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Module A8 – Sphere Training Package 2016
What is the CHS and how, used in
conjunction with other chapters of theSphere Handbook, can it enhancequality and accountability?
The Core Humanitarian
Standard in the SphereHandbook
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Learning Outcomes
By the end of this session participants !ill "e a"le to#• $ist the nine co%%it%ents of the &'S• (escri"e the for%at of the &'S including
co%%it%ents )uality criteria perfor%ance
indicators key actions organisational responsi"ilitiesand guidance notes• *llustrate ho! the +oint use of the &'S 'u%anitarian
&harter Protection Principles and Sphere technical%ini%u% standards reinforces the )ualityaccounta"ility and e,ecti-eness of hu%anitarianresponse.
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The Sphere Handbook
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The Sphere Handbook
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
The Coreand
minimumstandards:Principles
put intopractice
The Core HumanitarianStandard replacing
Sphere Core Standards Chapter
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The Core Humanitarian Standard:origins
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The Core Humanitarian Standard:origins
1. &o%%unities andpeople a,ected "ycrisis recei-eassistance appropriateand rele-ant to theirneeds.
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The Core Humanitarian Standard:origins
2. &o%%unities andpeople a,ected "ycrisis ha-e access tothe hu%anitarianassistance they needat the right ti%e.
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The Core Humanitarian Standard:origins
/. &o%%unities andpeople a,ected "ycrisis ha-e access tosafe and responsi-e%echanis%s to handleco%plaints.
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The Core Humanitarian Standard:origins
6. &o%%unities andpeople a,ected "ycrisis recei-ecoordinatedco%ple%entaryassistance.
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The Core Humanitarian Standard:origins
3. &o%%unities andpeople a,ected "ycrisis can e4pectdeli-ery of i%pro-edassistance as
organisations learnfro% e4perience andre5ection.
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The Core Humanitarian Standard:origins
8. &o%%unities andpeople a,ected "ycrisis recei-e theassistance they re)uirefro% co%petent and
!ell %anaged sta,and -olunteers.
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The Core Humanitarian Standard:origins
. &o%%unities andpeople a,ected "ycrisis can e4pect thatthe organisationsassisting the% are
%anaging resourcese,ecti-ely e7cientlyand ethically.
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The Sphere Core Standards: acomparison
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
Statement of whatcommunities can
expect
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1
• hy is this co%%it%ent i%portant9• Perfor%ance indicators• :uiding )uestions for %onitoring key
actions and organisationalresponsi"ilities
•
;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
How agencies shouldwork in order to meet
the Commitment
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1
• hy is this co%%it%ent i%portant9• Perfor%ance indicators• :uiding )uestions for %onitoring key
actions and organisationalresponsi"ilities
•
;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
ackground ! wh" isthere a contextual
need for thisstatement#
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
How can we measureour progress towards
meeting the standard#
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
Considerations when
measuring actions !what should we ask#oth as practitioners
and as organisations
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
Speci$c actions toensure %ualit" and
accountabilit"
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1• hy is this co%%it%ent i%portant9• Perfor%ance indicators•
:uiding )uestions for %onitoring keyactions and organisationalresponsi"ilities
• ;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
Clari$cation of thecontext&
responsibilities and
challenges re%uiringconsideration
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1
• hy is this co%%it%ent i%portant9• Perfor%ance indicators• :uiding )uestions for %onitoring key
actions and organisationalresponsi"ilities
•
;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
'escribe the policies&process and s"stemsorganisations should
ha(e in place
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CHS Elements
Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ookSphere Training Package 201/
•
&o%%it%ent and )uality criterion 1
• hy is this co%%it%ent i%portant9• Perfor%ance indicators• :uiding )uestions for %onitoring key
actions and organisationalresponsi"ilities
•
;ey actions < guidance notes• =rganisational responsi"ilities• $inks to further guidance
)dditional resources tosupport decision
making and continuouslearning
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Module >> – Sphere and the &ore 'u%anitarian Standard
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Commitment *
Communities and people a+ected b" crisis are notnegati(el" a+ected and are more prepared&resilient and at,risk as a result of humanitarianaction-
?ind# @$ocal authorities leaders and organisations !ithresponsi"ilities for responding to crises consider thattheir capacities ha-e "een increased.
Performance indicator 2 p! ""#
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Commitment .
Communities and people a+ected b" crisis ha(eaccess to safe and responsi(e mechanisms tohandle complaints-
?ind# @Are there speci c policies "udgets and procedures
in place for handling co%plaints9
$uidin% question for monitorin%or%anisational responsibilities p!2"#
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Commitment /
Communities and people a+ected b" crisis recei(ecoordinated& complementar" assistance-
?ind# @Policies and strategies include a clear co%%it%entto coordination and colla"oration !ith others including
national and local authorities !ithout co%pro%isinghu%anitarian principles.
&r%anisational responsibility '!( p!2(#
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Commitment 0
Communities and people a+ected b" crisis recei(ethe assistance the" re%uire from competent andwell,managed sta+ and (olunteers-
?ind# @Are sta, a!are of support a-aila"le for de-eloping
the co%petences re)uired "y their role and are they%aking use of it9
$uidin% questions for monitorin%key actions p! 2)#
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Hurricane Esther
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Hurricane Esther ! the aftermath
• 'urricane Csther %ade landfall inthe &ari""ean island of Sarandehon 21 August.
• /D of residents displaced E21 /00peopleF.
•
State of C%ergency declaredre)uest for assistance %ade.• Se-ere disruption to island life.• Port Gackson sustained %a+or
da%age.• *nitial reports suggest /0D of
"uildings in the capital destroyed.• $arge scale physical trau%a
hospitals o-er!hel%ed.
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Sarandeh background information
• Post con5ict country e%ergingfro% -iolent 1/ year ci-il !ar"et!een historically po!erfulethnic %inority and poorer%a+ority %ade up of three distinctgroups nationally.
• ?ragile po!er sharingarrange%ent.
• 'igh '*H pre-alence nation!ide in"oth ur"an and rural areas.
• $o! le-el literacy lo! secondaryschool retention and high ur"an%igration.
• SarandehIs econo%y stagnantthrough the !ar "ut sho!ing %inorsigns of i%pro-e%ent as in-estorsreturn.Module A8 – The &ore 'u%anitarian Standard in the Sphere 'and"ook
Sphere Training Package 201/
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1nstructions
*n your group discuss ho! you can "ring a higherle-el of )uality and accounta"ility to the situation.
Please list at least three wa"s "ou couldimpro(e the response 2ointl" using the CHS
commitments& Sphere technical minimumstandards and the Sphere Protection Principles-
• Be ready to present your groupIs ndings
• Present on 5ip chart E/ %inutes pergroupF
• 3ou ha(e 4. minutes to prepare-
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5e" messages
•
The &'S is a -oluntary set of co%%it%ents and achie-a"leactions and policies processes and syste%s.
• *t is a %easura"le and -eri a"le standard.
• hen indicators sho! shortco%ings this pro-ides an
e4cellent opportunity to re5ect and ad-ocate for there)uired changes rather than pointing out poorperfor%ance or organisational !eaknesses.
• The &'S should "e used +ointly !ith the 'u%anitarian&harter the Protection Principles Sphere technical%ini%u% standards and Sphere co%panion standards.
Together they pro-ide a co%plete fra%e!ork of )ualitye,ecti-eness of hu%anitarian response and accounta"ilityto!ards disaster a,ected population.
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6urther reading
1. The &ore 'u%anitarian Standard !e"site foradditional infor%ation on the "ackground andde-elop%ent of the &'S
2. The Sphere !e"site
. The &'S Alliance !e"site particularly for additionalinfor%ation on -eri cation and additional trainingsupport
Module A8 The &ore 'u%anitarian Standard in the Sphere 'and"ook
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