Maximizing Performance Through Effective HiringJonathan Bergman | Hire Well Now
The RIGHT employees can make you a lot
of MONEY!
The Good News:
The WRONG employees will cost you a LOT OF MONEY!
The Bad News:
The Truth:We aren’t real good at picking
the BEST from the REST!
•Produces High Turnover•Causes Hiring Mistakes•Lowers Retention •Leads to poorly trained staff
Ineffective Hiring
_______ How many?
X $7000.00 (Average cost of a failed hire when including wages paid, cost to recruit, hire, train and Start Up) = A. _________________
Cost of Turnover
_______ How many?
X $21000.00 (Dept. of Labor says a dishonest employee can cost 3 TIMES a typical hire via absenteeism, theft, fraud and poor performance) = B. _________________
Cost of Bad Hires
Cost of Low Retention ___________ Difference in sales/units
x $ Average commission/unitX ________ Estimated number of employees leaving within the first 4 months of employment
= C. $ __________
(Commission lost per year based on retention issues caused by hiring reps that do not FIT the position, team or culture of the company.
_______ # of days stores are open/year?X _______ # of doors you ownX $100.00 The amount of profit dollars lost per day / per store due to poor performance of front line associates and managers.
= D. $_________________
Cost of Incompetence
Where did the profit go?
A + B + C + D =
_______________
Do a better job hiring!
But HOW?
What’s the FIX?
• INVENTORY your TALENT
• Create BENCHMARKS• Make it EASY to apply• PRE-SCREEN
Candidates• Interview for FIT• On-Board for
SUCCESS• Train by TRAITS• Manage by
STRENGTHS• Engage to RETAIN
Hiring Process
• How can you hire effectively when you don’t know what you have?
• Use a Strength / Character Trait Assessment
• Review individual performance and create categories or TIERS of Competency
• Determine team needs before you hire
INVENTORY your talent
• Determine what makes your best people TIC based on common traits and performance.
• Let the benchmarks put your people in the right seats of your bus.
• Set benchmarks to HIRE BETTER than your BEST
BENCHMARK by position
• Attract applicants• On Line applications
systems and tracking• Recruiting Services• Actively Recruiting• Social Media Recruiting
Make it EASY to Apply
• Make it hard to get hired!• Phone Interview• Use CHARACTER
assessments for a Character interview
• Reference / Past Employment Checks
• Background Checks • Drug Screening• Skill Assessments
PRE-SCREEN applicants
Applicants who show up to work LATE, LIE to your customers and STEAL from you won’t help you
•51%* of information on resumes is EXAGGERATED•The risk of not running background checks could be as much as a MILLION DOLLARS* due to NEGLIGENT HIRING*•38 – 50% of Worker’s Comp claims are related to substance abuse•S.A.’s incur 300% more* medical costs, are 2.5 X more* likely absent 8 or more times per year, are 1/3 less productive and have 140% higher* turnover rates•High School Diploma’s do not guarantee basic skills competency
*Sources: CareerBuilder, SHRM, Dept. of Labor Statistics
The Truth
• Use assessments to determine position, team and culture FIT.
• Interview based on position and team needs.
• Audition / try out for the job
• Applicant must WIN the job.
Interview for FIT
• Set expectations for EXCELLENCE on day one
• Imprint SUCCESS on your new hire
• Use Electronic Systems to on board associates correctly, legally and thoroughly
• TRAINING & DEVELOPMENT plan
On Board for SUCCESS
Employee Training and coaching is critical to customer satisfaction and employee success.
•Reduces employee Turn Over by 32%*•INCREASES profit margin by 24%*•INCREASES productivity by 17-21%*
*Source: SHRM & American Society of Training and Development
Train & Coach by TRAITS
Employee engagement is critical for increased employee retention.
Engaged employees:
•Are 18%* more productive•Generate 22%* more profits•51% lower Turnover
*Source. Data from Gallup Q12 study of over 17 millionemployees and their employers over 30 years.
Engage to Retain
Strength based leadership generates:
•20%* more yearly profits•15%* more sales from front line and recovery teams•24% fewer absences- BECAUSE THEY LIKE THEIR JOB!
* Source: Gallup Q12 Study
Manage by STRENGTHS
Profit-Maker Agenda:
23
“When the RIGHT people, do the RIGHT things, amazing RESULTS follow!”
Jonathan Bergman
CEO | Hire Well Now
•Online Application Systems•Online Character, Behavioral and Skill Surveys•Position Benchmarking•Competitive Background Checks•Simplified Drug Screening•Online Human Resource Management Systems•Electronic I9 Forms•HR Process Consulting•Payroll Services
GOOD HIRING shouldn’t be a lucky roll of the dice!
We deliver the keys to SUCCESS!
• SELLING VALUE in Wireless Front Line Sales Training
• BEAT YOUR BEST™ Store Manager Training
• DISTRICT MANAGER Training & Development
• Leadership & Regional Management Training
• Profit Summit – “Making money in Wireless”
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