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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Fiscal Year 2011 BudgetFiscal Year 2011 Budget
Information Technology Department (ITD)Information Technology Department (ITD)
Budget Workshop PresentationBudget Workshop PresentationJune 3, 2010June 3, 2010
Council ChambersCouncil Chambers
ProposedProposed
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
VISIONVISION
To be an information technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality customer service.
VALUESVALUES• Professional focus and
initiative
• Invest in our employees
• Reward success and value lessons learned
• Expect high levels of productivity and excellence
• Operate with integrity to build trustful relationships and dependability
MISSIONMISSIONTo improve the quality of services to our customers (citizens and employees) on a daily basis through cross-functional teamwork while minimizing operating expenses and improving the City’s business processes.
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Strategic FocusStrategic Focus
“ “ Introducing the New TIP IMPACT System “Introducing the New TIP IMPACT System “Allows CTOs to Enter and Update TIP Form As OnlineAllows CTOs to Enter and Update TIP Form As Online
Provides Direct Online Access to Employees and CitizensProvides Direct Online Access to Employees and CitizensExpedites Annual Budget Preparation and Review ProcessesExpedites Annual Budget Preparation and Review Processes
Enables more Efficient and Comprehensive Reporting through FiltersEnables more Efficient and Comprehensive Reporting through FiltersProvides an Automated Change Management SystemProvides an Automated Change Management System
Improve infrastructure, core business processes and provide an effective citywide management structureImprove infrastructure, core business processes and provide an effective citywide management structure• Emphasize system simplicityEmphasize system simplicity• Standardize enterprise architecture to reduce complexityStandardize enterprise architecture to reduce complexity• Right size (staffing vs. contracting)Right size (staffing vs. contracting)• Executive accountabilityExecutive accountability• Plan annual replacement requirementsPlan annual replacement requirements
Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to:Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to:• Reduce Operating CostReduce Operating Cost• Limit Growth to the WorkforceLimit Growth to the Workforce• Improve Services to Citizens / EmployeesImprove Services to Citizens / Employees• Mitigate Security / System Failure RisksMitigate Security / System Failure Risks
Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi-Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi-Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular
Performance Assessments and Random Audits Performance Assessments and Random Audits
Pro-active StructurePro-active Structure
TransparencyTransparency
SecuritySecurity
EfficiencyEfficiency
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
ITD Executive Organization & Citywide CTOsITD Executive Organization & Citywide CTOs
Houston PoliceDavid Morgan
Male White
Todd JohnsonAssistant Director
(Exec Level)Male White
Houston FirePatrick Plummer
Male White
Houston Emergency Ctr.Al Garcia
Male Hispanic
Public Works & Eng.Olgilvie Gericke
Male White
Houston Aviation SystemMatt HydeMale White
Health & Human ServicesVernon HuntMale Black
Houston Public LibraryRonald Stauss
Male White
Planning & DevelopmentMax SamfieldMale White
Municipal CourtsRex BillingsMale White
Application SupportMark Stinnett
Assistant Director(Exec Level)Male White
AffirmativeAction
GeneralServices
Parks& Rec
Mayor’sOffice
CitySecretary
Controller’sOffice
Conv & EntFacilities
CityCouncil
Housing &Comm Dev
Legal
Human Resources
Admin &Reg Affairs
SolidWaste
Finance
InfrastructureGary Morris
Deputy Director(Exec Level)Male White
Radio CommunicationsTom Sorley
Deputy Director(Exec Level)Male White
Systems Architecture& ApplicationsEarl Lambert
Citywide Technology Officer
Deputy Director(Exec Level)Male White Human Resources
Magda AlanisHR Supervisor
Female Hispanic
FinanceHerb Garner
Accountant MgrMale Black
ProcurementFrank RodriguezDivision Manager
Male Hispanic
Administrative ServicesLaura Grainger
Assistant Director(Exec Level)
Female White
EnterpriseOperationsDan Steege
Assistant Director(Exec Level)Male White
Network Data/VoiceServices
Wayne GrantAssistant Director
(Exec Level)Male Black
ClientServices
Phillip SuberOperations Manager
Male Black
ERP/SAP ProjectMary Ann Grant
Deputy City Controller(Exec Level)Female Black
Project Mgmt OfficeMark Norton
Assistant Director(Exec Level)Male White
Security - VacantChief Security Officer
Assistant Director(Exec Level)
Chief Technology Officer (CTO)Departments
Experienced Experienced TeamTeam
Director’s OfficeRichard Lewis
Chief Information OfficerMale White
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Fiscal Year 2010 SummaryFiscal Year 2010 Summary
AccomplishmentsAccomplishments
Completed the Network Upgrade linking 400+ City Facilities across 640 sq miles allowing for effective and efficient voice and data communications
Commenced the implementation of the Exchange Upgrade (email, calendaring and contacts functionality)
Developed Plan to Consolidate 14 Data Centers down to 3 to reduce cost and improve Disaster Recovery
Assisted HPD in implementing a New Records Management system and deployment of the “office in the vehicle” to increase field productivity
Completed the design and began the implementation of a new Public Safety Radio System
Formalized the SAP Support Team & Established a Governance Committee for ERP management
Established Wireless Infrastructure Standards
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Short TermShort Term
Fiscal Year 2011 GOALSFiscal Year 2011 GOALS
Long TermLong Term
1. Improve the IT Service Delivery with a focus on Infrastructure Services
2. Continue to implement Data Center Consolidation to Reduce Cost and Implement Disaster Recovery Plan
3. Secure Resources for a 24/7 Network Operating Center
4. Build new Municipal Court Case Management system (C-Smart)
5. Continue to assist HPD in the implementation of new Records Management system
6. Upgrade the 3-1-1 System to Next Generation technology
7. Leverage Geographical Information System (GIS) technology investment
8. Continue to develop the Wireless Infrastructure
1. Develop a citywide Systems Architecture Plan
2. Re-align IT for better governance and to support the City’s CORE business lines, i.e. infrastructure replacement/maintenance and public safety
3. Develop citywide Security Framework to include a Chief Security Officer
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
FY11 Budget - Expenditures by TypeFY11 Budget - Expenditures by Type
General Fund 1000General Fund 1000
• Leverage SAP through enhanced tools
•Invest in IT security to avoid disruption in business operations, theft and inappropriate use of City assets
•Project management of large IT initiatives, leveraging technologies to enhance productivity and organizational performance
Budget HighlightsBudget Highlights
TotalGeneral Fund
$19.980m
Supplies2%
Services18%
Cap EQ0% Non-Cap EQ
0%
Personnel80%
Significant Variance Significant Variance
FY2010 Estimate to FY2011 BudgetFY2010 Estimate to FY2011 Budget
• Increased costs from consolidation PWE, HPD, HFD to ITD Radio Group of $1,308,729 or 6.9% increase over total estimate
• HOPE 3% increase to base pay $335,915
• Pay for Performance increase to base pay $132,798
• Health Insurance Increase 5% or $56,754
$$$ in Millions
FY2010 FY2010
Expenditures Est. Budget
Personnel Services 14.91 15.82 0.91
Supplies 0.13 0.49 0.36
Other Services & Charges 3.88 3.52 (0.36)
Equipment 0.00 0.07 0.07
Non-Capital Equipment 0.02 0.08 0.06
Total O&M 18.94 19.98 1.04
Debt Service & Other Uses 0.01 0.00 (0.01)
Total Expenditures 18.95 19.98 1.03
Variance
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Radio System ConsolidationRadio System Consolidation
• Council Action related to a new Public Safety Radio System ($132.3 M Investment) approved in October of 2008
• Replaces three (3) radio systems with one (1) interoperable system
• Support staffs in HPD, Fire and PWE consolidated into ITD in FY2010 includes 27 employees and 19 vehicles
• Implementation date of late 2012
• Contract capacity provides for partnerships, e.g. METRO, HISD, other political subdivision, etc.
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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
Fiscal Year 2011Fiscal Year 2011
Other Funds by Expenditure TypeOther Funds by Expenditure Type
TotalCentral ServiceRevolving Fund
$20.663mServices
99%
Supplies0%
Cap EQ0%
Non-Cap EQ0%
Personnel1%
Budget HighlightsBudget Highlights
TotalProject Cost
Recovery Fund$6.533m
Services37%
Personnel61%
Non-Cap EQ1%
Cap EQ0%
Supplies1%
Central Services Revolving FundThis fund provides for the purchase of goods and/or services for citywide operating departments. It also provides for the efficient and effective audit of billings for such purchases.
• Voice Services (Mobile/Data/Landlines)
• Applications Services (SAP/311)
• Data Services (Network Security/Internet)
• Desktop Support (Email/Office Systems)
Project Cost FundThis fund is used to pay the cost of department employees who directly and indirectly work on CIP-related projects. Current ITD projects include:
• Active Directory & Exchange (ADEX)
• CSMART
• Radio Interoperability Project
INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO
CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)
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