) Training - Complete in This Order*
Introduction to Mazda** 1524/1525/1526 or ILT 203
R R R R R
Electrical 1** 1527/1528/1529/1530 or ILT 209
R R R R R
Engine Management 1** 1531/1532/1533 or ILT 210
R R R R R
Instructor-Led Training (ILT) - Complete in This Order* Choose 3 Electives All Required All Required
Basic Certification 1534 R R R R R
Engine Diagnosis and Repair** 204 E E R R
Manual Transmission Diagnosis and Repair** 205 E E R R
Electrical 2** 1118 E E R R
Engine Management 2** 227 E E R R
Steering, Suspension & Brakes** 207 E E R R
Air Conditioning Operation & Diagnosis** 208 E E R R
Automatic Transmission Operation & Diagnosis** 206 E E R R
*You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details.
**Grandfathered if previously completed.
Technical page 2 of 2 Course
Number
Required
Date
LUBE TRAINEE CERTIFIED SENIOR MASTER
ELITE
MASTER R = Required Course E = Elective Course Technicians Technicians Technicians Technicians Technicians Technicians
Web-Based Training (WBT) Choose 2 Electives All Required All Required
Mazda Service Support System (MS3) ** 1570 R R R R R R
Battery Management System** 1324 R R R R R R
Piston Engine Fundamentals (WBT)** 212 R R R R R
Engine Management Fundamentals (WBT)** 240 R R R R R
Automatic Transmission Fundamentals (WBT)** 241 R R R R R
Manual Transmission Fundamentals (WBT)** 247 R R R R R
Steering and Suspension Fundamentals (WBT)** 248 R R R R R
Air Conditioning Fundamentals (WBT)** 249 R R R R R
Brakes Fundamentals (WBT)** 1401 R R R R R
Renesis Rotary Engine Fundamentals** 890 R R R R R
Electrical Fundamentals** 911 R R R R R
Diesel Fundamentals (WBT)** 1450 R R R R R
Mazda Emission Warranty ** 1619 R R R R R
Mazda “Connect” ** 1551 R R R R R
Electrical 1** 1119 R R R R R
i-ACTIVSENSE** 1599 R R R R R
What is SKYACTIV?** 1370 R R R R R
SKYACTIV-G** 1371 R R R R R
SKYACTIV-DRIVE** 1373 R R R R R
SKYACTIV-MT** 1374 R R R R R
SKYACTIV-CHASSIS** 1375 R R R R R
SKYACTIV-BODY** 1376 R R R R R
2013 Mazda CX-5 New Model Technical Highlights** 1402 R R R R R
2014 New Technology** 1506 R R R R R
2016 New Technology (Technicians)** 1580 R R R R R
2016 CX-3 and MX-5 Technical Highlights ** 1582 R R R R R
2016 Mazda CX-9 New Model Training** 1585 R R R R R
Warranty Documentation for Mazda Technicians ** 1633 R R R R
Noise, Vibration & Harshness** 749 E E R R
MX-5 Power Retractable Hardtop** 1043 E E R R
Engine Management Theory and Diagnosis** 1146 E E R R
HVAC Theory & Diagnosis** 1238 E E R R
Automatic Transmission Theory and Diagnosis** 1248 E E R R
ASE Certifications Choose 4 Choose 8 All Required
A1 Engine Repair E E R R
A2 Automatic Transmission/Transaxle E E R R
A3 Manual Drive Train and Axles E E R R
A4 Suspension and Steering E E R R
A5 Brakes E E R R
A6 Electrical/Electronic Systems E E R R
A7 Heating and Air Conditioning E E R R
A8 Engine Performance E E R R
A9 Light Vehicle Diesel Engines E E R R
L-1 Advanced Engine Performance Specialist E E E R
*You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details.
**Grandfathered if previously completed.
MAZDA TECHNICAL CERTIFICATION LEVEL 2017 Training Certification
REQUIREMENTS AND AWARDS
Certification Level
Eligibility/Requirements
Award
Certified Completion of all required training courses in the Basic
Certified level Certificate and award credit towards Reward Perfor-
mance by Mazda Points
Senior
Certified Technician
Two years with Mazda
ASE Certification: 4 (A1-A8 and/or L-1)
1st year Senior only:
Framed Senior Certificate, Polo Shirt, and award
credit towards Reward Performance by Mazda Points
Master
Senior Technician
Three years with Mazda
ASE Certification: 8 (A1-A8 and/or L-1)
1st year Master only:
Framed Master Certificate, Fender Covers, Jacket,
and award credit towards Reward Performance by
Mazda Points
Elite Master
Master Technician
Five years with Mazda
ASE Certification: 10 (A1-A9, L-1)
1st year Elite Master only:
Elite Master Plaque, and award credit towards Re-
ward Performance by Mazda Points
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