1
ATS ATS Evaluation Evaluation ProgramsPrograms
The Federal Aviation Administration
Presented By:
Rick Baker
2
ATS Evaluation ProgramsATS Evaluation Programs
What is the purpose of an evaluation?
How is an evaluation conducted?
Evaluation Findings?
What does an ATS Unit do with an evaluation?
3
What is the purpose of an evaluation?What is the purpose of an evaluation?
Maintain the highest level of service
Standardization
4
How is an evaluation conducted?How is an evaluation conducted?
Before the evaluation…
During the evaluation…
After the evaluation…
5
How is an evaluation conducted?How is an evaluation conducted?
Before the evaluation…– Notification– Evaluation Packages
6
How is an evaluation conducted?How is an evaluation conducted?
During the evaluation…– Inbriefing– Evaluating
» Checklist» Ratings» Is it a problem?
– Daily Briefing– Draft Report– Outbriefing
7
How is an evaluation conducted?How is an evaluation conducted?
Evaluating– Operational monitoring
» Evaluators plug-in with controllers» Typical monitor times range from 30-150 hours, depending on
facility size» Adherence to procedures» Safe and efficient operating practices» Observe operational oversight» Discuss observations at evaluation team meeting to determine
trends
8
How is an evaluation conducted?How is an evaluation conducted?
Evaluating– Procedures Review
» Are procedures in compliance with regulations?» Do procedures promote safe and efficient movement of
aircraft?» Are procedures current?» Are the procedures being used?» Do controllers understand procedures?
9
How is an evaluation conducted?How is an evaluation conducted?
Evaluating– Personnel Interviews
» Can highlight problem areas in a facility» Can be validated through research» Can be an indicator of employees’ commitment to the ATS
mission– Customer Feedback
» Contact air carrier, military and general aviation users» Contact nearby ATS facilities» Solicit feedback on quality of service
10
How is an evaluation conducted?How is an evaluation conducted?
After the evaluation…– Outbriefing
» Brief on evaluation findings» Discuss recommendations for correction» Discuss target dates for corrective action» Present ATS Unit Manager with critique
– Final Report» Formal presentation of evaluation findings» Report Format
Sample Report» Due 30 days after outbriefing
11
Evaluation FindingsEvaluation Findings
Satisfactory Unsatisfactory Not Applicable Not Observed Not Rated Tracking Control Numbers
12
Evaluation FindingsEvaluation Findings Tracking Control Numbers 00-A-XXXX-01U-FE
“00” last two digits of year of evaluation“A” type of ATS unit
A = En-route (ACC) T = Approach (APP) and Aerodrome Control Tower
F = FIC, AFIS, etc.“XXXX” ATS unit identification“01U” item tracking control number and rating
U = Unsatisfactory“FE” type of evaluation conducted
FE = Full unit ATS evaluation DA = Desk audit
FU = Follow-up evaluation SP = Special evaluation
13
What does an ATS Unit do with an What does an ATS Unit do with an evaluation?evaluation?
Listen Respond
– Required for all unsatisfactory ratings» Action Plan
» First Response
» Second Response
– Problem correction mandated within a predefined time limit
Top Related