Deliver superior customer engagement leveraging
your own physical products
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The way companies engage with their customers online is unsatisfactory
• Enlisting customers to loyalty programs is expensive• If not enlisted right after the purchase, customers reach out
to companies when it’s too late
THE PROBLEM
Reactive
Asymmetric
Impersonal
• When the company has customers’ data, they start pushing invasive and irrelevant messages
• Companies rarely offer a channel where customers can easily get in touch with them
• Conversations normally start without any context about the customer and the product
• Outbound communication is normally massive whereas customers appreciate the personal touch
ThingleMe sticks customer engagement to your physical objects
Watch our 1’:37” video
http://goo.gl/nOzkRm
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THE SOLUTION
ThingleMe features efficient and effective customer engagement
Simplified process and streamlined UI minimizes
withdrawals from registration.No incentive other than access
to superior customer experience.
Customers see the invitation to connect every time they use or
look at the product.Your own product is a private media with no competition.
Customers interact with the company on-demand.
Interactions are contextualized with info about customer,
product, purchase, and location
Efficient customer registration
Frequent interactions at low marginal costs
Effective customer engagement
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THE SOLUTION
ThingleMe is a platform compatible with different hardware and software technologies
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THE SOLUTION
Helpdesk CRM E-commerce
Web App Mobile App (e.g.: Android) Custom App
QR Standard IoT(e.g.: Samsung)
Proprietary IoTNFC
Company’s IT systems
Chat Registration E-commerce
APIs
ThingleMePlatform
Channels
Touchpoints
Services, Business Logic, Processes
(Standard and Custom) Plugins
Manufacturer
Consumer
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ThingleMe substantially increases Customer Lifetime Value
• ThingleMe is the fastest and easiest way to reach a live agent
• Reaching a live agent allows the customers to have meaningful conversations
• Customer service can explain 13.9 % of variance in customer satisfaction3
ROI
Retentiontime
Cost to acquire, serve
and retain
# RepeatedOrders
Average ordervalue* * -
• High visibility 24/7 stimulate impulse contact
• Real time support reduces bouncing rate
• No competition on the touch-point further increase conversion rates
• Assisted sales have proved to increase likelihood to up-sell and cross-sell about 20%
• No incentive to register (with ThingleMe the incentive is the access to superior customer service)
• No advertising (e.g. click through)
Visit our website
Contacts
thingle.me Stefania Carlo Alberto
Chat with us
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CONTACTS