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Management Information
Systems
Prof. Amar E. Tigga
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IS PASSENGER
www.indianrail.gov.in
RAILWAY ENQUIRYCOUNTER
INFORMATION
INTERACTIVE VOICE
RESPONSE SYSTEM (IVRS)
TOUCH-SCREENS, PDA
TRAINS
TRAIN
DATABASE
TRAINNAME
TRAINNUMBER
SCHEDULE
AVAILABILITYOF SEAT
FARE
ROUTE
QUERY
QUERY
INFO
RMATION
JOURNEY PLANNING
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ATM
VISASERVER
AT CORPOFF.
DELIVERYCHANNEL
COORDINATOR
SWITCHNETWORK AT
BANKS
CORPORATEOFFICE
FINACLESERVER
OUTSOURCEDDELIVERYAGENTS
VISASERVER
(SINGAPORE)MIS from Corp office
Info flow for cash withdrawal or
cards
Info flow for cashreplenishment
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Objective
HOW BUSINESS FIRMS USEINFORMATION TECHNOLOGIES AND
SYSTEMS TO ACHIEVE CORPORATEGOALS.
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Changing Face of
Business Environment
Traditionally, information systems,
considered as a set of managementreporting tools, but with the emergenceof computing technology IS role is
changing.
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Changing Face of
Business Environment Continuous IT innovations, transforming the businessworld
Destroying the old business models
Disrupting the entire industries
Building new business processes
Transform the day-to-day conduct of business
Enabling to create new products & services
Ex. Online music stores, online banking, online servicesetc., gas booking through SMS, RMC online system
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Changing Face of
Business Environment Likewise, management of business firms has
changed
Computer based high speed network
New mobile phones
Growth of enterprise-wide information systems withextraordinarily rich data means
Manager no longer operate in a fog of confusion Online, nearly instant, access information, for accurate
and timely decisions.
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Changing Face ofBusiness Environment
1970s: IS primarily transaction based processing system(TPS)
1980s: Decision Support Systems
1990s: Brought about business transformation through
BPR concepts and become the boardroom agenda
Integration of inter-organizational business processand MIS over a web enabled architecture
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Changing Face ofBusiness Environment
9
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Understanding MIS
"Information systems knowledge is essential forcreating successful, competitive firms, managingglobal corporations, adding business value and
providing useful products and service to customers
In many industries survival and even existence
without the extensive use of IT is inconceivable
Digital firm - "where nearly all core businessprocessesand relationship with customers, suppliers
and employees are digitally enabled
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Understanding MIS
MIS is defined at large as "the study of [computer
based] information systems in business andmanagement
"which encompasses an understanding of themanagementandorganizational dimensions as well
as technical dimensions of the systems asinformation systems literacy"
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Understanding MIS
Information system literacy for future managerconcerningmajor challenges:
a) "information systeminvestments", b) "strategic business"
c) "globalization",
d) "information infrastructure", and
e) "ethics and security"
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Understanding MIS
Information systems one of the major toolsavailable to business managers for Achieving operational excellence
Developing new products & services
Improving decision making
Achieving competitive advantage
Placements/Recruitments Interview Firms look for knowledge of Info Sys. & Tech.
Regardless of major in finance, marketing, HR, operationor info. system
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Information Systems
Information Systems are a set of
interrelated components that collect,process, store anddistribute informationto support decision making and control in
an organization.
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MANAGEMENT
ORGANIZATION
TECHNOLOGY
INFORMATIONSYSTEM
BUSINESSSOLUTION
BUSINESSPROBLEM
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MANAGEMENT
ORGANIZATION
TECHNOLOGY
INFORMATIONSYSTEM
BUSINESSSOLUTION
BUSINESSPROBLEM
Build products to orderForecast demand andproductionrequirements more
accurately
Reduce CostsIncrease revenueImprove customerservice
Very toughcompetitionDemandingCustomers
Analyze markettrends
Monitor quality,efficiency, costs
Redesign order, Structure,production process
Deploy database,E-business s/w,Integrate
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COURSE CONTENTS
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Part One
Organizational and managerialfoundations of information systems.
Understanding the ManagementInformation system
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Part Two
Information technology infrastructure (ITI)
Technology resources (hardware and software)
Set of services (computing platform service,telecommunication service, data managementservice, application software service, ITmanagement service), composed both of human
and technical capabilities Wireless technologies, and security and control
aspects.
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Part Three
Several types of information systems. The mainconcepts of
Enterprise Applications including enterprise[resource planning] - ERP,
Customer Relationship Managing - CRM,
Supply Chain Management - SCM,
Knowledge management systems, and
Decision support systems
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Part Four
The process of building, implementing andmanaging the systems in organizations.
Development approaches (based on lifecycle orprototyping),
Managing the necessary changes in theorganizations, and various methods for evaluating
the business value of the project are reviewed
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COURSE EVALUATION
PROJECTS & PRESENTATIONS
QUIZZES/CLASS TESTS/CASELETS
END-TERM
For projects and presentations you willhave to form yourselves into team of7(maximum).
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CLASS RULES
1. BE ON TIME TO CLASS
2. BE QUITE WHEN SOMEONE ELSE IS OFFICIALLY
SPEAKING
3. DONT DO OUTSIDE WORK IN CLASS
4. DO NOT USE LAPTOP EXCEPT FORPRESENTATIONS
5. MOBILES ???? - NV
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Suggested Readings
Management Information Systems
Managing the Digital Firm
K.C.Laudon & Jane P. Laudon
Pearson & Prentice HallManagement Information Systems
Jaiswal & Mittal
Oxford Higher Education
Information Systems for Modern Management
Robert Murdick, Ross & Claggett
PHI
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Management Information Systems -Managerial Perspectives (2nd Edition)
D P Goyal Macmillan India ltd
Any other good books on MIS
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