10 Reasons Why Your Business Needs to

Provide Online Customer Service

From http://www.servgood.com/provider.php?post=10-Reasons-Why-Your-

Business-Needs-to-Provide-Online-Customer-Service

1. Establish customer-business relationship

2. Brand Maintenance

3. Gaining customer loyalty

4. Reliable product and service organizing

5. Offer making portal

6. Feedback accessibility

7. Customer responsibility awareness

8. Make CRM more comfortable

9. Leading to customer participation

10. Online is more efficiency against phone