ObjectivesObjectives
From this webinar we hope you will From this webinar we hope you will be able to:be able to:
Define the role of ESRD networksDefine the role of ESRD networks Discuss the different departments of Discuss the different departments of
NW 14 and their responsibilitiesNW 14 and their responsibilities Describe the function of the Patient Describe the function of the Patient
Advisory Council (PAC) and the Advisory Council (PAC) and the importance to patients. importance to patients.
ESRD Network of TexasESRD Network of Texas
““Who We Are” webinarWho We Are” webinar• Glenda Harbert, Executive Director• Kelly Shipley, Quality Improvement Director• Nathan Muzos, Information Management Director• Debbie O’Daniel, Office Manager• Angie Wieler, Quality Improvement Coordinator• Treneva Parks, Patent Services Coordinator• Andrea Fichtner, Outreach Coordinator• Doris Wilson, Data Clerk/Receptionist• Leigh Husni, Special Projects•Carolyn Atkins, Quality Improvement Nurse• Kathleen Prewitt, Data Clerk• Grant Kingsley, Social Worker
ESRD Network ESRD Network ProgramProgram
Established in 1978 by CongressEstablished in 1978 by Congress Currently 18 NetworksCurrently 18 Networks NW 14 is and most NW’s are non-profit NW 14 is and most NW’s are non-profit
organizations governed by volunteers organizations governed by volunteers from the renal communityfrom the renal community
3-year contracts with Statement of Work 3-year contracts with Statement of Work defined by CMSdefined by CMS
Funding from 50 cents withheld per Funding from 50 cents withheld per treatment treatment
www.esrdnetworks.orgwww.esrdnetworks.org
Goals For the ESRD Goals For the ESRD NetworksNetworks
Improve quality and safety of dialysis related services
Improve independence, quality of life and rehabilitation (to the extent possible) through transplantation, use of self-care modalities, in-center self care through end of life
Improve collaboration with providers to ensure achievement of goals through most efficient and effective means possible, recognizing differences and associated possibilities/capabilities
Improve collection, reliability, timeliness, and use of data to measure processes of care and outcomes; maintain patient registry
Improve patient perception of care and experience of care and resolve patient’s complaints and grievances
Goals For the ESRD Goals For the ESRD NetworksNetworks
MissionMission Support quality dialysis and kidneySupport quality dialysis and kidney
transplant healthcare throughtransplant healthcare through
patient services, education, qualitypatient services, education, quality
improvement and data exchange.improvement and data exchange.
Nephrologists
Dialysis and Kidney Transplant Patients
Transplant Surgeons
Nurses
Dietitians
Social Workers
Executive Committee
Nephrologists
Nurse
Facility Administrator
Patient
Medical Review Board
ESRD Network of Texas Volunteer Boards/Committees
Patient Advisory Committee
In-Center HemoPeritoneal Dialysis
Transplant
Caregivers
Nephrologists Ruben Velez, MD, Chair
Robert Hootkins, MD, Chair Emeritus
Donald Molony, MDClyde Rutherford, MD
Mohanram Narayanan, MDNavid Saigal, MDMazen Arar, MD
Samhar I. Al - Akash, MD
Transplant SurgeonOsama Gaber, MDGreg Jaffers, MD
TechnicianJohn Dahlin
Executive Committee
Melvin Laski, MD, Chair
Manny Alvarez, MD, Chair
Elect
Richard Gibney, MD, Chair
Emeritus
Robert Hootkins, MD
Larry McGowan, BA
Laura Yates, RN,CNN
Leigh Anne Tanzberger
Charles Orji, MD
NursesCamille May, RN, CNN
Kaylynne Duran, RNTrish White, RN, CNN
Debbie Heinrich, RN, CDN
DietitiansJane Louis, RD, LD
Jennie House, RD, LD
Social WorkersMary Beth Callahan, LMSW
Martha Donaho, LMSW
PatientsAnna GonzalezDiane Morgan
Medical Review Board
End Stage Renal Disease Network of Texas Committees
The 18 ESRD Networks The 18 ESRD Networks serveserve
386,940 living dialysis patients as of 12/31/2006 4,886 Home Hemodialysis 29,335 Peritoneal Dialysis
199,419 new patients in 2009 5,580 dialysis and 244 transplant
facilities
37,595 patients at the end of March 2011
505 dialysis and 23 transplant facilities 8 Full time and 4 part time staff
ESRD Network of Texas also known as Network 14
The ESRD The ESRD Networks Networks Provide...Provide...
Information ManagementInformation Management Quality ImprovementQuality Improvement Community Information and ResourcesCommunity Information and Resources Patient ServicesPatient Services Administrative Administrative
Information Management Information Management (Data ) Department(Data ) Department
Maintaining national ESRD registryMaintaining national ESRD registry 2728 Medical Evidence Form2728 Medical Evidence Form Patient Activity RosterPatient Activity Roster 2746 Death Form2746 Death Form 2744 Facility Survey2744 Facility Survey Facility information/servicesFacility information/services
Reporting to the renal community Reporting to the renal community on trends in ESRD careon trends in ESRD care
Quality Improvement Quality Improvement DepartmentDepartment
Collecting and Distributing data Collecting and Distributing data feedback reports to facilitiesfeedback reports to facilities Clinical Performance MeasuresClinical Performance Measures Quality of Care Indicators ReportQuality of Care Indicators Report Transplant RatesTransplant Rates Vocational Rehabilitation RatesVocational Rehabilitation Rates Dismissed Patients/ComplaintsDismissed Patients/Complaints
Conducting QI projects and Conducting QI projects and activities on specific areas of careactivities on specific areas of care Fistula First ProjectFistula First Project Clinical Performance Measures (CPM)Clinical Performance Measures (CPM) Dismissed Patients InitiativeDismissed Patients Initiative Transplant education/encouragement initiativeTransplant education/encouragement initiative
Quality Improvement Quality Improvement DepartmentDepartment
Providing professional Providing professional education education Annual meetingAnnual meeting Fistula First ConferencesFistula First Conferences Professionalism, DPC Professionalism, DPC
Offering technical assistance to Offering technical assistance to facilitiesfacilities QI In-services/Audits/ToolsQI In-services/Audits/Tools Data form completion WorkshopsData form completion Workshops Community PracticeCommunity Practice Difficult Patients/SituationsDifficult Patients/Situations Rules/RegulationRules/Regulation
Patient Services Patient Services DepartmentDepartment
Resolving complaintsResolving complaints Providing patient educationProviding patient education Assisting patients to locate Assisting patients to locate
dialysis servicesdialysis services
Community Outreach Community Outreach ServicesServices
Patient NewslettersPatient Newsletters Professional NewslettersProfessional Newsletters Disaster CoalitionDisaster Coalition Outreach to Patient and Outreach to Patient and
Professional OrganizationsProfessional Organizations Patient Advisory Committee Patient Advisory Committee
(PAC) liaison(PAC) liaison Network Patient Network Patient
Representative (NPR)Representative (NPR)
Administrative Administrative DepartmentDepartment
Information on other NetworksInformation on other Networks Assistance with Federal and State rules Assistance with Federal and State rules
and regulationsand regulations Department handles accounting issues, Department handles accounting issues,
purchasing, Network office equipment purchasing, Network office equipment repairs, Network staffing issues (Human repairs, Network staffing issues (Human Resources)Resources)
Information on opening of new facilitiesInformation on opening of new facilities Media request and legal issuesMedia request and legal issues
We’re Here to Help We’re Here to Help ESRD Patients and ESRD Patients and
Facilities!Facilities! Questions or ConcernsQuestions or Concerns Patient Education ResourcesPatient Education Resources Professional Education Professional Education
ResourcesResources Assistance – Completing FormsAssistance – Completing Forms Clearinghouse and Referrals!Clearinghouse and Referrals! Assisting with patient and/or Assisting with patient and/or
facility concerns, complaints, or facility concerns, complaints, or grievances.grievances.
Gloria Lang-Jones, Chair, San Antonio, TexasJorge Garcia, Chair Elect, McAllen, TexasAna Rodriguez, Secretary, Kyle, TexasDianne Thomas, Activities Coordinator, Dallas, TexasFrances Carroll, Lubbock, TexasGigi Cooper, Houston, TexasAnna Gonzalez, San Antonio, TexasDanny Knight, Waxahachie, TexasPerry Sanders, Arlington, TexasLeigh Anne Tanzberger, Sugar Land, TexasLinda Thompson, Yorktown, TexasLesia Timmons, Tyler, Texas
Patient Advisory Committee
How do I become a PAC member
Send a letter of interest to the Network office
ANDHave your facility Social Worker, your facility administrator, OR your Nephrologist send the Network office a letter of recommendation
The ESRD Network of Texas, Inc.4040 McEwen Rd, Suite 350
Dallas, Texas 75244972-503-3215 * Fax 972-503-3219* Patient Toll Free Number 1-877
[email protected] * www.esrdnetwork.org
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