Accessing the Portal via LMS Main Page
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1.1 Accessing the Portal via LMS Main Page
If you are unsure of your school’s instance name, you can access the Parents’ Portal via the main
LMS page.
1. Go to the address: http://lms.asknlearn.com and you will be directed to the main LMS
page as shown below.
2. Click on the words “Login as parents” and you should see the page toggle to
“Asknlearn Parents’ Portal” and the header indicated as “Parent Login”.
Accessing the Portal via LMS Main Page
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3. Select the level your child is as of current by clicking the respective radio buttons:
Primary, Secondary or Tertiary
4. Select the school your child is studying in by selecting the school from the drop down list
5. Enter your child’s User ID (e.g. NRIC No. / FIN)
6. Enter your password
* Note: If you are logging in for the first time, enter your password as parents (in lowercase).
7. Click Log In ( )
Accessing the Portal via School Direct Link
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Accessing the Portal via School Direct Link
1. To access to the portal, login to http://lms.asknlearn.com/(school’s_instance_name)
1. Click on the words “Click here to login as a parent” and you should see the blue bar
toggle to “Parent Login”.
2. Enter your child’s User ID (e.g. NRIC No. / FIN)
3. Enter your password
* Note: If you are logging in for the first time, enter your password as parents
4. Click on Log In ( )
New User Registration
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 New User Registration
If this is your first visit to the Parents’ Portal, you will be directed to the registration page as
shown below.
* Note: In order to view and access the contents of the system, it is compulsory for you to
register an account with the LMS.
New User Registration
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1. Enter your name (Optional)
2. Select who will be accessing the Parents’ Portal
3. Enter your preferred password
4. Confirm your password by re-entering it
*Note: Please change the default password for security purposes
5. Enter your email address to receive email notifications sent by the system and / or the
school
*Note: The email address will also be used for password resetting in the event that the
password is forgotten.
New User Registration
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6. Confirm the information you have entered and click Submit
7. If your registration is successful, you will see the following page.
8. Click on ( ) to re-login to the portal
9. You will be directed to the login portal as shown below
Retrieving your Password
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Retrieving your Password
On activating the Password Request feature, the system will send you your password to the
email which you had registered in the LMS.
1. To retrieve your password, click on the “Retrieve your Password” link located on the
login panel
From School’s Direct Link
From LMS Main Page
Retrieving your Password
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2. Enter your child’s User ID
3. Click Next
4. You will be informed that your password has been sent to the email address which had
been registered in the system.
* Note: Your email address will not be displayed due to security reasons.
In the case if you have forgotten the email address, kindly proceed the LMS administrator for
assistance to reset your password.
Retrieving your Password
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5. Click on “Login here” link to return to the portal’s login page.
Module Features
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Module Features
The Module Header shows the name of the module you are currently in.
Click on the different modules in the Module Bar to switch your views
Access to the various functions within the module in the Function Bar
Features of Menu Bar
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Features of Menu Bar
On the top of the page shows the launch bar.
Home - Shows notifications and announcements posted for you and your child
- Shows Parents’ Resources and Shared Blog, if any (only applicable if shared by school)
Features of Menu Bar
ASKnLearnTM Learning Management System | User Guide for Parents 2
eReports - Shows the tasks your child has been assigned and a calendar of school events
eResult - Shows your child’s result (report book)
Features of Menu Bar
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Tools - Contains various wizards (modules) that you can use, such as:
1) Consultation Booking: To make a Parent-Teacher Meeting booking
2) Suggestion Space: To leave suggestions (if applicable)
Features of Menu Bar
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Links - Contains useful links shared to you by the school’s administrator
Profile - View and update your personal particulars or link profile to your Dropbox
Features of Menu Bar
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Logout - Logout of the portal
Profile
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Profile
The Profile menu allows you to view and update your personal particulars.
1. On the menu bar, click Profile, or
2. Click on your profile picture that is located on the top right corner of the launch bar.
Your personal profile is divided into the following sections:
Profile
ASKnLearnTM Learning Management System | User Guide for Parents 2
* Note: To navigate to any other section, click on the relevant section title located at the left
panel
Update your personal particulars and click on Save
Profile
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Photo
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Photo
To update your profile picture, on the left panel, click Photo
Select your preferred method to upload your photo
1. Browse for an existing photo, or
2. Capture a photo using a web cam
Photo
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Password
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Password
To change your password, on the left panel, click Password
Enter your Current Password
Enter your New Password and confirm your password
* Note: New password must be at least 8 characters
Click on Save to update the changes
Security Question
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Security Question
To add a security question to reset your password, on the left panel, click Security Question
Select an existing question or choose. Write your own question
Security Question
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Enter your question and answer in the text boxes provided.
Click Save to save the settings.
Parent’s Notifications
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Parents’ Notifications
When you login to the Parents’ Portal, under Home, you will see a list of unread notifications for
you
Parent’s Notifications
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You can also click on the tags located at the right side of the screen to display only notifications /
announcements that are tied to the selected tag
Parent’s Notifications: Unread Notifications
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Unread Notifications
To view the contents of the notification, click on the notification title
Parent’s Notifications: Unread Notifications
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Click on the Prev button ( ) located at the top right corner of the module header to return
to the list of notifications page
Acknowledge that you have read the notification by clicking on the I have read this notification
button
You will be directed to the list of unread notifications.
Parent’s Notifications: All Notifications
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 All Notifications
To view the notifications you have read before, on the function bar, select All Notifications
Parent’s Notifications: Announcements with Poll
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1.1.1 Announcements with Poll
The school may add a poll in the announcement for your voting
To vote, under the Poll section, simply select the option and click Submit
* Note: You are only allowed to submit your vote once
Child Announcement
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child Announcement
To view all the announcements that are assigned by the school to your child, on the module bar,
click on Child Announcement
Click on the announcement title to view the full message contents
Parent’s Notifications: Survey for Parents
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Survey for Parents
To take the survey that is assigned to you, click on the link provided to launch the survey.
Parent’s Notifications: Survey for Parents
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1.1.1.1 Attempting Survey
Once you have launched the survey, you will see the following:
Parent’s Notifications: Survey for Parents
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1. To start, click on Take Survey
2. Select or input your responses
* Note: Questions that are marked with an ‘*’ indicates they are compulsory question
Parent’s Notifications: Survey for Parents
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3. To save your responses and resume the survey later, click on the Save button. Launch the
survey from Parent’s Notifications again to resume.
To submit your responses, click on the Submit button
* Note:
The buttons are located at the end of the survey
You might not see the Save button depending on the setup of the survey by
your child’s / ward’s teacher
Once submitted, you will not be allowed to re-attempt the survey
4. Click on Yes once you are sure of your answers.
Parent’s Notifications: Survey for Parents
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Resume Survey
1. To resume your survey, launch the survey from Parent’s Notifications
2. You will be prompted if you would like to restore your responses.
3. Select Yes to restore your saved responses or No to clear your previously saved responses.
4. Click on Take Survey to proceed
Parent’s Notifications: Survey for Parents
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1.1.1.2 Survey Report
After you have submitted your survey responses, you may view the report of your responses.
To print your report, click on the Print button located at the top of the report page
Below is a sample screenshot of the report of your survey:
Parent’s Notifications: Survey for Parents
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Features of eReports
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Features of eReports
To view your child’s assigned tasks and learning progress, on the menu bar, click eReports
On the module bar, select the report that you would like to view
Child On-Going Tasks
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child On-Going Tasks
The Child Ongoing Tasks report shows tasks that have been assigned to your child.
Mouse over to view the details of each task
Child Completed Tasks
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child Completed Tasks
The Child Completed Tasks report shows all the tasks your child has completed
Select the filter to view the different tasks completed by Date (Descending), Date (Ascending),
Subject (Descending), Subject (Ascending), Teacher (Descending), Teacher (Ascending), Task
Title (Descending), Task Title (Ascending)
Child Logon Report
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child Logon Report
The Child Logon Report shows the frequency and duration your child spent in LMS each week
Click on the left and right arrows to navigate to other months
Child Tracking Report
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child Tracking Report
The Child Tracking Report shows what your child has been working on in LMS
Child Attendance Report
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 Child Attendance Report
Through the Child Attendance Report, you are able to view your child’s attendance in school
* Note: This is only applicable if your child’s school is using the e-Attendance feature
School Events Calendar
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 School Events Calendar
View the school’s events and activities via the School Events Calendar
School Events Calendar
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Click on the event to view full details
View Child’s Results
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 View Child’s Results
To view your child’s report book, on the menu bar, click eResult
Select a report book to view your child’s results
View Child’s Results
ASKnLearnTM Learning Management System | User Guide for Parents 2
(Your child’s result)
About the Consultation Module
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 About the Consultation Module
Consultation module allows you to schedule an appointment with your child’s / ward’s teachers
for a consultation session
On the top menu bar, you will see 3 views: Booking by Date, Booking by Personnel and
Bookings
Booking by Date / Booking by Personnel allows you to schedule an appointment with your
child’s / ward’s teachers
About the Consultation Module
ASKnLearnTM Learning Management System | User Guide for Parents 2
Booking allows you to view a summary of your bookings
Consultation: Making an Appointment
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Making an Appointment
Indicate the frequency of the meeting
The Additional Info field allows you to input information of this meeting
If you have booked for more than 1 time slots, you can either click
to add the information to all the time slots you have
selected, or indicate different information for different time slots manually
Repeat for all function:
Manual input for individual time slots:
Click to confirm your booking(s)
Consultation: Making an Appointment
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Click to view the appointments you have made
Consultation: View by Calendar
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 View by Calendar
Under Calendar view, you can select your preferred method to schedule an appointment
Select to Booking by Date or Booking by Personnel
Consultation: View by Calendar
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1.1.1.1 Booking by Date
Book by Date is the default view you will see. There are 2 different views in which you can
further select to view a teacher’s available timeslots: View by Day or View by Week.
Use the arrows located beside Today icon to navigate to the previous or next day or week
Consultation: View by Calendar
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Select your preferred timing (s)
* Note: Based on the setups for the resource, you may be allowed to select more than 1 time slots
Click
Consultation: View by Calendar
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1.1.1.2 Booking by Personnel
Booking by Personnel allows you to select specific resource to schedule the appointment
To filter the resources based on their assigned categories, click on the tags located on the left of
the page
Click to schedule an appointment with the resource
The monthly calendar will display all the available dates for your selected resource
Consultation: View by Calendar
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On your preferred date, click on to proceed with the booking
Based on your selected date, it will show the timings available.
Select your preferred timing (s)
* Note: Based on the setups for the resource, you may be allowed to select more than 1 time slots
Click
Consultation: View my Bookings
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1.1.1 View My Bookings
To view the bookings you have made, click which is located on the top bar
On the left panel, you can select to View by Personnel or View My Bookings
1.1.1.1 View by Personnel
In this view, you can further select your preferred view: List Mode or Calendar Mode
1.1.1.1.1 List Mode
To filter the resource you are looking for, use the Search box
Click on the View icon to view the details of your bookings
You can remove your current bookings by selecting the booking to be removed and click
Consultation: View my Bookings
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1.1.1.1.2 Calendar Mode
Select the category and resource from the drop down list
Your bookings for the selected resource and current month will be displayed
Mouse over to see the details for the time period booked
Click to navigate to the previous month and to navigate to the next month
Consultation: View my Bookings
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1.1.1.2 View My Bookings
Select a date range
Click
Search results will return all the bookings you have made within the selected date range
To further filter through the results, use the Search box
Consultation: View my Bookings
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1.1.1.3 Cancellation of My Bookings
There are 2 ways in which you can cancel your bookings:
Calendar Mode in View Bookings by Resource
Click on the icon to delete the booking
List Mode in View All
Select the bookings by checking the checkbox(es) then click
About the eStreaming Module
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 About the eStreaming Module
eStreaming module allows parents / guardians of Secondary 2 students to select the subject
combinations for their child / ward who are promoting to Secondary 3 the following year.
* Note:
This section of the guide is only valid if the school has specified the option to allow parents to
select subject combinations via the Parents’ Portal.
Kindly check with the school’s administrator / staff if you are unsure.
eStreaming: Selection of Subject Combinations
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1.1.1 Selection of Subject Combinations
On the cover page, you will see the streaming period. You can only select when the streaming
period is open.
1. Click on Begin Selection
2. You will see your child’s /ward’s results for each subjects
eStreaming: Selection of Subject Combinations
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3. Select the combinations in order of preference (1st as most preferred)
4. You may wish to enter your remarks in the box provided.
5. Click Next ( )
6. Your selected choices will be displayed
7. Click Confirm to submit your choices. To re-select, click Cancel and Back to Selection.
eStreaming: Selection of Subject Combinations
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8. You will be notified upon successful submission.
9. Click Back to Cover Page to return to the cover page of the eStreaming module or click
Back to Tools to return to the Tools page
eStreaming: Selection of Subject Combinations
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On the start page, you will see a summary of your submitted choices.
On the Tools page, you will see a list of modules that are available for you to access.
Sample screenshot on the list of modules under Tools menu:
eStreaming: View Streaming Result
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1.1.1 View Streaming Result
You can view the class and subject combination that your child / ward had been assigned to
when the result has been released.
The result will be displayed on the cover page when you access the eStreaming module.
eStreaming: Appeal
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Appeal
You can submit the appeal choices when the period is open.
1. Click I want to Appeal Now ( )
2. Select preferred subject combination
3. You may wish to enter your remarks in the box provided.
4. Click Next ( )
5. Click Confirm to submit your choices. To re-select, click Cancel and Back to Selection.
eStreaming: Appeal
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6. You will be notified upon successful submission.
7. Click Back to Cover Page to return to the cover page of the eStreaming module or click
Back to Tools to return to the Tools page
eStreaming: View Appeal Result
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1.1.1 View Appeal Result
You can view the class and subject combination that your child / ward had been assigned to
when the result has been released.
The result will be displayed on the cover page when you access the eStreaming module.
About the Suggestion Space Module
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 About the Suggestion Space Module
Suggestion Space allow parents to participate in providing suggestions and feedbacks in the
space created by the school
On launching the module, you will see a list of space created by the school that you can
participate in
About the Suggestion Space Module
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Click on the title to view the space details and all suggestions
Suggestion Space: Add a Suggestion
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1.1.1 Add a Suggestion
To add a new suggestion, click New Suggestion button
Enter your suggestion title, the current situation and your suggestion
Under Outcome Notification, select Yes if you would like to receive notification to know if
your suggestion has been approved or rejected
Click Add to submit your suggestion to the school for approval. Otherwise click Cancel to
discard your suggestion.
Suggestion Space: Add a Suggestion
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Once submitted, your suggestion will be under View All Suggestions
Suggestion Space: View Result
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1.1.1 View Result
Under View All Suggestions, you can view the results of the suggestions whether they are
approved and/or declined.
* Note: Instead of viewing suggestions of all status, you might be able to see only approved
suggestions or declined suggestions as this is based on settings by the author of the space
Click on View Result to view the result of the suggestion
Remarks Description
Your suggestion has been rated as the Best Suggestion of the Month
Your suggestion has been rated as a Good Suggestion
Your suggestion has been rated as the Implemented Suggestion of the Month
Suggestion Space: View Result
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You can see author’s feedback on your suggestion and ratings
Click Back to return to view all suggestions
Suggestion Space: Edit Suggestion
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Edit Suggestion
Click on Edit to modify your suggestion
* Note: You are not allowed to edit your suggestion if the author has approved/rejected your
suggestion
Click on Update to save your modified suggestion
Click Cancel to discard your changes
Suggestion Space: Delete Suggestion
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Delete Suggestion
Click Delete to delete your suggestion
* Note: You are not allowed to delete your suggestion if the author has approved/rejected your
suggestion
Confirm to delete the suggestion by click OK. Otherwise, click Cancel.
View Lesson Plans
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 View Lesson Plans
The Lesson Plan module allows you to view the lessons planned by your child’s teachers
Select (in the following sequence)
1. Department,
2. Teacher’s name, and
3. Year
Click on View User’s Lesson Plan
View Lesson Plans
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System will generate the lesson plans created by the selected user
Icon Description
1. Contains no lesson plans for the week, or
2. Teacher’s lesson plans are not approved yet
Click to view lesson plans for the week
Click on the calendar icon (shown on the green column) to view the detailed plan
View Lesson Plans
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Details of lesson planned by your child’s teacher
View Lesson Plans
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Click on Close or Exit button located at the bottom of the plan, to return to the calendar of lesson
plans
About the Parents Portal Blog Module
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 About the Shared Blog Module
The Shared Blog allows you to share your thoughts. It is found under Home Menu.
Parents Portal Blog: View Blog
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 View Blog
To view a blog, click the Blog title
Click Back to return to dashboard
Parents Portal Blog: View Blog
ASKnLearnTM Learning Management System | User Guide for Parents 2
Parents Portal Blog: Appearance
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Sorting
To sort the blogs in Ascending or Descending order click the options on the top section
1.1.2 Sidebar The Sidebar is positioned on the right side of your blog, where you can see the Author,
Archives, “My Friends”, and Tags.
Parents Portal Blog: Articles
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1.1 Articles
To write Add Articles
Enter the title and contents of your blog post
Parents Portal Blog: Articles
ASKnLearnTM Learning Management System | User Guide for Parents 2
You can also choose to attach different file attachments in your blog posts
* Note: Click here for instructions on how to use file upload tool page
Click “Clikc to View Attached Items” to view the attachements
Click the icon to remove an attachment
You can:
1. Add new tags by entering the keywords in the textbox, separating each tag with a comma,
or
2. Tag your post to tags which you have already created before by checking on the
corresponding checkbox(es)
* Note: Click here to learn how to manage tags
By default, your post will be published and comments are allowed.
Modify to your preferred settings and click Update Article
Click on Post Article to save your blog post
Parents Portal Blog: Managing Tags
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1.1.1 Managing Tags
Tagging your blog posts allow you to classify your posts and ease the hassle of having to search
through all the articles for a particular post
The tag labels have been arranged in alphabetical order
The number shows the actual number of blog posts which are tagged with that label
About the Travel Declaration Module
ASKnLearnTM Learning Management System | User Guide for Parents 1
1.1 About the Travel Declaration Module
Travel Declaration module allows you to declare your child’s / ward’s travel plans.
* Note:
This section of the guide is only valid if the school has specified to allow parents to declare
travel plans via the Parents’ Portal.
Kindly check with the school’s administrator / staff if you are unsure.
Travel Declaration: Declaring Travel Plans
1.1.1 Declaring Travel Plans
To create a new record, click My Child / Ward Travel Declaration
Select the travel form that is applicable
Select Yes if you intend to travel during the holidays. Otherwise, select No.
If you have selected No, you will not be required to enter any other information. Click Save or
Save and Add Another to save the information entered and proceed.
Travel Declaration: Declaring Travel Plans
If you have selected Yes, proceed to fill up the information required:
Specify the start and end dates of travel
Select the country and city you will be travelling to
Indicate your overseas address and contact number
Travel Declaration: Declaring Travel Plans
Specify your mode of travel and purpose of travelling
Indicate your next-of-kin (who to contact in times of emergency)
If you will be taking transit flights, click Add Transit Info link to add your transit information
Specify the start and end date, country and city of transit. Click Add Transit Info to add more
transit flight information.
Confirm the information you have provided is correct and then click on the checkbox as a
declaration that the details you have provided is true and accurate at the time of submission
Click Save or Save and Add Another to submit your declaration
Travel Declaration: Declaring Travel Plans
Click OK when you see a pop up box informing you that the record is successfully saved and
submitted
Travel Declaration: Manage Travel Plans
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1.1.1 Manage Travel Plans
You are allowed to update / delete when you declare using My Travel Plan form.
If you have declared using the defined travel form created by the school, you are not allowed to
update / delete the information you have submitted once the permission date of the form has
expired.
Links
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1 Links
The Links hub page lists the links added by the school’s administrator
To access, on the menu bar, click Links
Sample Screenshot:
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