© Farhan Mir© Farhan Mir
20201515 IMSIMS
MIS MIS BBA & MBABBA & MBA Course Overview & Course Overview &
IntroductionIntroductionModule 1Module 1
Course Lecturer: Farhan MirCourse Lecturer: Farhan Mir
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Lectures 123 Lectures 123 AdministrationAdministrationIntroducing Myself (which you already know)Course IntroductionFew Words on Articles & Additional ReadingsSuggestions and criticism about previous semestersSuggestion for future course of actionMIS OverviewMy Website as Online Resource Center
(www.themirs.org/MIS.html)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Course LecturerCourse Lecturer (Brief (Brief Introduction)Introduction)Farhan Azmat Mir
Assistant Professor (IMS, BZU)
MIMS [Monash University Melbourne]MBA (MIS) [B.Z.U] Gold Medal
Some Words regarding my Academic and Professional Life
12 Years at IMS 12 Years at IMS AcademicallyAdministrativelyColleges & StudentsLearning Curve
Some Words on the FuturePhD (Mgt) Candidate (UMT, PhD (Mgt) Candidate (UMT, Lahore)Lahore)Research Areas Research Areas
Service Science and KM Service Science and KM
© Farhan Mir© Farhan Mir
20201515 IMSIMS
My Introduction: My Introduction: Consultation Consultation MethodMethod Best through e-mail address
([email protected]) OR
In case of submission of assignment through email ([email protected])
After/before lectures on lecture day OR
Announced Timings in case of Assignments or Reports
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Mirs.Mirs.OrgOrg - Skill Development at it’s Best - - Skill Development at it’s Best - PortfolioPortfolio
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Business Administration Business Administration – Scenario – Scenario and Activity based training session in and Activity based training session in close interaction settingsclose interaction settings
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Young Researchers Young Researchers GroupGroup (YRG@ ([email protected])Org)
Prime Project based on Prime Project based on Partnerships among Young Partnerships among Young ResearchersResearchers
© Farhan Mir© Farhan Mir
20201515 IMSIMS
My Introduction: My Introduction: InterestsInterests
Social & Cultural Change
Religion
History &Art
Creativity & New Ideas
Sports
PersonalityDevelopment
© Farhan Mir© Farhan Mir
20201515 IMSIMS
My InspirationsMy Inspirations
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Favourite QuotesFavourite Quotes"Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill." -Muhammad Ali
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Course Course Administration &Administration &RequirementsRequirements
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Course AdministrationCourse Administration
Exams and AssessmentBasically 2 exams method Mid & Basically 2 exams method Mid & FinalFinal
35 Mid
45 Final
20 Sess
© Farhan Mir© Farhan Mir
20201515 IMSIMS
ExaminationExamination
I personally believe in “thorough studies” so usually no choices given in the examEvery thing discussed, during the class or given as reading material, could be part of the examsQuestions will be formulated in a way to examine both bookish as well as conceptual thinking Other details will be given close to MidI will try to follow my simple rule that is
“ “ I’ll be very friendly in the lectures and very I’ll be very friendly in the lectures and very strict in the exam hall strict in the exam hall (believe me no (believe me no chance of misconduct…)”chance of misconduct…)”
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Lecture NotesLecture NotesAvailable from Photostat shop before lectures or preferably one day before the start of new week
Usually the lecture material will cover the topics of one weekLecture Notes also now available online on the given website address (www.themirs.org/MIS.html)Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments.
Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding (In case of Management as a subject you need to do extensive reading on topics under discussion & look for majority of web sites for practical know how)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Course AdministrationCourse AdministrationSessionals
Written assignments (Small Tasks) (details in coming Written assignments (Small Tasks) (details in coming lectures)lectures)
Critiques on Articles (a one page summary on an article related to the discussion topic and trends in E-Commerce
Idea is to initiate research oriented writing not “cut-copy-paste”
Attendance, Presentations, Quiz & Class Discussion & Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular activity)Participation (as a regular activity)
Volunteer presentations (you must not be that familiar with Volunteer presentations (you must not be that familiar with this kind of stuff but you need to respond to it quickly!)this kind of stuff but you need to respond to it quickly!)
Sessional’s loot saleSessional’s loot sale
Formal Presentations in groups and if you want to take it Formal Presentations in groups and if you want to take it one step ahead you could arrange small seminars for other one step ahead you could arrange small seminars for other classes (preferably your juniors) on given “Research classes (preferably your juniors) on given “Research Topics”Topics”
© Farhan Mir© Farhan Mir
20201515 IMSIMS
How to get more marks?How to get more marks?
RequirementsOverall Class AttitudeOverall Class Attitude
Things to Avoid (Referencing, Cut-Copy-Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling)Paste Culture, Carelessness, leg-pulling)
Things to do (Innovation, Confidence, Things to do (Innovation, Confidence, Work Attitude)Work Attitude)
Sense of Maturity and continuous Sense of Maturity and continuous learninglearning
© Farhan Mir© Farhan Mir
20201515 IMSIMS
One of the Major One of the Major SessionalSessionalCase Study Presentation
Students in groups of 5-6 will choose an Organization Students in groups of 5-6 will choose an Organization enabled with Information Systems (Preferably a Pakistani enabled with Information Systems (Preferably a Pakistani Organization)Organization)Written Case should be developed on the given format (A Written Case should be developed on the given format (A model format will be discussed in upcoming lectures)model format will be discussed in upcoming lectures)Students need to develop a proper case study using the Students need to develop a proper case study using the case study development guidelinescase study development guidelinesEventually will present their findings in the shape of a Eventually will present their findings in the shape of a Presentation in front of the class or classes on MultimediaPresentation in front of the class or classes on MultimediaStudents need to submit both Hard (Printed) and Soft Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the copies (Computer files) of the Case itself and that of the PowerPoint Presentation PowerPoint Presentation This is day 1 so you can start working now!This is day 1 so you can start working now!I will myself present at least one Case Study well before I will myself present at least one Case Study well before the presentation schedule so that you people have an the presentation schedule so that you people have an idea idea
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Last Year Case StudiesLast Year Case Studies
Accounting System – WASA
Fault Management System – PTCL
Inventory Management System – Pakarab
Sales Management System – Shalimar Glass Company
Examination System – IMS
Internet Customer Relation Management System – Mobilink
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Course OrientationCourse OrientationBasically Theoretical focus & Practical as well
Introduction of Concepts and Issues regarding Information Systems (This subject is developed in case study mode: it means that there are lot of case studies)
ButThe practical orientation will also be also be a major The practical orientation will also be also be a major focus of the course (this will include practical focus of the course (this will include practical demonstration on multimedia)demonstration on multimedia)
Lecture notes will include more graphical explanation Lecture notes will include more graphical explanation of things to give more practical orientation about of things to give more practical orientation about concepts & applications especially the websitesconcepts & applications especially the websites
Formal Presentation from Students will also work in Formal Presentation from Students will also work in this regardthis regard
Video or Audio Presentation will also be part of the Video or Audio Presentation will also be part of the lectures lectures
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Text and ReferencesText and ReferencesFocus will be on topics rather Chapters of any text
Many Text/books are available in market Charles Parker, Thomas Case. (2002).
“Management Information Systems: Action & Strategy”. (2nd Ed). McGraw Hill Book Company
Kenneth C. Laudon & Jane P. Laudon (2013). “Management Information Systems: Managing a Digital Firm”.(13th Ed). Prentice Hall Company.
ButNot necessarily every thing is taught from the Text, Students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet)This time few simple yet important articles also be discussed during the lecturesCase Studies are now a definite part of the curriculum
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Guidelines for me as
an Instructor
True Knowledge
not stories
Class Environment
Updated Teaching
Methodology
Neutral Assessment (Objective)
Competency & Skills
Learning not Teaching
Miscellaneous
(Regularity, Consultancy,
Support etc)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Expected Outline & Expected Outline & TopicsTopicsIntroduction to IS
Systems and ModelsSystems and ModelsTypes of SystemsTypes of Systems
Systems in the E-Business ContextManagement & Decision MakingIT FundamentalsTransaction Processing and Reports System Mid Term ExamsDSS & Knowledge-Based SystemsSystem Development revisedIS Development MethodologiesMIS in the Fundamental Areas of Business (Will be covered through case studies)Contemporary Issues & Trends (You will cover it through your research work and Presentations/ Seminars)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
(Introduction to (Introduction to IS)IS)
The Basics of The Basics of Information SystemsInformation Systems
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Introduction to ISIntroduction to IS
What is a System
The Historical Background
Why IS/MIS? (Goals & Objectives)
The scope of MIS
The current International status
The new trends
The challenges and issues
Counter Strategies
© Farhan Mir© Farhan Mir
20201515 IMSIMS
SystemsSystemsA system is made up of a number of parts combined in a particular way to do something useful. We think of the combined parts as a single thing and we give it a name.
Wheels, axles, pedals, gears, chain, seat and
handlebars are combined to form a single whole
we call a bicycle. A bike is a system when all the
parts are connected correctly because it allows the rider to move from one place to another more easily.
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Systems…..Systems…..Examples
UniversitiesUniversities
Departments
Staff
Courses
Hostels etc.
Environment
Logical Arrangements
Class RoomClass Room
Whiteboard
Chairs, Tables
Technologies (projectors)
Teachers
Students
Non-physical Things (Guess what could be?)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Systems is therefore… Systems is therefore… Interrelated Elements that collectively work to achieve a common goal
Physical ElementsPhysical Elements
Logical constitutionLogical constitution
System Environment (internal Vs. external influences)System Environment (internal Vs. external influences)
Basic Purpose is “Systematic”Words like “Arrangements, Coordination”Words like “Arrangements, Coordination”
Objectives of Systems (clear definition, optimization)Objectives of Systems (clear definition, optimization)
TypesOpen Vs. ClosedOpen Vs. Closed
For a look at a simple system, go through the link:
http://www.geog.ouc.bc.ca/physgeog/contents/http://www.geog.ouc.bc.ca/physgeog/contents/4b.html4b.html
© Farhan Mir© Farhan Mir
20201515 IMSIMS
What are Information What are Information Systems?Systems?
“An organized combination of people, hardware, software, networks and data resources that collect, transforms, and disseminates information in the organization.” James O’Brien (1998).
IS theory is however extremely vast and various classification & definitions are available on MIS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
What is an What is an Information Information SystemSystem
Composed ofHardwareHardware
SoftwareSoftware
DataData
PeoplePeople
Procedures Procedures
PurposeTo aid in the operation or To aid in the operation or
management of an management of an organizationorganization
In the Business context also known as
Management Information Management Information System (MIS)System (MIS)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
What is an Information What is an Information System?System?
Input ofData
Resources
Input ofData
Resources
Processing Data
Processing Data
Output ofInformation
Products
Output ofInformation
Products
Control of System PerformanceControl of System Performance
Storage of Data ResourcesStorage of Data Resources
© Farhan Mir© Farhan Mir
20201515 IMSIMS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Components of Information Components of Information SystemsSystems
© Farhan Mir© Farhan Mir
20201515 IMSIMS
BackgroundBackgroundOperational Efficiency
Computers replacing manual activitiesComputers replacing manual activities
Speed, accuracy, efficiency, capacitySpeed, accuracy, efficiency, capacity
Sooner Managers realized that information could be a Key Business Asset
Information initially as a by-productInformation initially as a by-product
Data Vs InformationData Vs Information
The realization about information potential and the The realization about information potential and the need to manage it for competitive advantageneed to manage it for competitive advantage
The Early (Past) Information SystemsSlow computing & very expensiveSlow computing & very expensive
Time consuming system development and Time consuming system development and information managementinformation management
Failure StoriesFailure Stories
© Farhan Mir© Farhan Mir
20201515 IMSIMS
IS PerspectivesIS PerspectivesOperational activities
Automating the daily transactionsAutomating the daily transactions
Management supportHelping the managers in decision making by Helping the managers in decision making by providing accurate and timely informationproviding accurate and timely informationNow systems also provide not only the information Now systems also provide not only the information but intelligent solutions of any given problem but intelligent solutions of any given problem
KMSupporting the Knowledge Creation and most Supporting the Knowledge Creation and most importantly Knowledge Sharing among members of importantly Knowledge Sharing among members of the organizationthe organization
Networking and e-activitiesEnhancing Communication and Information Sharing Enhancing Communication and Information Sharing by providing a platform and new business activities by providing a platform and new business activities and ventures through Internet and World Wide Web and ventures through Internet and World Wide Web (e-Commerce)(e-Commerce)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Goals & ObjectivesGoals & Objectives
Operational Efficiency
Functional Effectiveness
Customer Service
Product Creation & Enhancement
Competitive Advantage
Communication and Networking
Control & Feedback
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Role & Scope of ISRole & Scope of ISPervasiveness of IS
Distribution, Payroll, Marketing IS (MkIS), Library Distribution, Payroll, Marketing IS (MkIS), Library Systems, Student Enrollment, Inventory, Air Systems, Student Enrollment, Inventory, Air Reservation, Artificial Intelligence and Expert System Reservation, Artificial Intelligence and Expert System etc.etc.
Almost all Business Functional Areas now have IS
Finance, Marketing, Communication, Sales, Customer Finance, Marketing, Communication, Sales, Customer Support & Service, ManufacturingSupport & Service, Manufacturing
Management Support (that’s why managers putting lot of Investment in IT/IS)
MIS MIS
Decision SupportDecision Support
Knowledge Management
NetworkingEDIEDI
E-BusinessE-Business
© Farhan Mir© Farhan Mir
20201515 IMSIMS
The Rise of the The Rise of the New EconomyNew Economy
IS enabling the Emergence of IS enabling the Emergence of Digital Firms & Digital EconomyDigital Firms & Digital Economy
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Digital Firm: Organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means
Internal processes (IS & Intranet)External Processes (E-Commcerce & Extranet)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
The Digital RevolutionThe Digital Revolution
In the Digital Revolution the economy is based on digital technologies including:
Digital communication networksDigital communication networks
ComputersComputers
SoftwareSoftware
Other related information technologiesOther related information technologies
Also called:Internet economyInternet economy
New economyNew economy
Web economyWeb economy
The Scope of Traditional Systems?????
© Farhan Mir© Farhan Mir
20201515 IMSIMS
The Digital Revolution and The Digital Revolution and
the Role of IS the Role of IS The global platform includes these characteristics
A vast array of digitizable productsA vast array of digitizable products
Consumers and firms conduct Consumers and firms conduct financial transactions digitallyfinancial transactions digitally
Microprocessors and networking Microprocessors and networking capabilities embedded in physical capabilities embedded in physical goodsgoods
© Farhan Mir© Farhan Mir
20201515 IMSIMS
The Digital Revolution and The Digital Revolution and
the Role of IS the Role of IS This convergence enables all types of information (data, audio, video, etc.) to be stored, processed, and transmitted over networks to many destinations worldwideWeb-based IS are accelerating the digital revolution by providing competitive advantage to organizations
© Farhan Mir© Farhan Mir
20201515 IMSIMS
INFORMATION SYSTEMSINFORMATION SYSTEMS
ORGANIZATIONSORGANIZATIONS TECHNOLOGYTECHNOLOGY
MANAGEMENTMANAGEMENT
INFORMATIOINFORMATIONN
SYSTEMSSYSTEMS
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Approaches TO Information Approaches TO Information SystemsSystems
SOCIOLOGYSOCIOLOGY
POLITICAL POLITICAL SCIENCESCIENCE
PSYCHOLOGYPSYCHOLOGY
COMPUTER COMPUTER
SCIENCESCIENCEOPERATIONS OPERATIONS
RESEARCHRESEARCH
MANAGEMENTMANAGEMENT
SCIENCESCIENCE
MISMIS
TECHNICAL APPROACHESTECHNICAL APPROACHES
BEHAVIORAL APPROACHESBEHAVIORAL APPROACHES
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Socio-Technical PerspectiveSocio-Technical Perspective
Optimize System Performance:
Technology & Organization mutually adjust to one
another until Fit is Satisfactory
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Transformation of Transformation of OrganizationsOrganizations
Flattening (Need for Agility)Decentralization (More focus on Behavioral Approaches)Flexibility Location Independence (Globalization Pressures)Low Transaction CostEmpowerment (Employee needs to respond quickly)Collaborative Work (More teams are emerging)Overall Performance (Effectiveness)Competitive Advantage
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Information Systems Information Systems ConclusionConclusion
International Environment, International Environment, Latest Trends & Latest Trends & Management IssuesManagement Issues
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Conclusion: Information Systems Model (Paradigm)
System
HardwareSoftware
DatabasesNetworks
Information
Collected,Processed,
Stored,Displayed/ Printed
Transmitted
IS Personnel
Users
Knowledge Management
Decision Support
Alliances &E-Business
DataProcessing
DatabaseManagement
Model by Farhan Mir
Standards/Procedures
AI & Expert Systems
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Current Current International International EnvironmentEnvironmentLast Decade (Heavy Investment
in IT/IS)
Success & Failure Stories
Our local Industry is gradually Our local Industry is gradually adopting the technologyadopting the technology
IS a normal life necessity
Banks (ATM)Banks (ATM)
Communication & Communication & EntertainmentEntertainment
Government Essentials Government Essentials (Registration, civil (Registration, civil administration)administration)
Continuous improvement & research
The hottest area of academic The hottest area of academic interestinterest
Ongoing Debates ( IT Bubble Ongoing Debates ( IT Bubble burst)burst)
© Farhan Mir© Farhan Mir
20201515 IMSIMS
Contemporary IssuesContemporary IssuesIS Theory seems to be still in evolutionPeople/Management a trouble area (Lack of understanding and resistance)Keeping yourself updated (choice of technologies)Investment Analysis for ISInteraction between IT and other functional areasCareer Development For us as Academic participants (Teachers & Students)
Controversial area of study (Hype another Controversial area of study (Hype another factor)factor)Still the most demanded course in field of Still the most demanded course in field of ITIT
Have a look at some debates:http://www.csc.com/features/http://www.csc.com/features/2001/21.shtml2001/21.shtmlhttp://www.csc.com/features/http://www.csc.com/features/2002/22.shtml2002/22.shtml
CEOs from mars and CIOs from pluto
© Farhan Mir© Farhan Mir
20201515 IMSIMS
ReferencesReferencesCharles Parker, Thomas Case. (2000). “Management Information Systems: Action & Strategy”. (2nd Ed).
Kenneth C. Laudon & Jane P. Laudon (2001). “Management Information Systems: Managing a Digital Firm”.(7th Ed)
James O’Brien. (1998). “Introduction to Information Systems: A Networked Enterprise Perspective”. (2nd Ed).
Chris Woodward (2001), CSC Research Services. Creating Information Systems Harmony(http://www.csc.com/features/2001/21.shtml)
CSC Research Services. CEOs are from Mars, CIOs are from Pluto(http://www.csc.com/features/2002/22.shtml)
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