DESIRABLE EMPLOYEE QUALITIES
Objectives 9.1
The personal qualities that employers look for when choosing employees
Your success in the workplace is largely dependent on your ability to develop and project the personal qualities that most employers want
Cooperativness
Cooperativeness is a willingness to work well with everyone on the job to reach a common goal
Linked to:
Listening SkillsResponsibilitySelf-Management
Do tasks you don’t like without complaining or trying to avoid them…..
Do your fair share Help co-workers
Willingness to Follow Directions
Stop what your doing and listen to the directions being given
Listen carefully even if you think you know the procedure
Identify the goal of the task (what steps do you take to get to the end result?)
If you don’t understand, ASK for clarification, repeat directions back, “Let me make sure I understand you…………”
Willingness to Learn
As a new employee, you will not be expected to know everything Don’t pretend to know Ask Questions Be willing to learn any task, no matter
how small Look for opportunities to get more
training Many companies pay for workshops,
training programs and even college
Initiative
Initiative is the willingness to do what is necessary without having to be told to do it Employers expect employees to do more than
their asked
SpongeBobIs the BestEmployeeEVER!
Willingness to Take on More Responsibility
Companies need to satisfy their customers, the key is to have empowered employees Responsibility is the willingness to accept
an obligation and to be accountable for a action or situation
Your job becomes more interesting & you gain more experience = this increases your value to the company you work for.
Self-Management
This means doing what is necessary to build a better career for yourself Set goals and develop a plan for meeting
them Monitor your work habits & performance Ask for feedback on how well you’re
doing your job
Loyalty
Be loyal by being positive, look for solutions to problems, and keep critical comments to yourself
You, your coworkers, supervisors and owners are all in the same business together
If there’s a crisis, pitch in and help the company get through it May involve self-sacrafice and some overtime,
paid or unpaid
Ethical Behavior
Objectives 9.21. Why ethics are important in the
workplace.2. How to behave ethically at work.
Your ability to behave ethically will enable you to earn the trust and respect of your employers coworkers
Ethics
Ethics are the principles of conduct that govern a group or society; the values that help people decide what is right and what is wrong
The Way You Act When No One Is Looking
Honesty
Dishonesty is the cause of most ethical problems in the workplace Employers expect their employees to
behave honestly One lie can forever destroy your
reputation, one lie creates more lies… Don’t Lie
Be truthful about the hours you work Obviously, taking money out of the cash
drawer is dishonest
Respecting Employer’s Property
Don’t copy software, etc. illegally Don’t take office supplies home! Don’t steal stamps Don’t steal food!
Confidentiality
This means to keep things private (secret) from people who are not supposed to know
It appears to be easy, however, sometimes there are conflicting interests with employers and coworkers
Fairness
Virtually almost every business includes men and women of different races, cultures, and religions.
Treat everyone fairly, openly and honestly
Fairness
Prejudice is an unjustifiable negative attitude toward a person or group. It can express itself as: Racist or Sexist Comments Stereotyping Name calling Unfair GeneralizationsPrejudice in any form is hurtful, offensive and unacceptableEmployees can be fired for practicing prejudice, and companies can be sued.
Handling Unethical Practices
If you experience or observe prejudice at work, consider whether it was an isolated incident
If the offense is deliberate, don’t ignore it but don’t act rashly either
Handling Unethical Practices With a Customer
Walk away and report the incident to your supervisorMore to come………….
Handling Unethical Practices With a Coworker
Tell the person you will not tolerate his or her behavior
If the above doesn’t work talk to your supervisor
Look for solutions not revenge Go with your instincts; SAFETY FIRST
Handling Unethical Practices With your Employer
If you decide to take action, keep these pointers in mind: Keep a detailed written Record Check your observations with others( Are
you acting for the right reasons?) Get advice from people you trust Collect any evidence you can Will you be anonymous or speak out loud? Report the FACTS only, don’t exaggerate
or speculate
ETHICS
Never compromise your own values Don’t engage in activities that make you
uncomfortable Develop and maintain integrity Respect your coworkers values & the
people you interact with at your job
AVOID GOSSIP AND RUMORS
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