Submitted By,

Mehul Kulkarni

2nd year, IHM, Silvassa

Roll no: 135279

Zuri, in Swahili means 'far beyond expectation’

Take a look around to see how The Zuri group of hotels has redefined the hospitality industry

The Zuri Kumarkom ,Kerala Resort and Spa, INDIA

The Zuri White sands ,Goa Resort and Casino, INDIA

The Zuri Whitefield, Bengaluru, INDIA

Diani Reef Beach Resort and Spa, Mombasa, KENYA

The Liner, Liverpool, ENGLAND

Zuri has five properties worldwide

The Zuri Kumarkom ,Kerala

Resort and SpaThe Zuri Kumarakom in Kerala that sits the banks of India's longest lake

The Zuri Whitefield, Bengaluru

The Zuri Whitefield in the heart of the country's IT capital

Diani Reef Beach Resort and Spa, Mombasa, KENYA

Set in the white sands of the South Kenyan coastline by the turquoise blue Indian Ocean, the Diani Reef Beach Resort & Spa, Mombasa Kenya provides a dream escape to the travelers seeking tropical beach holidays along-with spectacular view of the Kenya’s wildlife. Each step taken ahead in exploring Kenya is two steps closer to Mother Nature. Kenya – the jewel of Eastern Africa is the only country where you can explore the world’s most magnificent wildlife parks, have thrilling adventure safaris, and enjoy relaxing beach holidays in the coral reefs amidst the beautiful mountains capes and ancient Swahili culture

The Liner, Liverpool, ENGLAND

The Liner at Liverpool is situated in the heart of Liverpool City Centre, just one minute walk from Lime Street Station and minutes from a number of City attractions such as St Georges Hall, Walker Art Gallery, Empire theatre and Liverpool One Shopping.

MASTER THE ART OF RELAXING IN GOA

The ZURI WHITE SAND GOA RESORT & CASINO

The ZURI WHITE SAND GOA RESORT & CASINO

Goa is a land of rich, mystical cultural heritage attracting people from almost every walk of life; the lone traveller to the luxury vacationer to the one on a business trip. With its sun-kissed white beaches, serene blue seas and the lush meandering streets, Goa thrives on the hearts it has stolen, bringing travelers back from time to time. The Zuri White Sands, Goa Resort & Casino is a reflection of everything Goa is, and more.

Food And Beverage Service

CONTENTS

Water Fall Café

Sake - Pan Asian Restro

Tangerine

Fins & Rambooze

Blue Lagoon

Horizon Lawn

Unicorn Ball Room

Oyster-1

Oyster-2

Oyster-3

Water fall café

All-day, multi-cuisine dining couldn't get better at our entertaining, water-front Waterfall Cafe. Enjoy our Sunday brunch with live cooking stations serving street-food classics like the wada pav to refreshing pasta salads teamed up with live music four times a week.

Sake – pan asian restaurant

Sake offers Pan Asian cuisine at its best, by the pool. For the first time in Goa, you can enjoy live Teppanyaki where your fare is cooked to perfection, right in front of you. Explore our a la carte menu and do try our specialties: Sushi, Thai curries and of course the live Teppanyaki.

Tangerine

whether you’re kicking back after a meeting or having an after-dinner drink, Tangerine is the perfect place to relax. The bar with an al fresco lounge serves exotic cocktails accompanied by live entertainment every evening between 7:30 and 10:30. Post that, our in-house DJ takes over.

Fins & Rambooze

Walk down towards the beach to Fins & Rambooze, the beach-front, seasonal restaurant and bar. A must-do at The Zuri White Sands: a delectable dinner with champagne and grilled lobsters, usually served with a scenic sunset creating a rather a romantic feel.

Blue Lagoon

The Blue Lagoon Pool Bar is perfect for late-evening lounging or an afternoon with cocktails at the swim-up bar. Team up our exotic cocktails with either Italian pastas and pizzas or our favourite 'catch of the day,' which is freshly caught local fish. There's no better way to holiday in Goa.

Outlet Promotional Events

OUTLET

PROMOTION

DAY TIME

PRICE

TANGERINE

HAPPY HOUR

EVERYDAY

19:00-20:00 hrs

BUY ONE BEER GET ON FREE (KINGFISHER PREMIUM)

SAKE

Unlimited dimsums

WEDNESSDAY

19:00-23:00 hr

INR 550(A.I PER COVER)

s

BLUE LAGOON

BBQ NIGHT

TUESDAY

19:30-20:45 hrs

INR 1650(A.IPER COVER)

BLUE LAGOON

PIZZA FEST.

(Choose any pizza with a Beer)

THURSDAY

15:00-19:00 hrs

INR 500 (A.I)

FINS

FISH MARKET

(Prawns, Calam

FRIDAY

19:00-20:4

INR 1650 (A.I PER COVER)

ari, mussels anf more…)

5 hrs

HORIZON LAWN

The Horizon LawnHorizon, the beach-side, open-air set-up meets all your large banqueting requirements

UNICORN BALL ROOM

The wedding venue in our Goa resort accommodates up to 500 guests. The expansive ballroom with a variety of seating arrangements offers audio⁄visual equipment, and special catering packages.

OYSTER -1

They oyster-1 room have the seating arrangements for the 120 guests having area 210 msq.

OYSTER -2

The oyster-2 have the seating arrangement for the 70 guest having the area 58.5msq.

OYSTER -3

The Oyster-3 room have the seating arrangement for the 30 guest having area 46.8msq.

FRONT OFFICE

Offering 154 well-appointed rooms and 4 luxurious suites, our five-star beach resort in Goa is the perfect backdrop for your vacation. The elegantly furnished rooms feature private balconies overlooking the expansive pool and the lush gardens. Our luxurious and spacious suites come with spectacular views of the gardens and the sea, turning your stay into pure indulgence.

ZURI GARDEN VIEW ROOM

The 41 sq. mt. Zuri Garden View Room, a stone's throw away from the meandering pool, comes with white textured walls, an elegant wardrobe, study and coffee table. While the rooms on the ground floor open into our manicured lawns, the rest offer a beautiful view of the garden from the balcony.

THE ZURI PREMIUM ROOM

Enjoy the view of the lawns, and soak in the spirit of Goa at The Zuri Premium Room measuring 41 sq.mt. Adjacent to the meandering pool, all the rooms face the pool while the rooms on the ground floor open out directly to the pool.

THE ZURI DELUXE ROOM

The Zuri Deluxe Room, a spacious 45 sq. mt. room with a panoramic view of the landscaped gardens, offer you a luxurious experience you'll never forget.

THE ZURI EXECUTIVE SUITE

The Zuri Executive Suite is a good 145 sq. mt. of luxury with two conjoining rooms, a living and dining area with elegant furnishing and a spacious bathroom. Adjoining the meandering pool, the suite also offers a breathtaking view of our manicured lawns.

THE ZURI SUITE

The Zuri Suite is the most luxurious room at The Zuri White Sands, Goa with a private bar, a living and dining area, and a luxury bathroom with state-of-the-art fittings. Enjoy 195 square meters of luxury the way some of the world’s most distinguished personalities have in the past.

Inclusives:

Wifi services for resident guests (terms and conditions apply) * Basic access - complimentary * Premium access - at a nominal charge

Rate Includes Buffet Breakfast, Goa Airport Transfers By AC Coach, Meal Credit Of INR 1750 Per Adult Per Night & Taxes.

One Half Day Family Excursion Of North Goa By AC Coach or Car.

An Adventure Activity -Choose Between Rock Climbing, Rappelling, Jummarring Per Person Once During The Stay.

Trek Around The Portuguese Fortress. A Host Of Kids Activities Under The Supervision Of An

Experienced Team. 10 PCT Discount On Laundry And Telecom. Child (5 - 12 Years No Extra Bed) Cost Extra At INR 2000

Per Night Include Taxes, Buffet Breakfast, Excursion & Activity.

Extra Adult (Above 12 Years) Rate Includes Extra Bed, Buffet Breakfast,Meal Credit Of INR 1750 Per Night.

Extra person sharing the room for null nights:

Charges for Extra person (5-12 years)Rs. 4000

buffet breakfast , excursion & activity No extra bed

Charges for Extra person (Above 12 years)Rs. 7000

SPA

RELAX, REJUVENATE, REFRESH

Ayurveda defines health as 'purity' of the body, mind and soul. The Maya Spa, at The Zuri White Sands, Goa Resort & Casino is where to head to for some pampering of the body and soul. With a bouquet of Ayurvedic massages on offer, separate steam rooms, saunas and Jacuzzis for men and women, your stay is bound to be rejuvenating.

The Maya Spa is The Zuri's own signature line of premium spa resort which is designed to refresh, rejuvenate and re-energize you. Our Goa spa hotel offers Ayurveda and Western style massages and is just the place to unwind, relax and stay in shape.

The Royal Princess Makeover, one of our signature treatment has been awarded the Best Signature Treatment at the Asia SPA India Awards 2009.

The Maya Spa at The Zuri White Sands, Goa Resort & Casino offers:

Maya Body Care Maya Healing Therapies Maya Signature Therapies Maya Yoga Packages

AMENITIES

24-Hour room service | Complimentary breakfast | 32" Flat-screen televisions with satellite channels | Electronic safes | Well-stocked mini-bar | Wifi connectivity

Laundry

The department is responsible for the laundering the uniforms. The laundry is in house. The guest laundry has services of –

• Laundering• Dry Cleaning• Pressing

The timings are from 7 in the morning till 8 in the night.

There are 3 shifts.

Morning – 0700hrs-1600hrs

General- 0900hrs-1800hrs

Afternoon- 1100hrs-2000hrs

Machines and Equipments used

• 4 Washing Machines- By Image, Thailand (1 of 100kgs capacity, 2 of 50 kgs capacity, 1 of 27kgs capacity)

• 4 Steam Dryers- By Image, Thailand ( 2 of 50kgs capacity, 2 of 35kgs capacity)

• 2 Steam Press- By Forenta, America• 1 Bed Press- By Forenta, America• 1 Hot Press- By Forenta, America• 1 Mushroom Press- By Forenta, America• 1 Calender Machine- By Image, Thailand• 1 Dry Cleaning Machine- (8 kgs by Italclean,

Italy)• Thermopatch (for tagging guest laundry)

Chemicals used

• Clax 100 OB (Detergent)• Clax Build (Detergent)• Clax Sonril (Liquid- for hard stains)• Clax Neutral (Hard stains)• Clax Star (Hard stains)• Clax Boost (Hard stains)• Clax 200 S (Oil stains)• Clax 100 L Crystal (Powder – Washing food

stains)• Soft Care (Fabric Softener)• Clax CID (Detergent)• Oxalic Acid (Powdered Form)• Percholoroethylene • Linen

• A linen has a life of 120 washes. • Linen is bought from Ranco Impex.• The thread count for bed linen is 250 to 300.• The tolerance for shrinkage is ½ to 1 inch.

Discarding Linen

• When a linen has a heavy stain or is torn it is kept for inspection.

• After its inspected, it is stamped “discarded”.• Every month a person from finance comes to

enter the discards in their register.

• Work flow of carrying linen

• Collecting soiled linen• Transporting Soiled Linen• Sorting of linen• Weighing and loading washers• Washing and extraction• Wash Hands• Unloading Washers• Loading Dryers• Finishing• Storing and Redistribution

Guest Laundry

• Laundry collected by the room attendant.• Given to the guest laundry section with filled

laundry slip• Items to be laundered/ pressed/ dry cleaned are to

be entered in the registered.• Each item to be tagged• Washing• Drying• Finishing (Ironing, Folding, Hanging)• Laundred items have to be then delivered.• If the guest makes the payment by cash, then the

bill and cash is given to the finance department.• In case the guest wants to pay at check out then

the bill is sent to the front desk.

A kitchen can be divided into separate areas:

Production kitchen

Banqueting kitchen

À la carte kitchen

Grill room

Pastry kitchen

Food preparation area

Production Kitchen

The correct design and layout of food preparation and

production areas can make a major contribution to good

food hygiene. Staff responds better under good working

conditions by taking more pride in their work, themselves

and their environment. Adequate working space must be

provided for each process in the kitchen and the

separation of raw and cooked, clean and dirty must be

followed to reduce the risks of food contamination.

Restaurants

A restaurant is a retail establishment that serves prepared

food to customers. Food is generally for eating on the

premises, although ‘restaurant’ can also describe take-out

establishments and food delivery services. The term

covers many types of venue and a diversity of styles of

cuisine and service. Restaurants can range from modest

lunching or dining places catering to people working

nearby, with simple food served in simple settings at low

prices, to expensive establishments serving refined food

and wines in a formal setting.

Banqueting and catering (internal and external)

A banquet, event or function can be described as the

service of food and drink at a specific time and place, to a

given number of guests at a known price. Banquet is a

term used to describe a large formal occasion, e.g.

Chinese wedding. Some examples of hospitality functions

include: