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Page 1: 20150809 Presentation AM & NRW (Part II NRW)_RO

Benchmarking Extension for Regional Operating Companies (ROCs) and support to the Intercommunity Development Associations (IDAs)

Apa care nu aduce venituri:de la proiecte la procese

August 2015

Hielke Wolters (Aquanet)Peter Horst (PWN)

Page 2: 20150809 Presentation AM & NRW (Part II NRW)_RO

Standardul International pentru Balantei Apei si Terminologia - IWA

Consum facturat necontorizat

Consum facturat contorizat

Consum nefacturat necontorizat

Consum nefacturat contorizat

Bransari ilegaleInexactitati in contorizare

Pierderi pe conductePierderi pe bransamentePierderi ale rezervoarelor

Consum autorizat m3/an

Pierderi de apa

m3/an

Volumul de apa intrat in sistem

m3/an

Pierderi realem3/an

Pierderi aparentem3/an

Consum autorizat nefacturat

m3/an

Consum autorizat facturatm3/an

Apa care aduce veniturim3/an

Apa care nu aduce venituri

(NRW)m3/an

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Indicatori de performanta pentru NRW

Indicatorul de performanta Date necesare% de pierderi Intrari in sistem (m3/year);

Consumul facturat (ne)contorizat (m3/an); litri/conexiune la servicii/zi (daca densitatea conexiunilor este <20) sau litri/km/zi (daca densitatea conexiunilor este >20)

Apa care nu aduce venituri (litri/zi);Numarul de conexiuni (in)active la servicii (#); Lungimea conductelor de distributie (km);

Indicele Scurgerilor in Infrastructura (ILI):Pierderile Reale Curente Anuale (CARL) ÷ Pierderi Reale Anuale Inevitabile (UARL)

CARL: • Pierderi reale (m3/an);UARL: • Lungimea conductelor de distributie (km);• Numarul de conexiuni (in)active la servicii (#); • Lungimea totala a conductelor dintre conductele

principale de distributie si contorul clientului (km);• Presiunea medie de operare (m);

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Indicatori de performanta pentru NRW

Ce indicator de performanta pentru NRW foloseste compania dumneavoastra?1. % de pierderi2. litri/conexiune/zi3. litri/km/zi4. ILI

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Standardul International al Balantei Apei (WB-EasyCalc versiunea 4.05)

Billed Metered Consumption

Revenue WaterHome Billed Authorized Consumption

0 [m3]

[m3]0 [m3]

Billed Unmetered Consumption 00 [m3]Authorized

Consumption

0 [m3]

0,0% 0 [m3]Error Margin [+/-]:

Unbilled Authorized Consumption

Unbilled Metered Consumption0 [m3]

Non-Revenue Water

0 [m3]Unauthorized Consumption

Error Margin [+/-]: Commercial Losses0 [m3]

Error Margin [+/-]: 0,0%

0 [m3]System Input Volume

Error Margin [+/-]:Unbilled Unmetered Consumption

0,0% Error Margin [+/-]: 0,0%

0,0% 0 [m3]

0 [m3]

Water Losses0

0,0% Error Margin [+/-]:Error Margin [+/-]:

[m3]

0,0%

[m3]Error Margin [+/-]:0,0%

Customer Meter Inaccuracies and Data Handling Errors 0

Error Margin [+/-]: 0,0%

Error Margin [+/-]: Physical Losses0,0%

0 [m3]

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Standardul International al Balantei Apei (WB-EasyCalc versiunea 4.05)

Compania dumneavoastra a lucrat cu Balanta de Apa IWA/Balanta de Apa- Easy Calc?1. Nu, niciodata2. A fost facuta pentru noi de catre consultant3. Am folosit-o o data4. O folosim cu regularitate

Page 7: 20150809 Presentation AM & NRW (Part II NRW)_RO

Balanta Apei -EasyCalc pentru Lilongwe (Malawi, 2009)

m3/year

9,3%

Error Margin [+/-]: 9,5%

Annual System Input Volume

Unbilled Authorised Consumption

m3/year5.156.1323,4%Error Margin [+/-]:

Error Margin [+/-]:

18.832.698

Error Margin [+/-]:

Water Losses

9.460.302 m3/year9,5%

Error Margin [+/-]:6,3%Error Margin [+/-]:

Revenue Water

10.070.198 m3/year

18.222.802 m3/year

Non-Revenue Water

0,3%Error Margin [+/-]:

m3/year609.896

Error Margin [+/-]: 23,5%

Real Losses

m3/year4.304.17010,1%

Error Margin [+/-]: 20,0%

28.293.000 m3/year

Error Margin [+/-]: 4,2%

Unauthorised Consumption

Customer Meter Inaccuracies and Data Handling Errors3.349.747 m3/year

Apparent Losses

Unbilled Metered Consumption326.966 m3/year

1.806.385 m3/year

Unbilled Unmetered Consumption282.930 m3/year

m3/year18.222.802 m3/year

HomeBilled Metered Consumption

m3/year17.366.932Billed Authorised Consumption

Authorised Consumption

Billed Unmetered Consumption855.870

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Balanta Apei-EasyCalc pentru Lilongwe (Malawi, 2009)

Best EstimateError Margin

[+/- %] Lower Bound Upper Bound

24,0 15% 20,4 27,6

17,0 20% 13,6 20,4

Best EstimateError Margin

[+/- %] Lower Bound Upper Bound

4.304.170 23% 3.294.725 5.313.614

337.730 14% 290.785 384.675

Best EstimateError Margin

[+/- %] Lower Bound Upper Bound

13 27% 9 17

Performance Indicators

CARL - Current Annual Volume of Real Losses [m3/year]

UARL - Unavoidable Annual Real Losses [m3/year]

Average Supply Time [h/day]

Average Pressure [m]

Level of Service

Volume of Real Losses

Infrastructure Leakage Index (ILI)

Real Loss Performance Indicators

Page 9: 20150809 Presentation AM & NRW (Part II NRW)_RO

Dezvoltarea unui program de management al pierderilor: 5 etape

faza 1: date “corecte”

Faza 2 studiu de baza

Faza 3: siguranta datelor

faza 4: proiecte

Faza 5: procesele de afaceri

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Dezvoltarea unui program de management al pierderilor : consolidarea imbunatatirilor (etapele 4 si 5)

Panta: ceea ce vrei sa obtii

Procese de afaceri &Proceduri

Operationale Standard

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Instrumentele de interventie ale unui program activ de management al pierderilor reale

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Instrumentele de interventie ale unui program activ de management al pierderilor aparente

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Standardul International al Balantei de Apa (WB-EasyCalc versiunea 4.05)

In care etapa este programul de management al pierderilor (pentru fiecare din cele 8 instrumente de interventie) in cadrul companiei dumneavoastra?

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NRW ca parte a randamentului veniturilor totale generate in cadrul Operatorilor Regionali

Randamentul venitului total generat=• Randamentul retelei (1 – NRW): procentul apei

facturate (fata de intrarile in sistem)x

• Randamentul colectarilor: procentul facturilor care sunt plaite (fata de facturile emise)=

Procentul de apa produsa care este transformata in incasari

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Instrumentul MIS pentru monitorizarea randamentului in Rwanda

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Concluzii

• Adesea, evaluarea Apei care nu aduce venituri este o ‘ghici-mare’, mai mult o ARTA decat o STIINTA exacta

• Apa care nu aduce venituri este provocarea numarul 1 a utilitatilor de apa

• Utilitatile ar trebui sa lupte sa fie/sa ramana in control• Utilitatile ar trebui sa fie mai proactive decat reactive• Indentificarea cauzelor componentelor NRW, dezvoltarea planurilor de

actiune si consolidarea realizarillor prin Proceduri Operationale Standard imbunatatite

• Programele de management al pierderilor NRW necesita timp & resurse • Apa care nu aduce venituri necesita atentia managementului + a tuturor

angajatilor

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Multumesc