1 ETSI Technical Committee Human Factors July, 2004)
Slide 2
2 Technical Committee Human Factors (TC HF) Responsible for
human factors issues in all areas of telecommunications
Responsibility to ensure ETSI takes account of the needs of all
users, including those who are older, younger or disabled Produces
standards, guidelines and reports that set the criteria necessary
to ensure the widest possible accessibility of converging
information and communications technologies Chairman: Stephen
Furner (British Telecommunications) Vice Chairmen: Bruno von Niman
(ITS) Mike Pluke (Castle Consulting) Lutz Groh (Siemens)
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3 The eEurope Initiatives Launched by the European Commission
in 2000: eEurope 2002 An Information Society For All Intended to
accelerate positive change in the EU Building on this success, in
June 2002 the initiative was extended into eEurope Action Plan 2005
TC HF very successful in applications aligned with the eEurope
Action plan, resulting in successful funding and deliveries
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4 Address the needs of all users
Slide 5
5 Erkki Liikanen European Commissioner responsible for
Enterprise and Information Society (until July, 2005) We should aim
for all citizens to be able to use electronic communications,
whether they have less digital skills, are living in remote
regions, have less income, or have special physical or mental
needs. Everyone should share the benefits of the Information
Society in terms of access to services and of greater choice, lower
prices and higher quality. ESO Conference, 2003
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6 eEurope activities involving ETSI Standardisation in: VoIP
Secure networks Electronic signatures Digital rights management End
user aspects: TC Human Factors: Inclusive design and accessibility
(children, elderly, disabled) Mobile (terminal and service) user
experience Multimodality Universal addressing in converging
networks
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7 HF Specialist Task Forces (STF) - 180 Standards for Universal
Communications Identification (UCI) Solutions - 181 Requirements
for Assistive Technology Devices in ICT - 182 Generic Spoken
Commands for ICT Devices and Services - 183 Guidelines on the
Multimodality of Icons, Symbols and Pictograms - 184 Guidelines for
ICT Products and Services: Design for All - 199 UCI for Next
Generation Networks - 200 Maximizing the Usability of UCI-based
Systems - 201 Access to ICT by Young People; Issues and Guidelines
- 202 Alphanumeric Characters in European Languages: Sorting Orders
and Assignment to the 12-key Telephone Keypad - 203 Human Factors
of Work in Call Centers - 204 Multimodal Interaction, Communication
and Navigation - 230 UCI to Improve Communications for Disabled,
Young and Elderly - 231 Guidelines for Generic UI Elements of
Mobile Terminals and Services
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8 STFs recently started (March 2004) Telecare, STF264 User
profile management, STF265 Childrens ICT guidelines (part 2),
STF266 DUST (Duplex Universal Speech and Text), STF267
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9 STFs under final negotiation Drafts: Enabling Users for
Mobile e-Services Access Symbols for digital TV Person-to-Person
Videotelephony Guidelines for Multicultural issues in ICT expect
more in 2005!
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10 Promotion and dissemination (completed) Press releases
Numerous papers, presentations and articles: Mobile Voice 2002 ESO
Accessibility Conference 2003 Human Factors in Telecommunications
2001, 2003 3G World Congress 2003 World Handset Forum 2003 ACM CHI
2004 Mobile Human Computer Interaction 2002, 2003 European Medical
& Biological Engineering Conference 2002 Telektronikk 2002,
2004 VON Europe 2004 etc. ETSI eEurope brochures
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11 STF231: Guidelines for generic mobile terminal and service
user interfaces Contracted experts performing the work:
Ericsson/ITS (Lead), Nokia, Siemens, Sony Ericsson and
(Telenor/independent consultant) In Industry Reference Group:
Motorola, Orange, TeliaSonera, Vodafone, Orange, RNIB/RNID,
Fundacion ONE, et cetera Takes into account work previously
performed in ETSI (and ITU-T, CEN/CENELEC and ISO/IEC) Open,
implementation-oriented work Draft ETSI Guide approved in June 2004
ETSI Guide published in September Impacting 1.3 billion users!
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12 STF231 activities Build industry consensus September, 2003:
Mobile HCI Workshop October, 2003: First Industry Consensus
Workshop (press release) November, 2003: 3G World Congress
presentation November, 2003: World Handset Forum presentation
December, 2003: Human Factors in Telecom pres. April, 2004: CHI
2004 presentation May, 2004: Final Consensus Workshop May, 2004:
DATSCG presentation September, 2004: World Telecommunications
Congress presentation November, 2004: 3G World Congress 2004 IMPACT
candidate: press release, presentation package (brochure +)
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13 STF 230: Using UCI systems to improve communications for
disabled, young and elderly people Earlier STF work proposed and
defined a Universal Communications Identifier (UCI) The UCI helps
people control how they communicate across all current and future
communications services and provides them with reliable ways to
identify who they are communicating with Identify how these
capabilities can be targeted at aiding disabled, young and elderly
people (who are often excluded from effectively using
communications services) Interviews and questionnaires were done
with people representing the needs of the above groups An ETSI
Guide giving guidelines on additions to and usage of UCI was
produced
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14 STF230 downstreaming An ETSI/eEurope leaflet on UCI was
produced in order to help the STF communicate with non-technical
bodies this has been very widely distributed The work of STF230 was
presented to an audience of Human Factors experts from major
telecommunications companies in the form of 2 papers at the 19th th
Human Factors in Telecommunications Symposium (2003) in Berlin A
presentation on UCI was given at the VON Europe 2004 (Voice over
IP) conference (London, June 2004) An article about UCI will be
published shortly in Telektronikk (a publicly distributed
Telenor)
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15 STF230 planned downstreaming TISPAN has agreed to have a
Birds of a Feather session at its September meeting to determine
how TISPAN can support the introduction of UCI UCI has recently
been mentioned on the IETFs ENUM mailing list as being an important
area that should be investigated (ENUM is an IETF standard that
defines how a single telephone number can be used to contact a
person using a number of different communications services) No
current funded work on UCI so support to other bodies (in ETSI and
outside) showing interest in UCI is difficult to achieve
Requirements on IMPACT : Further publicity may be required
Multimodal demonstrator?
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16 STF264: Telecare solutions (end user aspects) Demand from
customers for ICT services on the integrated potentials offered by
new narrow- and broadband, fixed and mobile technologies (GSM,
GPRS, IP, UMTS), to support delivery of care services Supported
independence through the delivery of care services through public
and private networks will give vulnerable customers greater access
to an independent life within the wider community and reduce the
need for institutional care This is not exclusively services for
older members of the community; it includes young people who need
care at home, permanent heart monitor wearers, pregnant women,
etc.
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17 STF264: Telecare solutions (end user aspects) Intelligencia
Ambiental 2004 UBICARE 2004 National workshops in Spain, Sweden,
Norway and UK in 2004 (Q3/Q4) 3G World Congress 2004 ETSI workshop
in 2005 IMPACT candidate: press relesse, presentation package
(brochure +)
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18 STF 265: User Profile Management User profiles -
increasingly important for customisation of terminals and services
to provide efficient communications. Proper user profile management
will be critical to the universal acceptance and success of new and
advanced communication services.
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19 Events - presentations and leaflets Leaflet Opening up the
Information Society to All - Human Factors in Telecommunications -
ETSI and eEurope, 2003 info about STF on User Profile Management
AT#9 at ETSI Sophia Antipolis 21 April 2004 presentation by STF
leader Franoise Petersen MESA#8 in Denver 27 April 2004
presentation by Walt Brown TISPAN#3 at ETSI Sophia Antipolis 28
April 2004 mid-plenary presentation by Franoise Petersen VON Europe
2004 Conference & Expo in London 7 June 2004, leaflets
distributed and discussions on user profile management allowing
easier adoption of advanced services, by Mike Pluke STF 265: User
Profile Management
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20 External contacts/events 21 October 2004, workshop planned
would be good to promote this event, possibly co-ordinated with
promotion of the ETSI-Casa Nova workshop on Digital Home & HF,
22 October Workshops and presentations at different events to be
planned we would appreciate help to promote these events IMPACT
candidate: press release, presentation package (brochure +) STF 265
on User Profile Management
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21 STF 266: Guidelines for access to ICT by children
Presentation was made at the recent DATSCG Meeting CHI2004 in April
in Vienna Web-based discussion forum set up at
http://dewey.computing.dundee.ac.uk/forums/index.ph p?showforum=6
Workshop on "Human Factors Guidelines for the design and use of ICT
by children" on June 21-22 ETSI colloquium Paper at Digital
Generations Conference in London in July 2004: "Children - Masters
of Technology? Workshops in Norway and UK 2005 Workshop IMPACT
candidate: press release, presentation package (brochure +)
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22 STF267: Duplex Universal Speech and Text Set out
requirements for a Duplex Universal Speech and Text (DUST) protocol
that would provide enhanced real time text and speech conversation
for all users To facilitate the compatibility of telecommunications
text and videophone equipment for all people in Europe and across
the World and let deaf people into the mainstream community
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23 STF267 External contacts Project introduced at London
Conference Magic Dust Beyond the Textphone A seminar Interest
received from over 75 Stakeholders Access to the Information
Society for deaf and hard of hearing people organised by RNIB in
Brussels Seminar entitled "Is anyone answering Now? Organised by
Hearing Concern and PhoneAbility in London Conference on disability
access issues in IP based services organised by FCC in Washington
Presented paper on work IMPACT candidate: press release,
presentation package (brochure +)
Slide 24
24 User-oriented handling of multicultural issues in broadband
and narrowband multimedia communications New STF work to start
October 2004
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25 Rationale, scope, tasks The eEurope programme envisages
widespread availability of online public services European citizens
and visitors to Europe come from a very wide range of different
cultures There are two major requirements: to avoid users having to
manually select from a long list of different versions of a service
each time they use one to support those introducing services by not
expecting them to produce variants of the service for every
possible different culture The proposed work addresses these issues
by identifying ways in which services can access a users language
and other cultural preferences/ abilities and deliver a service
variant most suited to those preferences/abilities
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26 Planned liaison/downstreaming activities It is proposed to
involve the cultural localisation community in the work of the STF
This will include: a number of ISO and CEN committees working in
the field of cultural issues related to ICT services LISA (the
Localization Industry Standards Association)
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27 Expectations from ETSI PR The STF, like previous STFs, would
benefit from: high quality leaflets+ which give a relatively non-
technical description of the proposed work of the STF press
releases corresponding to the start of the STF and to key outputs
of the STFs work The availability of the above would facilitate
successful initial contacts with individuals and organizations that
could benefit the work of the STF